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Coverage

Everything you need to know about your iD Mobile coverage. Check your signal strength and see if your home postcode is covered.

362 Topics
1,343 Replies

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Nikhil P

started this topic

Wi-Fi Calling & 4G Calling

What is Wi-Fi Calling (VoWIFI)? Wi-Fi Calling is a great iD feature on selected handsets. It lets you use the power of Wi-Fi to make better...

iD Mobile

started this topic

How to check coverage

How to check your coverage We’ve got a handy online coverage checker that lets you find out the signal strength in your area. You can sea...

362 Topics

Recently active

Most replies Most views Newest first

Cara Adams

Service not activated on network error message

Question

I have a Huawei P20 Lite & my text messages occasionally won't send & a message pops up to say "service not activated on network" I have tried googling the answer to no avail, live chat is busy so can't get on & settings or message settings aren't any help from what I can tell...help please

0 734 7

3 months ago

Fuzzy Dunlop Civilian

Pixel 3 xl wifi calling and volte

Solved

The pixel 3 xl is capable of of wifi calling and volte. Typing this into the dialer *#*#4636#*#* shows its disabled on id mobile. Can you please whitelist it, I have crappy signal where I live and wifi calling is a must.

1 678 16

3 months ago

steveycrow Civilian

Daughter's phone won't send texts then 3 get received one after 3 other?

Question

As the title says really. My daughter has an iPhone 7 I think and since being with ID, her phone won’t send a text, then the will recipient will eventually receive 3 texts from her, one after the other. It happens every time and is really annoying! It never happened on her old network. Can someone...

0 52 3

4 months ago

Forgodsake Civilian

No phone use at home

I raised a complaint on 9 November ,no phone signal but only have problem at home address ,got call last Friday to ring0333 number and had to wade through platform to be informed investigation ongoing. Problem did resolve for a day or so but has now returned, was refunded months payment but cannot u...

0 28 3

4 months ago

RosP

Coverage tracker completely inaccurate

Question

I got my phone just over a week ago and checked the coverage in my postcode, both in store and at home. They both rate 4G as “Very Good”. However, when I phoned you as I could not make or receive a call, even using WIFI calling, your colleague informed me that there is no 4G in my area and I would...

0 42 1

4 months ago

jamessharp

Terrible Signal and Extremely Slow 4G

Solved

I’ve just joined ID, from EE (who I never had any issues with), as they had a good deal on the iPhone 11. I have been using my phone for 2 weeks now, but the signal and 4G is unbelievably terrible, my phone pretty much doesn’t work unless I’m on WIFI. I live in central London, not somewhere re...

0 184 1

4 months ago

dandrewarmstrong

no service in DG10

Question

DG10 postal area. Was unable to make calls last night and no service again this morning. Any reason?

0 28 1

4 months ago

LauraTurner Civilian

no service in BN10

Question

No Service in BN10 area for two days now. Any idea when the problem will be fixed please?

0 66 11

4 months ago

Minky Civilian

wifi calling connection cuts off after 2 mins

Question

Hello Anyone else have this issue? I have a Moto G8 plus. Bought from ID mobile. With ID SIM. Wifi calling works great. Clear and stable. Until you get to 2 minutes and 45 seconds and the phone drops the call. I’m trying to work out if its a handset problem or a SIM problem.

0 53 1

4 months ago

PaBloX Civilian

Unable to send text messages using WiFi Calling

Question

I can receive calls and texts using WiFi Calling + able to make outgoing calls using WiFi Calling. But unable to send texts - immediate message states "Not Delivered". However, if I text my own phone - text is immediately delivered. Apple iPhone SE (iOS 12.0), iD Mobile SIM, BT Home Hub 6 Advice...

0 3437 30

4 months ago

pacificus Civilian

Republic of Ireland charges

Solved

Could you please confirm that when I call the Republic of Ireland from the UK I am not billed extra as long as I still have minutes and a text message allowance remaining (for the month)? And could you also confirm that I would not be charged extra for calls made within the Republic of Ireland (eith...

0 267 7

4 months ago

Leacroft Civilian

No network - complaint Case iD: 18897874

Hi I have been affected by limited network reception and no reception since Thursday gone and interestingly enough last month approx middle of month was affected by the previous outage I have written an email to your complaints email address and received a message requesting me to respond with some...

0 32 1

4 months ago

Kaylajames

no service for 2 days

Solved

I haven’t had service for 2 days what’s going on?

0 83 1

4 months ago

foppish Civilian

no service or data

Question

Hi, phone is not picking up any networks, can make or receive calls, ditto texts and no data available on daughter’s phone since before the weekend. Three tells me there are issues with the signal in my area, however this has been going on for ages,

0 61 4

4 months ago

Plascoch Civilian

WiFi Calling on non premium phones

Hi All As a person that likes to get value for money I always buy a Mobile from an up and coming mobile phone manufacturer, currently I have a UmiDigi Z2. It is almost impossible to get support from mobile network providers for these budget phones. This subject is for people to share whether WiFi Ca...

0 43 2

4 months ago

ice-m Civilian

I don't receive texts

Question

Hias the subject says, since switching to your network I stopped receiving texts.I have Xiaomi Redmi Note 4. Before when I was in previous network everything was working fine. I kept my number from that network.Please support.Thanks

0 71 5

4 months ago

Lizzyx9 Civilian

Mobile data not working - Sony Xperia L3

Solved

My mobile data is not working for the Internet I have a Sony Xperia L3, I have tried everything that is suggested and its still not working

0 110 3

4 months ago

ReallyStressful Civilian

Emergency calls only, not registered to network????

Question

I have been on iD for quite a while now and today I was unable to connect to my mobile data,nor make calls or texts. I can only text and call through wifi. I have 3 bars of signal so its not a signal problem. I have also tested my phone and it detects the sim card so its not my hardware. Does anyon...

0 191 5

4 months ago

Jotheblondeone Civilian

No service no calls or texts

Question

Hi, my son has a new iPhone 7 and today he was out most of the day and couldn’t receive any of the texts or calls I made to him during that time. His phone just showed no service. Is there a problem with general coverage today or is this a phone specific problem? He is only 14 and I need to be able...

0 84 7

4 months ago

christianedward Civilian

Mobile Signal Problem

Question

I have very recently moved over from O2 to ID Mobile and the signal has dropped from 2 bars to nothing.It was just enough to start the porting process on Sunday but now that's complete my phone is useless at home.My Daughter is on ID Mobile too and has good signal at my house, so we are very confuse...

0 57 1

4 months ago

Knikkii Civilian

Emergency calls only

Question

Not sure why my phone is saying emergency calls only. Have switched on and off and checked .. no bill outstanding. In the SE5 area. Is there a problem in the area

0 113 3

4 months ago

Jackie Evetts Civilian

Network Down in BH22

Question

We live BH22 and not able to make call for last 7 days. 3 network says issue in the area but would like to know when issue is to be resolved?

0 115 4

4 months ago

Luna2811

network issues S25 area

Question

I'm unable to send text messages or call are there still network issues in the Sheffield/rotherham area?

0 41 1

4 months ago

Mitzi

no calls

Question

My phone won’t make calls to any number it just says I’m sorry calls are not provided to this number by this service? I could call them about half an hour ago?

1 47 1

5 months ago

roeroeyur

Network Issues

Question

Myself and my three children are unable to make calls tonight. Is there another problem with the network? Can’t contact by calls or live chat to ID.

0 54 1

5 months ago

Page 3 / 15

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Roaming
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