Coverage & Network.

Hi I still have the problem that I discussed with you over the telephone yesterday, can you please contact me by phone rather than a text message.

I've been with ID mobile for 6 months now and the issues with signal wherever I am is just getting so frustrating now. I've looked into switching to another service but it's telling me I'll have to pay £49.99 to leave! Because I'm wanting to leave due to poor service, is there a way out of this fee?

My signal has been fine,but the last week or so it dropped dramatically,I am also having problems with people hearing me on a call,could someone please help

I’ve not been able to make or receive any calls all morning. When I call out it just ends the call immediately. everything worked fine until I’ve woken up this morning. tried turning phone on & off and turning airplane mode on. Checked and I’m not in do not disturb…

Hi, after having a phone stolen in Thailand and purchasing a replacement, I now cannot call, send/receive texts or access my mobile data. Is there anything special that needs to be done in settings to allow me to use my phone in the UK? Thanks, Nick

Since ID Mobile introduced VoLTE my Cubot KingKong Mini2 mobilephone has gone silent.I only accept text messages, I can't talk. According to the manufacturer's website: https://www.cubot.net/phones/Kingkong-mini2-pro-specs/82 this phone has the following types of calls: 4G FDD-LTE: Band: B1/ 3/ 7/ 8/ 19/ 20 3G WCDMA: 900 / 2100 MHZ 2G GSM: 850 / 900 / 1800 / 1900 MHz The settings on the phone are: mobile data - yesRoaming yes4G Calling yesWi-Fi Calling On4G prefered Can anything be done to make this phone work normally ? For example, maybe it would help to replace the SIM card also ID Mobile, but with VoLTE option ? Maybe some additional software or driver ? Please help.

Ihave terrible intenet in glasgow, i cant even perform my job properly. I have been a customer for many years but this is the worst ever, been going on for a week, sluggish internet. can some one from ID advise whats going on, ill have to witch network provder as i cant deal with this slow performance - never been this bad postcode area g42

I’m in London for a few days, can’t believe how poor my signal is to say I’m in the capital. Best I’ve had is 4G but only one bar. WHY!!!!!

I have been having problems with Indoor coverage , with iD/3 and according to OFCOM network coverage checker both 3 and EE limit network availability when the device is connected to broadband network. Whereas O2 and Vodafone do not limit their network when connected to a broadband network. Https://checker.ofcom.org.uk/en-gb/mobile-coverage

Been a 3/ID customer for 7 years or so. Recently 4G signal so poor as to unworkable at times. ID say there’s nothing wrong, fault must be at my end. It isn’t. Newish contract phone works just fine. No changes in the local environment. I have line of site with the mast. Issues affecting wife’s ID phone and our 4G (Smarty/Three) router. Ombudsman case rejected as ‘out of their remit’, I’m in a low speed 4G area, and ‘I’ve still been able to use data’. Will be forced to reinstall home broadband. See no reason why I should continue paying £40 a month for unlimited data, when for large parts of the day I can hardly use it. The low speed 4G always used to be decent enough. I’m not using massive amounts of data, but I can’t do a fair bit of what I used to be able to. Any ideas? Short of cancelling and seeing ID in court, I’m stuck! Cheers, Jon

So I've been with Id mobile a week. All other providers have been fine withbthe same phone. I change sim every 12 months. Everytime I call someone and sometimes when they call me, the caller cannot hear me or when they can they say it's very echoey and impossible to make out what I am saying. The phone often switches to 'WiFi calling' but that makes no difference. I can see other threads where this is also the case so it's nothing new. Why is this an issue? What are ID mobile doing to sort this as it's a common thing. This is extremely frustrating especially when I've sat in a phone queue to the bank for 20 mins each time only to get through to someone and they can't hear me and disconnect!! I don't live in the middle of nowhere at all.

Frustrated!! Initially worked fine and last 6 weeks network/signal has been intermittent where I’m unable to make or receive calls unless using WhatsApp! I’ve tried resetting the phone numerous times and tried everything suggested in the ‘chat’ from others having same issue, regarding settings etc. Checked network coverage status, etc for my area and says all is good it reckons. Tried disabling my Wi-Fi on phone which 4G makes an appearance, but disappears once I turn Wi-Fi back on again, and oh my signal only has x1bar 😫. Please, please advise

My husband and I are both with ID and neither of us can make or receive calls. Whenever we do the person on the other end can't hear us. The person on the other line can be heard absolutely fine but they can't hear anything from either of us dialing off an ID phone. I have complained about this already and my husband was sent a new SIM ( I was promised we would both receive new Sims which didn't happen). There has been absolutely no improvement since my complaint and my husbands new SIM has made no difference whatsoever. Both of our phones have been rendered unusable and there seems to be no sensible solution. Why am I paying a monthly charge for two phones that don't function as phones?! I have just lost my Grandma and it is currently impossible to phone Grandad to check in on him. The advice I have been given by ID hasn't fixed the issue and I cannot believe I am paying for a serious lack of service not to mention the fact it is impossible to actually speak to anyone about the issue. Surely there is an ombudsman to deal with fair service/delivery of goods that should be all over this? I have paid for months for a plan that hasn't delivered what was contractually promised. Surely as such I should be free to leave the contract and likely with compensation?

From day one I have had the odd echo and people can head themselves when they contact me , the last 6 weeks it's every day and got worse is this a ID problem or pixel problem the phone just turned 12 months old today ?

I am using a sim in my MiFi with unlimited data but struggling to get any data? What am I doing wrong?

Hi there, I have faced issues with my ID mobile messaging app over the past few days. Messages are delayed and don't reach destination until a few hours/a day after I sent them which is really annoying. Would be able to help please? Thanks Jan

My phone keeps cutting out as does ny husbands. we have both just recently in the last few months moved to ID and this is an ongoing issue. any one know why and how I can report it and get some help?

I recently upgraded my plan to unlimited data. It worked for a few days but now I have no service whatsoever.

I have had none stop problems in dealing with ID mobile in the many years since I first started using them. When my phone was stolen, it was impossible to get in contact with anyone. Now, internet coverage appears intermittent at best, and non-existent at worst. Any attempt to contact customer service is met with a blank wall of unhelpful information. Why am I paying a significant amount for what is absolutely disgraceful customer service, and a complete lack of supply of the service I have been paying for. I cannot wait until my contract ends so I can move to a service provide that….well...provides a service. In the mean time, I would be gracious to anyone who can provide information on how I can reclaim some of my monthly payments for services not rendered, and also any way I can end my contract early.

My WiFi and Mobile data connection are extremely weak and I can’t use my phone properly.

When I am talking on the phone the person on the other end keeps losing me or there is interference, this is worst when I am in the house. I assumed it's to do with WiFi calling however I disabled this and it didn't help! Also my phone doesn't always connect to the WiFi in the house even although other devices are connected and my mobile data signal is extremely unreliable.....help?!?

Hello, Is there any plan to allow users to share data so I can use my 4G watch without having my phone on me. I like ID but I'll struggle to stay with them when others (3 included) offer this service. Thanks

My phone coverage is getting worse and worse. Indoors I get nothing and out I can sometimes message. Occasionally I can make calls but they always break up. This isn't an issue for a remote area, it is the same in Glasgow, Edinburgh, Manchester and Dumfries. I have cleaned the SIM and no change. Tried my partners SIM and that works fine. I basically have a product that is unusable. Suggestions please.

I have been an id mobile customer for a few years and upgraded to new phone and SIM card a few months ago but now have an issue with poor coverage and it’s getting worse , I am unable to receive calls or make calls at home and using data for internet virtually impossible. I’m locked into my contract till 2026 , any suggestions?

I recently joined ID Mobile from Three. I did this as it stated it used the Three network. Since joining I have been having significant issues with my phone not receiving or being able to make any calls in certain areas of my house which I previously had no issues with. When people try to call me it persistently rings out but never offers them the chance to go to voicemail and I never receive a missed call notification so I have no idea that they have ever tried to call. This is causing me lots of problems and I would like this to be resolved.