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Getting started, keep my number, phone settings, SIM cards, delivery and returns

  • 326 Topics
  • 783 Replies
iD Mobile
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iD Mobile
started this topic

Activating your new SIM

Have you just received a new SIM from us? Then this is the place to find out what to do next. It all depends on whether your SIM is for 1) a...
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iD Mobile
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iD Mobile
started this topic

What to do if your new SIM isn’t working.

If you receive a new SIM card from us and it doesn’t seem to be working, we recommend you check a couple of important things first: 1. Chec...
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iD Mobile
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iD Mobile
started this topic

Transfer my mobile number to iD

When you join us from another network, you’ll probably want to keep your old mobile number. Don’t worry, it’s not complicated. We’ve made i...
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326 Topics

StellaL

munber change/port
Solved

Hello, I have dowload the app and i am not able to register. I have nit a sim card with your company. I would like to change it. What should i do?

14 1
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3 days ago
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phil1edinburgh Civilian

Can you duplicate your sim card to use in different phone/tablet?
Solved

Can you duplicate your sim card to use in different phone/tablet?Can I  duplicate sim from mi iPhone and uses it on my new Ipad?   Thanks      Phil

25 2
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5 days ago
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Florence

Connect to Wifi
Solved

I have a new Samsung Galaxy A10 mobile. I don’t understand how to connect to Wifi. Can anyone give me simple instructions please?

15 1
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8 days ago
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emfletch Civilian

How can I change the voicemail name NOT the 'personal message'?
Solved

My grandmother has accidentally set the wrong name on her voicemail so that when she leaves one on someone else's phone it says 'Voicemail from {wrong name}' with the wrong name in her voice. How can I change this? I'm not referring to the 'personal message', just the feature which records the phone...

21 3
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10 days ago
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Chris250 Civilian

Xiaomi Mi Mix 3 5g
Solved

Will the xiaomi Mi Mix 3 5g phone work with WiFi calling and volte on id mobile

28 1
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20 days ago
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davidc Civilian

No Service During Number Port
Solved

Hi, I have asked IDmobile to tranfer my Vodafone number (via PAC code). I have lost network with Vodafone and I have entered my new sim into my mobile but I have no network with IDmobile either. I made the request today and understand that the switch will take place tomorrow however,  I thought I wo...

95 12
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20 days ago
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Hazzatron

Huawei connection to internet
Question

Since we bought my daughter’s Huawei Y7 2019 we cannot get any connectivity with the internet.  Mobile data does not seem to work and although it says the phone is connected to our house wifi that doesn’t work either.  How do we resolve this?

33 1
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1 month ago
Ed_Wilkinson

different phone numbers appear
Question

I have transferred my phone number over and people phone me all the time on my transferred number. however, two people have told me that my normal texts are coming through under a different number. any ideas?

36 2
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1 month ago
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Jasminejb

Sim network unlock NCK
Solved

I've just installed my new Sim card. It tells me that i need a Sim network unlock NCK to access the Sim. How would I find this out? 

79 1
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1 month ago
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iD Mobile iD Mobile Employee

Switching to iD during the festive season

Between the 21st December and the 1st January, the time it will take for you to switch over to iD will take longer than usual.   You can still use your new iD Mobile plan, but your old account will take longer than usual to disconnect, and if you’re transferring your number over to iD, it won’t tran...

422 0
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1 month ago
Robert1994

Hello

Hello

28 1
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1 month ago
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bellm7

switchig to ID mobile - How do I submit a PAC code without my transaction number
Solved

Hello I am trying to switch the ID mobile via the website with the PAC I have been given, however I can’t find the ID mobile number and transaction number on any of my emails in order to complete this. Would you be able to help me with this? many thanks  maddy Bell 

50 1
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2 months ago
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lookin4phonedeal

Phone deal for foreigners
Question

Hi, I'm from France, I am about to live in London for a year and am interested in a phone deal at ID mobile. But the thing is while checking out it asks to enter a UK telephone number (my old phone number is French) and an UK address. Can I still get the deal?

31 1
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2 months ago
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bdw Civilian

SIM card not work - pay monthly
Question

I got a pay monthly SIM card for my son to use in an old phone.   The phone is unlocked and works with SIM cards from O2 and Tesco Mobile - the only other ones I have to check it with.   When I insert the iD SIM, I get 2 bars or more of signal.   The APN info is greyed out but matches the info given...

76 4
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2 months ago
moseskinner

Is the iPhone 11 unlocked?

I want to get an iphone 11 on id mobile as it is such a great price however would i be able to use my current EE sim inside the phone? 

73 1
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3 months ago
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Barry_S Civilian

Xmas sim activation query!
Solved

Hi all, I’ve bought my son his first mobile phone which we plan to give him on Xmas day, he doesn't know he’s getting one yet & was wondering what my best plan of attack was in regard registering his sim on the quiet. Obviously I’d like to register it as close to the big day as possible so he ge...

75 2
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3 months ago
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bosco.choi Civilian

Moving old number to new ID sim

Old number moved to new ID sim. I can make call, or send text, with my old number but cannot receive call or text. What should I do?

97 6
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3 months ago
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martinmcl22 Civilian

Website Resgistration not working
Solved

I’m trying to register my new SIM but the webpage “submit” button doesn't seem to be working.It seems like it’s waiting for some more information to satisfy validation before the button will become active but I have entered all the data requested.Help please?Martin

79 2
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3 months ago
Ellis

i have been told that my PAC was unsuccessful and would like to fix this

I have tried to set up transferring my number with my PAC code from Tesco. I have received a text that this was unsuccessful and would like to sort this out 

44 1
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3 months ago
S
simran15

Received sim but doesn't work
Solved

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147 3
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4 months ago
Jawad asghar

SIM Card not working
Question

Why in my mobile phone is not working sim sarwas

142 1
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5 months ago
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tomz323 Civilian

Creating ID account from New Zealand

Hello my name is Tom I will be arriving in Edinburgh, UK on the 8th of October and was wondering if I could pre-set up a sim and phone number from here in New Zealand? So it's ready when I arrive? Thanks Tom

81 4
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5 months ago
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grom576 Civilian

SIM will not register in old(ish) phone
Solved

My mother in law has a Doro 506 large button phone that is unlocked but will not recognise the iD mobile SIM at all. The SIM works fine in a modern smartphone but is completely non-functioning in her phone. She absolutely will not use any other phone! She has 4 of these (3 spare) so if the SIM wi...

124 2
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5 months ago
Risheer

Cannot activate new sim card
Question

I have purchased new sim cards for my childrens phone and when trying to activate both of them I get a message they are already activated. I also therefore cannot create an account . I have tried both sims in unlocked phone and there is no network or signal.

56 1
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5 months ago
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RichardC Civilian

New SIM for brand new Moto 6
Solved

I have bought a brand new Moto 6 and it requires a nano SIM. My old phone (original Moto) has a micro SIM. I ordered a SIM-only deal and the DD has been set up. My order no is 106292898 and was placed on Friday 30 Aug. I assumed a new SIM would arrive in the post today. Do I need to order the SIM se...

126 4
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5 months ago

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