Unanswered questions

good evening I’m contacting you as part of my upgrade. Sim only deal. I should’ve got a £50 Currys gift card. DPD tried to deliver it nearly 5 weeks ago now and because we didn’t have a pin the rude man did not leave it. Can someone look into this please and get back to me?

Since Wednesday I have been unable to make and receive normal phone calls. It only works once after I turn my phone off and on again, after this, I can no longer be contacted. This problem has been ongoing for quite a while now. I’m aware of the Three outage but many replies state that it has been resolved however I am STILL having problems. Before I receive the copy and paste messages, yes I have voLTE turned on. When will this issue be FULLY resolved for all.

Hi All, I travel around the country for work. Noticed in the last few weeks that if I go to the west midlands or the north east my Samsung S21 completely loses signal and displays emergency calls only. Tried the suggested troubleshooting tips and reset network settings which didn't resolve. If I switch on airplane mode and switch it off again it connects with good signal and 5g for a minute or so and then drops off again. It stays like this until I've travelled out of the area and either restarted the phone or used the airplane mode toggled off and on. Does anyone have any experience of this? It was working fine before. Many thanks.

I was out walking the Norfolk coast when message arrived saying I might be on a ship. Then I got two messages saying I’d used up 100% of my credit limit. I didn’t see these because I was chatting with my friends and walking. Checking my account I’ve been charged £25 which is my personal limit! But data roaming was turned off! There was a big ship right on the horizon. I don’t understand how this can have happened. I checked and found I’d been auto connected to Tampnet. I’ve now swapped to manual network. Can you please refund this amount.

Cannot receive calls or texts after moving from lebara, making calls and texts works, i have tried all the supports but nothing works, this is so urgent, ca not believe this is happening, to good to be true.… Please help, like i said ive tried everything stated in the help sections..

Hi, I’m having the same issues when trying to redeem the Apple Music offer. Does anyone know how to solve it please?

Hi, I want to download my recent bill to submit for proof of address, currently the service is not working from mobile app or online. Can you please email me the recent bill? Thanks

I’ve contacted you twice now about a fraud .. I got a text saying I had asked for a PAC code but it’s not me and now my phone has been disconnected what the hell is going on

Without any notification my mobile randomly stops being able to make and receive calls (and text messages), and there is no indication that there is any issue. WhatsApp is fine and other wifi/data apps are ok it just seems that making and receiving calls can stop working. This is even with Wifi calling switched on. When I find out about the problem (i.e. someone contacts me via another method saying they tried to call me) I have to switch on airplane mode and then switch it back off, which seems to reconnect standard calls and messaging. There is no way to know that this is a problem so I could be missing calls etc and not know.

I have a Motorola edge 60, when people voice call me it keeps cutting off, any suggestions? Thanks

I’ve put a working SIM card into a new Nokia 106 4G but it’s emergency number only - is this phone compatable with ID Mobile?

I cannot make or receive calls, I cannot send texts and I cannot use my mobile data. Please fix this issue as a matter of urgency, this is the second time in 6 months I have experienced this issue with ID mobile and I rely on my phone to ensure my ailing parents are not needing support. I have used a troubleshooting ID mobile network website, I Checked the network status in my area & there are no reported problems I have disconnected from the network, chosen another network provider and then re-chosen ID mobile. I have taken my SIM card in and out. Please fix this issue ASAP. Thank you.

How the title suggests I topped up my account today £15 for 20 gig of data and unlimited texting minutes and it’s not working. I can’t see it on my ID account but the money has come out of my bank. I’ve checked my bank statement and I can see the money come out of my bank, but it’s still not showing on my ID account please sort it

I went onto the iD mobile website and purchased an iD mobile Pay Monthly SIM (Upgrade) from my current plan. However, when I placed my order I never received a confirmation email of my purchase or any updates of my plan change. This led me to head into the iD mobile app on my phone and went into Change My Plan which is where I was able to instantaneously upgrade to my new plan £12 a month (100GB, Unlimited Text/Calls). I am worried that I will be charged twice on my Direct Debit date when the time comes. What should I do?

Hi I recently new to ID , is it normal I’m getting several messages stating a direct debit has been reinstated? thanks

We have now had very poor service from the date 3 merged with Vodafone the service won't let us make calls, it drops calls and internet does not work. If this continues I will be changing my provider.

When I text my email address is coming up on peoples phones not name or number. also in mobile service in settings, I have Charleen’s iPhone account and primary, if I’m on one of them (can’t remember which) I can’t make calls!! Please help me!!!!

I have an issue as I cannot make/receive calls (I have a nothing phone 1) I am unsure what to do to fix this, It works if I use WhatsApp but not with the base calling service, I checked what would happen with a voice mail which I get a notification if someone calls and leaves a voice mail but that is the extent of it. This is not a major issue as of this moment as I can contact those I need via other routes however I would like to have this fixed sooner than later if possible, this has been going on for 3 days, I have waited incase it was just a general issue on your end. Thank you

Hi, I have just upgraded my plan to the 100GB, Unlimited Texts/Calls (£12 a month) but on the website and mobile phone iD app, the plan has not changed to my new one. Is there a problem? Do I just have to wait for it to update? Will it update after my current monthly plan has ended?.

I've received my new phone, it should have had a esim qr code but that didn't arrive, I was advised to go into Currys and pick up a physical SIM. I have but now I've no idea how to activate the SIM as I've no number for the SIM

My new phone has been sent back to curry and I have had no communication on when it is goi g to be delivered

I cannot wait for my two years to be up. I’ve had problems with my phone since it arrived. The signal is terrible!!!! And customer service is just a joke. I cannot wait for my contract to be done with. Never again will I use ID crappy mobile

Hi all I've been on ID mobile for a few months now and I've just remembered that when I joined I got an offer with the Samsung phone I chose. It was a free case, fast charger and something else I can't remember what. I filled in the claim form and sent it off and that was that. Now, a few months later I've heard nothing and cannot find where I filled this form out, or where I sent the form to (all online). How do I go about finding out where my little freebie offers have gone? Thanks for reading.... 👍

Why is my account not showing unlimited data when the representative who took my order said this was the case?

Dear iD Mobile Customer Service Team: I am writing to ask whether I can make a claim for compensation in respect of the network outage on Wed 25th June 2025. It caused me a number of issues, and some anxiety, as I was expecting some important calls that day. Thank you.