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  • 175 Topics
  • 465 Replies

Bills, allowances, charges & capping

All about bills and charges, and setting a cap

187 Topics

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iD Mobile iD mobile employee

Add-ons – the complete guide

Add-ons – the complete guide

If you’ve got an iD Mobile plan, you can buy add-ons. But what types of add-ons are available? How do they work? And why do you need them? Good questions. Let us explain, in our complete guide to add-ons. Why would I need to buy an add-on? Add-ons are a great way of giving yourself more minutes or...

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2 days ago
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EdH iD mobile employee

Tutorial Capping explained – how to adjust your cap (Updated 1/10/18)

Bill Capping is a feature on all iD plans. It puts a capped limit on your out-of-plan spend, so you’ll never get shocked with an unexpectedly large bill. So, if you use up an allowance and start getting charged at our out-of-plan rates, you’ll get stopped from spending any more when you reach your...

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3 months ago
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iD Mobile iD mobile employee

Tutorial How to understand your bill.

If there’s anything about your bill you don’t understand, you can ask a question below. But before you do that, you might want to check out our Understanding your bill webpage. It tells you exactly how your bill works, plus it’s got a sample bill with each point carefully explained in rigorous det...

484 2
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4 months ago
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iD Mobile iD mobile employee

How does Data Rollover work?

Data Rollover is one of the free features you get on every pay monthly iD plan. You can probably guess from the name what it does, right? Correct! It rolls over your data… To be a little more exact, Data Rollover automatically rolls over your unused monthly data into your next billing month. So b...

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8 months ago
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iD Mobile iD mobile employee

F.A.Q. Add-ons

What types of add-ons can I buy? Add-ons are a great way of boosting your minutes, texts or data. If you’re running low on one of your allowances, buying an add-on works out cheaper than racking up those dreaded out-of-plan charges. Here’s a table showing you all the add-ons you can buy. Underneath...

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9 months ago
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Deedsnotwords Rookie

FAILED competition text
Solved

I am unable to send text to Capital FM cash call competition using text number 83958. I have enabled premium texts and have no cap on my account. I had a look on here and don't see any previous questions answered like mine please help.

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10 hours ago
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Lewis93382 Rookie

Not receiving Santander OTPs - No issue with other text messages
Question

Hello All, I recently changed to ID mobile and since changing I've been trying to make payments through my bank and I've not been receiving the OTPs. I've called up Santander and ran through a list of trying to get it to work with no avail. Finally they said the fault must lie with the network p...

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19 hours ago
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Sparks

Dodgy text message calming subscription charge from fuze forge
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Hi, I have just received a text message from fuze forge saying i have subscribed to something and they are going to charge me 4.50 a week. I can't find them online apart from a foreign website and I'm not about to reply "stop" to the text message just in case thats what they will sting me on. Any id...

34 2
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1 day ago
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Holly1985 Rookie

Overdue Bill
Solved

My first bill was due to go out today via DD, the DD is all set up but nothing has gone out. All my other DDs go out between midnight and 6am. On the My Account page it says I have an overdue amount, so I don't know whether the DD is going out today (but at a later time) or whether I should just p...

159 5
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1 day ago
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Blue89 Rookie

Error 28 when trying to send a message to 89994
Solved

Hiya I've been trying to send a message to 89994 but it will not send, it says 'error 28'. This is a premium rate number which I am fine with, I need to be able to send and receive messages from premium rate numbers. I would really appreciate it if someone could get back to me when possible....

20 2
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1 day ago
Matthew98

Direct debit
Solved

HI. I'm wanting to cancel my direct debit and pay through the app each month please? How do I do this? Do i cancel the direct debit through my bank and continue to pay through the app??

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1 day ago
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gl1tangerine Rookie

Payment request
Question

Today is my first bill due date. When I log into the app it tells mei need to pay my bill but I am signed up for direct debit. I obviously don't want to end up paying twice but I'm unsure of what to do.

7 1
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2 days ago
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bonzodev Rookie

Money has been taken from my account
Solved

extra money taken from my bank account

70 6
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2 days ago
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Claudsmum Rookie

What is classed as an additional usage charge?
Question

I've had a warning that I've used 80% of my additional usage cap but don't understand why when I've not exceeded my data, calls or text limits. What exactly have I used?

78 6
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2 days ago
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MrDerpinati Rookie

weird data allowance
Solved

When i check my iD mobile app, with my data turned off, it display my data, for now lets kust say it is 975mb. When i check it with my data, it shows 925mb in this case and it always shows exactly 50mb less. I use a Huawei p20 lite running Android 8.0.0 and i use the iD mobile app to check my data....

29 1
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5 days ago
radders94

change of ownership
Question

Hi, Ive got a contract in my name i want to transfer it to my sons name now he is 18 is this possible?

19 2
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6 days ago
glennz1

you will be charged 30 pence per minute
Solved

I have minutes to use on my phone but im getting a message you wil be charged 30 pence per minute carry on if you wish to continue? these are just normal calls that are made on a regular basis????

35 1
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7 days ago
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suuze

Disconnection Charges?
Question

I have a monthly rolling sim only contract and was looking into the disconnection process where it states 'you will incur additional charges'. Can anyone explain these charges please as no further detail is given unless you proceed with disconnection. I am just curious as to how much these charges a...

16 1
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9 days ago
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RetroGeek2019 Rookie

Direct Debit Failure
Solved

Good evening, I've got a 24 month minimum term agreement with iD Mobile which is taken out on/around the 8th of every month. To date I've managed to keep up with my bills but have recently had a payment returned due to insufficient funds in my current account. I've called the automated payment li...

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12 days ago
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JONALOTZRH Rookie

Can you change the name on the contract? Going through a separation.
Solved

Going through separation, contract with ex wife, needs to be in my name so I can pay it off and have access to it. She will not be paying it anymore. This is my phone to use.

45 3
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14 days ago
Harris990

Pay monthly
Question

Couple of motnhs ago ive realised my bill kept going up so i normally pay £18 a month and like it goes up to £20 and £21 which i don't get because i dont go over my limit. Does anyone else have this problem.

35 2
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15 days ago
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bigchiefhutch

Huge out of allowance charges
Solved

Hi We have 3 family contracts with iD and this is the first time I have had serious problems. I received a text from iD on 16th Nov saying I had used 80% data allowance. Didn't use much in way of data after this until I received a text on 20th Nov at 14.32hrs saying I had reached 100% data allowanc...

137 5
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15 days ago
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ajw2269

ID applied a default to my credit report when I disputed and delayed paying my final bill
Question

Has anyne had issues with disproportionate credit defaults being applied by ID? I left the service last year, and disputed my final bill (of £15) as ID didn't action my account closure request on time. I paid the bill after two months to avoid hassle, and they subsequently reported a default on my c...

74 1
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15 days ago
amylee

Double Billed - What do I do?
Solved

My last payment was overdue by 3 days, so I manually paid the balance (on Thursday 3rd) via their automated phone service because trying to pay through the app didn't work (after the clicksafe from my bank finished it just said "Sorry something went wrong and this isn't available"). The online chat...

25 1
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16 days ago
Jacster

I need to change my email and payment details
Solved

My email address is [REMOVED] i also need to change my direct debit details with you

21 1
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16 days ago

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