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702 Topics

J
Newbie
jamie77Newbie
asked in Ask a question.

Help!

Bought a phone on contract on ID Mobile through Carphone warehouse. The Sim is not recognised by any phone therefore unusable. Carphone warehouse keep telling me to contact ID mobile direct but it seems impossible. Live chat doesn’t work and there’s no way I can find to speak to anyone. Can anyone help please? Thanks

2
Tom
iD Mobile Employee
25 days ago
Melanie Moss
Newbie
Melanie MossNewbie
asked in Ask a question.

mobile number not recognised

Hiya this has always been a I'd mobile number bit it's coming up as not recognised on the app can you help me please 

3
Tom
iD Mobile Employee
25 days ago
Ash Lilley
Newbie
Ash LilleyNewbie
asked in Ask a question.

help me

Paid bill but still suspended 

6
Tom
iD Mobile Employee
25 days ago
Gavin May
Newbie
Gavin MayNewbie
asked in Your Phone & SIM.

pac code

How do I speak to a real person at id mobile

3
Tom
iD Mobile Employee
25 days ago
A
Newbie
AmanK13Newbie
asked in Ask a question.

Ported number not always working

Ported my number successfully 3 days agoSome calls / texts sent as the ID mobile number some as the transferred number Very randomneed urgent help

3
Tom
iD Mobile Employee
25 days ago
Meg Prus
Rookie
Meg PrusRookie

new app NOT WORKING!!!New

Hi, I’ve downloaded the new app but am still seeing ‘Oops - something has gone wrong’ on the Plan tab. I can't to see my consumption either (I only see how much I have left).  I also don't see the price for individual calls.  Logging in only via a browser and not always... Not to mention the Internet - I often can't even open my e-mail!!!  It's a big farce with this application!  So much time has passed and still the same problem...With old app was more better!!! Please can you expedite a fix for the above.

3
Tom
iD Mobile Employee
25 days ago
Ken Ken
Rookie
Ken KenRookie
asked in Your Phone & SIM.

unable to log in

Is the system down?Now i can't log in app even in there website. Trying to sort it out with forget password but it says my number is not registered?? Tryng to register it says ID no. not recognised? 

4
Kash
iD Mobile Employee
25 days ago
L
Newbie
LauraHNewbie
asked in Ask a question.

I want to speak to someone at iD Mobile

I have just joined iD Mobile and having big coverage issues, despite there being 4G in my area. I tried using the Live Chat to address this issue but it gets me nowhere. I would like to speak to a person on the phone, as I will have to move networks if I can’t get this resolved. Please can you give me a telephone number to call? Thanks Laura

12
Kash
iD Mobile Employee
25 days ago
M
Newbie
Myrddin55Newbie
asked in Ask a question.

SIM Only Upgrade/Renewal

HiI have just renewed my account which is due to end in 2 weeks. The order has been processed and I note that the new plan will become active in 24 hours. I want it to renew on the same day as the old plans expires, if it renews tomorrow I will lose ½ a month which I have paid for. How can I change the renewal date?

2
Kash
iD Mobile Employee
25 days ago
J
Newbie
JosephKNewbie
asked in Pay As You Go.

How can I escalate this further?

On Friday, I tried to top up my phone £20 using the iD mobile app. However every time I went to make the payment it said "sorry there was an error please try again" so I did as I needed the credit to use my phone. However every time the app said there was an error it had actually processed. Now instead of having £20 credit they took £120 out of my bank. Leaving me with nothing. I immediately got onto the live chat and they said they have logged the error and request for refund and told me to return in 48 hours. So 48 hours, I returned (Sunday) but they had no update and said there would be an update within 12 Hours so 12 hours later I returned (Monday morning) but there was no update again! And this time they said please wait 24 hours for a guaranteed update so yet again I waited 24 hours (Tuesday morning) but when I went to live chat they said no update again! And now I have to wait another 48 hours!! Which will take it to nearly a week. They just don't seem to care whatsoever about t

2
Kash
iD Mobile Employee
25 days ago
J
Newbie
JosephKNewbie
asked in Pay As You Go.

How to claim refund

I've tried to top up my phone via the iD mobile app (which is garbage btw) and it's charged me 6 times! Where do I stand with a refund? They are saying it can take 5 working days for the money to come back but I need it asap due to buying food for family! 

3
Kash
iD Mobile Employee
25 days ago
M
Newbie
MattB76Newbie
asked in Ask a question.

Big bill after upgrading

I upgraded from sim only to pay monthly last week, my new plan is £35.99 pm I was previously paying £10 pm. My bill is showing as £61.33 but the emails I’ve had from iD states my bill is £10 on the 25/4/24, either way I think £61.33 is a ridiculous figure and have no clue how that figure has been arrived at as nothing on my account or any emails sent from iD show this amountAny info or help would be appreciated 

2
Kash
iD Mobile Employee
25 days ago
Jo McGrath
Civilian
Jo McGrathCivilian
asked in Your Phone & SIM.

no transaction ID

I have not received a welcome email and would like to transfer my old number to my new contract. As I have not been sent a transaction number how do I go about this? I did not submit for number change when I purchased my phone.

4
Kash
iD Mobile Employee
25 days ago
S
Newbie
smallinder-ballNewbie
posted in Ask a question.

when is my switch date

When is my switch date ? 

3
Kash
iD Mobile Employee
25 days ago
J
Newbie
JD1989Newbie
posted in Your Phone & SIM.

porting

I have recieved a SMS on my new ID sim to day porting of old number is complete reset phone which I have done. However my old device with old sim still active (EE) and all my messages are coming through on old sim and when I test my new ID dim it’s showing the new number (not my old number I ported across).the ID app has changed with my old number now on my ID account. Any suggestions what is happening?

3
Kash
iD Mobile Employee
25 days ago
T
Newbie
Topman1031Newbie
asked in Your Phone & SIM.

app not working website not working

Seriously id  what is going on. Can't log in  can't even register to the app. Your quick enough to take payment. 

38
Kash
iD Mobile Employee
25 days ago
N
Newbie
Németh RichárdNewbie
asked in Your Phone & SIM.

paid bill unable to use

Why I'm not able to use my data and my phone if I paid my bill?

2
Kash
iD Mobile Employee
25 days ago
Katie Louise Moscatelli
Newbie
Katie Louise MoscatelliNewbie
asked in Your Phone & SIM.

I am making calls but people struggle to hear me as it is so intermittent

I am getting so fed up, I have a Samsung S23 Plus. No one can hear me if make the call yet I can hear them clearly. I have got a new phone recently but the same issue is happening?! 

6
Kash
iD Mobile Employee
25 days ago
M
Newbie
mikey17Newbie
posted in Pay As You Go.

lost phone

my daughter has lost her phone,this new app needs a confirmation code sent to her phone fo it to register!how can i register whithout her phone,she is due an upgrade so need this to do that 

3
Kash
iD Mobile Employee
25 days ago
S
Newbie
StagNewbie
asked in Your Phone & SIM.

id phone app

I live in the UK that when I go to download the ID mobile app it says not available in your country anybody help me please.

2
Kash
iD Mobile Employee
25 days ago
Sally Bates
Civilian
Sally BatesCivilian
asked in Ask a question.

using data abroad

How do I use my data in Turkey ..?

2
Kash
iD Mobile Employee
25 days ago
Mandumoomoo
Newbie
Mandumoomoo
asked in Your Phone & SIM.

cancel monthly contract with no number or details

How do I cancel a monthly contract which I thought I had cancelled when I can’t remember details 

1
Kash
iD Mobile Employee
25 days ago
P
Newbie
PictoqwertyNewbie
asked in Your Phone & SIM.

sim activation

Please activate my sim

3
Kash
iD Mobile Employee
25 days ago
M
Newbie
morganxNewbie

new app updateNew

I’m aware that people are having issues since the app has been updated, but i’m trying to purchase a new bundle on my pay as you go sim, it starts to load and then a oops something went wrong message pops up. i’m not out of data, calls and texts and unsure how to fix the problem as i have tried to make payment multiple times and keep receiving the same message.

1
Kash
iD Mobile Employee
26 days ago
David Brooks
Civilian
David BrooksCivilian
asked in Ask a question.

number

  

1
Kash
iD Mobile Employee
27 days ago
Terms & Conditions
Why iD Mobile?