To idmobile.co.uk To ID mobile

Getting started

Getting started, keep my number, phone settings, SIM cards, delivery and returns

  • 305 Topics
  • 706 Replies
iD Mobile
Rank
iD Mobile
started this topic

Activating your new SIM

Have you just received a new SIM from us? Then this is the place to find out what to do next. It all depends on whether your SIM is for 1) a...
  • 0
  • 0
iD Mobile
Rank
iD Mobile
started this topic

What to do if your new SIM isn’t working.

If you receive a new SIM card from us and it doesn’t seem to be working, we recommend you check a couple of important things first: 1. Chec...
  • 0
  • 3
iD Mobile
Rank
iD Mobile
started this topic

Transfer my mobile number to iD

When you join us from another network, you’ll probably want to keep your old mobile number. Don’t worry, it’s not complicated. We’ve made i...
  • 2
  • 20

305 Topics

Jawad asghar

SIM Card not working
Question

Why in my mobile phone is not working sim sarwas

47 1
Rank
1 month ago
Rank
tomz323 Civilian

Creating ID account from New Zealand

Hello my name is Tom I will be arriving in Edinburgh, UK on the 8th of October and was wondering if I could pre-set up a sim and phone number from here in New Zealand? So it's ready when I arrive? Thanks Tom

35 4
Rank
1 month ago
G
Rank
grom576 Civilian

SIM will not register in old(ish) phone
Solved

My mother in law has a Doro 506 large button phone that is unlocked but will not recognise the iD mobile SIM at all. The SIM works fine in a modern smartphone but is completely non-functioning in her phone. She absolutely will not use any other phone! She has 4 of these (3 spare) so if the SIM wi...

63 2
G
Rank
1 month ago
Risheer

Cannot activate new sim card
Question

I have purchased new sim cards for my childrens phone and when trying to activate both of them I get a message they are already activated. I also therefore cannot create an account . I have tried both sims in unlocked phone and there is no network or signal.

20 1
Rank
1 month ago
R
Rank
RichardC Civilian

New SIM for brand new Moto 6
Solved

I have bought a brand new Moto 6 and it requires a nano SIM. My old phone (original Moto) has a micro SIM. I ordered a SIM-only deal and the DD has been set up. My order no is 106292898 and was placed on Friday 30 Aug. I assumed a new SIM would arrive in the post today. Do I need to order the SIM se...

58 4
Rank
1 month ago
Rank
Pawel Koziol Civilian

How to win tablet or accesories?

Any chance win tablet?

9 0
Rank
1 month ago
E
Elenaidmobile

SMS & Calls not working after porting number
Question

Hello I changed companies from 02 to ID and ported my number. I received a message saying that this was done on 12/8. It's been a week and I still cannot receive or send texts or make or receive phone calls from numbers that are not ID. Can you help? Thank you! Elena

37 1
Rank
2 months ago
R
Rank
RichardM Civilian

No number on SIM card
Question

I've just received a new SIM card from ID. I've inserted the card and restarted my Android phone. The SIM is identified and connects to the ID network, there appears to be a connection but there is no number displayed in the phone settings and 'Unknown' is displayed. Service state is 'In service' an...

56 2
Rank
2 months ago
D
dw0719id

How do I access Voicemail?
Question

What is the number?

23 1
Rank
2 months ago
B
bigskit09

What is my mobile number?
Solved

So I've recently moved to the Netherlands, but before I left the UK, I set up a new sim only deal with ID (needing a much cheaper deal as I'm now a student!). Once I arrived, I have put the sim into my phone and it seems to be working okay, except that it does not show me my new phone number yet....

36 1
Rank
2 months ago
L
Rank
leisure Civilian

Sim not working
Question

I move to 1D on a sim only plan, received the sim last week, have put into my phone, and it says insert sim? not sure what to do?

31 2
L
Rank
2 months ago
wootsy

Sim Card Not Working
Question

I activated my new SIM card 35 hours ago and my phone will not let me make or receive calls ( except emergency)

77 1
Rank
2 months ago
CM25

SIM Activation on Upgrade
Question

I can't register my SIM online as the number on the SIM card is not recognised (seems to be one digit too short). I have thrown away the SIM card holder. How can I register my SIM so I can start using my phone?

52 1
Rank
3 months ago
F
Rank
franny Civilian

Cabot Max 2 android 9 - Cant send a text
Question

Put the new sim card in today, all updates done but cannot send text messages, anyone suggest a remedy please ?

49 3
Rank
3 months ago
Y
Yeadibob

£60 cashback
Solved

I have recently upgraded to the Samsung galaxy A70 and when I upgraded it said there is a £60 cashback promo I'm just wondering how do i claim the cashback I've tried through Samsung but there's nothing there hope someone can help.

91 1
Rank
3 months ago
D
DylanAlbus

Not receiving texts from o2
Question

Recently got a new Samsung a20e on iD and I'm not recieving SMS or MMS from o2 numbers. The o2 phones are working fine on other networks. Please help

37 1
Rank
3 months ago
L
Rank
Lucie28 Civilian

unable to recieve or make any calls
Question

Hiya really concerned only just recently my phone has not been able to recieve or make calls. I am about to go to paris so really need this fixed asap. My contract doesnt say that i have reached my limit either. Many thanks, Lucie

41 1
Rank
3 months ago
M
Mark_G

Emegency calls only - on new phone
Solved

Hi, I have a new SIM, it can make / receive calls & texts with it on my old phone (Alcatel onetouch), but on my new phone "Denver GSP-110" I cannot and get the message "Emergency calls only". I have tried another SIM (EE) I that I know works in the Denver and can make / receive calls & text...

95 1
Rank
3 months ago
E
elinormaysinger

How do I find out what my number is?
Solved

How do I find out what my mobile number is?

59 1
Rank
4 months ago
S
suegreen

Problem with SIM
Question

My account shows my phone number has been transferred on my new SIM but i can't make or receive phone calls. Have tried turning phone off, cleaning SIM card, can't get through to customer services on phone and live chat always busy! Any help. Please?

24 1
Rank
4 months ago
Rank
Hkerrai Civilian

iPad sim configuration
Solved

Can you connect to the ID network via SM-DP+, Activation code, and confirmation code?

90 3
Rank
4 months ago
Fuzzer

Vodafone 6
Question

how do I unlock my Vodafone 6 to use ID Mobil?

47 1
Rank
4 months ago
K
kirsten

SIM card not working.
Question

I have inserted the SIM card into my phone and it has not activated yet. I put it in almost 4 hours ago and was told it would take an hour or so. Shouldn't it be working by now? Is there anything I have to do to activate it? I am a new ID customer. Thankyou.

128 1
Rank
4 months ago
A
alexwayne

Voicemail
Question

How can you change your voicemail greeting back to the default automated one?

104 2
Rank
4 months ago
S
shevaun94

SIM card Active but I have no service
Question

I bought the iPhone XS Max from Carphone Warehouse in April. At the same time, I swapped from another network to a pay-monthly plan with ID, and I swapped my number over. Due to being in hospital I have only just got around to setting up the new phone. However, when I have put the SIM into the p...

171 1
Rank
4 months ago

Popular subjects