Getting started with iD.

Hi, I need to talk to customer service, tried to switch from another network but there is some issue, please help 

Hello,I’ve just set up an eSIM on my new iPhone 16 Pro Max and I’m having issues with calls.I can receive calls. I can make some outgoing calls (e.g. to my wife), but others (e.g. to my daughter and to 7777/333) fail instantly with “Call Failed.” I’ve also been receiving JibeRCS verification codes that I didn’t request. When I turn off the “Travel Plan” option in my Mobile Service settings, the eSIM loses all service and I can’t make or receive any calls.It seems like my eSIM has only been partially provisioned, and is being treated as a roaming/travel profile instead of a normal UK line.Could you please:Fully re-provision my eSIM. Ensure my line is set up correctly for all outgoing calls and messaging services.Thank you.

I’ve been trying to redeem apple offers Tv/music/arcade, but like others on this forum im getting error UID Missing or Incorrect when i click the links on the welcome email. The TV Link was missing from the email and instead Mcafe for 90 days (Which i wont be redeeming) I’ve tried to resolve with chat, however they’ve not been able to help and im quite shocked at their responses.Firstly they said they cant help and that i need to try and resolve this issue with AppleThe second option was that they will cancel my contact and will refund what i’ve paid since joining.The third option was that they will give me 1 month credit on my contact, and not give me the offers. Does anyone know how i can get some help to get the working links for apple offers?I have tried the links on different browsers and different devices - Same issue. 

Have been sent a PAC number from O2, on the “let’s start”/”Switch Now” form, I enter the PAC, my old number to take, my new number assigned by iD and the Transaction Number in the email iD sent to me and the prompt I get is “We tried to process the PAC but there is an issue with the info you submitted, please check and try again”, but I have checked, double check and triple checked the information and it is all correct. 

I bought a SIM only for my daughter on Mon 11 Aug with a switch over date of Mon 18th. However yesterday, Wed 13th the switch over happened and I hadn't received my SIM yet. My daughter now has no service. I went to my local Currys store this morning and picked up a replacement SIM, however I cannot activate it because my daughter does not have any service to receive the confirmation code. What can I do to activate the SIM?

My mums number should have been transferred yesterday and it hasn’t  customer service bot is useless and the security form isn’t working, does anyone have a telephone number or email I can contact them on

I am looking to get a new phone and sim, and the one I am looking at says it is available on 9th September.  if I was to order today, would the contract start from the 9th when I am assuming it will be shipped? Or today as the first payment is taken?

Hi. Have given all my details to confirm my account so I can access the Apple music offer and not had a reply since. 

I have received the joining offer for Apple. Apple TV worked fine but Music is saying “UID Missing or incorrect.” Please can you help. Thanks. 

I have recently used a PAC code to transfer my number from Vodafone.While the phone number itself seems to have transferred, the voicemail when my number is called is still being diverted to Vodafone.Can you help?

Is this really the best way to contact id mobile for help?  Regards

Hello,I downloaded the eSim on my iPhone and now I need to port my number from EE.I’ve got the PAC but can’t find a “Welcome to ID” email with the transaction number, so the system won’t let me switch.Can someone please help me? Thanks! 

My old number hasn’t been switched over? 

My motorhome needs a physical SIM card. Upon receiving it, i need to have it ‘approved’ by idmobile via a text to a phone, with the SIM card in the phone. My phones only have eSIMs. I have no phones or iPads, etc which will take the physical sim. How else can I ensure that idmobile enables the SIM card?

Bringing additional existing number to you when I already have an account and number with youI am already registered with ID mobile with an ID mobile number my wife uses.I have the new ID sim card been delivered today & will input the PAC code Monday.Can I leave the new sim card out the phone as I can't afford to be without phone calls for a long time? And then I presume I will know when the new sim card with my existing number is active, as the old sim card will stop working?Can I then add this number (my old number with EE for 30 years) to the ID account I already have? As I've heard on these forums people struggle adding their existing number to an account they already have with ID mobile.ie. I don't want to add the number that came with the SIM to the ID mobile account now do I?Will I then see both numbers under the one account?Will I then get two lots of £7 go out the bank on different dates?Or can I get one

Got a. New phone , changed from EE to ID I have no signal, can’t send or receive phone call or messages. in settings ID doesn’t even come up as a network?any advice would be great please. Thanks 

I’m trying to activate my new sim 

Trying to set up id mobile app but cannot as verification code is not being received due to text message issue following switch over.    Any ideas?

Hello, my Apple promo emails links are not working. Can someone fix this please?

Signed up last week to ID Mobile, and used the requested Pac Code from current provider to schedule a switch day, which is today 08/08/2025. All confirmed in the documents on sign up. As of this morning, it is still showing my given ID Mobile number on sign up on the activated eSim in my phones sim manager, and my current provider, which is still working, in slot SIM 1. I was expecting my current provider in SIM 1 would not be active, but it still is I was thinking the swich would have happened at midnight last night, or is it midnight tonight? Or will the switch happen throughout today? Thanks

I have just done the switch today from O2 to ID, keeping my o2 number. My O2 account stopped working this morning & I put my new ID sim in turned my phone off for 10 minutes and noticed I had no service and data wasn’t working. An hour later I turned it on & off again still didn’t work, and noticed I can’t call anyone. 7 hours later my data and outbound calls still isn’t working. Any help would be much appreciated. 

Switch from O2 to ID mobile did not work on the day it was supposed to despite a reset of my phone. I’m in Menorca currently. 

I have started using ID. Switched from other provider. Always had answerphone on my mobile. Cannot find the way to do it anywhere. Please give me instructions. Thank you

Hi my link is not working for the offer, it says the uid number is wrong 

Hello i just purchased an id sim contract few minutes ago. And I would like to maintain my current phone number from EE.