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Moonraker1
Newbie
Moonraker1Newbie
asked in Ask a question.

Number Porting

I joined iD mobile yesterday and my existing o2 number is due to port to iD today. Any idea as to when this will happen so I don’t have to carry two phones with me?Secondly I cannot set up my iD mobile app as unavailable which seems to have been going on for 8 days now. When will the app be available? As a new customer I am not very impressed at the moment!

1
Tom
iD Mobile Employee
23 days ago
T
Newbie
TwinkleNewbie
asked in Ask a question.

Some landline calls being disconnected

I have been with ID mobile since February and all of a sudden I find I can’t call my gp surgery or my dentist. I haven’t experienced this before I am on unlimited plan and the area codes are included.this is so inconvenient and I tried to get to the bottom of this issue via chat but to be honest it was a waste of time as they were none the wiser as to what the issue is.Any help, advice greatly appreciated please.

4
Tom
iD Mobile Employee
23 days ago
J
Newbie
johnny daviesNewbie

id mobile have broke all the rules alreadyNew

when we sign a new contract, both parties have a duty, id mobile have simply let me down on a brand new contract, nothing works, absolutely nothing, so what am i paying a contract for, even the number they supplied with the phone doesn’t work, nevermind the actual port of my original phone number.how can a company still be allowed to sell contracts knowing full well they are not up to the standards needed for meeting their end of the deal.yes sir you can have a mobile phone contract, but don’t expect to make a call on it, or send a message, or really do anything that doesn’t require wifi. 

1
Tom
iD Mobile Employee
23 days ago
Bill Barker
Newbie
Bill BarkerNewbie
asked in Ask a question.

Updated ID App

I have uploaded the NEW ID Mobile App and gone through everything but then right at the end it asks for my mobile number, surname and date of birth which I have completed several times and it keeps coming back saying oops something went wrong can you try again??Can someone please help and assist me as I now cannot log into my app to check the data left, current bill and details etc?Let me know ASAP please.Kind regardsBilly Maserobillymasero@gmail.com[REDACTED]  

5
Tom
iD Mobile Employee
23 days ago
E
Newbie
EdbeckhamNewbie
asked in Device & Phone Support

switching from another provider. which sim card?

Hi,I am switching from EE and have today received my new iPhone with new sim.Am I using the new sim or continuing with the old one?I did all the PAC details when ordering the contract so I could keep my old number. When putting the new sim in today it’s a different number. I then tried the PAC stuff again, as per this site but it said there was a problem. 

1
Tom
iD Mobile Employee
23 days ago
E
Newbie
EfcgarvNewbie
asked in Announcements.

The app isn't working.

Just to let you know the app had today stopped working for me. Won't connect now. Its been installed twice. It's an internal problem with id everything is correct my end. Network is fine WiFi is working at home too. Sort it out please or at least notify those who need to know Happy new year

8
Tom
iD Mobile Employee
23 days ago
A
Newbie
AC123Newbie
asked in Pay As You Go

I cannot find any way to change my PAYG plan to Monthly plan

I follow the instruction :“To change your plan, log in to the iD Mobile App or My Account online, go to the 'My Account' page, 'Manage my plan' and select 'Change my plan'. You can then choose a new plan from the ones listed, and click 'confirm'.  Your plan, including your new monthly line rental and allowances will change within 30 minutes of your request.”But I cannot find the “Manage my plan” option, see anyone can help?

3
Tom
iD Mobile Employee
23 days ago
I
Newbie
Imrankhan786Newbie
asked in Device & Phone Support

iD app

Why does my ID mobile app keep asking me for entering login details inspite of me giving access through my biometrics with first time log in? Each time I use app I have to enter it, makes me mad.

7
Matthew Thompson
iD Mobile Employee
24 days ago
J
Rookie
john1971Rookie
asked in Ask a question.

customer service pin number in new app/log in

So I finally downloaded the new app (not sure it's an improvement apart from the ability to have more than one plan).When I contacted live chat re my upgrade they asked for my pin number - I can't find it on the new app so I asked.Am I being stupid or has the my account section been removed from the new app? I knew where it was on the old one but there isn't a my account section anymore is there? Also means I couldn't cancel the upgrade even if I wanted to as there are no details there.Or am I just being really dense?Help.Thanks 

2
Matthew Thompson
iD Mobile Employee
24 days ago
G
Rookie
gauge_bosonRookie
posted in Ask a question.

A better way to use WiFi calling!

Hi all!I just joined iD Mobile with a brand new Samsung A34 5G 256GB/8GB phone on their unlimited everything package; it was an amazing deal, and so far, I am very impressed with both the mobile and iD support.I have started this conversation because, having trawled the Internet, the most relevant question/answer I found was on this very forum about a year ago; however, the 'solution' was a workaround as opposed to a proper fix, and, as an engineer, I like to find the best possible solution to a problem.WiFi calling, together with a solid WiFi signal linking you to a high bandwidth Internet connection, should be the most brilliant solution to a poor cellular signal at home or work, but unless you can keep it locked on when needed, chocolate teapots and fireguards come to mind 😉.For those not familiar, by default, when you activate WiFi calling, it is in 'prefer cellular' as opposed to 'prefer WiFi' mode. What does that mean? Well, prefer cellular means that if there is even the tinies

20
A
Civilian
24 days ago
B
Civilian
Ben9410Civilian
asked in Ask a question.

Stolen Phone; can't re-register account to order a new sim

HiMy phone was stolen last night. I have suspended the sim through the IVR, but because of the need to re-register (which we were not notified of) for the new app, I am unable to access my account (since it requires confirmation via text to the phone number). I cannot order a replacement sim without accessing my account. Complete mess. If someone could contact me directly it would be appreciated. Thank you,Ben

6
Matthew Thompson
iD Mobile Employee
24 days ago
Catherine Gilsenan
Newbie
Catherine GilsenanNewbie

Why can't I login to the App? This has been going on for a week. It's ridiculous.New

I have tried numerous times this past week to login to the App without success.  Getting ridiculous. You need to solve this now.

5
Matthew Thompson
iD Mobile Employee
24 days ago
L
Newbie
LauraBinnionNewbie
asked in Getting started with iD.

issue with sim

Does the sim only work.in phones. I want to put it in a Wi-Fi device 

2
Tom
iD Mobile Employee
24 days ago
Matty Severns
Civilian
Matty SevernsCivilian
asked in Bills & Charges

1st bill

My 1st bill was due 29th but we've just had Easter know were on the 2nd when will my 1st payment be taken

2
Tom
iD Mobile Employee
24 days ago
Geek
Newbie
GeekNewbie
asked in Coverage & Network

wifi calling issue

I have been with ID Mobile for some years. I use wifi calling a lot as I have poor signal at home. Lately I have had an issue that I can no longer chose WiFi preferred option and phone always tries to use mobile network. I complained to Samsung as I thought this was a phone issue but they are now telling me that my provider is not allowing this option. Can someone confirm this as if true I need to change provider

3
Toby Field
Sidekick
24 days ago
Niall Cooper
Newbie
Niall CooperNewbie
asked in Your iD Mobile Account & App

incorrect app details

Anyone else had incorrect / unexpected app interactions ? For example I'm on a 40GB plan but the app has updated as 20GB (shows I have 38.4 of 20GBs left !) Also bills render with gobbledygook text - and even when they're downloaded / viewed ?

3
Tom
iD Mobile Employee
24 days ago
Matty Severns
Civilian
Matty SevernsCivilian
asked in Bills & Charges

my 1st bill

My 1st bill should have gone out 29th but we've had Easter know on the 2nd when will it go out 

2
Tom
iD Mobile Employee
24 days ago
R
Rookie
Roderick BrodieRookie
asked in Ask a question.

Where is My Profile?

After 24 months with new phone have just changed plan to Monthly SIM. Irder confirmed.  For direct debit continuation I have been asked to go to "My Profile" to alter plan to iD Mobile Pay Monthly SIM. BUT I cannot find My Profile, only log-in details..?

9
Matthew Thompson
iD Mobile Employee
24 days ago
Jack Shorthouse
Newbie
Jack ShorthouseNewbie
asked in Ask a question.

I want to send PAC a month after contract starts

I want to start a contract with ID but my current contract does not end until 29/04/24. If i get the PAC code now from my current network it will cost be an early cancellation fee. But I want to know if I start my new contract will I be able to transfer my number at a later date to avoid the fee.  

2
Tom
iD Mobile Employee
24 days ago
Greeno
Newbie
GreenoNewbie

New App Still BrokenNew

New app keep going back to the ‘Get Started Page’ after coming out of the App, this happens every time after not being used for half an hour or so

3
Matthew Thompson
iD Mobile Employee
24 days ago
Jonty Soper
Novice
Jonty SoperNovice
posted in Ask a question.

April 2024 - Mobile app and My Account outage

Good evening.The last few days have seen an inability for iD customers to use their online accounts.  This has affected usage via the web but also the “new” app.Whilst everyone has been impacted, this unplanned outage seems to have hit new customers hardest.  But the fallout has also been hurting existing customers and in various ways.I consider myself lucky.  Just before the outage kicked-in, I was able to action an upgrade, not that I can log-in to check specifics or see details.  Thankfully iD’s emails have been flowing at least.This Community forum has seen iD staff or associates doing a great - albeit difficult - job as always.  But where are formal comms?  Relying on Webchat support is “okay” but seemingly doesn’t always work.Anyone else feel this is a Change Management nightmare?  Bad comms?  No urgency?  The sense of being cut off?  And WHO is really listening?I generally enjoy being an iD customer but what I’ve seen and heard in recent days is painful.  I recall that years ago

11
Matthew Thompson
iD Mobile Employee
24 days ago
I
Civilian
idaccountCivilian

It's been 10 days guysNew

According to this forum it’s been at least 10 days since My Account and the app have been unavailable. I’m trying to pay my monthly bill guys. I can’t even call because my service has been stopped until my bill is paid.Surely an unavailability like this should last 3 days maximum? How much longer are we going to have to wait just to access our online information again? Another week? The end of the month? 40 days? 

3
Matthew Thompson
iD Mobile Employee
24 days ago
J
Rookie
jainvikas8Rookie
asked in Ask a question.

Sim only to Contract phone

Hi,      I'm looking upgrade my SIM only plan to contract phone and getting a better deal from other website.   If I get a new contract, is transfer of number possible internally? Thanks,Vikas

2
Tom
iD Mobile Employee
24 days ago
David Frank
Newbie
David FrankNewbie
asked in Getting started with iD.

new app

Have tried registering on new app, fails, with opps something went wrong after entering mob no, surname  and dob, keeps sending reg code but as it fails, does not progress to enter itnot a good start for new app!!!!!!!!!!

2
Tom
iD Mobile Employee
24 days ago
D
Rookie
doc1964Rookie

updated app and now cannot access itResolved

Just updated the idmobile app and now cannot access account. The app asked me to enter phone number, surname and date of birth. I do this and it tells me details don't match my account. If I select the option "I don't have an idmobile phone number it takes me to web version and I can log in here using my email address and password. It also shows that the details I am entering into the app are the same as those on my account.Not a great first impression of new app.

7
Tom
iD Mobile Employee
24 days ago
Terms & Conditions
Why iD Mobile?