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Getting started

Getting started, keep my number, phone settings, SIM cards, delivery and returns

  • 326 Topics
  • 783 Replies
iD Mobile
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iD Mobile
started this topic

Activating your new SIM

Have you just received a new SIM from us? Then this is the place to find out what to do next. It all depends on whether your SIM is for 1) a...
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iD Mobile
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iD Mobile
started this topic

What to do if your new SIM isn’t working.

If you receive a new SIM card from us and it doesn’t seem to be working, we recommend you check a couple of important things first: 1. Chec...
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iD Mobile
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iD Mobile
started this topic

Transfer my mobile number to iD

When you join us from another network, you’ll probably want to keep your old mobile number. Don’t worry, it’s not complicated. We’ve made i...
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326 Topics

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Rebswilliams

Voicemail not working
Question

I've got voicemail activated, but unanswered/rejected calls do not go to voicemail. Do I need to set something up?

53 1
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9 months ago
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Peaceand Civilian

Nexus 5 compatability? Won't connect to mobile network.
Question

I've recently signed up for a sim only contract with iD mobile, switching from GiffGaff (which is working perfectly, but getting more expensive recently). The phone is an unlocked LG Nexus 5 running Android 6.0.1 - and has been on Three and GiffGaff in the past with no issues. Putting the iD mobil...

104 4
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9 months ago
E
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Eck0312 Civilian

Ported Number doesn't receive calls or texts
Question

Hi there, i recently moved from o2 to ID mobile and transferred my number. After it transferred, i am able to send messages and make calls but i can't receive calls or texts from anyone else. I receive texts from own number no problem. Al if the apn settings are correct a d from the online chat...

143 5
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9 months ago
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Reetbeet Civilian

Activate Sim

I have a new Sim I need to activate but I can’t register for an account as I don’t know what the mobile number is. I then want to change use my current mobile number. I have unblocked phone and have a pac code ready but I can’t do anything online without registering first. Where do I find the new SI...

230 2
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9 months ago
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Andym

Porting number from another provider
Question

I ported my old number over from Virgin and had a text message confirming this had occurred. I can make calls and send texts, but can't receive either. When I call the number it says its not active on the network. I'm guessing it takes time for it to complete has anyone else encountered this?

772 5
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9 months ago
M
MissKitty

iD Mobile - Pay As You Go SIM - How do I get a mobile number? (this is my first ever smart-phone)
Question

Hello there, I am a complete novice where smart-phones are concerned so please forgive me if I am being utterly dim. I have just bought from Carphone Warehouse a cheap £89 Honor S7 smart-phone. I also bought an iD Pay As You Go SIM (£5). I have done all the initial setting up of the phone but i...

111 1
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10 months ago
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Francesca Civilian

Where do i find my iD number?
Question

Where do I fine my ID number

96 2
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10 months ago
U
urraca

Can't register an account - no way to contact iDmobile either!
Solved

I received my SIM card last weekend, and I've been trying to register an account ever since. My number, surname, and birthday are definitely all correct, but I consistently get an error message that says "Sorry, something went wrong. Please try again." There is no solution to this in the FAQs, an...

303 2
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10 months ago
S
Streetbob

Data only sim installed in iPad
Question

Help Please I purchased a data only sim put it in my iPad and want to use the app to monitor my useage but i dont know the phone number of the data only sim so cant initiate the app

119 2
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10 months ago
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Navigator Charles Civilian

No Service
Solved

I've upgraded my phone and put the sim card in but I have no service - any ideas?

796 5
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10 months ago
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nexus1972

Sim activation
Solved

New sim card arrived but still getting a not registered on the network. Checked in my sons phone which is also an id sim/mobile and it doesnt work in there either. Do I have a duff sim? read elsewhere that the sims are activated before they are sent so dont need any delay to activate. Should I leav...

577 6
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10 months ago
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Mithus

My sim is not activated its not recognised can you please help
Question

I tried switching it off and on but it shows emergency calls only. I am new to id network and bought new huwai p30

82 2
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10 months ago
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jm9138

Sim problem
Question

Bought a new sim from carphone warehouse. Put in my daughters MotoG5. The phone is not locked. The Sim does not work - just says 'emergency calls only'. Tried reinserting Sim. Tried turning on and off. Tried waiting 8 hours. Nothing. No one on ID chat and no one answering phones. All day.

74 2
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10 months ago
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Wing Civilian

Voicemail pin
Solved

I have 2 voicemails in my text box. I have not used it before. Call the number to be asked to enter a pin. I do not know a pin so request new one. New one arrives by text so enter that to be told it is incorrect and to enter phone number. Do that and asked to enter pin again. Get told again it's inc...

225 2
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10 months ago
C
Carol3597

8 digit code not received

I have recently purchased an ID sim but I have not yet decided on what phone I want to use so when I try to register I cannot get the 8 digit code, is it possible to get the by email please?

87 1
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10 months ago
M
Magchip

Proof of purchase
Question

All I need is a proof of purchase for phone insurance. 5 days and still waiting. Passed from pillar to post. Is it that difficult to send an mail?

69 1
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10 months ago
H
Hughesclan

Request to port number
Question

I’m not receiving my 8 digit security code. This means I can’t set up my online iD account, so can’t set up anything. I have my new iD sim in my phone & have PAC number from old provider. Using the ID mobile number to try & set this up on via your website but just not receiving texts from you so do...

32 1
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10 months ago
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Crazyxelite Civilian

My new contract isn't connected
Question

Hi i have a new contract with id mobile used pac code a few days ago. Now i can't make calls or send sms. No data either??? Can someone help? Thanks

70 4
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10 months ago
I
ianwh

PAC porting failure
Question

I purchased my new pay monthly SIM at the end of last week. I've been unable to port my existing number across and was told that it should be ready by Saturday afternoon. No luck since. Went into a local Carphone Warehouse and they said it may well be due to the weekend and try again later on Monday...

109 2
Rank
10 months ago
Ballydroch

Activate sim
Solved

I recieved my upgrade today with a replacement sim, it wont let me activate it online. It keeps failing

272 1
Rank
10 months ago
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Francesca Civilian

Can't create online account
Question

I do not seem to be able to create my account on the App as there is a technical issues. Anyone has any suggestions, Thank you

68 4
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10 months ago
C
Carol3597

Activating replaced sim
Solved

My mum has throat cancer and can't talk and I want to activate her replacement sim

67 1
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10 months ago
K
kobi

Neither new or old sim working
Question

I got a new iD sim (switching from T Mobile) and have entered my PAC code to keep my old number. While I was told this could take up to 2-3 days to go through, I can no longer use my old sim however when I put my new sim in, I seem to have limited usage. I cannot make calls or send texts although I...

68 0
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10 months ago
T
tillycannon

iD Sim activation and Port in
Question

I am trying to register to change my new number to my old one, I have got my pac code and now know my new number. However my calls and texts off my new number are not working, and the security code that i should have been sent is not going though. Do I need to activate my sim? If so how do i do this...

124 1
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10 months ago
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Johura Civilian

SIM UNLOCK
Question

Please can you tell me the code to unlock my new id SIM

172 3
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10 months ago

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