Unanswered questions

Hi Team , I am in similar situation of others as could not see the solution for same .I Switched from Lyca to ID mobile and porting was completed successfully but this resulted in banking OTP’s stopped receiving to my mobile number . I am currently using E-sim with ID mobile on Samsung galaxy S25 mobile. Thanks

I have been charged £45 pounds for roaming after an afternoon spent on the north norfolk coast. Is there a way I can have this cleared from my account since I did not leave the UK.

Whenever I am making a call or sending a text to any number geographic or otherwise I am getting a message that my service does not allow access to this number. Neither can I send a message. My data services are working just fine. have tried everything on help pages inc restarting the phone. My data plan and subscriptions are all up to date and ok ,, money is also there. please help

Hi. I can't find my email with transaction id to keep my number. Please can you send me this Thank you

I am abroad in Belgium but am unable to get Internet access. I have the sim card in a router not in a mobile phone but can access the settings. The router seems to connect to a provider ie proximus but it loses that connection quickly. Can you please provide some suggestions to get access.

I keep getting an error message when trying to transfer my number. All the details are correct and yes the transaction number starts with a 4

i have unlimited data, however, i want to find out how much data i have actually used.. as when i renew contract i may downgrade to 500gb data. to save money

Hello, I have a problem with my phone number. I can make outgoing calls and use mobile data without any issue, but all incoming calls are immediately disconnected without ringing. I have already tried: Turning off Wi-Fi Calling Using the code ##002# to disable call forwarding Restarting the phone None of these helped. Please check if there is any block or restriction on my account or SIM that could cause this. Thank you for your assistance.

Today I've been to Cairn Lodge Motorway service station and now at Tebay service station. They're over 100 miles apart, one in Scotland, one in England. There's an 'issue that we're working on' at both! What on earth is going on? Is the north west of Britain out of action as far as id Mobile is concerned? (There SHOULD be good 4G indoors and outdoors at both) Postcodes ML11 0RJ,, CA10 3SB

I’m looking for the original phone number I had when I first got my ID sim (before I changed the number to match my previous sim). I need this to track a phone call. Any way I can find this out?

ML-B New Contributor just now Status Checker says all is ok when I can’t make or receive calls. Agent chat which is very difficult to get too anyway suggests switching off clean sim etc etc. still not wifking but elsewhere on ID says calls between EE and ID not working. WHY DOESN’T AGENT KNOW THIS AND PASS IT ON ! Also you should say EE AND BT LANDLINE.

UK Wales Active Firefighter missing alertsOnly realised when i was supposed to have a doctors call come through at 2pm but they could not...had to reschedule a month in advance... What is going on and why have we not been alerted or told its down and when it will be fixed?

Hi Incoming calls (not WhatsApp), can't come through as it tells them call forwarding is active, different people have tried me, all get the same. Checked in settings call forwarding not active and no number set, turned phone on and off, still the same. Can anyone help please ?

I bought 40GB today and I was on home internet, not even using my data. Now I check the remaining data is only 9GB. How is this the case? This need to be rectified otherwise I am leaving ID for good.

Hello, I have recently had no coverage to make calls or use mobile data at my home address, specifically from 17 - 25 June 2025 and 8 - 22 July 2025. This seems to have been due to an issue in my local area, with neighbours using Three reporting the same issue and the Three coverage checker confirming an issue in my area. Coverage has now been restored but if it happens again I would like the option of ending my contract early (I currently have a year left). How do I attempt to exercise this right? On live chat? There is no phone number to get through to id mobile

I recently bought the 20G data roaming add on but was unable to connect to any network while on holiday in Turkey. I would like a refund.

I haven’t received the iD Mobile ‘confirmation’ text after switching with my PAC Code over 48 hours ago, as promised. I have the iD ‘logo’ and 4G data showing and working on my phone, but no calls or text capability. The help guide steps haven’t worked and the Chat Bot on Live Chat doesn’t understand my problem. Please help and advise with a solution.

Hello all I have been with ID for several months, until recently everything worked fine. I have just come back from abroad and can’t place or receive calls. I’ve had the same problem trying to contact several numbers: When I call, I see their number on the screen but it doesn’t ring like it did before (and the called person does not see a call incoming) When I am called, nothing happens but when they hang up I get a text saying I have a missed call. Regards Raphael

Hi im currently in corfu and as its near the coast of Albania it suddenly switched without me knowing. I think it’s back but I want to check I’ve not been charged. Can you help please ASAP? I’m currently connected to Cosmote which appears to be Greek.

Nearly 3 weeks after porting my number I still can’t use RCS chats. It is showing my new number but the status is stuck in “Setting up...” I believe the problem may be due to the fact that the number is still linked by Google to my old EE SIM, even though it is no longer provisioned. I have an iD e-SIM, so for a period before porting I had both SIMs working, and during that time RCS chats moved to my temporary iD number. I have since successfully got RCS to forget that number but now it doesn’t work at all. (RCS Chats does connect if I re-enable my old SIM, but that is no good since, as I said, that SIM is no longer provisioned.) I have tried every suggestion I can find, including: Clearing cache and storage for Carrier Services and App, including turning WiFi and mobile data off and on in various orders Disabling RCS chat through the Google website Uninstalling updates to Messages app Just waiting for several days Etc. Any more suggestions? Do I need a new SIM?

Fairly recently moved to ID Mobile. Had an iPhone 12 and found that in most circumstances and locations I can’t make calls . The phone says it is dialling out, but there is no sound my end or the other person’s end Have reset all settings and now upgraded to a new iPhone which has the same problem. New sentence Have reset all settings and now upgraded to a new iPhone which has the same problem. Please could you advise me how I can fix this?

my contract is now ending with ID mobile , so i have decided on getting a sim only with Id ...do i still have to get a new sim card ? … Thank you

I would be grateful for some help and advice please as a matter of urgency. I can receive calls but cannot make any outgoing calls. I am in Guernsey presently and have had no issues previously making calls. However, about 3 weeks ago the problems started. It seems I cannot call any Guernsey mobile numbers, “CALL FAILED” keeps happening. I was over 3 hours last Friday afternoon chatting to Chatbot on ID, I did all the checks and still no success. I have switched my phone on/off 3 times, still no luck. Also I have done a Network Reset, still no luck. Please can someone help me as a matter of urgency, being without my phone is a nightmare. Thank you so much. SAJ. P.S. I can receive phone calls, just cannot make outgoing calls

Today I find that IDMobile has a new app/webpage and I need to reregister? Anyone else seen this? When I create a password it gives me an error saying it must not contain my name or email address, which it doesn't!

Hi whenever I click the link to start my Apple Music free 3 months I get an error message stating the UID Is missing or incorrect. Please can you help. Thank you.