Bills, Payments & Charges.

My one year mobile plan (SIM only) expires in 13 days. Can I leave ID mobile without any penalty? What will be my charges if I leave before 10 days of my plan expires. Will there be any termination charges if leave ID mobile, before the plan expires. I only have 13days left for completion of one year contract.

Hi I need to apply for a payment holiday due to moving house. I haven’t had internet installed yet so have needed to buy data add ons. Can someone contact me to arrange this if possible. Thanks

Hello! I found out the amount I’m paying to ID Mobile Limited, is not recognizable! Started £19.99, now £23.77! I thought I’m paying off a mobile phone but it’s not! What is this payment? Can’t recognize! Help me, to contact someone who can tell me what is this payment!

Took extra Payne without permission

The same thing happens each month. First the app reports a successfull direct debit. I contact the live chat support and your agent confirms you have received the recent bill payment via direct debit. Then in a few days its status silently and magically changes to an error. Then IdmobilE blocks me and starts spamming with SMS and emails about some missing payment. It’s fun that your representative confirmed you got the money via direct debit several days ago. Okay, I contact the live chat again, your agent says I must pay the already paid bill with a card immediately. Then they verify my direct debit details and say the next month my direct debit will work like a charm. But the next month they fail again just like the month before. This happens again and again: they fail, they silently ignore their fail, they block me, they promise it will not happen again, it happens again. Useless support, terrible experience, business as usual🤑 So, in fact they are forcing me to pay my bills by card. They say they will ruin my credit history if I insist on direct debit only. Yes, I have a number of other direct debits on the same bank account, no issues at all. Yes, the bank says idmobile don’t even try to charge me. Yes, I copypaste my account details while setting up the direct debit. Yes, I tried to disable and enable it again.

Is anyone else having this same issue with their direct debit and daily spam text from id mobile? ID mobile stupidly cancelled my direct debit after it failed twice, so now it’s impossible to re set it up on the same account. this issue has been going on for months with no one being able to sort it out, the complaints team have now admitted its deadlock so I can now thankfully go to the communications ombudsman. the worst bit iis… A. My direct debit isn’t working so I’m having to pay manually every month (and getting charged extra for doing so) They send me a text EVERYDAY saying “Hi, we have reinstated your Direct Debit as requested by your bank. If you believe this was done by mistake, please contact your bank or our support team at idmobile.co.uk/contact-us” AND ITS DRIVING ME INSANE!!! id mobile “technical team” are saying it’s because the bank keep sending through new direct debit instructions everyday, so they have to send me that text and I need to contact them to stop the texts. the bank NatWest are saying monthly they are asking for a direct debit mandate as they can’t set the direct debit without it. I am stuck in the middle with both sides blaming each other and no one being able to help me. the overseas customer service team are clueless but they do keep putting credits on my accounts to apologise for the issues the uk based complaints team are totally useless. They have no solutions, don’t apologise and have not offered any compensation for the many calls I’ve made and hundreds of online chats. I’ve even cancelled my active direct debit 3 times and reset it up again, still doesn’t work. The problem seems to be id’s policy of cancelling direct debits after 2 failed payments blocks all future instructions being set up, but they are too idiotic to realise they have blocked their customers from paying them ever again. ive even suggested to the uk complaints team they cancel my whole account, reconnect me and just start again, they refused. I just want my dd to work and these annoying daily spam text from id mobile to stop. i will now go to the ombudsman for help as the id mobile complaints procedure is poor and there is no way to speak with the “technical team” directly or a manager to escalate the issues. You have just deal with the monkeys who have no idea what they are doing. please if anyone has had the same issue, please let me know, especially if you have a solution for me. Thank you.

My bill is payed but still saying emergency calls only why

Hi! There is an additional charge for added extra 1GB of data on my bill. I never use all of my data and always have roll-over from previous month. I have not made adjustments to my plan either. Why is there an extra charge? Could this have been added accidentally to a wrong account? Please remove. Thanks!

Hi There is an overcharge on my bill this month of about 12 pound, why has this been charged, there is no outstanding balance from previous months? Thanks Emma

I currently have 3 sim only accounts, my own, Wife's and daughters. For whatever reason the direct debit for my wife's account was cancelled at ID mobile end and ever since trying to set up a new direct debit it always is set up as a quarterly direct debit rather than monthly, something I have no control over. This has happened 3 times now and can someone contact me please to sort out?

Hi, I've changed my bill due out date to what suits me but my money is still going out on original date for some reason, why is this

Hey so I was behind on paying my bills as I lost my job .I get this for my sons phone. I paid twice last night so that should be it covered? When I rang him to check he said the 4g still wouldn’t work just wondering could u check it for me his number is +44 7427 861058

I pay my bill every month and last paid on 2/7/25 (just over a week ago) iv juat been cut off and shown on the app i owe 2 months bill even tgough iv paid. Iv also seen a payment showing as december 2025 which is in 5 months time? I cant call my doctors back as you have cut me off when i have paid my bill and next one is showing due on 29th july. I have messaged you on facebook messenger too

Bill enquiry

Hello, new to ID. Before purchasing a SIM I looked for information on the minimum amount of credit it is possible to top up a PAYG SIM with. I found references on the internet to their being no minimum, but nothing on the help pages or in this community. Having now received my SIM and registered it to my account it seems like on the app and the website the minimum possible top up amount is £5. Is there a way to top up less, say £1? It would be handy to know as given the low cost of calls I’m not sure if I’ll get through £5 per year (one top up every 365 days is needed to keep the SIM alive).

I have multiple phone contracts, 4 in total, but they each have my one email address. I can't seem to log in to see each of the bills, I can only see the first phone. Any ideas what I need to do to see the bills for each contract? Thanks Martin

I have had a complaint put in on my behalf via the live chat as I advised that I would be putting in a complaint about all the issues I've had since joining id mobile. The advisor then told me they had escalated my complaint and someone would be in touch. I said I didn't ask for a complaint to be put in on my behalf as I hadn't articulated my issues fully within the chat. I also did not ask the advisor to do so. I asked for a copy of the complaint so I was aware of the content when the complaints team called. I as told this couldn't happen as the complaint had been passed on. I expressed my concerns and advised it was not acceptable and that again I need the content of the complaint provided. After a few minutes and no replies the advisor left the chat. I have the transcript saved. Around an hour later I received a phone call from the complaints team. I advised I wanted a copy of the complaint before I discussed anything and asked that this be emailed. I was told it would be escalated to another complaints team and someone would be in touch. I still do not have any information about "my" complaint content despite asking both in the chat and with the complaints team. This morning I received a text message advising someone will all between 9 and 6 (despite requesting after 7) to discuss my complaint. I need the complaint information sent so I can actually provide all the complaint information for review prior to any discussion. This has been articulated and ignored several times now. Please email the complaint content before trying to discuss my complaint with me as requested on the phone and in the chat.

Nothings.

Could you explain while my monthly charge is more than my bill statement? Statement says £38.99 is owed but the charge for this month is over £41?

Just had an email informing me that my refer a friend reward has now been authorised I’m then required to submit either my bank details or my PayPal account details This makes me suspicious because ID mobile already have these details for billing purposes Is this legitimate and if so why can’t ID mobile simply credit my account with the information they already hold Thank you

I bought a roaming add on but it didnt work as you can see it was never used

Hi i was wondering if u could help me with a payment extension till Saturday the 12th please

This month my bill has an add on that I didn't request or need. I am having no luck contacting I'd mobile for an explanation. Has anyone else experienced this and if so how did you resolve the issue . Andy

Like what I have read with other users on here you cant download your final bill with IDMOBILE. Surely this is illegal that you generate bills that you cant view in your account. Then just take random payments for leaving! I am in my account and the bills just download both the desktop version of your site and also on your app. Then you wonder why idea I have decided to leave! Again how on earth can I look at my final bill that you send an email to me what NOTHING is due but I know fully well SOMETHING is due. Total shambles this network is. Again I want access to my bills that you are legally to provode BEFORE you take any payments! Please advise! (I note a few other people who have recently left are having the same issues as soon as you close the accounts down you are restrtciting access to customers bills???? I want to know EXACTLY what is due on my account)

Hi, I want to download my recent bill to submit for proof of address, currently the service is not working from mobile app or online. Can you please email me the recent bill? Thanks