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Upgrading or Changing Your Plan

How to upgrade and change a plan, and all about plan types

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Nikhil P

started this topic

How to change your plan using the app or My Account

We want your iD plan to fit you perfectly. That’s why we’ve made it easy for you to change plans – WITHOUT extending the length of your cont...

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Contract phone irreparably broken.

Hello! I’m mainly writing this so that somebody from the lovely ID team will get in touch with me.I have broken my phone, (Huawei), from dropping it. Of course this won’t be covered by warrantee. It can in no way be fixed. This is without a doubt. So of course, I need to buy a new phone. I am happy...

Unusable add ons

I had a limited SIM only plan that I purchased an add on for. It didn't show up on my account so I thought it had failed so I tried again, then both were added to my account. I then decided to upgrade to an unlimited plan, so I now have 2 unusable add ons of 10 Gb each. I also have a second limited...

hi how do i know if iv been accepted for a phone contfact

Hi I have recently applied for phone contract and payed the upfront cost of 9.99 iv had an email saying my order is being processed and an order number and said they will let me know once dispatched so does this mean I have been accepted ?

Moving number from ID pay monthly to ID SIM only

I have had an ID pay monthly contract for a few years. I am moving to an ID SIM only contract. I have been sent a new SIM but no instructions on if/when to put it in the phone and what that will do to my mobile phone number (if anything). There are 2 things that are important to me: (1) I must keep...

upgrading

hi all i can upgrade now but i dont want any on the upgrade listdo i wait or just buy the phone i want from carp[hone warehouse on id . would i keep my existing number if i did this?many thanks

Contract change

My contract has came to an end. I've stayed with ID but went to sim only. But my contract still seems to be running. On your email it said I didn't need to cancel it, it would be dealt with by you. Contract ended on yesterday.

If i change my plan to allow more data will the plan still end in October?

New plan old one finishes Oct if I opt for more data plan now will it still end in Oct please

Reducing my plan.....

Hopefully I will be going overseas at the end of May. Normally I would cancel my existing SIM only plan. However for convenience I thought that I might reduce my monthly SIM only plan to the minimum available & keep it until I return 5 months later then upgrade again. Is that possible & if s...

New contract and phone number don’t show on app

I have recently upgraded from £3.99/month to £7.00/month. The new amount is being taken out of my account. But the app is still showing my old contract and allowances.How do I rectify this ?Regards,Gregory Collins.

Reduce data or transfer to another SIM card.

I have two sim cards. For one card I bought additional data, but now I don't use them. May I back reduce the data or throw them on other sim card? Thank you.

upgrade bill is higher

I’ve had an upgrade but I’ve no data & my next bill will be no more than £75 I’ve only had it a few hours. What happened? I’ve not downloaded anything just transferred info from old phone to new. Also it says I already owe over £50 I don’t know why

Plan change not working

I am trying to change plan. Given up.

From phone contract to sim only

Tried to upgrade to sim only contract, was about to pay. Put bank details in and it says card has been declined though it shows up on my bank statement as pending. Any way to sort this?

Text Saying New Sim Card Activated but I don't have a new SIM?

Hi,Yesterday I have received a text from ID saying that my new sim card was being activated.I upgraded my phone in December and have not used a new SIM My current SIM card is not working at all! Can’t get any help through the chat function Do I need a replacement SIM?PLEASE can somebody urgently hel...

do ID offer good upgrade deals?

Hi,I'm due to upgrade in 2 weeks. On the past, with other network providers, the upgrade deals have been pretty poor. They don't seem to be good deals to keep your loyalty. Has anyone upgraded with ID, and are their deals good or disappointing? Thanks

Two Accounts?

I have purchased a new mobile phone as I did not realise I should have “upgraded”.I now have two contracts instead of doing a the plan change/ upgrade on my existing account.(I am not a techy person, and usually go to Car Phone Warehouse to sort these things for me). How can I cancel the old sim onl...

Wrong phone delivered

I upgraded to a Samsung S20 FE, but instead I received an unbranded black device. I have cancelled my plan (via online chat) which was not done. Returned phone as requested two but sent back to me. I have raised a formal complaint, still awaiting a call! Sent letters to head office, no reply.

Upgrade gift

In January I upgraded to a Samsung galaxy a51. I seem to recall the upgrade included a soundbar gift but can find no details of this.

Really frustrated!

Hi!,Sorry but it’s a long one. Was on chat yesterday discussing upgrade on the account and got cut off somehow and couldn’t get chat back. Went online to my account and looked at phones and plans, ordered and phone delivered this morning - fabulous. On setting up phone the phone i’ve put my old s...

if i change from a phone contract to a sim only deal both with id mobile do i need to change sim cards or can i use the same one?

My phone contract with Id mobile finished and I moved to a sim only deal, but they sent me a new SIM card. Can I carry on using the old sim or do I have to move everything over to the new sim?

Rolling monthly to 12 monthly

There is no option for me to change from a rolling monthly to a 12 month contract. How to do this? No-one is answering live chat and im sat for 2 hours now.

new phone with sim

I upgraded to a new phone, and recieved it yesterday with a new sim. Which sim do i put in please, in order to retain my old number?

activation

I tried to activate my new sim today in my new phone. This is an upgrade and I am already with iD. Was I meant to use the new sim sent to me with the phone or take my old sim and put it into my new phone? I used the new sim and activated it and it said to wait up to 24hours. Now neither of my phones...

new upgrade

I’ve just upgraded my sim only plan and I’ve received a new sim. Do I need to use the new sim and activate it? or I can just carry on using my current sim?

buying a sim only deal for daughter

I already have an account with id and have recently purchased a phone for my daughter, I now want to get a sun only contact to go with the phone, but when they do the credit check the order gets canceled. Help!!

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