Your Phone & SIM.

I cant download the QR code and the settings for esim are not available on my device.  I went to the change to physical sim help topic, but it's asking for the sim number, but the QR code and the instructions so not have the sim card number.I cant speak to anyone. I need help to change to a physical sim. Thanks 

Over the last week I’m unable to send or receive text messages, I can make calls fine its just texts.I have an iPhone 14 plus I have removed and re-sat my sim and power cycled my phone. Please help

Bit of a weird one. When people call me, and I can’t answer they are prompted to leave a voicemail. I don’t get any notification and when I call my voicemail it says no new messages. It’s almost like my voicemails are going to someone else’s mailbox. I’ve tried disabling and re-enabling voicemail, but still no joy. I have vulnerable parents that need to contact me and leave messages so I urgently need this fixed. It was working fine up to about two weeks ago.

Hi. I have bought a new iPhone and cannot transfer my old phone number / sim to it from my old iPhone. I cannot access customer help desk as the live chat icon doesn’t appear. Any ideas?

Hi. I changed my voicemail when I went on holiday, but now I can’t change it back. I’ve deleted and re-recorded a new message several times, and despite it seeming to have worked on my ID mobile phone, when I ring the number it still gives out the old message. This is very frustrating as it’s a business number and I need it to be accurate. Any suggestions please? 

With my e SIM card on my phone can it also be added to my unlocked iPad so I don’t have to tether from my phone for purchase another sim only contract?

My old number was activated on Tuesday but the new one  is still active. Every time I am sending texts or making calls ppl are confused because it's show the new number. Can you disactivat the new number please.

Hello, so I’m aware ID no longer lock their phones to the network but my iPhone 16pro and new iPhone 17pro will not accept any other sim card apart from ID mobile and 3, any ideas why this would be happening? 

Hi,New to ID and not overly impressed- constantly losing signal or no signal, and a massive amount of calls being missed even though my phone is there! I have an iphone16 and have seen someone with similar issues being advised to allow VoLTE in their settings, but I cannot see this anywhere. Is somebody able to help at all please?Also when I get a missed call, it just comes up with the mobile number, not the name, even though they are in my contacts list. Is this normal please?

Has anyone had any issues with calls and texts not going through after successfully installing an eSIM? The eSIM is selected and showing full 5g signal, data is working fine just I can’t make calls or send texts, all options are ticked in mobile settings. I thought it may take awhile to activate (even though the guide to installing states it’s should be up and running straightaway) but it’s nearly been 24 hours now and still nothing. Tried the usual rebooting and switching airplane mode on and off. 

Can I get a duplicate sim to use in a Motorhome WiFi 

I’m trying to log in to my Telegram account, but I am not receiving the SMS verification codes on my iD Mobile number. Normal SMS messages come through fine from other contacts. The issue only occurs with Telegram. Telegram sometimes uses short codes or international numbers for verification messages. Could you please check if SMS messages from Telegram are being blocked on my line, or if short code / international SMS is restricted? If so, can you enable this so I can receive the verification code?

I submitted a PAC for my wife and myself and requested to keep our existing mobile numbers. Also gave a start date. But I am still with my old provider  and the mobile for ID has not changed to our existing one. Is there anyone who can look at this as I am now paying for two providers

Ive travelled from scotland to spain and after 5 days being in spain my phone has stopped working?

Hi I’ve just transferred from 3 to ID but my phone number hasn’t transferred , I entered the pac code on the form for ID it’s THB163972

I’m just moving from an iPhone 14 with physical sim to iPhone 16 with an eSIM.  I initially tried the physical sim in the new phone and it don’t work, so requested an eSIM.  it hasn’t worked, and I’ve contacted support via chat and followed all their instructions but still have no service. This has also disconnected the old physical sim in the old phone, so now I’ve got two phones out of action.  Any ideas of what to try next?

I switched my sons number to ID from 3 and the port was confirmed on 17th September however his phone still shows his old number on the phone and he cannot receive or send texts or calls.Its an iphone 14 and i’ve seen other discussions suggesting something with the settings but these were to do with esims. His old and new sims are both physical sim cards.

Hi I recently moved to id mobile requesting to take my own phone number however on my most recent email it states my new phone will have a different phone number please help 

Hi!I can not connect iMessage or FaceTime to my phone number. I just keep getting an error message it is also saying I need to have a SIM attached to that number, which I already do with yourself - it is an eSIM.  I am very, very frustrated. Please help! fiona edwards

I have a new phone and would like to transfer my number/eSIM to the new phone. I have requested a new eSIM card 3 times already and have not received any emails. I have checked my SPAM folder as well. Can you advise, please?

Around the end of august, my phone’s battery started to bulge. I immediately notified Samsung support who said they would pick it up from my house and take it to a repair centre. They have been inconsistent with their updates since then and have notified me that the battery issue was ‘my fault’ and the warranty was broken due to scratches on the front of the phone. After attempting to charge me £139 for a repair they said they would replace the battery anyway but they were waiting on parts. I called a week after they sent me that email and they said they would “let me know of the whereabouts tomorrow”. That was yesterday and I still have no updates. It is nearly a month since I last had the phone and I was wondering if iD could help as I am currently paying for a phone I do not have. I am using an older phone as a replacement but this option is no longer viable.

Hi I lost my sim card how do I order a new one 

Hi, I have an iPhone 14 Pro and upgraded to the new iOS 26. I have lost all sim connectivity. When the upgrade occurred it stated “no sim” and all connectivity is lost. I’ve subsequently reset network settings, updated network settings, simply removed the sim card and put it back in, as well as turning the phone on and off to no avail. Is anyone else having this issue or is it an iOS 26 problem with iD mobile?

i have had a problem for over a month now requesting a mew esim i want tbis problem fixed now or itll end in a law suit

Looking to change from contract to rolling month, sim only contract. Will I keep my current number? cheers