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Getting started

Getting started, keep my number, phone settings, SIM cards, delivery and returns

346 Topics
838 Replies

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iD Mobile

started this topic

Activating your new SIM

Have you just received a new SIM from us? Then this is the place to find out what to do next. It all depends on whether your SIM is for 1) a...

iD Mobile

started this topic

What to do if your new SIM isn’t working.

If you receive a new SIM card from us and it doesn’t seem to be working, we recommend you check a couple of important things first: 1. Chec...

iD Mobile

started this topic

Transfer my mobile number to iD

When you join us from another network, you’ll probably want to keep your old mobile number. Don’t worry, it’s not complicated. We’ve made i...

346 Topics

Newest first

Recently active Most replies Most views

Yeahdude80 Civilian

ported number

Question

I've requested that my number be ported to ID from 3. I noticed today that my 3 sim is no longer working and after contacting them they have said that it has been ported to my new provider. When I send messages or make calls on my ID sim it still comes up as the number that was provided from ID not...

0 24 2

2 hours ago

Andy2455 Civilian

Transaction number

Question

Where can I find my transaction number if I bought on line?

0 13 2

6 hours ago

Lloyd71 Civilian

Can I do a PAC number transfer to and from iD without using the sim card in my phone?

Solved

I’ve just bought an iD PayG sim so that I can transfer my current EE number to my new EE contract (has to be done via another carrier) but then I found out that there is now nobody at customer services due to Covid-19 restrictions; will this stop me from transferring the number to and from iD? I don...

0 25 2

7 hours ago

Raif

Using my PAC code while services are offline under covid-19

Question

I want to transfer into iD a number from BT - I have a PAC code from BT - Using iD's web interface to enter my BT number and PAC code - would this work under the current covid-19 restricted services?

0 4 0

1 day ago

Joerice50

New Sim default unlock codes don't work! Can you send me a PUK ?

Question

I need a PUK code to get this phone working. how do I order one now the service is closed due to Coronavirus? Cheers Joe

0 3 0

1 day ago

tobydavidson Civilian

Dispatch of SIM

Question

Hi, I ordered a sim for a new account on the 24th, but have not yet received the dispatch notice to say anything is on its way. I have confirmation of the account being set up, the number I have been allocated and notification of my first bill, but no sim has arrived and I have not received a di...

0 11 2

4 hours ago

Maureen Swan

No mobile network connection

Question

Hello, on 21/3/20 I upgraded two mobile phones to new 24 month contracts and took out another SIM only contract in store at Carphone Warehouse within a Currys PC world store. The phones were not in stock but were delivered on 23/3/20 and I went back into store to have them set up properly including...

0 4 0

1 day ago

KLJ Civilian

Wi Fi calling

Question

I would like to use WiFi calling because the continuing problems with my network service mean I cannot make or receive phone calls. I have checked that iD supports WiFi calling on my make of phone, which is an Android.I have enabled WiFi calling on the phone. My software is up to date but WiFi is...

0 9 0

1 day ago

Ricky Pole

Ricky Pole

Question

Just put new SIM with new number into existing phone. Have taken previous SIM and put it in a new phone so I can keep my existing number with my new phone. Put in the long ID number. Ticked Not a Robot. Then msg appears saying that I have to contact ID. But ID call center not open right now. Stuck....

0 4 1

1 day ago

Kellie 85

Hi

Success! You've placed your order with iD, and your order reference is Your order is now being processed, and we'll email you as soon as your item has been dispatched. It can take up to 24 hours to process your order, so don't worry if you don't hear from us straight away. If you don't hear from us...

0 10 1

1 day ago

Forlow76

sim card not working in new mobile

Question

We are paying £5 a month for an id mobile sim. We have inserted it into a different mobile and it says the sim is not supported- why is this?? Thanks.

0 10 1

3 days ago

GVoll

No SIM Card

Question

Hi I’ve signed up for a new SIM only contract and received my activation email and the email confirming my first bill date but no communication to say my SIM card has been dispatched. I’m unable to setup my ID account as I can’t receive the Auth Code. What is the next step in trying to get this s...

0 16 2

3 days ago

Natalie Rovnova Civilian

transfer my number not working

Question

Hi, maybe anyone can help... I am having esues with porting my old number over. Pac code from vodafone been used to switch to ID 6 days ago. Now vodafone sim with my old number stopped working but old number still did not transfer. Thank you if anyone can help would be appreciative.

0 67 9

1 day ago

Milosh

Help sort PAC code transfer issue "the iD mobile number, last name or transaction number is incorrect. Please contact customer services"

Question

I have submitted my PAC request online and it submitted successfully. I have since received 4 text messages to my new phone stating "We have tried to process your PAC/STAC but we ran into an issue - the iD mobile number, last name or transaction number is incorrect. Please contact customer services...

0 24 1

4 days ago

Emma Halsey Civilian

Can I use a Galaxy S5 on your network?

Question

Can I use a Galaxy s5? It keeps saying sim pin to unlock but phone is unlocked ?

0 41 5

2 days ago

JPG Civilian

cant receive calls or texts

Question

I just moved to ID mobile. My phone worked fine. Then I ported over my old number. Since then I can make calls and texts but i can't receive them. Phone is a Samsung Galaxy A10

0 30 4

3 days ago

Clodworthy

Nuisance Calls Renumber

Question

Hey ID, super shocked that you won't provide a free of charge renumber for someone fleeing domestic violence without a police crime report number. Super shocked too that the manager I spoke to insisted that my daughter must report the crime. It's pretty impressive that you're employing experts in do...

0 27 2

7 days ago

LinHill70 Civilian

Porting issue - no incoming calls or texts.

Question

Been advised porting done ok but here we are over a week later no incoming calls or texts. Live Chat tell me escalated to technical team but still nothing happening. Can't get OPTs or verification codes so impacts on banking etc. I'm at my wit's end with this, what can I do?

0 48 6

2 days ago

lchurcher

how long does it take for a pac code to be ported over?

Question

Requested my PAC code on Saturday from Friday and inputted it to iD. Was told it’d be completed by Monday but still hasn’t been done - how long does it normally take?

0 21 1

28 days ago

Benjay2k16

contract acceprance

Question

Hi i have been waiting since friday night about a contract i applied only had an email saying its been processed but heard nout since any chance i could see whats happened please

0 15 1

1 month ago

StellaL

munber change/port

Solved

Hello, I have dowload the app and i am not able to register. I have nit a sim card with your company. I would like to change it. What should i do?

0 21 1

1 month ago

phil1edinburgh Civilian

Can you duplicate your sim card to use in different phone/tablet?

Solved

Can you duplicate your sim card to use in different phone/tablet?Can I duplicate sim from mi iPhone and uses it on my new Ipad? Thanks Phil

0 51 3

1 month ago

Florence

Connect to Wifi

Solved

I have a new Samsung Galaxy A10 mobile. I don’t understand how to connect to Wifi. Can anyone give me simple instructions please?

0 23 1

1 month ago

emfletch Civilian

How can I change the voicemail name NOT the 'personal message'?

Solved

My grandmother has accidentally set the wrong name on her voicemail so that when she leaves one on someone else's phone it says 'Voicemail from {wrong name}' with the wrong name in her voice. How can I change this? I'm not referring to the 'personal message', just the feature which records the phone...

0 24 3

1 month ago

Chris250 Civilian

Xiaomi Mi Mix 3 5g

Solved

Will the xiaomi Mi Mix 3 5g phone work with WiFi calling and volte on id mobile

0 41 1

2 months ago

Page 1 / 14

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