Coverage & Network

Everything you need to know about your iD Mobile coverage. Check your signal strength and see if your home postcode is covered.

  • 215 Topics
  • 1,703 Replies
Nikhil P
Rank
Nikhil P
started this topic

Wi-Fi Calling & 4G Calling

What is Wi-Fi Calling (VoWIFI)?Wi-Fi Calling is a great iD feature on selected handsets. It lets you use the power of Wi-Fi to make better c...
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215 Topics

Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Coverage & Network

Wi-Fi Calling & 4G CallingF.A.Q.

What is Wi-Fi Calling (VoWIFI)?Wi-Fi Calling is a great iD feature on selected handsets. It lets you use the power of Wi-Fi to make better calls, and smash through indoor blackspots.Indoor blackspots can stop you getting connected, but with Wi-Fi Calling, that's not a problem. It gives you clearer calls, in more places than ever before. Oh, and you can also use it to send texts. Here’s how to get it…How do I get Wi-Fi Calling?1. Check that your phone is compatible.Here’s the important bit. Is your phone compatible? Well, if you’ve got one of these, you’re in luck:Apple Phones:Apple iPhone 13 Apple iPhone 13 Pro Apple iPhone 13 Pro Max Apple iPhone 13 Mini Apple iPhone 14 Apple iPhone 14 Plus Apple iPhone 14 Pro Apple iPhone 14 Pro Max Apple iPhone 12 Apple iPhone 12 Pro Apple iPhone 11 Pro Max Apple iPhone11Pro Apple iPhone11 Apple iPhone 12 mini Apple iPhone 12 Pro Max Apple iPhone 5s Apple iPhone 6 Plus Apple iPhone 6 Apple iPhone 6s Plus Apple iPhone6s Apple iPhone 7 Plus Apple iPho

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boothy99
Newbie
3 days ago
Adrian Mihail
Newbie
Adrian MihailNewbie
posted in Coverage & Network

very bad signal( i feel scammed)

Before i moved to ID i checked the coverage in my area and it said 4g was working fine, after the swap i have 1line of signal or 0, is this a joke? i feel like I'm being robbed, i have a new phone contact and unlimited data paying £61 a month FOR WHAT? why can't UK mobile Internet providers can fix the Internet problems for once? if you have network problems constantly why you rip-off people?  I'm in BB1 area Burnley 

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Tom
iD Mobile Employee
12 hours ago
Prinz Protato
Newbie
Prinz ProtatoNewbie
asked in Coverage & Network

eSIM in Q2 2024

It’s been a few years now since Three have officially had eSIMS, unfortunately due to my unique situation where I get a “free” 100mb, 100 mins and 100 texts, with RWG Mobile, I need an eSIM because that RWG mobile one is physical  will eSIM come this year? I really want to try Theee

17
C
Rookie
8 days ago
VixenFauna
Newbie
VixenFaunaNewbie
asked in Coverage & Network

Network Down? emergency calls only and no mobile internet

Hi there Ive been on emergency calls only for several hours now, is anyone else having the same issue? I know the app is having issues, but I dont see how that would affect the network. Can anybody help me know whats going on pls? Thanks 

3
Tyler
iD Mobile Employee
21 days ago
E
Newbie
Edel1Newbie
asked in Coverage & Network

Unavailable sim

I have recently joined ID Mobile and was sent a iphone and sim. I was able to port my old O2 telephone number  but my phone is showing a Sim Unavailable message. I have followed the the steps in the Troubleshoot tutoria and it has not helped.  

1
Tyler
iD Mobile Employee
21 days ago
Kate Hillman
Newbie
Kate HillmanNewbie
asked in Coverage & Network

Number not recgnised

Since last night I haven’t been able to receive text messages or phone calls. I can make calls and send messages.  I have been on the online chat 4 times, picked up a replacement sim, refreshed numbers on messages and phone, refreshed the network but without any luck.  when people call they get a message to say my number is not recognised 😭

1
andewhite
Legend
23 days ago
Geek
Newbie
GeekNewbie
asked in Coverage & Network

wifi calling issue

I have been with ID Mobile for some years. I use wifi calling a lot as I have poor signal at home. Lately I have had an issue that I can no longer chose WiFi preferred option and phone always tries to use mobile network. I complained to Samsung as I thought this was a phone issue but they are now telling me that my provider is not allowing this option. Can someone confirm this as if true I need to change provider

3
Toby Field
Sidekick
24 days ago
Sarah Andrews
Civilian
Sarah AndrewsCivilian
asked in Coverage & Network

connected without internet

My wifi has stopped working, connected without internet.I have tried in several different WIFI areas and the mobile data says the same.Can anyone help me to fix this?Thanks in advance.

1
Jonty Soper
Novice
26 days ago
Sam Nelson
Newbie
Sam NelsonNewbie
asked in Coverage & Network

full 4g but no internet

So I was out today and I couldn’t get any access to the internet but had full signal and 4g! What is going on here! It’s not the first time it’s happened either only been with id for a month! 

1
Tyler
iD Mobile Employee
27 days ago
T
Newbie
terryfanofzappaNewbie
asked in Coverage & Network

Problems port forwarding?

I’m using a phone SIM in a 5g router (Zyxel NR5103ev2) with a view to buying an unlimited data-only SIM. Trouble is, I can’t get any incoming connections to work; scanning the IP address I’m allocated by Three shows all ports closed regardless of what I do on the router. Is this standard with 3? or with ID Mobile? And does anyone have a solution?

2
T
Newbie
1 month ago
W
Rookie
Williams CrowebemRookie
posted in Coverage & Network

Very poor data coverage

I work for NHS, out in a van every day, delivering vital equipment to people’s homes. I was with O2, data coverage was okay, I use Apple Maps every day. Since switching to ID the data coverage has been dreadful most places I go. Absolute rubbish, wish I had never changed network 

7
Kash
iD Mobile Employee
1 month ago
Roger Baines
Newbie
Roger BainesNewbie
asked in Coverage & Network

existing sim not working

I am unable to use my existing SIM card. This is not a recently issued card, I have had it a long time with no issues. It is used in an iPad which is normally on WiFi but I occasionally use it away from home. All the posts I have seen refer to new SIM cards. Can you help!

1
Kash
iD Mobile Employee
1 month ago
Dan has
Newbie
Dan hasNewbie
asked in Coverage & Network

help needed

Hi, I have a iPhone 11 Pro that supports 5G but I don’t get it and I have just lost the ability to hotspot people 

1
Lauren
iD Mobile Employee
1 month ago
Tym Moore
Newbie
Tym MooreNewbie
asked in Coverage & Network

Setting up voicemail notifications

Hi,  I have voicemail set ups but I am not notified if I have outstanding voicemail. I see from other contributors that there is away to get a sms message sent to say you are voicemail but I cannot find how to set this up.  Also I can’t see if I have missed calls - any advice on this would be most appreciated. Tym 

3
Tom
iD Mobile Employee
1 month ago
S
Newbie
shoozpupNewbie
asked in Coverage & Network

Can't send SMS

I had an iPhone 11 pro that was all working fine.I’ve just upgraded to an iPhone 15 pro.I did a factory reset on the new phone, then transferred data and settings directly and finally swapped the SIM card over.I can make and receive calls on the phone and Whatsapp is working fine. iMessages are being sent by my apple ID rather than my phone number though so they show up with the recipient as from my email address. When someone sends me a message it arrives as a SMS if it’s to my phone number or as an iMessage if it’s to my apple ID.My phone number is in the ‘you can receive iMessages to and reply from’ menu but it doesn’t have a blue tick beside it, toggling iMessage off and back on gives me ‘An error occured during activation’ dialogue box.I’ve tried sending SMS messages with iMessage turned off and get an error message saying the iMessage must be turned on to send the message. I have ‘send as SMS when iMessage is unavailable’ turned on.I’ve tried rebooting the phone with iMessage swi

3
Tom
iD Mobile Employee
1 month ago
Shell774
Newbie
Shell774Newbie
asked in Coverage & Network

Signal

Hi,I signed up to ID mobile last week. My signal has been terrible. I’m not able to send iMessages when out at work  I can’t access the internet either  I have an app for work on my phone to book on and off and this is taking forever to do, when I had no issues with my other provider  Am I still within the 14 day cooling off period because I am seriously thinking if moving to another provider Thanks any advice welcomed   

1
Tom
iD Mobile Employee
1 month ago
AgataT
Newbie
AgataTNewbie
asked in Coverage & Network

No signal at home

Hello, I just switched to id and I have no signal at all at home however I checked the coverage and apparently I should be fine.  I used to be with Vodafone and I had some signal but now after switch to I'd I have none signal at all. Anything could be done about it? Thanks :)

11
Kash
iD Mobile Employee
1 month ago
A
Newbie
am93Newbie
asked in Coverage & Network

Lack of customer support, lack of coverage, want to cancel my contract!

I’ve been back-and-forth with “customer service” (ha!) for literal months now, only to be told in my recent email I need to now use this forum, so whatever here I am…When I took out my contract last October, everything was fine. Problems only began about January-February time where the quality of service DROPPED. Significantly. To the point I often get 0 bars of service when previously I was getting 4 or 5 bars. My mum is also on the same network (but with Three) and has the same problems as me. Can’t make or receive calls from home, sometimes not even outside.To avoid any needless questions:yes, we’ve both tried using wi-fi calling; that usually gives me an additional bar, from 0 to 1 or 1 to 2, but it NEVER goes above 2 bars so it doesn’t help at all yes, we tried the ‘put your sim card in another phone to rule out a faulty handset’ trick the coverage map promises excellent service in my area both indoors & out so essentially ID aren’t keeping up with their end of the contract...

27
Kash
iD Mobile Employee
1 month ago
Mark Carter
Newbie
Mark CarterNewbie
posted in Coverage & Network

Disgusted with id mobile signal

I had been with EE for many many many years and they were superb but because of rising costs EE got greedy and I couldn't afford their price increase.So I switched to ID Mobile,unlimited data,calls and texts with a phone I love the A54 Samsung but that's where it stops.My god this network is horrendous,what am I actually paying for.The signal is absolutely useless outside of my home,calls constantly dropping,Loud screeching noises at times that almost deafen your earpiece.5g signal pathetic,even 4g is struggling.I travel all over the country so I have experienced this problem in hundreds of different areas.Even tried logging on to WiFi in many areas and it has struggled.Ive updated software,switched phone on and off,performed phone maintainance,updated apps,reset,everything I could think of,even id have ran through everything and it's getting worse and worse.Yesterday I was in Leeds and the signal wasn't even registering on Id network.Even travelling home by car 60 miles,nothing.Unless

3
Kash
iD Mobile Employee
1 month ago
M
Newbie
MaePNewbie
asked in Coverage & Network

no mobile data

I've had no mobile data for nearly a week Any ideas why? Tried all of the normal suggestions of what to do to resolve it. No luck 😤 

5
Kash
iD Mobile Employee
1 month ago
L
Newbie
Lauran79Newbie
asked in Coverage & Network

network down - phone & internet

I’ve had no phone or internet connection for over an hr now. My husband and son are on ID too and are the same.Can’t find any info about network outage. Had to use another hotspot from another network.anyone have any clue what’s going on?

2
Kash
iD Mobile Employee
1 month ago
R
Newbie
RheannaGNewbie
asked in Coverage & Network

Mobile plan no longer available

I switched to ID mobile a few weeks ago and wanted to keep my old number (with o2). I used my PAC code etc to change number and after a few days this switched over. Today I have not had signal and my texts have since been sending from the number assigned by ID mobile with my new sim, instead of the number I switched to. When I go into settings it says the ID mobile number as primary and my other number as ‘used a “primary”’ then when I try to click it says ‘Mobile plan no longer available’ and my number in my phone etc has changed back to the one assigned by ID mobile.  I’ve tried restarting my phone etc and do not want to do a factory reset and I needed the number last time to log back into my Apple ID, obviously I will no longe have access to this if I reset and do not have the old sim? Please help! 

6
Kash
iD Mobile Employee
1 month ago
T
Newbie
tababarNewbie
asked in Coverage & Network

Poor internet after upgrade

I recently tried to upgrade my sim only plan from monthly to 12 month contract and i am already regretting the decision. I used to get 45-50 mbps internet speed on my monthly plan. However when i upgraded to better and expensive 12 month contract, my speed reduced to 2-10 mbps.  I had a conversation with an agent on chat why recommended creating a new access point which i did but nothing happened. I asked him to evert back to old plan and even after that my speed is reduced. I just dont understand why they  dropped the speed when i upgraded but somehow they dont have an answer. they kept asking for restarting, using flight mode etc and said its the signals in area. So the same home i had speed of 45-50 mbps and within 24 hour after upgrading the same area seems to have  poor signals. I really wonder if their technical team thinks they can make others fool with such statements.  I am already thinking to leave and go with some other provider who is a bit more transparent with the package

6
Kash
iD Mobile Employee
1 month ago
M
Newbie
MexicoCola1984Newbie
asked in Coverage & Network

Woeful Connection 95% of Time

Joined I'd mobile from EE, and it's awful.  Home, data never works, doesn't matter wherever I go data never works, can't access my bank, can't check the location of the kid on family link. Genuinely never used a service this bad, anyone why ideas..…Using a Pixel 8. Thanks

4
S
Novice
1 month ago
MH Payless
Newbie
MH PaylessNewbie
asked in Coverage & Network

My kept(swapped) mobile number not showing up on other peoples phone.

Hi any advice please, I kept(swapped) my old mobile number when I switched from EE, when I call or text someone my old number does not show on other peoples phone, it comes up with the assigned no I was given when started with ID, I have tested the phone(Samsung) and obviously works with my old number when they are calling me.

6
Kash
iD Mobile Employee
1 month ago
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