Recently active topics.

I’ve turned off voicemail in my plan but it still goes to voicemail if I don’t pick up in time. I don’t want people leaving messages on voicemail.

I purchased a SIM card for my son a week ago, which was fine. Pleased with the service I ordered a phone and SIM for my wife yesterday, but got an email from ID Mobile this morning saying my order was cancelled because I need to have 90 days payment history before ordering again. This has really annoyed me. I did not see anywhere when I ordered the first SIM that this would be the case. If I am being credit checked each time I don’t understand why a 90 day wait is required. Can anyone explain? Thanks.

Isn't it time id mobile came up with a reason why calls drop after 2 minutes and 5 seconds. I'm not the only person who has this problem but they blame the SIM card the phone the area never a fault in there network

Why do ID Mobile increase your bill without prior notice? Was £36.99 a month now £39.54 a month without any notice of an increase??

I recently transferred my old number to an ID mobile e-sim. However, I am having trouble sending messages and activating or using IMessage and FaceTime. When trying to text, my messages do not send and bounce back. When trying to connect iMessage, it states activation unsuccessful. I have tried network resets, checking numbers etc as advised online but nothing is working! Is it something to do with the sim not 100% transferring over properly? I checked my ID account and my number registered is the correct one.

Upgraded from 60gb to 120gb and it’s showing as 1.5gb I had a search and this seems to be a known issue from several months ago (though CS chat told me it had never happened before) Some people seemed to have the exact same issue, 120gb showing as 1.5gb others had unlimited data showing as 5gb. For some it seemed to be a graphical glitch others seemed to actually be limited to 1.5gb I called 7777 and it does say I have 120gb/120gb so is it just a UI error? From the contract documents From my account online

Tried to setup DD but iD inform me that bank doesn't recognise details. iD have said this 2 months running. The details are correct, I've rechecked. Issue is with iD, not me or bank. Tried to make one-off card payment but app and website just hang after Submit of card details. What is wrong, how do I pay?

Trying to add data roaming for Turkey last couple of days but error message states can’t add and try later. I fly today 🙈 anyone else had this? I’ve tried the network reset and check my phone and plan is set for data roaming. ID can’t help as they say they’ve issues 🙄🙈 Thanks

can’t remember switch date…. Had issue with phone when trying to sort switch. Over a week now & number still not changed & don’t think I’ve done it right

So, I decided to switch from EE to ID Mobile. The website said it’s easy and i can keep my number. I did all the necessary forms etc and gave my PAC, Sunday (20/4) and chose this Monday as switch day (28/4). My paperwork arrived in an email and all seemed good. The new SIM arrived, and I awaited the 28th. My phone stopped working so I removed the EE SIM and put the new SIM in. After a lot of faffing about I realised my number had not remained the same (ported). The website does say it may take a while. However, my eagle-eye spotted that on the paperwork it quoted the SIM number I would receive, but this did not match the one that arrived. So today, I tried to organise my account login but obviously the system only recognised the SIM that I didn’t have so the ‘code text message’ went to that SIM and I can’t login anywhere (phone/web). I believe the incorrect SIM has caused the whole process to collapse. With the current ‘ChatBox’ issues I was surprised when I managed to get a ‘human’ to reply, but after 2hrs (yes really) I am still without my old number… which is playing absolute hell with 2-Factor Authentication across business, personal and finance accounts. 😔 Strangely during the chat, I got an email saying my switch had occurred… yippee I thought… but dismay as nothing had changed and i am still waiting. In this ‘day & age’ you would think that this could be sorted in just 5-10mins and with a few taps of a keyboard by the support staff. Someone please give me hope and tell me that this will resolve itself within another 24hrs.

Hi When is the iPhone 14 back in stock? Jason

You’ve probably been there: You’re happily scrolling through Instagram, catching up on TikToks, maybe even watching a YouTube video or two. All of a sudden, you get that dreaded ‘data’s nearly gone’ notification. Cue the panic. The thing is, we’re using our phones for more and more these days—and that’s eating into our data faster than ever before. If you’re constantly running out of data or getting throttled, upgrading to a bigger plan could be the game-changer you didn’t know you needed. Why bigger data plans make a difference. These days, most of us are using our phones for way more than just making calls or sending texts. We’re on social media all the time, streaming our favourite music or shows, and even using our phones as hotspots for Wi-Fi. All of that uses up more data than you might think. Take social media, for example. Whether it’s checking out your friends’ Insta stories, scrolling through TikTok, or watching YouTube videos, it all adds up. It might feel like a couple of minutes here and there, but in the grand scheme of things, it’s eating through your data allowance before you even realise. And that’s before you even consider uploading your own posts or watching any live streams. Then there’s streaming. Whether you’re tuning in to Spotify for a morning playlist, catching up on your Netflix shows, or watching live sports, streaming content can burn through your data quickly. A quick 30-minute episode on Netflix? It could use up as much data as a couple of hours of social scrolling. Add a few videos here and there, and you’ll find your data allowance dwindling before you even get to the end of the month. And let’s not forget about tethering. Using your phone as a hotspot to connect your laptop, tablet, or another device is super handy when you’re out and about, but it can use a lot of data, especially if you’re doing anything data-heavy like Zoom calls or streaming on your laptop. You don’t want to be stuck tethering only to have your data run out halfway through a video call or an important project. The benefits of a bigger data plan. Upgrading to a larger data plan doesn’t just mean fewer worries about running out of data—it gives you more freedom to enjoy your phone however you like, without constantly watching the data meter. With a bigger plan, you can stream, post, scroll, and share with ease. No more worrying about missing out on that must-watch show or getting booted off your Wi-Fi hotspot when you need it most. Plus, with more data in your plan, you’ll find that your phone runs smoother, too. Less “data warning” stress means more room to enjoy everything your phone can do. Upgrade to a bigger data plan on iD Mobile. How much data do you really need? It depends on how you use your phone, of course. If you’re a social media scroller but don’t stream much or use your phone for tethering, you might get by with 5GB or 10GB of data. But if you’re always on TikTok, watching videos, or need to connect your laptop for work, you might want to consider a plan with 20GB, 50GB, or even unlimited data. Think about how often you stream videos or use your phone for work or entertainment, and make sure your data plan matches that. It’s always better to have a little extra room, so you don’t have to worry about hitting your limit halfway through the month. In a nutshell. Upgrading your mobile data plan isn’t just about having more—it’s about enjoying more of what your phone has to offer. Bigger data means more space to stream, scroll, and share without the stress of constantly running low. So if you’re finding yourself always in a panic about data running out, it might be time to level up. With the right plan, you can enjoy the freedom to use your phone however you like—whether that’s streaming music, watching shows, or tethering for work or play. Want to see how we can help? Take a look at our range of flexible data plans to find the one that’s right for you.

I have reached the end of my pay monthly contract. There is no way for me to move on to sim only on the website or app - the only option I am given is to upgrade. I dont understand how ID can keep charging me the pay monthly rate when my phone is now paid up

I am using my ID Sim card in a wifi router. At first it worked fine but will not transfer data anymore. If I put the card into my phone it indicates only 3G. The post code checker confirms I should have a good signal. The Sim card normally in my phone works fine and works in the router.I have not used all of the data. Impossible to contact ID of course. Im about to call the bank and cancel and then require a pay back. Pretty poor service ! Any thoughts ?? Thanks

Hi, I recently changed my contract to a sim only with curry’s voucher offer (via the ID mobile website). I haven’t had email confirmation of the contract change (although the plan is showing correctly on my account ) and therefore no further info about the voucher. Can anyone advise? Thanks

Just trying to leave ID mobile and keep being fobbed off with a technical error on their database. Starting to feel like they’re lying to keep me here as a customer.

I’ve just bought an additional sim card plan for my son and I’ve attempted to switch his number numerous times but I keep receiving an error message indicating some of the details entered are in incorrect. I have entered the details correctly so the issue must lie at iD mobile’s end.

It wasn’t that long ago that most of us got by on 16GB or 32GB of storage on our phones. Back then, that felt like loads, just enough for a few apps, some music, and a handful of photos. But fast-forward to today, and 64GB is the bare minimum, with most people opting for 128GB or even 256GB. Some phones now offer a whopping 512GB or 1TB of space in your pocket. But why the big jump? And do you really need all that storage? Short answer: probably more than you think. Why storage matters more than ever. These days, our phones do everything. We take loads of high-res photos and 4K videos, download whole seasons of our favourite shows, install games and apps that take up gigabytes, and keep years’ worth of WhatsApp messages, memes and voice notes. It all adds up—and fast. Run out of storage, and your phone can start slowing down. You might find yourself constantly deleting photos just to take new ones, or missing out on app updates because there’s no space. Worst of all? That dreaded “storage full” pop-up just when you’re trying to capture a special moment. The benefits of bigger storage. Upgrading your storage means less stress and more freedom. Here’s what it really gets you: More space for memories – Store thousands of photos and videos without having to worry about what to delete next. Smoother performance – Phones with more free space tend to run faster and handle multitasking better. Room for the good stuff – Whether it’s mobile games, offline playlists, or downloaded Netflix episodes, you’ll have space for all the fun stuff without compromising. Future-proofing – As apps and files get bigger, having more storage keeps your phone going strong for longer. No need to rely on the cloud – Larger capacity means you don’t always have to offload to the cloud or pay for extra storage subscriptions. Upgrade to a phone with bigger storage on iD Mobile. How much storage do you really need? It depends on how you use your phone. If you mostly stream music and back up photos to the cloud, 128GB might be plenty. But if you love taking loads of videos, playing mobile games, or keeping files on hand, 256GB or more is a smart shout. And if you’re the type who keeps everything—messages, screenshots, podcasts, and all those random downloads—it might be time to think bigger. With 512GB or even 1TB, you’ll have enough room to keep your digital life in one place. View our range of 256GB, 512GB and 1TB Storage phone on iD Mobile. In a nutshell. Storage might not be the flashiest feature on your phone, but it’s one of the most important. Upgrading to a bigger capacity doesn’t just give you more room—it gives you peace of mind, better performance, and a phone that keeps up with everything you throw at it. So, next time you’re picking out a new phone, don’t just go for the lowest option. Think about how much you use your phone day to day—and give yourself some space to enjoy it all.

Hi I bought a at and t sim in usa added into phone went through registering it now my ID mobile sim not working

The dawn of digital technology transformed our day-to-day lives in countless ways—none more personal than how we capture and share memories. Mobile phone cameras have advanced at lightning speed, often outdoing traditional digital cameras. If you’re thinking of upgrading, here’s a closer look at what to consider in a phone camera—and which models currently lead the pack. What to look for in a phone camera. Today’s smartphones are built for photography. But picking the right one means knowing what really matters. The big three? Megapixels, lenses, and aperture. Megapixels: More than just a number. Megapixels are all about resolution. More pixels mean more detail—handy for cropping or printing. But don’t be fooled: the highest number doesn’t always win. A 12MP camera with a great sensor and smart image processing can beat a 200MP one that’s badly optimised. Aim for a phone that balances megapixel count with powerful software under the hood. Lenses: Covering all angles. The more lenses your phone has, the more photography styles it can handle. Wide-angle, ultra-wide, telephoto, macro—they each bring something different to the table. And it’s not just the number of lenses, but their quality, too. Glass lenses, image stabilisation, and optical zoom all make a big difference. Aperture: Let there be light. Aperture affects how much light your camera takes in. Wider apertures (smaller f-numbers like f/1.5) are great for low light and portraits with that soft, blurry background. Some phones even let you adjust aperture manually, giving you more creative control over how your shots look. AI Features: Your Built-In Photo Assistant It’s not just about the camera specs—AI now does a lot of the heavy lifting. From recognising scenes and adjusting settings to removing photo-bombers and improving low-light shots, smart features help you get great results with minimal effort. When picking a phone, look out for clever tools like object erasers, enhanced zoom, and AI video editing—they can make a big difference to your photos and videos. A look at the best camera phones in 2025. Now, let’s break down three of the top contenders this year—not just for their powerful camera hardware, but also the AI smarts that take your photos and videos to the next level. iPhone 16 Pro: Premium Performance and Apple’s New AI Tricks. Apple’s iPhone 16 Pro brings that signature balance of sleek design and powerhouse performance. On the hardware front, you’ve got a 48MP main camera, backed up by a 48MP ultra-wide and 12MP 5x telephoto lens. This combo is brilliant for just about any scenario—portraits, group shots, night scenes, you name it. But what really sets the iPhone 16 Pro apart this year is its dive into AI-driven photography. For the first time, iPhones come with a Magic Eraser-style tool, letting you remove unwanted objects from your photos with a tap. No more photo-bombers or bins ruining your holiday snaps. You’ll also notice upgrades to Deep Fusion and Smart HDR 5, which use machine learning to enhance colours, texture, and detail in every frame. Add to that a refined Night Mode across all cameras, and you’re looking at studio-quality results, day or night—no filter needed. Upgrade to the iPhone 16 Pro on iD Mobile. Samsung Galaxy S25 Ultra: All the Gear, All the Options. Samsung isn’t messing about with the Galaxy S25 Ultra. It’s packing a serious camera setup: a massive 200MP main sensor, alongside ultra-wide, telephoto, and periscope lenses. You’ve got zoom for days—literally up to 100x—and loads of flexibility whether you’re snapping landscapes or close-ups. But it’s not just about raw specs. Samsung’s thrown in some clever AI, too. Scene Optimiser uses AI to recognise what you’re shooting—food, pets, people, sunsets—and adjusts the settings for the best result without you lifting a finger. Then there’s Nightography, which layers multiple shots together and uses AI to pull out colour and clarity in dark scenes. Single Take is still one of Samsung’s most fun features. Press the shutter once, and the phone uses AI to capture multiple photos and videos at once—then suggests the best ones. It’s perfect for parties or quick moments where you don’t want to miss the magic. Upgrade to the Samsung Galaxy S25 Ultra on iD Mobile. Google Pixel 9 Pro XL: Smart, Simple, and Seriously Impressive. Google’s Pixel phones have always been known for top-tier photography—and the Pixel 9 Pro XL is the smartest yet. On paper, it’s got a 50MP main camera, 48MP ultra-wide with macro focus, and a 48MP 5x telephoto lens. But it’s the software where Google really shines. This phone is packed with AI wizardry. Magic Editor lets you move people or objects, tweak lighting, or even change the sky—directly in your photos. Zoom Enhance sharpens detail when you’re zoomed in, and Add Me cleverly inserts the person taking the photo into group shots (so no one’s left out!). Video gets an upgrade too. Video Boost sends your footage to the cloud for advanced AI processing—lighting, colour, stabilisation, and even 4K upscaling to 8K are all sorted for you. You can even extract sharp stills from your video—handy for those blink-and-you-miss-it moments. Upgrade to the Google Pixel 9 Pro XL on iD Mobile. So, which one’s for you? There’s no one-size-fits-all when it comes to phone cameras these days. Whether you’re all about creative control, effortless point-and-shoot, or AI-enhanced editing, there’s something here for everyone. Love a polished, pro feel? Go iPhone 16 Pro. Want maximum zoom and hardware power? Samsung S25 Ultra delivers. Prefer smart tools and hassle-free editing? The Pixel 9 Pro XL is your best bet. At the end of the day, your phone is more than just a camera. It’s your everyday companion, your creative tool, and your window to the world. So pick the one that suits your style—and start snapping.

Hi My pay monthly plan is usually £44.88 a month and is usually billed 14th of the month to 13th of the next month. I’ve just received my bill for Apr 25 which has been billed at £64.07 and the invoice dates are: 14th Apr 25 to 26th May 25 I dont understand why the invoice is to the 26th of May and not the 13th May? Also when viewing my bills via my account it shows: Your next bill so far: 27/04/2025 - 26/05/2025 £44.88 Your payment will be taken via Direct Debit on or around the 10/06/2025.

Moved to id mobile a few days ago, using a PAC from my old phone company. Most things moved across fine (emails, WhatsApp, etc) but for some reason my texts are being sent from the “holding” number that is mobile clearly gave me. I tried following the instructions from elsewhere in the Help hub but got a snag: I have to click on settings, then tap “phone”. There IS no “phone”. So the rest of it is useless...

Please could someone send me the email to cancel a contract as the one given in the contract is not recognised thank you

Recently i got offered an upgrade on my plan to pay £10/month for 120GB as opposed to £12/month for 100GB. I got an email confirmation for this but when i go onto my app it says my plan is £10/month for 1.5GB. I’m worried i wont have enough data next month as i go through a lot doing university work outside of home. Not sure who to call as it seems ID mobile do not have a number and the automated chat bot service is not working, any advice?

Hey - hoping someone here can help as so far the dedicated CS have not been able to! I’ve been with ID mobile on a £10, 70GB contract for years but saw an upgrade offer on my account earlier offering 120GB data and a voucher for the same price - seemed like a win-win to me! I accepted this offer but never received any email confirmation. I queried this with CS who confirmed it was indeed being processed. I’ve just accessed my account again, a few hours after putting in the upgrade, and my data allowance has reduced to 1.5GB a month - far short of what I agreed to. Anyone know if this is a technical glitch? CS said I’d have to contact them again tomorrow and the sales team just pointed me back in the direction of CS …