My iD.

Hi I ordered a phone with carphone warehouse and returned it and disposed of the sim card the sim card was only used to try the phone. I sent the phone back and got confirmation carphone warehouse received it. However ID mobile tried to charge my bank. Was this charge by mistake and will it happen again? Thank you

Why is ID Mobile saying I'm unable to make calls as I've reached my capped limit. I don't have a capped limit I'm unlimited calls

Can I pay more for the upfront cost to lower the monthly cost?

Two days now and still can't make or receive calls. Night mare iD

When I send a messsage to a short code I am told: Calls or texts to short codes are chargeable and are not included in your standard allowance or Add-ons. See our call charges page: https://www.idmobile.co.uk/help-and-advice/call-charges The linked Call charges & Add-On pages allows me to determine that messages to the short code I am using will cost me £0.15. However, I can’t see how to add this to my plan, on which I have a £10 cap. There is no option under Add-ons. It is odd making it so difficult to increase my spending.

I have been unable to make calls for two day. I have just come from curry's where I brought the phone from and there is a queue of customers with the same problem

I have just joined ID mobile today and am using an eSIM on my iPhone XS and I am not getting 5G, however my daughter who is on three is getting a 5G signal at same locations

Hi I am looking to move over to ID but am confused over the one month contracts ? what happens after the month is up ? Wanted to trial a month only to see how good the coverage is? looking forward to your answers

I needed support from ID mobile to change my address but, the only way I could find to contact them was via the ID Mobile Community so I put a message on this site. I was contacted by someone from the community telling me to text my query to a number and they would be able to help me. I did that and that's when the scam started. A guy rang to say he could help. He took my details and said he would process the change of address. Then he rang back to say he was having a problem with my account and he needed to re-register me on their system with my new address. Then he rang again and said he needed to process a small charge to my account as security, which would be refunded within 48 hours. In order for him to assure me that they were genuine, he quoted my bank account number and sort code to me which I had given to ID Mobile. Because of that, I believed he was genuine. Later he rang and said he wanted to apologise for the inconvenience and wanted to send me a gift. The next day I received an iPhone. Then he rang again to say it had been sent to me by mistake and it was meant for another customer, and that my gift had gone to that customer by mistake. He said I had to send it back to them and they would get my gift sent to me from the other customer. But, in between I have tried ringing back the various phone numbers he rang me from, but they are either dead or just ring out with no answer. I put the numbers on to the 'Who Rang Me' website and most of the phone nos are marked as residential premises. The packing slip inside the package was addressed to me from O2 so my husband rang O2 and they said they had no record of me or the phone. The charge to my bank account was from O2 UK Pay as you Go. I looked this up online and there are lots of stories about scams showing this name. When I had mentioned to the guy that the charge showed up as O2 he said that was right, I'd Mobile collaborated with O2. Besides the stress of this situation, i am very concerned and anxious that someone has gained access to my bank account details. The scammers quoted my bank account that is only used for my mobile phone bills. So that clearly points to my personal data having been leaked via ID mobile.I have tried to ring ID Mobile without success. I tried the Live Chat which they say is the best and quickest way to talk to them but, when I went to start a new Chat it said there was an estimated waiting time of 60 minutes. I have tried to Google how to make a complaint to them and on the web page I found they say to 'click on the button below to fill out a form' but the button is to 'see our complaints code of practice' so I cannot contact them that way either. I have never felt so disgusted and frustrated. I believe ID Mobile is in breach of protecting my data and I would like someone to investigate. These people keep ringing all day every day. They have rung me from 13 different numbers and keep pestering me that they are sending me a gift, but I have to return the iPhone to them first. When I said no, it's not my mistake, I want them to send my gift first to me, they start threatening that I have to pay for the iPhone. My husband spoke to them on my behalf on one occasion and they started shouting at him down the phone.

Trying to pay bill and app won't work

Need replacement sim as no one can call me how do I request.

I need a replacement SIM card , the live chat isn’t working and curry’s can’t find my account

Decided to order a phone from ID mobile and moving away from Tesco. In the process it said my number would automatically be ported, then read something else that said I needed to get a PAC code, so got that. Tried to then port the number which requires my ID mobile number, it says it should be in my welcome email but isn't. Can't call support and chat wait time is 70 minutes. Can anyone help a frustrated new customer to find my ID mobile number Just tried accessing the port my number to ID link from the email and now get: "The requested URL was rejected. Please consult with your administrator. Your support ID is: {long number}"

I have just purchased a Samsung S24 and tried to claim my Chromebook laptop from Samsung, however none of the emails that iD mobile send me, or my bill, show proof of purchasing the phone...only the line rental. How do I get the correct invoice i need to make my claim? Thanks, Gemma.

My £20 bundle was due to expire on 23/9/24 at 23:59. - I topped up £20 ready to buy new bundle but it reduced somehow down to below £20 so I then had to top up a minimum of £5 again - I bought the £20 bundle but it says I only have £1.20 left

Hello, it seems I have also been overcharged for the month of september, and now I cannot even access my bills.

My phone said that my eSIM could not be activated so I thought to delete it and re-add it, but when I tried re-adding it, it said that I need a new activation code, how do I request one?

Hi, I can’t access the app as it says my details do not match, what can I do?

Until recently her phone was working normally but today she called me (using whatsapp) to tell me that she was unable to make or receive calls and text messages. Can anyone help?

"Sorry, your details do not match our records'" error message when I add a plan to the iD Mobile app, what do I do?

Hello,I have been having this issue for a very long time. It all started with me trying to send some normal SMS to anyone (by anyone I mean normal people or short numbers to activate some services for myself), and I always get that the message is not delivered, so I went over to my carrier and after several calls nothing was solved, I went over to my Iphone 12 pro settings to check on imessage settings and it kept saying that it is verifying and loading forever and tried every solution there on the internet nothing was solved. Then after checking my signin and security page on my phone I found out that the number says that it is (Unavailable for iMessage and FaceTime). Please if you know how to solve this issue let me know Thanks

I cannot receive or make calls only via WhatsApp or messenger. What should I do ?

Dear all Good morning I have received a - Final Demand Notice for a missing payment Account Number 13841814 dated 16/09/2024 Note that I never receive your telephone card . I confirm that I have closed the direct debit with ID Mobile, after few weeks. Please verify if others have activated or using it. From my site case closed. Regards GIANLUCA FASCIANI

I am a customer who has been without a working phone for a week.I cannot make or receive calls.My son is vulnerable and I need to be in contact with him.I have made two calls to your vulnerable help line lasting over an hour.No one could help or fix my problem I was left with sorry I don’t know what is wrong. It is clear there is a more widespread fault with Id mobile, as there is lots of chat in the internet.I wanted to cancel my contract so I could get a new contract where my phone would work and would keep me in contact with my family.I was told that I would be charged for this and if I wanted to reclaim it I would have to put in a complaint.I did this and I have heard nothing.I would like to cancel my contract with no charge and I will be seeking compensation for the loss of service and the stress and anxiety this has caused.If I do not hear from someone today, I will be taking this further and I will be contacting any media platform/ outlet that I can. This is an appalling way to treat people and to even suggest that you have a dedicated vulnerability contact service and policy . Is laughable.One of the people I spoke to was impatient to the point of being rude.Was unable to explain where certain functions were on the phone that he was asking me to change, when I said that they were. It there he said I was wrong then he checked and said I must have done something.You cannot call as my phone line is not working so you can email me This is the basis of a letter I have sent to curry’s to the only email id provide and will be sending in to all media platforms

Hi I received email from “Overdales” which said I didn’t pay some £12.32 and now I have to pay to them! Can I ask if this is true why I wasn’t contacted by email from you?