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Getting started

Getting started, keep my number, phone settings, SIM cards, delivery and returns

  • 299 Topics
  • 682 Replies
iD Mobile
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iD Mobile
started this topic

Activating your new SIM

Have you just received a new SIM from us? Then this is the place to find out what to do next. It all depends on whether your SIM is for 1) a...
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iD Mobile
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iD Mobile
started this topic

What to do if your new SIM isn’t working.

If you receive a new SIM card from us and it doesn’t seem to be working, we recommend you check a couple of important things first: 1. Chec...
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iD Mobile
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iD Mobile
started this topic

Transfer my mobile number to iD

When you join us from another network, you’ll probably want to keep your old mobile number. Don’t worry, it’s not complicated. We’ve made i...
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299 Topics

E
Elenaidmobile

SMS & Calls not working after porting number
Question

Hello I changed companies from 02 to ID and ported my number. I received a message saying that this was done on 12/8. It's been a week and I still cannot receive or send texts or make or receive phone calls from numbers that are not ID. Can you help? Thank you! Elena

12 1
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14 hours ago
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RichardM Civilian

No number on SIM card
Question

I've just received a new SIM card from ID. I've inserted the card and restarted my Android phone. The SIM is identified and connects to the ID network, there appears to be a connection but there is no number displayed in the phone settings and 'Unknown' is displayed. Service state is 'In service' an...

34 2
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15 hours ago
D
dw0719id

How do I access Voicemail?
Question

What is the number?

4 1
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8 days ago
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bigskit09

What is my mobile number?
Solved

So I've recently moved to the Netherlands, but before I left the UK, I set up a new sim only deal with ID (needing a much cheaper deal as I'm now a student!). Once I arrived, I have put the sim into my phone and it seems to be working okay, except that it does not show me my new phone number yet....

18 1
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8 days ago
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leisure Civilian

Sim not working
Question

I move to 1D on a sim only plan, received the sim last week, have put into my phone, and it says insert sim? not sure what to do?

18 2
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15 days ago
wootsy

Sim Card Not Working
Question

I activated my new SIM card 35 hours ago and my phone will not let me make or receive calls ( except emergency)

25 1
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18 days ago
CM25

SIM Activation on Upgrade
Question

I can't register my SIM online as the number on the SIM card is not recognised (seems to be one digit too short). I have thrown away the SIM card holder. How can I register my SIM so I can start using my phone?

37 1
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1 month ago
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franny Civilian

Cabot Max 2 android 9 - Cant send a text
Question

Put the new sim card in today, all updates done but cannot send text messages, anyone suggest a remedy please ?

32 3
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1 month ago
Y
Yeadibob

£60 cashback
Solved

I have recently upgraded to the Samsung galaxy A70 and when I upgraded it said there is a £60 cashback promo I'm just wondering how do i claim the cashback I've tried through Samsung but there's nothing there hope someone can help.

76 1
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1 month ago
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DylanAlbus

Not receiving texts from o2
Question

Recently got a new Samsung a20e on iD and I'm not recieving SMS or MMS from o2 numbers. The o2 phones are working fine on other networks. Please help

28 1
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1 month ago
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Lucie28 Civilian

unable to recieve or make any calls
Question

Hiya really concerned only just recently my phone has not been able to recieve or make calls. I am about to go to paris so really need this fixed asap. My contract doesnt say that i have reached my limit either. Many thanks, Lucie

35 1
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1 month ago
M
Mark_G

Emegency calls only - on new phone
Solved

Hi, I have a new SIM, it can make / receive calls & texts with it on my old phone (Alcatel onetouch), but on my new phone "Denver GSP-110" I cannot and get the message "Emergency calls only". I have tried another SIM (EE) I that I know works in the Denver and can make / receive calls & text...

64 1
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1 month ago
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elinormaysinger

How do I find out what my number is?
Solved

How do I find out what my mobile number is?

56 1
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1 month ago
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suegreen

Problem with SIM
Question

My account shows my phone number has been transferred on my new SIM but i can't make or receive phone calls. Have tried turning phone off, cleaning SIM card, can't get through to customer services on phone and live chat always busy! Any help. Please?

23 1
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2 months ago
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Hkerrai Civilian

iPad sim configuration
Solved

Can you connect to the ID network via SM-DP+, Activation code, and confirmation code?

65 3
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2 months ago
Fuzzer

Vodafone 6
Question

how do I unlock my Vodafone 6 to use ID Mobil?

41 1
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2 months ago
K
kirsten

SIM card not working.
Question

I have inserted the SIM card into my phone and it has not activated yet. I put it in almost 4 hours ago and was told it would take an hour or so. Shouldn't it be working by now? Is there anything I have to do to activate it? I am a new ID customer. Thankyou.

94 1
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2 months ago
A
alexwayne

Voicemail
Question

How can you change your voicemail greeting back to the default automated one?

74 2
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2 months ago
S
shevaun94

SIM card Active but I have no service
Question

I bought the iPhone XS Max from Carphone Warehouse in April. At the same time, I swapped from another network to a pay-monthly plan with ID, and I swapped my number over. Due to being in hospital I have only just got around to setting up the new phone. However, when I have put the SIM into the p...

143 1
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2 months ago
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sraper Civilian

Failed internal security checks
Solved

Both my wife and I have idMobile accounts. We actually like the service so much that we want to get extra sims for our children. Two days ago i ordered a sim and entered all the correct details. A couple of hours later I got email to say that the order had been cancelled as i had failed the securit...

209 10
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2 months ago
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nomiS Civilian

New Sim But No Credit
Solved

I ordered a £5 bundle pay as you go sim paid the £5 when ordering it put it in my phone for the first time but when I try and make a call it says there is no credit. I have tried calling 7777 but it's useless, I either get a we're busy message or they are closed, chat is also a joke, nobody answers....

72 3
Rank
2 months ago
T
Tomwhit

Old sim card in new phone asked to be activated
Solved

Hello I've recently upgraded my phone from a Sony Xperia M4 aqua to the Xperia XZ2. I kept the same sim card and put it into my new phone. Everything has been working fine and so I downloaded the ID app on my new phone. Upon signing in to the app it stated that the sim needed activation, even thou...

162 1
Rank
3 months ago
J123idmobile

Need PUK code. SIM network PIN blocked. Enter SIM network PUK.
Solved

I need a PUK code. I inserted the sim then was met with SIM network PIN blocked. Enter SIM network PUK. What is my puk code. I cannot register the phone on the id mobile app until the network is activated and I can receive the security code via text.

130 1
Rank
3 months ago
sr411

Live chat not working?
Question

There is not button under the live chat section and I have tried now on two different browsers. I need to get a code to unlock my sim card?

203 1
Rank
3 months ago
Letitia

SIM activation
Solved

i am so fed up of attempting to activate my sim card. it wont send me the "security code" so that i can activate it. o cant even do live chat as it it saying that my number isnt registered and also can't ring them because my phone is again, not registered. How am I supposed to register a SIM without...

448 2
Rank
3 months ago

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