Hi, I have had awful connection since moving to Wrexham. My data constantly disconnects and when it is connected it struggles to play a 360p video

anyone else struggling right now’s myself and my partner are unable to make phone call right now. We can click on the name we won’t and it won’t dial out. We are both with ID mobile   

Good afternoon.What’s the best way to report an intermittent signal problem since storm Eowyn?  I assume the regular live chat route?Since 24th January - or the immediate days that followed - I’ve had no-to-patchy iD mobile signal indoors and outdoors.  3 other family members are experiencing the same.  All 4 of us use the iD (Three) network.  With roaming on, I’m typically switched to Ireland’s Eir or Vodafone networks.  If I set my device to manually select the mobile network then I might get iD for a time but often just “No network”.It would seem that Three’s mast in my area has become degraded.  I live in Kesh, Northern Ireland.  Nothing else has changed, just storm Eowyn.  If I head into town (20 mins away) I get an uninterrupted iD signal.  5 minutes ago I was roaming on the Eir network, now I’m on iD with 4 bars!Regards.Jonty.

I’ve been with id mobile for 3 years now and not experienced any issues, until a few days ago I received a message saying I had used 100% of my data. My mobile data stopped working. However, in the app it said I still had 10GB remaining. Despite this I bought a data add on of 1GB hoping for my data would work again, but it hasn’t. My monthly data has now renewed and it still won’t connect, so even when it says I have full bars of 4G service (not 5G like usual though). I’ve tried my SIM card in another phone and still won’t work, and tried resetting and turning off and on things with no luck. id customer service chat bot can’t help at all. 

Why is my service awful. For practically my whole 2 year contract I have trouble having a conversation on a phone call. The other person constantly says am breaking up even though I have 5g and full bars. Am using a samsung 23 ultra in L203de postcode. Will definitely not be using id mobile again once contract runs out

Oh my god I can’t receive calls again from today what’s wrong with you guys 

My calls keep dropping out. I have also activated wifi calling in my settings but it doesn't change to this when I don't have coverage. My 4G and 5G connection is super slow when browsing or non existent when our and about

For several days I have only been able to make calls intermittently.  Is there a problem?

So far 3 days were I am unable to make or receive calls, both husband and granddaughter who are on same network have no problems.Went to currys whose network this is and told there is nothing they can do, and for me to keep switching phone on and off until it starts working again 😒Need someone to speak too / fix the issue otherwise I will be looking for alternative mobile network 

No not network coverage  

Please help. Intermittently can’t ring out or receive calls. Been through various checks as suggested but still no good 

I have just came to ID from o2  my signal is constantly cutting out when online using data also I am not receiving certain calls very frustratingand struggling to make calls also with the other persons phone ringing but nothing happening at my end HELP  How do I speak to someone from ID

I am getting concerned, as the 3G switch off, will eventually mean switching to 4G only. For some reason, although network coverage check claims 4G is Good....it isn't in Wivenhoe. I get 1 bar ...-115 dBmWhile 3G is still good.It's been like this for years, but I've got used to it, while 3G is available, but when its switched off, I think lots of users will be forced to switch to a different provider. 

I have not been able to make or receive calls for 3 days now, my phone is compatible with 4g and is the same one I have had since joining id mobile 6 months ago, I have tried every suggestion on here and still nothing. No signal bars or 4g showing. The live chat is absolutely useless and no other way of getting any customer service help. Can anybody help?

Just moved from EE mobile to ID mobile, everything’s great apart from not being able to call mum who happens to be on EE network.  when telling her about not being able to get through to her she has told me that ID mobile runs off THREE network and other family members that were on THREE had to call her on WhatsApp as they couldn’t call her either?.  whenever I try to ring her ‘call is not recognised, please check the number and try again’  anyone else have/had this?  happy Monday!   

Phone signal is really poor.  Again signal checker is showing that it should be great.  I am only new to ID mobile and unless things improve I am going to have to come to an arrangement with ID mobile. 

I now have a contract with ID that I can't use.  I have no network coverage at all. Ive tried my sim in other phones - doesn't work. I've put my phone on aeroplane mode and back to normal - doesn't work. I've powered my phone off and back on - still doesn't work. Checked the area for network problems, there is none - my phone still doesn't work. I've tried contacting ID what a joke. The live chat is ridiculous.  I'm so frustrated I have a contract and can't use it. Absolutely shockin

Hi , both me and my wife are on ID and for the last 2 weeks whenever making a call we can't hear the other person and vice versa, the call either goes quiet , sounds stuttered or sounds like.its under water , we have had to resort to watsapp calling but have missed important incoming calls due to terrible quality , we have tried restartingphones  and checking for updates but still having the same problem , it only seems to effect ID calls and not calls through over sources Eg watsapp and fb messenger,  many thanks 

I’ve just joined ID Mobile, picked new phone up yesterday, phone number was transferred today, sims been activated and I’ve no signal at all, WiFi calling is on, I’m using 4g as no 5g here . I did a service checker and can see there’s some issue. Hoping I’ve not made a mistake!  

Every time I make a voice call, the call disconnects. It is worse when phoning id mobile to id mobile. It is happening regularly. 

This problem only started 3 days ago. When making or receiving a call via wifi calling, about 15-20 seconds into the call, people can no longer hear me although I can still hear them fine. I’ve tried in different locations, I’ve restarted my phone and my router to no avail. This has coincided with the mobile network also disappearing so I have no way to make or receive calls for my business.

Mmmm

During every call I make during the conversation I have drop out where we can’t hear each other, so much so I have people hanging up on me even though I can hear them but they can’t hear me.

I live in SN10, was told good signal area when completing the ‘check signal’ on the website. It has to be said it is beyond useless. I was previously with EE and could make a call for the duration of my 20 min commute. I now disconnect at least 4 times and spend half of the drive trying to dial and connect. Switch from EE to UD sim pretty awful, unable to speak to anyone for help. Unable to take/ make a call or text.  The chat kept suggesting settings tweaks and every time I tried the chat disconnected and you had to start the process again. Two hours and a promise of £30 goodwill compensation that never materialised. I couldn’t have a lower opinion of this service 

I have had network issues since 21/02/25. My phone shows that I have signal and 4G, however also shows an exclaimation mark. I cannot connect to the internet, nor can I take or recieve phone calls. If I travel in range of another mast I can access the network as usual. Before 21/02/25 I had excellent signal.The network status checker said there was an issue which was being fixed (21/02/25), however as of today (03/03/25) the tracker states “Our system hasn’t reported any network issues.”. Despite this change in status I still have no access to the network. I tried contacting customer support who told me that the issue was a faulty SIM card (which doesn’t make sense as I can still access the network if I move to another mast). The issue is with the mast that covers Whitehaven town centre.I have been patient as the tracker said the issue was known and is being fixed, but now (nearly two weeks later) the issue is still present, but is no longer aknowledged. I am