Coverage & Network.

Since I moved from another mobile company I can’t send any txt messages. I can receive but not send any. Any advice?

ID mobile don’t care that you’ve got issues with coverage, that you’re disabled and need that coverage, or that they’ve told you the phone is yours, then when offering a release of contract taking that back and asking you for the phone that they tell you, you’re not paying for, it’s just your minutes, etc. No-one wants to take ownership at all, don’t care that you’re not going to have a concrete place to stay due to your landlord selling and you need a great service. It’s like talking to a brick wall, I don’t know what else to do to get them to understand and actually do something instead of replying to my emails, then I give them the information and then they reply with something completely different. I’m over it, it’s causing me no end of stress and they don’t care

Why would I not have an internet connection whenever my phone shows the 5g symbol? Once it goes back to 4g I can then connect OK. I thought iDMobile now supported 5g?

I live in a village and I have zero signal at my house or anywhere in the village. Despite it sometimes saying 1 or 2 bars or 4g. Its making things really difficult, eg I go to collect a package and I can’t access my emails, or trying to use the maps satnav once I’ve left my house and out of the WiFi, today I had to drive 10 minutes in what I thought was hopefully the right direction before my phone would connect to the satnav. Is there anything I can do about this? Does it give me the right to cancel my contract?

I have a iphone SE A1723 (1st generation) but unable to get 4G. AS 3G will be discontinued at end of 2024 what is my best option to resolve this?

I own a J3 2017. It has always been able to use voLTE. Recently, it’s microphone broke and I replaced it with an identical model. Same software version, identical hardware. I moved my SIM from the old phone to the new, but the new one does not have a voLTE option. If I put my SIM back into the old phone, the voLTE option is still there. The only difference I could find between the two phones was in the iD Internet access point, under the Access Point Names menu. The new phone (voLTE unavailable) has all the options unlocked, and I can edit them. The old phone (voLTE available) has all the options greyed out and I can edit nothing. If someone could explain to me how to get voLTE enabled on my replacement phone, I would be grateful.

I've just signed up for new contract with id mobile but I'm struggling to get any kind of usable mobile data. Most of the time I'll have an exclamation mark next to my 4G symbol and I can't get any access to the Internet. I tried resetting the phone numerous times (Pixel 8 Pro) and have ensured my APN settings are correct. Any ideas as this is quite frustrating especially if I somewhere that doesn't have WiFi access.

In central London the signal/coverage for data is so poor that regularly I can’t lock or unlock ebikes, play a single song off Spotify, or even send Whatsapp messages. I’ve actually had ID Mobile for a few months and have simply tried to tolerate it but it is crazy when I see random strangers able to instantly lock ebikes, or walking around happily streaming radio/TV on their phone. Why is the signal/coverage so bad? Can anything be done about this? I was on Vodafone before ID Mobile and had zero problems - it was as fast as anything. I’ve tried the online chatbox thing to discuss it but the advisors on that are clueless.

I've kept my phone updated with the latest firmware, tried another phone, even spoken to friends who are on ID mobile and I'm having the same problems as them. I'm finding that I have very bad signal where I'm losing phone calls, not receiving calls and internet is virtually useless. I need my phone for work and work all over the country . Is anyone actually finding the opposite of this? I've been with ID for 6 months now and I'm wishing I hadn't changed provider. And really don't think it's worth the money..... Even though it's cheap.

The network connection is dreadful - !! LTE =0.18meg…. Certainly not the fastest 5g network Just tried a Lebara SIM in my phone and that’s at 62meg…! I have an iPhone 11pro running 17.5.1, my SIM is 100g/month and I have virtually all of that Is anyone else having issues? Have been here for a few days now and nothing I’ve tried improved it How do I actually get to speak with an iD person to get this looked at???

I have literally joined today, I have an iPhone 11, live in Kent area, I done a speed test, that’s just not good, what going wrong?

I get a great signal on iD mobile but no data..can’t even open the iD app. It’s just an absolute waste of money for me! Guess the 3 Network is not for me, it does not have the capacity!

Hi, Recently moved house and I don't think it's just and ID mobile thing as it was the same when I was with someone else. I get signal outside no problem, however in my house I get no signal at all, Is there any way or a device to change this? Cheers Mark

My phone is currently saying “no SIM”. Is this as a result of the recent outages?

The first year has been problem free, but sadly for the past 2 months or so we are having continuous issues with every incoming and outgoing call, people only hear a few words of what we are saying and vice versa, many calls just disconnect after a minute or so. We have 2 contracts in this household with Idmobile and it happens to both of us, trying our sim cards in other phones gives the same issue.Have tried with wifi calling enabled and disabled but it is exactly the same . Last night as a last resort I did a factory reset of both phones but the problem persists. On the network status checker it says “ We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible. We're sorry for any disruption this may cause and will add any further updates here. ” It has been saying this for a while. I will add that data and texts seem to be working okay, though we are not a big user of either, it is the calls that are important and which we use th

Hi, can't make or receive calls text working ok tried reset but not working. Check coverage and it says it's good

I have just moved from EE to IDMobile and now i cannot receive calls from any EE mobiles. I have performed a network reset on the phone but this has not worked. Please help.

If someone tries to call me when I am out of reception then it tells them it is an invalid number rather than going through to voicemail. How can I rectify this? Thanks!

Since using my ID mobile SIM, if I make a phone call - especially from home but this happens anywhere, if I read a number out on a phone call it nearly always breaks up, so if I say “post code M14 3RT” it will probably cut out at the 4 and certainly the 3. It makes it impossible to deal with any numbers, which is a problem because it’s my job! If I switch to an O2 SIM in the same phone (S24 Ultra which supports having 2 physical SIMs), everything is fine, so it is definitely something to do with ID mobile. My suspicion is that it’s something to do with the compression being used, but it means I simply can’t make outgoing calls. Does anyone else have experience of this?

I have terrible signal at my house, for some reason when calls come through they don’t go through WiFi calling and I just get voicemails (which I then can’t dial up at home). My WiFi works fine for emails, watsapp etc. I’ve switched on WiFi calling but am I doing something wrong?

I’ve recently switched from O2 to ID, porting my old number across. My switch happened today and all looks ok, except for the fact that when I look at the primary mobile service provider details on my iPhone (settings- mobile service - primary), it’s still showing as O2. the travel mobile service provider is showing correctly as ID, and the mobile numbers showing under both are correct. Should the primary mobile service provider now not be showing up as ID? I don’t know if it’s connected, but I also get next to no signal when I’m away from WiFi, and only when I have mobile switching turned on. I get no internet without switching turned on

I've just switched from Lycamobile, who I used to get a steady 35-40mbps with, to ID. My router has line of sight to the mast located at 54.2522, -1.2056 which can be pasted into Google Maps. This is a fairly remote rural area, and most residents are old enough to remember the English civil war. I get full five bars of signal continously. The service I'm getting with ID is horrendous - the first speed test gave 8mbps, now they consistently give under 2mbps, and the service “dies” every hour or two, requiring a reboot of the router to reconnect. Is this just how it is and why it's cheap, or is there some kind of network maintenance happening?

This seems like the same problem others are experiencing, e.g. https://community.idmobile.co.uk/ask-a-question-18/unable-to-make-id-mobile-calls-61529 https://community.idmobile.co.uk/coverage-network-24/voice-calls-only-work-when-miles-away-from-home-60543 I have a good 4G signal and 4G calling is enabled on my phone (a OnePlus 5T with Android 11). It works on my other (EE) SIM. In areas where only an LTE signal is available, I am unable to make or receive phone calls on iD. Where 3G or GSM are available it works fine. Where both are available I can reproduce the issue by forcing the phone to LTE only in the settings. I have gone through support - reset network settings, manually force network to iD, clean SIM etc. with no success. They are sending me a replacement SIM but I would be surprised if that helps. If there’s any more debugging info that would be useful I can provide it. Obviously I cannot remain as a customer if it’s impossible to make voice calls in large areas of the coun

About four weeks ago, both my and my wife’s phone stopped processing voice calls when at home or in the local area. We cannot call out: the phone says ‘Dialling’ but there’s no audible dial tone. People trying to call us will sometimes get a message saying we on another line. If we are a few miles away, everything works fine. I have looked for somewhere to log the fault with iD. I thought I had found somewhere but need to look again.

No matter where I am, my 5G is SO slow. It used to be fine at home but after the last week or so, it’s dropped down to barely being useable. It’s saying there’s no network issues in the area but I just cannot believe that?