Coverage & Network.

I am not sure what's going on an ID mobile or 3 nights on the run I about no internet at home in the evening I can't make and receive calls it's a good job I have home Wi-Fi otherwise I will be stuck does anyone know anything about this or is it happening to everyone else.

I’ve recently moved across to idmobile (about 2-3 weeks) and think I may have made a huge mistake!! The signal and network coverage are terrible, I’ve noticed a huge difference from my previous provider. I’ve checked the signal checker etc and although it says coverage, I have 1 bar and cannot load anything. I cannot load anything at London Waterloo despite it saying 4g, can’t even buy my train ticket!!! My handset is new so it’s not that either, just bad coverage. Any ideas as how can I do 2 years never knowing if I’ll have signal??

I've done all the normal things to improve my network connection, but lately it's been really bad, Network tests: Meteor - result poor (ping - 0.0ms, upload - 879Kps, download - 0.0ms). Opensignal - result (latency - 53ms, upload - 624Kps, download - 6.34Mbps) So calls seem ok now and again. Messenger calling, poor. Websites so slow giving up waiting. This is a poor show for ID Mobile. Check the coverage on ID Mobile app and it supposed to be good for indoor and out, but this is not the case. Please advise.

Whenever I am making a call or sending a text to any number geographic or otherwise I am getting a message that my service does not allow access to this number. Neither can I send a message. My data services are working just fine. have tried everything on help pages inc restarting the phone. My data plan and subscriptions are all up to date and ok ,, money is also there. please help

Hi I can't make or receive calls on my Sony Xperia xz2. Data and SMS are working fine There's no option in settings for WiFi calling or voLTE. VoLTE provisioning it's greyed out on *#4636 screen. I have found a Id mobile support article saying that the xz2 model is volte supported.. But mine is the compact model. Can anyone help please?

Hi all, Hope you can help! Woke up this morning and my phone has no signal I can only use WIFI calling. The coverage Checker says my area is not affected. I have tried what the Live bot said: move a mile away, put phone in flight mode and turn phone off and back on but this doesn't work. Also Hotspot has randomly been disactivated and now says ‘set up personal hotspot, to enable personal hotspot on this account contact ID’ It worked fine yesterday, I have no outstanding Bills, and I have plenty data left. I cant find away to actually contact ID to help me. Has this happened to anyone before or can anyone help please?

Since Wednesday I have been unable to make and receive normal phone calls. It only works once after I turn my phone off and on again, after this, I can no longer be contacted. This problem has been ongoing for quite a while now. I’m aware of the Three outage but many replies state that it has been resolved however I am STILL having problems. Before I receive the copy and paste messages, yes I have voLTE turned on. When will this issue be FULLY resolved for all.

Had barely any service for days now. Works temporarily, and only very slowly. Life has become painfully tedious because I use my phone to tether my TV and PS5 and I’m unable to right now. You’ve consigned me to the misery of terrestrial TV :(

I have three numbers and this last week they have all struggled to get a signal, in fact most of the time there is no signal. The area is postcode HU17. Is anyone aware of any problems? Is it possible to cancel a contract on the basis that no service is being received anymore?

Dear IDmobile For the past three weeks, I have been unable to make or receive calls. Despite repeated attempts, I haven’t been able to get through to anyone for support, and the issue remains unresolved. This has caused a lot of frustration, and I’m extremely disappointed with the lack of service and communication. If this issue is not resolved immediately, I would like to cancel my contract without penalty. Please treat this as urgent and get back to me as soon as possible. Thank you, Ravinder Joshi

Hi iD, Not all the time, but every now and then, (it seems to be about once a week for a few hours) I am unable to make calls. During these periods, my phone allows me to send and receive text messages as normal and I have 4 bars of signal so I know it is not of or related to signal. With incoming calls, my phone doesn’t even ring and I am told it goes straight to voicemail. With outgoing, it says “connecting” on the screen, before eventually cancelling out. Other users who have written in with this problem are told that their device is not on the approved list and while that is the case, I do not understand why this is only an intermittent problem? I would expect it to be a constant problem otherwise. I am also new to iD so know this isn’t down to an old/worn SIM card. I use a Nokia 8000 4G and although it is 4G enabled, I have this switched off because I only use this phone for calls and texts, likewise with the WiFi capability. I am looking to change my handset, but how can I be sure that doing so is going to solve the issue? I am happy to get a phone that is on the approved handset list, however if I do not have 4G or WiFi enabled, is this likely to continue causing problems because there will be no VoLTE or WiFi calling to supplement? And what, if anything, can you suggest as a remedy to this problem? Thank you

I cannot make or receive calls, I cannot send texts and I cannot use my mobile data. Please fix this issue as a matter of urgency, this is the second time in 6 months I have experienced this issue with ID mobile and I rely on my phone to ensure my ailing parents are not needing support. I have used a troubleshooting ID mobile network website, I Checked the network status in my area & there are no reported problems I have disconnected from the network, chosen another network provider and then re-chosen ID mobile. I have taken my SIM card in and out. Please fix this issue ASAP. Thank you.

Hi my network is not working at my place w69bt now i come to germany even here I don’t get any calls or make calls please would you let me know whats the issue thank you

Without any notification my mobile randomly stops being able to make and receive calls (and text messages), and there is no indication that there is any issue. WhatsApp is fine and other wifi/data apps are ok it just seems that making and receiving calls can stop working. This is even with Wifi calling switched on. When I find out about the problem (i.e. someone contacts me via another method saying they tried to call me) I have to switch on airplane mode and then switch it back off, which seems to reconnect standard calls and messaging. There is no way to know that this is a problem so I could be missing calls etc and not know.

I’ve got no signal at all, no bars let alone any 4G. I cannot make Or receive calls. Checked my coverage in my area, excellent coverage. Wrong. It’s appalling. Please come back with an issue

Over a week now suffering from randomly being unable to make and receive calls. Lost count of the number of times folk have said “you didn’t answer”….and the number of times I’ve been unable to make calls. Not just postcode related either. Or a phone hardware issue. Or a VOLTE issue. Or a SIM issue. This is a NATIONWIDE thing with idmobile/Three as I travel up and down the country. WHEN are you guys going to sort this awful service out?!

We have now had very poor service from the date 3 merged with Vodafone the service won't let us make calls, it drops calls and internet does not work. If this continues I will be changing my provider.

Happily using my iPhone XR till yesterday. I had unusually run out of data on my plan so topped Confirmed with iD that all was well, checked it had been credited but an hour later will not connected to the internet. Swapped SIM to my husband’s phone same thing reset Network access. Switched on and off, rebooted… what now please. I still have plenty of text and calls available is there a short helpline number I can phone, I am in France so can’t pop into Curry’s. Can I get an eSIM ?

Connect to a mast with 4G but nobody in the house can make calls or use data from our location. AL1 postcode. Has been like this for several weeks. Is this a know problem, if so when will it be fixed? Works fine 200m up the road in a different cell. Has been fine previously. Will have to change providers if there is no resolution expected.

My network is bad in N182TS UNABLE TO CALL OR INTERNET

How often are ID Mobile users going to have to put up with “technical problems”? …are these problems ever actually going to be fixed? Sorry for the cynicism but I am pretty fed up with continually not being able to make or receive calls.

I have joined iD mobile on Friday. eSIM came via email and I tried to install. Phone timed out and now when I try to add the eSIM, it says the code is no longer available. I called earlier today and was cut off twice, I spent 45 mins on live chat and had to upload my driving licence, the agent responded to messages four times in 45 minutes, was told I would get the reissued eSIM within an hour, this hasn’t happened. None of the emails sent by id mobile contain the iD mobile number and therefore I can’t access any texts sent to that account. I’ve not been very impressed as a new customer. The live chat I had was extremely disappointing and the agent took so long to reply to any messages and despite me explaining the problem twice in detail, they asked me for my id mobile number despite me explaining it twice that I do not have one. To complicate matters further, when I ordered, I entered my PAC code to port my Vodafone number across to Id. So I couldn’t just cancel and then place a new order. Please help me get this resolved. Thanks.

Into the 3rd day now unable to make or receive calls plus data keeps dropping out so even unable to make calls or send messages via WhatsApp or basic text messages!!!!! I will be expecting a refund as under the consumer rights act 2015 a service provider must provide the contracted service with reasonable care and skill. I believe as we are now in the 3rd day I would argue that the service was not being carried out with reasonable skill and care if I'm still without any means of service!

I have been facing problems with phone calls not working and my internet data becoming too slow, almost unusable. What the hell has happened? It seems that is tied to three network but why was there no notification about it? It hasn't resolved till now. My 4G or 5G speed has gone down by 90%. It is also difficult to reach human agent. What a life has become, chatting with the ROBO?

Dear iD Mobile Customer Service Team: I am writing to ask whether I can make a claim for compensation in respect of the network outage on Wed 25th June 2025. It caused me a number of issues, and some anxiety, as I was expecting some important calls that day. Thank you.