Skip to main content

Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,561 Topics
  • 6,040 Replies
1561 Topics
S
Newbie
swcqNewbie
asked in Your Phone & SIM.
warranty

Hi help please  just took.out a 2 year deal.on a Samsung phone,will.i have a 12 month warranty or do need to pay for one , thanks 

3
Tom
iD Mobile Employee
3 months ago
P
Newbie
PinkBananaNewbie
asked in Your Phone & SIM.
can't call or text

Just got a new phone today. For some reason it can't make calls or send texts. Keep getting error messages when I text. When I make calls, goes straight to id. Anyone else having issues like that.Not sim card related.  That's working fine. 

4
Tom
iD Mobile Employee
3 months ago
Glyn Jones
Newbie
Glyn JonesNewbie
asked in Your Phone & SIM.
Heads ought to roll!!!

3 days now I’ve been trying to create an account. First the app wouldn't work. Next the website wouldn't work and this morning, I have tried again. All was going well until the final part of my registration (where I add my number) and I got the “OOPS SOMETHING HAS GONE WRONG” message again. Whoever is in charge of the IT at this place needs a boot up the a@@e! Beginning to wonder if I’ve made a mistake coming over to them? 

5
Tom
iD Mobile Employee
3 months ago
Robbie.taylor203
Civilian
Robbie.taylor203Civilian
posted in Your Phone & SIM.
Suspension not lifted after making payment

I have paid my phone bill but nothing is working 

1
Kash
iD Mobile Employee
3 months ago
Jessica Cunliffe
Civilian
Jessica CunliffeCivilian
asked in Your Phone & SIM.
pac code request

I have received my mobile today and got my pac code and put the request through to change my new number to my old one however after submitting the request I have changed my mind to stick with the new phone number. Does anybody know how I can cancel the request before it’s processed tomorrow. Thanks 

6
Kash
iD Mobile Employee
3 months ago
E
Civilian
Edvinas ZCivilian
asked in Your Phone & SIM.
Samsung Watch - Esim

Good Morning,  I have a smart watch that is cellular enabled. I have noticed that ID does offer E-SIM's and naturally the question I have is how do I go about getting an E-SIM which is linked to my phone number on my phone in order to be able to use my watch without the phone ?  Thank you 

2
Kash
iD Mobile Employee
3 months ago
Ian1951
Rookie
Ian1951Rookie
asked in Your Phone & SIM.
Not receiving OTP abroad

Hi - we are in Turkey and I am not receiving OTP from my bank (I do receive SMS from various sources NHS, Retailers, Friends etc) - any ideas how to fix this?Even more strange my wife is on the same PAYG contract with ID that we've had for 10 years and she's just received her OTP from our bank for the same procedure. We also both have Motorola phones although hers is a slightly different model and our settings are the same roaming off, SIM card on, both contacted to our Turkish internet.Therefore I am thinking is it possibly something on the ID app that I need to change (can't get on due to maintenance) at the moment - but driving me mad 🤔Thank you 👍

15
Ian1951
Rookie
3 months ago
Gary Jarps
Civilian
Gary JarpsCivilian
posted in Your Phone & SIM.
phone problems

I'm in Turkey & can't ring uk WHY

1
Lauren
iD Mobile Employee
3 months ago
Emma Kearney
Civilian
Emma KearneyCivilian
posted in Your Phone & SIM.
just joined id and my number hasnt switched to sim yet also cant create an ccount on the app

Hi I took out a new contract with ID and In currys they got my pac code to swap my number over, it's not happened yet and wondered when it would. Also I'm trying to set up an account on the app and it isn't sending a code so I can do it 

4
Lauren
iD Mobile Employee
3 months ago
K
Newbie
KevlimNewbie
asked in Your Phone & SIM.
esim

How do I obtain an esim 

2
Kash
iD Mobile Employee
3 months ago
Tony Sultana
Civilian
Tony SultanaCivilian
asked in Your Phone & SIM.
Esim UK

How do i get an esim for my phone and does it cost extra?

2
Kash
iD Mobile Employee
3 months ago
T
Newbie
Topman1031Newbie
asked in Your Phone & SIM.
app not working website not working

Seriously id  what is going on. Can't log in  can't even register to the app. Your quick enough to take payment. 

40
Kash
iD Mobile Employee
3 months ago
M
Civilian
Mart62Civilian
asked in Your Phone & SIM.
e-sim not showing on phone

I have just got a new e-sim for my iPhone 13 Pro. After using the QR code and uploading it is working but there are very few functions available and it is not showing any signal as well as stating no sim installed. I have reset my network on the phone a couple of times but it does not make any difference. Can I delete the e-sim and reinstall it using the QR code, or would this cause a problem with the QR code only being able to be used once? 

4
Kash
iD Mobile Employee
3 months ago
H
Civilian
Howard BlakemanCivilian
asked in Your Phone & SIM.
S22 rendered useless by latest Ai update

Following the update on May 7th, my S22 no longer recognizes the Sim card, gets hot and loses battery power rapidly. All troubleshooting attempts to solve with Samsung customer services have not worked so abroad for 5 weeks with a useless phone. Anyone else has a similar problem? 

1
Kash
iD Mobile Employee
3 months ago
M
Rookie
mike1sRookie
asked in Your Phone & SIM.
ID member with new sim plan. can I keep my number

Yesterday I bought a new sim only on ID. I’m with ID already, I want to keep my numberI am disabled and need help

4
Kash
iD Mobile Employee
3 months ago
HelenIDuser
Newbie
HelenIDuserNewbie
asked in Your Phone & SIM.
Can't make or receive calls

Today 16 May 2024 I cannot make or receive calls, says ‘not registered on network’ But I can do text, data and whatsap etcWas OK yesterdayWhat is going on

7
Kash
iD Mobile Employee
3 months ago
Daniel Higgins
Civilian
Daniel HigginsCivilian
asked in Your Phone & SIM.
Sim only upgrade

I have seen on compare sites you can do 60gb data on sim only for £8 a month. On the app the same deal to me is £10 a month.  Do I have to go through the 3rd party site to get it for £8 a month or can you sort it for me please? ThanksD

1
Kash
iD Mobile Employee
3 months ago
J
Newbie
Jo beckford
asked in Your Phone & SIM.
SIM Card Not Working

My number is porting today (13/2/24) and I was disconnected from my old provider since 930am. The new iD mobile sim has said NO SIM in 3 different handsets. If i ring my number I get the option to leave a voicemail (not my old voicemail message) so I assume that the number has ported across. LIVE Chat say they cant help until after 6pm which is conveniently when they close for the day! Before I get the usual check this and that etc.. I have turned the phone to airplane mode - that didn't work. Done 3 reboots and that hasn't worked either.Any ideas or have i got a dodgy sim that needs to be replaced? HELP! I need my phone for work as a hotspot!

9
Kash
iD Mobile Employee
3 months ago
C
Newbie
Chris LoftusNewbie
asked in Your Phone & SIM.
QR code

The QR code you sent me is out of date please can i have a new one

1
Tom
iD Mobile Employee
3 months ago
SamHunt07
Newbie
SamHunt07Newbie
posted in Your Phone & SIM.
Changing Plans - Staying on ID But Going from Sim To Esim

Hey there, I am coming to the end of my 24 month contract with ID for my Pixel 6. I want to remain on ID, and I have bought an ESim data only contract. I want to keep my phone number, but cancel the 24 month contract so I am not continued to be billed now I have reached the end of it, and transfer it over to my eSim.  How do I do this? Thanks!!!

4
Tom
iD Mobile Employee
3 months ago
D
Rookie
DK1083Rookie
asked in Your Phone & SIM.
Transferring number

I have just obtained a new iPhone from ID. I was with 3 mobile and wanted to transfer my number to the new phone. I understand that ID use 3 mobile but I couldn’t work out how to request the transfer without obtaining a PAC code from 3.Having obtained the code I submitted it to ID and selected the date, (21/5 was the earliest), for the number to be transferred but I’m worried that I might not have followed the correct procedure?Can anyone confirm that I’ve done the right thing and if the number doesn’t transfer tomorrow who do I contact and how?  

3
Tom
iD Mobile Employee
3 months ago
F
Civilian
FredFisher72Civilian
asked in Your Phone & SIM.
Unable to call, text or use data.

Paid an overdue bill, but whenever I go to phone a number it says I’ve dialled the customer payment service and data won’t work and texts won’t send.

4
A
Civilian
3 months ago
P
Civilian
PaulHalCivilian
asked in Your Phone & SIM.
Phone number not showing against my SIM, although it appears to have been ported at least 6 hours ago

I provide the PAC and previous duly terminated their connection this morning.  A while later I was able to use the new ID sim and a couple of people  were able to phone me, so I though all was well.  However, my wife has been unable to get through and I do not know whether this applies to others.  Sim manager shows the iD sim but there are two lines below the Sim Name  - unknown and unknown number.  Why is my phone number not visible?

1
Tom
iD Mobile Employee
3 months ago
Dingling33
Civilian
Dingling33Civilian
asked in Your Phone & SIM.
iphone 15 connected to Wifi and data but apps not working

Hi I have recently changed to ID mobile and since Sunday afternoon I can’t use any of my apps etc. I have tried them when connected to wifi and mobile data but the apps have returned an error message that I am not connected to the internet. What’s app has the spinning wheel saying connecting. App notifications are however received if my phone is locked and iMessages are also delivering correctly. I have no idea where to start checking what has happened. I have restarted my phone many times, put in airport mode etc and don’t know what to try next. Any ideas?? 

1
Tom
iD Mobile Employee
3 months ago
Mary Cox
Civilian
Mary CoxCivilian
asked in Your Phone & SIM.
new number,

My new phone is now using a new phone number, not the one I’d asked to be transferred from old phone. Also previous account still active. Should the PAC code not have stopped that?

1
Tom
iD Mobile Employee
3 months ago
Terms & Conditions