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Getting started

Getting started, keep my number, phone settings, SIM cards, delivery and returns

  • 336 Topics
  • 817 Replies
iD Mobile
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iD Mobile
started this topic

Activating your new SIM

Have you just received a new SIM from us? Then this is the place to find out what to do next. It all depends on whether your SIM is for 1) a...
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iD Mobile
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iD Mobile
started this topic

What to do if your new SIM isn’t working.

If you receive a new SIM card from us and it doesn’t seem to be working, we recommend you check a couple of important things first: 1. Chec...
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iD Mobile
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iD Mobile
started this topic

Transfer my mobile number to iD

When you join us from another network, you’ll probably want to keep your old mobile number. Don’t worry, it’s not complicated. We’ve made i...
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336 Topics

Fuzzer

Vodafone 6
Question

how do I unlock my Vodafone 6 to use ID Mobil?

80 1
Rank
9 months ago
S
shevaun94

SIM card Active but I have no service
Question

I bought the iPhone XS Max from Carphone Warehouse in April. At the same time, I swapped from another network to a pay-monthly plan with ID, and I swapped my number over. Due to being in hospital I have only just got around to setting up the new phone. However, when I have put the SIM into the p...

235 1
Rank
9 months ago
N
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nomiS Civilian

New Sim But No Credit
Solved

I ordered a £5 bundle pay as you go sim paid the £5 when ordering it put it in my phone for the first time but when I try and make a call it says there is no credit. I have tried calling 7777 but it's useless, I either get a we're busy message or they are closed, chat is also a joke, nobody answers....

115 3
Rank
10 months ago
T
Tomwhit

Old sim card in new phone asked to be activated
Solved

Hello I've recently upgraded my phone from a Sony Xperia M4 aqua to the Xperia XZ2. I kept the same sim card and put it into my new phone. Everything has been working fine and so I downloaded the ID app on my new phone. Upon signing in to the app it stated that the sim needed activation, even thou...

250 1
Rank
10 months ago
J123idmobile

Need PUK code. SIM network PIN blocked. Enter SIM network PUK.
Solved

I need a PUK code. I inserted the sim then was met with SIM network PIN blocked. Enter SIM network PUK. What is my puk code. I cannot register the phone on the id mobile app until the network is activated and I can receive the security code via text.

366 1
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10 months ago
Letitia

SIM activation
Solved

i am so fed up of attempting to activate my sim card. it wont send me the "security code" so that i can activate it. o cant even do live chat as it it saying that my number isnt registered and also can't ring them because my phone is again, not registered. How am I supposed to register a SIM without...

722 2
Rank
10 months ago
K
Kam135h

No Incoming calls after number porting !!! Very bad customer service.

Recently moved to id mobile and requested my old number to be ported on ID mobile last Friday. Since Monday old sim have stopped working and my incoming calls on the ID mobile have also stopped. Can make outgoing calls and the number which shows on the caller ID is my ported number. Had a chat wi...

140 2
Rank
10 months ago
jonathandickens

Cannot find the phone number of new iD contract
Question

Just inserted ID sim for first time, need phone number to register but on my phone (honor 10 lite) it says unknown where it should show phones number

167 3
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10 months ago
J
Jodieellis

Google Pixel 3
Question

I have today ordered a Google Pixel 3 in pink which is pparently on 'pre-order'. Is there any information on when I might receive it?

52 1
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10 months ago
F
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frazmarti72 Civilian

Old sim still working after port
Solved

Mobile number ported from EE to id today, the EE sim is still making calls is this normal?

92 2
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10 months ago
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Rank
SouthseaMum Civilian

Why can't I download MMS messages?
Question

I've been sent a contact's details as an MMS, but have a download button, but when I click on it, it won't download. All the info online seems to be about sending them, not receiving them. Help please.

83 1
Rank
10 months ago
R
Rebswilliams

Voicemail not working
Question

I've got voicemail activated, but unanswered/rejected calls do not go to voicemail. Do I need to set something up?

53 1
Rank
10 months ago
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Rank
Peaceand Civilian

Nexus 5 compatability? Won't connect to mobile network.
Question

I've recently signed up for a sim only contract with iD mobile, switching from GiffGaff (which is working perfectly, but getting more expensive recently). The phone is an unlocked LG Nexus 5 running Android 6.0.1 - and has been on Three and GiffGaff in the past with no issues. Putting the iD mobil...

114 4
Rank
11 months ago
E
Rank
Eck0312 Civilian

Ported Number doesn't receive calls or texts
Question

Hi there, i recently moved from o2 to ID mobile and transferred my number. After it transferred, i am able to send messages and make calls but i can't receive calls or texts from anyone else. I receive texts from own number no problem. Al if the apn settings are correct a d from the online chat...

145 5
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11 months ago
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Reetbeet Civilian

Activate Sim

I have a new Sim I need to activate but I can’t register for an account as I don’t know what the mobile number is. I then want to change use my current mobile number. I have unblocked phone and have a pac code ready but I can’t do anything online without registering first. Where do I find the new SI...

247 2
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Rank
11 months ago
A
Andym

Porting number from another provider
Question

I ported my old number over from Virgin and had a text message confirming this had occurred. I can make calls and send texts, but can't receive either. When I call the number it says its not active on the network. I'm guessing it takes time for it to complete has anyone else encountered this?

800 5
Rank
11 months ago
M
MissKitty

iD Mobile - Pay As You Go SIM - How do I get a mobile number? (this is my first ever smart-phone)
Question

Hello there, I am a complete novice where smart-phones are concerned so please forgive me if I am being utterly dim. I have just bought from Carphone Warehouse a cheap £89 Honor S7 smart-phone. I also bought an iD Pay As You Go SIM (£5). I have done all the initial setting up of the phone but i...

120 1
Rank
11 months ago
F
Rank
Francesca Civilian

Where do i find my iD number?
Question

Where do I fine my ID number

103 2
Rank
11 months ago
U
urraca

Can't register an account - no way to contact iDmobile either!
Solved

I received my SIM card last weekend, and I've been trying to register an account ever since. My number, surname, and birthday are definitely all correct, but I consistently get an error message that says "Sorry, something went wrong. Please try again." There is no solution to this in the FAQs, an...

331 2
Rank
11 months ago
S
Streetbob

Data only sim installed in iPad
Question

Help Please I purchased a data only sim put it in my iPad and want to use the app to monitor my useage but i dont know the phone number of the data only sim so cant initiate the app

119 2
Rank
11 months ago
N
Rank
Navigator Charles Civilian

No Service
Solved

I've upgraded my phone and put the sim card in but I have no service - any ideas?

799 5
Rank
11 months ago
N
nexus1972

Sim activation
Solved

New sim card arrived but still getting a not registered on the network. Checked in my sons phone which is also an id sim/mobile and it doesnt work in there either. Do I have a duff sim? read elsewhere that the sims are activated before they are sent so dont need any delay to activate. Should I leav...

690 6
Rank
11 months ago
M
Mithus

My sim is not activated its not recognised can you please help
Question

I tried switching it off and on but it shows emergency calls only. I am new to id network and bought new huwai p30

85 2
Rank
11 months ago
J
jm9138

Sim problem
Question

Bought a new sim from carphone warehouse. Put in my daughters MotoG5. The phone is not locked. The Sim does not work - just says 'emergency calls only'. Tried reinserting Sim. Tried turning on and off. Tried waiting 8 hours. Nothing. No one on ID chat and no one answering phones. All day.

74 2
Rank
11 months ago
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Rank
Wing Civilian

Voicemail pin
Solved

I have 2 voicemails in my text box. I have not used it before. Call the number to be asked to enter a pin. I do not know a pin so request new one. New one arrives by text so enter that to be told it is incorrect and to enter phone number. Do that and asked to enter pin again. Get told again it's inc...

252 2
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11 months ago

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