Getting started with iD.

Please can someone help I can’t use my service I try to ring it says cap reached can’t send texts or use data my unlimited pay as you go doesn’t run out till the 7th and I’ve not be able to get it to work for two weeks now I am autistic and need the phone for emergency

Hello, im trying to import my number to I’d mobile but the link on id mobile help page is not working ? can anyone help me ? thanks

I am already on the 3 network from a previous contract Can i port my number over to ID Mobile?? Or will i have to port to a another provider sim only deal & then port across??

I have bought a new mobile for my son on the ID network from mobiles.co.uk. I want to switch his number to ID from O2. I have the PAC code but am struggling with the transaction code. I have had NO welcome email from ID containing the transaction code (and yes I have checked spam folder) On the ID website, it suggests the transaction code is the Order Number on the mobiles.co.uk confirmation/contract email. However when I enter this into the switching form with the PAC code and mobile numbers, it says there is a problem with the details and to check and try again. I have tried to start a chat multiple times with customer service - the chatbot is useless and when I ask to connect to a real person it just says it’s too busy and to try again later. I’m really at the end of my tether.

Hi - I decided to switch using USwitch and the offer from IDmobile for an iPhone 15 Pro was pretty good so went for it. All went through and my credit card has been charged but I have no other evidence that my order has been confirmed - who can I contact to confirm everything?

I signed up today however received no confirmation email to support transaction or welcome email. Did anyone else have this issue as unable to provide PAC without iD mobile number

I’m trying to transfer my number over from smarty but when I try and complete the online form it just comes up with an error - can someone help me please as I’m stuck without my number

I’m a new customer. I have received my first bill but I am unable to see it. I have registered online, I feel I have registered on the app (re-registered) each time I get to the enter the one time pass code but never receive the email containing the one time pass code. This is very frustrating. Please can you advise how I sort this. Thanks

Hi, I transfered my number on Thursday using my pac code but it hasn't activated

Hi. I've just joined ID Mobile. I have my PAC code and I'm sure I gave it to ID Mobile but I can't remember. The number on my new phone is different to my old number. Is there a way of checking if they are transferring over my old number please?

Whenever I use live chat portal I have to get past the bot first and this involves me asking lots of questions - just trying to get to a live operator and over to a human. Does anybody know any key phrase to get through to live operator ?

Hi please could someone tell me how long it takes to switch over to keep my old number from my three to ID

Joined ID this week for the first time. Phone number was meant to transfer from O2 yesterday, but it hasn’t happened. i gave my PAC code at time of sign up but I did request a physical sim which has arrived. Only when I went to try and insert it yesterday did I realise the 15 pro apparently doesn’t have a slot for sim cards, so it’s probably my error? Please can someone advise how I get my phone working as I really need it today. Thanks very much.

Unable to access app - details don't match records

I just cannot find it - for a Lost or Stolen phone the advice is go to My Account then My Services and then report the phone as stolen (it isn't lost or stolen I am just preparing just in case!). The advice even includes a link but it doesnt take you to the right place.

Hi all Newbie here, just joined on paygo sim only and wanted to keep my existing number tried to enter and it says incorrect info, Any help appreciated thank you.

I’ve just had text confirmation that my old number has been successfully transferred to my new ID mobile phone… However i can only successfully call and text out but do not recieve any incoming calls or texts.? Is this a settings issue in my new phone or the old network provider (EE).

Hi, I am trying to switch to iD mobile network using PAC as I want to keep my old number. However, despite inputting the correct PAC, transaction number and all other details, the webpage keeps throwing error and asks me to try again later. Please can someone sort this out for me as early as possible? I tried using Live Chat but I couldn’t get through to the customer support.

Very weak signal There is no signal outside the house. It's funny, what do I pay for if I don't have a service? ID shame is pathetic!!!!!

Hi, having trouble signing into the ID app it won’t let me sign in with my email and password but it does online

Good afternoon I’m having trouble signing into the IT app if it’s possible I need to change my email address as well please

Hi, It is imperative I keep my existing mobile No. The question I hope you can answer is this:- I currently have an acct with Three mobile. I want to Port that No over to ID mobile. The mobile provider ID use is Three. So can I port my No from Three to ID Mobile. ID Mobile to assign my mobile No back to Three

I have entered the pac code, transaction id, existing mobile number and id mobile number but there is an “issue” with the information I have submitted, although it is all correct.

I am unable to submit my PAC code. I have checked the details repeatedly, I get to the screen where I can choose the date to switch, and it then tells me that it cannot be processed. Live chat will not launch - I have tried Chrome, Edge and Firefox, pop-ups are enabled, all cookies accepted, I have tried it with all security turned off, on two different laptops, my phone and a tablet - it will not load the button on any of them. I will try a message on socials, but other questions here do not give me much hope for a response that way. I rather think this was a mistake...

Upon receiving my new iPhone 15 I inserted the new SIM card. I then carried across all the data from my old iPhone to new phone. However after doing this I had two WiFi’s showing on my phone, P1 iD WiFi and P2 EE WiFi. When I looked at ‘Mobile Service’ in Settings, it showed my mobile number under P2, but a totally different mobile number under P1. How did this happen as I never wanted or requested a new number, so how do I go about correcting this on my new iPhone, so that I only have my old number that I wish to keep? And yes I did provide iD with my PAC Code. Any help will be much appreciated.