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3G is being switched off and I can't make calls. What do I need to do?

3 months ago

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Your Phone & SIM.

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1559 Topics

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philaCivilian

asked in Your Phone & SIM.

Need proof of usage

Hello, my phone was stolen and I need a proof of usage with the IMEI number and details of the first and last use. How do I get this? Thank you

2 months ago

Louisa HaydenCivilian

asked in Your Phone & SIM.

sim deal for going kenya

I’m going Kenya for a month and need a sim only deal to last me that’s fairly cheap

2 months ago

Bill McHughNewbie

asked in Your Phone & SIM.

using phone's abroad

My phone now operates with an eSIM. When travelling abroad can I insert a local physical sim and use that in conjunction with the eSIM

2 months ago

Melody WestRookie

asked in Your Phone & SIM.

Keeping old SIM card without a contract for incoming calls only

Hi - I had my number from EE ported to ID when I bought a new phone with them. I didn’t like the phone so returned it minus the sim card. I bought a new phone which had a different contract so was sent a new sim. I wanted to transfer my old number again to the new sim but was told you can’t do that from 2 ID mobile sims.I decided that I’ll jsut continue giving out my old number as it’s really easily remembered, ie consecutive numbers (I’m getting on as well). Anyway, I jsut haven’t put any credit on the old sim as it’s purely for receiving calls. I’d prefer if ID could jsut change my number but that’s not happening anytime soon if at all. Is it possible that as I’m not paying anything they will remove my original number and put it out for distribution?

2 months ago

Ksea15Newbie

asked in Your Phone & SIM.

2 sims both not working fully why?

I took out an additional sim only plan on the 10th June 2024 but the sim hadn't arrived 6days later so I went to currys and got a sim followed the instructions in the sim pack and even though I entered the phone number I wanted it linked to it linked it to my work number that ive had for a few months. I went on chat and explained what had happened, and they said I'd have to get another sim and try again as the sim couldn't be unlinked. Anyway, Tuesday 18th comes and the original sim order comes through the post, so instead of going to currys again, I use it. Doesn't work at all, but I was advised to wait for the number to port from EE as this could be the issue. Great.…although now my work number isn't working and says no service. I go on live chat yet again and get an esim to save going to currys again. Shock it doesn't work. I go on live chat again to be told oh we have a physical sim card registered to that number(gives me sim number) I don't even have a card here with that number.

2 months ago

Michael FinneyCivilian

posted in Your Phone & SIM.

sim

Hi I’m thinking of changing my sim from 02 I need data and my Apple Watch connected , I’m looking for a price I need around 100gb or unlimited data best regardsmick

2 months ago

Tracey RangdaleNewbie

posted in Your Phone & SIM.

new ID SIM isnt recognised by any handset its put in

Handset shows 'no SIM' message when new ID SIM is put in. The same happened with 3 different handsets- all apparently compatible with ID SIM's

2 months ago

JessblythCivilian

asked in Your Phone & SIM.

sim not working

Hi, I received my id sim a while ago, I got a pac code from my previous contract and transferred my number. It said it would transfer over yesterday but I still have no service and my number isn’t working

2 months ago

FellowseCivilian

posted in Your Phone & SIM.

error when trying to submit PAC Code

I have tried numerous times trying to switch my number from Lebara using a PAC code, I have put all the details in correctly numerous of times but it keeps saying their is an issue. Please can I speak to someone to get this sorted please?

2 months ago

DwellshereCivilian

asked in Your Phone & SIM.

proof of purchase, claim promotional headphones/watch

I need proof of purchase to claim the headphones or watch with my new pro 8. Does anyone know if it's possible to access this without using customer services? I asked on Friday and i was told that one would be sent Within 48 hours. I've got till Sunday to put the claim in and I'm running out of time now

2 months ago

FiIDCivilian

asked in Your Phone & SIM.

proof of purchase to claim offers

Where can I obtain proof of purchase for special offer claims (Samsung 23 fe £100 cashback )? Nothing in emails, nothing in online account. Grateful for help please

2 months ago

sangita2103Civilian

asked in Your Phone & SIM.

When is iPhone 14 pro max coming into stock

Would like to know when iPhone 14 Pro max is coming back into stock

2 months ago

Pask01Newbie

asked in Your Phone & SIM.

Can't phone customer service

Hi there,I’ve switched over from another network and wanted to keep my old number.I submitted the PAC with my iD order.However, the SIM I received from iD does not seem to work. I spoke to someone on live chat this morning and they said there was nothing they could do and that they would cancel the sim and send a new one out.They said I would have to contact 0800 049 0250. But I can’t use my phone to make calls…Can anyone help with this? Many Thanks.

2 months ago

CTheedNewbie

asked in Your Phone & SIM.

Received SIM thats faulty/not detected/broken

HiI just joined ID Mobile and the sim I have received is my working. I have been using a Three sim in this iPhone fine for a year and a half so the phone is compatible/unlocked. It did bend a little when popping out of the plastic card as well. please can a replacement be sent asap as my three sim will be cut off soon

2 months ago

Nino MchedlishviliCivilian

asked in Your Phone & SIM.

monthly

Why is my next payment on my phone taking out £27.99 even though I'm on a £8 a month plan?

2 months ago

CescaMolloyNewbie

asked in Your Phone & SIM.

my sim card is missing

I ordered a new phone as part of my new contract but it was missing in the delivery. I am not able to register on the app without the sim and phone number and the chat function isn’t working on the website?? I need customer support help from a real person as I think my old number has been moved to this non existent sim so I don’t know how I will keep my number if send a new sim!

2 months ago

Kenners1977Newbie

asked in Your Phone & SIM.

Texting competitions

I was able to text competitions but can no longer do this. I have set a cap and have premium turned on. Please can you let me know what I need to do to sort this out?

2 months ago

spannermonkey08Civilian

asked in Your Phone & SIM.

iphone tethering

Hi, since joining ID Mobile my iPhone can no longer tether my laptop or tablet. If I change SIM card to my partners O2 it works straight away. What am I missing? Is there an account restriction I need lifting?

2 months ago

RgruffertyCivilian

posted in Your Phone & SIM.

Free Galaxy Buds

I have just changed over to ID mobile and chose a deal with free buds which I haven't recieved. They were also added on my receipt.How can I claim ?

2 months ago

Jennie GardinerCivilian

asked in Your Phone & SIM.

problem with duplicate oder

Hi, please can anyone advise me how to speak to someone regarding the following problem.I ordered a 12 month contract SIM on 2nd March. Unfortunately, I accidentally ordered it twice. Neither SIM has arrived yet,I tried to speak with Live chat to cancel one of the orders but they need my customer service PIN. I need to register online to get this but when I go to register, my old phone number is not recognised and if I enter either of the new numbers it sends a verification text to those numbers which obviously I am not receiving as I don’t have the SIM cards. Is there any way to speak to someone without needing to be registered and having a customer service PIN please?

2 months ago

Pezza123Civilian

asked in Your Phone & SIM.

Iphone 12 hot

My IPhone 12 is a few weeks old and is getting very hot. I have been on to Apple and they say nothing is wrong. Any ideas of what to do please

2 months ago

Leoni WatersNewbie

asked in Your Phone & SIM.

sim not working "unknown number"

My sim doesn't work i received a temporary number while my usual number was swapped over to id mobile but it doesn't work "unknown number" is what is connected to my id sim in my settings, my number was scheduled to switch over today and it hasn't I tried all the options it says to try and nothing is working

2 months ago

SarahnuttallCivilian

asked in Your Phone & SIM.

Sim failure

Hi, I have a new contract with ID and the sim isn’t working coming up with “sim failure”. It is a new phone I got with the id mobile contract. Another compatible sim works in the phone so not the phone that’s the problem. I have restarted and tried cleaning the sim, still nothing. Does it need activating? Thanks sarahnuttall

2 months ago

LuapjmRookie

asked in Your Phone & SIM.

pixel 8 promotion

Hi all Just switched to ID and got a Pixel 8. There was a promotion for free pixel buds or watch. I've submitted my claim, but it's been referred back as I need proof of purchase of the handset. All the emails I have from the ordering process, make no mention of the handset, just the upfront payment and monthly rental. Any idea where I can find an actual copy of the order for the handset. (Can't see anything on my ID account) CheersPaul

2 months ago

ummmbenNewbie

asked in Your Phone & SIM.

nothing phone 2a 256gb, 8gb or 12gb RAM?

Just wondering if the nothing phone 2a 256gb version available from iD mobile comes with 8gb RAM or 12gb RAM? Have searched but can't find a definite answer. The extra cost for the 256gb version would be worthwhile for me if it had more RAM too…Thanks

2 months ago

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