Getting started with iD.

Hello, I joined iD last week from Three with an eSIM. I thought (but am not 100% sure) that I provided PAC as part of my switch. However my phone number remains the same as the new one given by iD, and have no communication about when number switch might take place. Have tried to fill in the online iD form to port number across but get the following error message: We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us. I have triple checked the info and it is all correct. Help, what do I do now? I really want to keep my old number, have had it since I was 18. Thanks.

Husbands phone doesn’t work just upgraded from 02

Hi I joined id from another service provider I have my PAC How can I add my old phone number

Hi, I’m having the same issues when trying to redeem the Apple Music offer. Does anyone know how to solve it please?

Just bought an Idmobile esim. Switch date is next Tuesday. When do I download my esim? Info says it will activate immediately so can I really download now and use Iphone settings to disable until Tuesday and my EE signal switches off; or do I have to wait till Tuesday?

When I text my email address is coming up on peoples phones not name or number. also in mobile service in settings, I have Charleen’s iPhone account and primary, if I’m on one of them (can’t remember which) I can’t make calls!! Please help me!!!!

Hi all I've been on ID mobile for a few months now and I've just remembered that when I joined I got an offer with the Samsung phone I chose. It was a free case, fast charger and something else I can't remember what. I filled in the claim form and sent it off and that was that. Now, a few months later I've heard nothing and cannot find where I filled this form out, or where I sent the form to (all online). How do I go about finding out where my little freebie offers have gone? Thanks for reading.... 👍

I have put an ID Mobile SIM into an iPhone 11. I am unable to hear more than the first message or delete any massages. It says I have 3 messages, plays one, then silent for about 30 seconds before going to main menu. Option 1 just repeats this cycle, there is no option to delete or hear other messages.

Have received the joining offer for Apple. Apple TV worked fine but Music and Arcade are saying “UID Missing or incorrect.” Have tried on several browsers with no success. Please send me a private message to advise. Many thanks in advance.

I have just joined ID mobile and requested for my old number to be transferred to my new sim. This has not yet happened. How can I find out if this is in process?

Southampton fc

I will be supporting England in the women's Euros this summer . This is my answer for the competion to win a HD TV

Why can I only send txts sometimes?

I changed network. In the about section ‘primary’ is stuck at my old network EE. The ‘personal ‘ one is fine at ID network. I assume this might be why I have no network wifi if not at home. Help please

My old number was supposed to port to ID on Tuesday 24th June 2025. However, I am having the following issues. My number has partially ported. What I mean by this is that I can use my phone, make calls and send texts. When received they show as coming from the correct ported number. I can also use my mobile data. Unfortunately, it appears as though I can only receive calls and texts from numbers on the 3 network. Calls and texts from other networks do not connect or send. Can anyone help me? I have received an email from ID acknowledging the delayed switching but they also inform me not to contact them unless it takes longer than 7 days to resolve. This is too long to wait for my phone service to work as it should. Can anyone help me with this? How do I contact ID to speak with them about this? Thanks

I’ve been trying to redeem apple offers Tv/music/arcade, but like others on this forum im getting error UID Missing or Incorrect when i click the links on the welcome email. The TV Link was missing from the email and instead Mcafe for 90 days (Which i wont be redeeming) I’ve tried to resolve with chat, however they’ve not been able to help and im quite shocked at their responses. Firstly they said they cant help and that i need to try and resolve this issue with Apple The second option was that they will cancel my contact and will refund what i’ve paid since joining. The third option was that they will give me 1 month credit on my contact, and not give me the offers. Does anyone know how i can get some help to get the working links for apple offers? I have tried the links on different browsers and different devices - Same issue.

Hi, I bought a 24 month contract and requested my old phone number to be ported across to id mobile. Can you confirm you have received the pac for this to take place because I’ve been given a new mobile phone number on the account. Thank you

New iPhone 15 and ID contract with physical sim and New number phone working perfectly. since the port of my old number can no longer receive OTP from my bank and other apps inc apple. my phone will not verify my phone number. I have tried every conceivable solution found in internet and on the screen share with apple customer services and replacing the physical sim with an eSIM to no avail. I am convinced that since resetting my old iPhone 11 and selling it on eBay somehow it still shows as a device on my appleID with my phone number connected to it. I think that’s creating a conflict trying to use the same number in 2 devices and be of security settings I cant delete the old phone from my account unless I’m using said phone. I’ve even emails the new owner via eBay but they are not responding. apple disagree but can’t solve it. Id as a last resort can I be given a new phone number please and see if that solves it.

I'm new to ID Mobile and I'm having a problem trying to view a website. I gave a dual SIM phone and my current Giffgaff SIM allows me to view these sites but my new ID mobile SIM in the same phone, does not. I have the adult content filter set to view adult sites, although the site in question isn't exactly adult. It's my local libraries log in page. Is there another setting I need to turn on or off please?

My phone was scheduled to switch yesterday, my old provider cut me off and I'm still waiting on your end to switch me over with my old number

Hi i bought an eSIM and the mobile data wouldn’t work. Online it said to delete the eSIM and re add it. Which I promptly did, however now I can re add it because the qr code is no longer available for use. I can’t request a new qr code because I don’t know the phone number attached to the eSIM, I can’t access live chat without the number and I can’t get through to an advisor on the support number without the eSIM number and now I’m signed up to a contract I can’t use because I can’t contact anyone. What do I do?

I've recently come over to ID mobile and my phone is still saying no network connected?

I have changed to ID mobile and pac my number but no sim has arrived and I have no phone help

Hello, How do I contact customer service? The chat is not working. I'm having network and internet problems and I'm working with my phone Need help?

Hi, my wife transferred an account from O2 to ID via carphone warehouse. Neither of us can find a welcome email from id for this phone number. Please can you resend. thanks, Neil Garrett