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Bills, Payments & Charges.

Got a question about your monthly bill, allowances and additional charges? Ask it here!

  • 888 Topics
  • 2,501 Replies
888 Topics
S
New
 Contributor
posted inBills, Payments & Charges.
add ons don't work in Turkey.
Iv been billed £35 and didn't work
85
Tyler C
H
New
 Contributor
posted inBills, Payments & Charges.
Help with my bill
I need help with my bill. I changed the date and now it’s too high I cannot afford this month. Can my payment date be changed and the price stays the same ?
105
Tyler C
J
New
 Contributor
posted inBills, Payments & Charges.
bill changes
Hi Why today auto debit my bank account £24.33? Already auto debit my bank account at 15th July £7 and 12th June £7 . My plan service stating at May 2025 please check it and let me know why ?and refund over charges part. It’s impossible. Thanks
135
Tyler C
H
Community Member
asked inBills, Payments & Charges.
I'm a new customer and realise I'm on the wrong plan. I'm on unlimited data plan when I only wanted 25gb plan.
Today is the day that my number has ported over from the old network and I realise I've been set up on the wrong tariff. I would like to change it please as its not within my budget.
101
Tyler C
S
New
 Contributor
posted inBills, Payments & Charges.
struggling to pay my bill this month
Can you please give me an extension for my bill for the next two weeks I am struggling at the moment due to living costs so I would much appreciate it if you could not terminate my line until two weeks from today and I will promise to pay thank you
1245
Tyler C
C
Community Member
asked inBills, Payments & Charges.
cannot access my online account
when I try to logon all I get is a message telling me that there are no details for this account, I have tried the chatbot but to no avail. So frustrating that you cannot get a straight answer anywhere in ID, I have had this issue for months now and still not sorted.
71
Tyler C
M
New
 Contributor
posted inBills, Payments & Charges.
Billing
How is it possible to know what your next bill is going to be but have no way of knowing how the bill is made up? My next bill is showing additional charges, to my knowledge this is incorrect, customer services are unable to tell me what the additional charges relate to until the bill has been produced on the billing date. It appears you must pay the charges before you can challenge them. Is this really how it should be?
297
Tyler C
Anniedef
Active Contributor
asked inBills, Payments & Charges.
how do i contact id AGAIN as issue with bill . no clear info. ta
how do i contact id AGAIN as issue with bill . no clear info. ta
477
Tyler C
SteveT100
New
 Contributor
asked inBills, Payments & Charges.
Premium rate Text Messages
Over the past couple of months my bill shows premium rate text messages every few days at around 5pm at a cost of £1.50 each time. Checking my “recent” telephone calls I have received no such texts. I have tried using the iD lookup for the short form number which is 78484 but this doesn’t give details of the company involved. This is costing me a great deal of money ….. how can I stop it?
21613
Tyler C
I
Community Member
asked inBills, Payments & Charges.
25GBP for 2.6 MB Roaming on the public sea. Ridiculously unfair
I got my bills for last month. I knew I was charged for the rest of the world roaming because by accident it connected to some USA wifi (I got Welcome to USA even tho I was in the English Channel). But looking at the bills and statement, it charges me 25 GBP for 2.6 MB data, which is ridiculously unfair!
152
Tyler C
Bazza24
New
 Contributor
asked inBills, Payments & Charges.
my phone has been cut off and i cant pay until Tuesday the 12th of August
Hi my phone can't make calls and I need it for my mental health and I don't get any money until Tuesday the 12th of August
72
Tyler C
Bazza24
New
 Contributor
posted inBills, Payments & Charges.
phone cut off
Hi my phone has been cut off
142
Tyler C
C
New
 Contributor
asked inBills, Payments & Charges.
money leaving account but ID says money is owing
My account is showing as owing even though I can see the payments have gone through - one a week ago so well after the 24 hours stated. What’s going on?
243
Siân W
S
New
 Contributor
asked inBills, Payments & Charges.
incorrect charges
When abroad last month I switched off roaming and did not accept any incoming calls, yet I have been charged for 2 calls at nearly £5. Yet I can Cleary see that both of these show as missed calls. Why am I being charged?
213
Tyler C
D
New
 Contributor
asked inBills, Payments & Charges.
payment extension
Hi i was wondering if u could help me with a payment extension till Saturday the 12th please
153
Tyler C
Z
New
 Contributor
asked inBills, Payments & Charges.
direct debit
Why am I getting a text for adding bank account when I have just paid off my phone, surly bits my choice.
144
Tom
G
New
 Contributor
posted inBills, Payments & Charges.
recieved final demand notice letter saying i owe 43.88 this is not showing up on my id account balance this is the first time im seeing this.i also cannot pay this balance till the end of the month
recieved final demand notice letter saying i owe 43.88 this is not showing up on my id account balance this is the first time im seeing this.i also cannot pay this balance till the end of the month
276
Tom
D
New
 Contributor
posted inBills, Payments & Charges.
still getting billed!!!
Hi, I cancelled my contract on the app but it’s still there and now it’s telling me I’ve missed a payment could really do to speak to someone or message someone…. But this appears the only way I can communicate my issue 🤷‍♂️ any ideas?
924
Tom
T
Active Contributor
asked inBills, Payments & Charges.
billing
Hi I have just received a bill which says it being taken from my account 13/8/2025 but on my app it says payment is being taken on 12/9
329
T
4
Community Member
asked inBills, Payments & Charges.
June invoice does not have address on it
Hi I need to send off my June invoice for cashback but it was rejected as for some reason my name & address isnt on it. Can you reissue please? Thanks Paul
41
Siân W
CliffhangerUk
New
 Contributor
asked inBills, Payments & Charges.
Is it possible to pay upfront and create a credit?
What happens if i make a payment via the website and have a credit? Will the direct debit continue to be taken?
183
Siân W
B
Active Contributor
asked inBills, Payments & Charges.
£30 voucher
99 days have passed. When will the gift voucher arrive?
17418
B
R
New
 Contributor
asked inBills, Payments & Charges.
Additional Line item UK on my bill
UK line appears on my bill for £20.83 + vat what is this for? This charge has appeaered to cover for a whole month before the upgade of the plan. Previous plan was £6/mth inc vat, upgraded to £18/mth inc vat feels like i am being fined for taking an upgrade. The current month is showing the correct figure £18 I understand the credit for 14 days and the prorata charge for 45days.
345
Tyler C
M
New
 Contributor
asked inBills, Payments & Charges.
PAYG account being charged to my Monthly account
Hi. Not sure why but if I use my PAYG number I'm being charged to my Monthly number. I've been charged for premium rate text messages which should of come out of my PAYG account. I have switched the dual sim when using PAYG so not sure what's going on. Any help please. Thanks.
197
Tyler C
B
Community Member
asked inBills, Payments & Charges.
canr set up direct debit after clearing bill
Good afternoon Im trying to set up my direct debit again I have cleared rhe oystanding balance that the direct debit failed on but I cant set up a new direct debit can soneone help with this
51
Tom
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