Your Phone & SIM.

Hi. I have bought a new iPhone and cannot transfer my old phone number / sim to it from my old iPhone. I cannot access customer help desk as the live chat icon doesn’t appear. Any ideas?

Hi there, I accidentally deactivated my SIM while abroad. How do I reactivate it? I'm worried I'm going to lose my phone number as I'm abroad for a few weeks Thanks

Ive been ask customer service for help with transfer my old number to ID on 20.12.2024 , and should be completed in next day , but since the time I have the conversation nothing was done. Can anyone help me with this issue please. Thanks in advance Greg

I’ve lost my SIM card and need replacement

How I transfer my old number to this sim

I am considering going to e-SIM and the blurb says 2 numbers but does not say whether they are both free or that you have to buy them. I would like to keep my original number and add another one if possible. Thank you.

hi, just switched over to id mobile,my old phones disconnected but my old number has nor switched over,ive turned the new phone off and on a couple of times,but still shows my temporary number, anything I can do or just wait.

Hello, I need to pay my phone bill can't do it online

Can’t make or receive any phone calls I think there is an issue with my sim.

Hello, I ordered an iPhone with e-headphones on Thursday. Yesterday I received a call and there are no headphones. When will I get the headphones?

Hello I cannot receive the one off code to activate my sim as its not set up yet??

I am new to Id mobile but I cannot make or receive any calls. My data and texts work. Please help it’s been nearly a month now.

Hi I just recently upgraded to an iPhone 16 Pro from an iPhone 13 Pro. I have been with iD for a while now and it was working perfectly fine on my old iPhone 13 Pro. However, since upgrading my iPhone I’ve noticed I’m no longer receiving iMessage’s to my number and everything is coming through as text messages when sent to my mobile number. I have looked at the settings and it keeps stating that Activation is unsuccessful with my iD number and seems to cause it to fail to activate. Even trying to put the iD SIM back into my old iPhone 13 Pro also causes activation to fail suggesting it’s something to do with the SIM/number. I have noticed other topics on this forum and tried to follow through as many of the steps as possible including signing out of iCloud, taking out my sim and leaving the phone off for a while, and turning iMessage and FaceTime off before reactivating and nothing has worked which is extremely frustrating. iMessage is working fine on both my email addresses that were previously associated but every time I try and use my iD mobile number it states an error occurred like in the photos below. Please can someone advise on how to fix this or I will have to leave the network since it’s extremely inconvenient not being able to use the features I had before and this has never happened when changing phone with other networks in the past.

Hi today my sim card deactivated and at 16:39 I got a text from ID: Great news! You SIM activation is in progress.We ll send you a text once it s complete. What does that mean? I didn't change anything in my plan, I didn't order a new sim card. I can't call anywhere because my card is inactive.

Hello I want to keep old number he is my puk number 84039444

I pay via the app when payment is due , once paid I try to set the direct debit up but says I have to make payment when I have done so? I have called up and got a lady to set one up , to realize nothing came out on the 18th. Still shows I haven't paid the bill and phone have been turned off? Nothing outstanding can someone help

My phone does not connect to the network and I can only access data if I have WiFi or am tethered to another phone. Can you please look in to this. thank you.

Could anyone help and check this please. Only 2 weeks ago I brought a SIMO contract. Transfered with a PAC code and put it in my old phone. I've now seen a great deal on an S24. Its ID network but a different company selling it. If I brought this am I right in thinking my number can't be transfered over as you can't use a PAC from ID to ID? I run a business so have to keep my number. If I brought the new phone could I put my SIM in it and give the new SIM which should come with the phone to my child for his s23? And pay for 2 contracts? I'm looking at ways around it and not sure if that works. I would hate to committ and then it go pear shaped. Thank you!

I keep getting missed calls from people saying I have called them. Like 3-4 a week , i have had this number for nearly 15 years is there anything I can do?

I’m having such a bad time with ID Mobile! My messages are still not going through as iMessage. I’ve reset mobile provider, turned my phone off, taken the sim out and still nothing!! please help

Can't change my phone number Keeps saying the requested url was rejected. Please consult your administrator. Your support id is .10294647463138346850 I'm trying g to change ge my phone number after joining id from a different network

My phone was saying emergency calls only so I've got a new SIM but still saying emergency calls only and not recognising the network

i have recently joined ID i want to port in my number but it keeps coming up with an error. I also cannot see any details in my account as it says error when i open it. how do i get this resolved? i cant check my bills or usage thanks

My sim has pick up my original phone number from EE but dose not have any service with ID and the phone now dose not have any service. PAC code was used and it is using the new SIM card

Please post me a replacement SIM.