Unanswered questions

1042 Topics

Blank Civilian

how to get back lost account?

Question

So a little over 3 months back my sister made my id phone account after I got my phone from carephone warehouse and a few weeks ago I tried to unlock it, but no luck and that was because she said that she forgot that she made it and now she can't remember the details of the account. So now I can't u...

My iD / App and My Account

0 62 4

1 month ago

ciderboy Rookie

Text messages: Your pin is XXX/ getfitcoach.co.uk

Question

Just wondering if anybody else has had any problems like below:It started when I received an odd text from 07378 903141 (a company called Shopsafe) at the end of last month giving me a pin and telling me to ignore the message if I didn’t request it.Shortly afterwards I received a text from 66299 (ge...

Welcome / Ask a question

0 152 4

1 month ago

radiolazy Rookie

Reza Customer Services

Question

I am trying to get in touch with Reza in Customer Services - Has anyone else had problems contacting him? - Many thanks

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0 82 4

5 months ago

jvicks

phone screen broken

Question

I have just upgraded from a sim plan to a monthly iPhone 11. I have had the phone for no longer than two months and it’s not functioning properly

My iD / Cancellations

0 63 4

27 days ago

LynRandall Civilian

Cancel account.. I live abroad

Question

I have emigrated and need to cancel my son's account please

My iD / Cancellations

0 139 4

9 months ago

Peaceand Civilian

Nexus 5 compatability? Won't connect to mobile network.

Question

I've recently signed up for a sim only contract with iD mobile, switching from GiffGaff (which is working perfectly, but getting more expensive recently). The phone is an unlocked LG Nexus 5 running Android 6.0.1 - and has been on Three and GiffGaff in the past with no issues. Putting the iD mobil...

My iD / Getting started

0 90 4

6 months ago

Ant666_2 Civilian

50mb used?

Question

I have noticed that 50mb has already been used, I have researched this and read that the iD app 'reserves' data. I also read that that data returns when connected to WiFi however this is not the case. Also does this 50mb get reserved each time the app is opened? Thank you Anthony

My iD / Bills, allowances & charges

0 68 4

5 months ago

skellyele Civilian

Connection , coverage and delayed texts

Question

My son has a Samsung J6 on ID mobile when he calls me or anyone regardless of the others persons network provider it connects but then often he cant hear them , they cant hear him . When we send him a text he often dose not receive it until the next day , can someone explain why the general coverage...

My iD / Coverage

0 112 4

6 months ago

Fion Civilian

I am Indonesia but I cant recieve texts

Question

I need to recieve texts from PayPal and my bank to verify payments but because I'm in Indonesia I cant recieve texts. I even tried to text myself but I doesn't work. My roaming is already set to on in my ID. So can you fix this?

My iD / International & Roaming

0 87 4

6 months ago

nicannoyed Civilian

No outgoing communication

Question

Can anyone tell me why or even how to fix the problem as the sim I got for my child to be able to contact her isnt working as it should be? Ive tried ringing about this as was told it would be sorted 2 hours later. It wasnt so I went on live chat and was told it had already been sorted and would wo...

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0 68 4

4 months ago

Nadinehughes17 Civilian

How long does a Reactivation take?

Question

I suspended my sons account early this morning and rung up at tea time to reactivate the account, how long does it take for the sim to start working again, it’s been over 5 hours, I spoke to someone on live chat and they said it should be working to take it to a shop

My iD / App and My Account

0 94 4

8 months ago

andyg26 Civilian

Huawei P20 Lite or the Mate Lite?

Question

Hi do i go for the huawei p20 lite or the huawei mate lite?

Devices / Android

0 50 4

8 months ago

Francesca Civilian

Can't create online account

Question

I do not seem to be able to create my account on the App as there is a technical issues. Anyone has any suggestions, Thank you

My iD / Getting started

0 53 4

7 months ago

Crazyxelite Civilian

My new contract isn't connected

Question

Hi i have a new contract with id mobile used pac code a few days ago. Now i can't make calls or send sms. No data either??? Can someone help? Thanks

My iD / Getting started

0 66 4

7 months ago

Jroly81

multiple sim

Question

I Have just joined and got a 30 day contract sim only, for my son. Im really impressed and would lime to join myself. Can I get another sim on the same account?

My iD / Plan types, upgrades & plan changes

1 232 4

3 months ago

Sherman2008 Civilian

Advice for screen protector

Question

Hi Folks, how do you apply your screen protectors? I do my best to follow the instructions, but no matter what I do, I can't get all the tiny motes of dust off the screen! In fact I was certain that the more I tried, the worse it got. So frustrating!

Welcome / Ask a question

0 614 4

8 months ago

CatW27 Civilian

Roaming in Macedonia

Question

I've been travelling for the past week and haven't had mobile network at all since leaving Croatia. The other countries are outside roam at home so I didn't mind. However, I'm now in Macedonia where I should be able to use my normal bundle. Yet I have zero mobile connection and can only do emergency...

My iD / International & Roaming

0 128 4

4 months ago

Foles666 Civilian

Cannot access my account

Question

I have an IDMOBILE account for my sons phone but cannot remember the password......I requested a new password but the system has sent the new code to my sons phone.....since he has smashed it to smithereens I cannot access this code...I appear to be stuck in a nasty loop. Is there anything you can d...

My iD / App and My Account

0 100 4

6 months ago

Marsargo99

Transaction screen keeps refreshing and i get charged each time

Question

Hi there, I’m trying to purchase an iPhone XR and am up to the payment page where ID takes 0.01 away for the transaction to process, however, this page has refreshed 3 times on my iPad and charged me the 0.01 as well as my phone when I tried on there for a total of 4 times. I’m not bothered about be...

Welcome / Ask a question

0 99 4

29 days ago

Sheila Mitchell Civilian

Can't receive messages from some of my friends

Question

When in Spain earlier this year I was unable to receive text messages from some of my friends some of whom were in the same country and others in the UK. I could send a text ok but couldn’t get an answer.

My iD / International & Roaming

0 71 4

11 months ago

abhix28

ID sim not working in my handset

Question

Hi I took new ID sim with monthly plan but it's not working on my phone. I am able to receive calls but unable to make calls. As soon as I dial any number it says call ended, even on your helpline number 7777. I keep getting message from 2549 The terminal cannot be configured remotely, please cont...

My iD / Getting started

0 737 4

9 hours ago

armunro Civilian

New Samsung A30 refuses to register on network

Question

I have a rolling sim only deal with ID mobile, but my new phone refuses to register with Id. Some things I tested, which conforms its an issue with Id Mobile: Phone works with Three sim/network (same as Id Mobile). So its not network or locked. Sim works on old phone which is a Samsung J7 Pro. Trie...

Devices / Android

0 329 4

5 months ago

NjCH Civilian

Roaming in Europe not working

Question

My Galaxy S9 works perfectly on iD in the UK, but won't connect when roaming in France, Spain or Greece. I've created a new APN profile using the settings provided by iD. I've tried restarting the phone,a reset of network settings (in General Management) and have checked the Samsung operating syst...

My iD / International & Roaming

0 251 4

5 months ago

Dazzer2

Why is ID Mobile customer services so rubbish?

Question

Online chat has rarely worked and it's impossible to get any service or answers! How can a business survive with such rubbish customer support?

Welcome / Ask a question

0 191 4

1 month ago

EliD100603 Civilian

Can't login to ID Mobile app.

Question

Hey when I try and log in to the ID Mobile app, I can't log in, and get the message "Your username and password don't match. Please try again." This happens on my phone, and on a friend's phone that I tried as well. However I can log in with the exact same details on the web version of my account....

My iD / App and My Account

0 416 4

10 months ago

Page 7 / 42

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