My iD.

How do I pay off the phone part of my contract to bring my monthly payment down?

Hi. I bought a phone from three and I wanted to change it to the phone number I have from the ID but I still have a year left on the contract so I wanted to give it to my daughter and change it to her phone number is that possible

Subject: Paid My Balance – Still No Service & Conflicting Emails I’m posting here out of frustration with how this company handles billing and support. I missed a payment recently because I changed banks and my direct debit didn’t transfer correctly – fair enough, that was my error. As soon as I received the ban notice, I paid the full balance immediately. That was over 24 hours ago, and yet I still don’t have access to the service. To make things worse, I’ve just received another email saying I still owe the money – even though the payment has definitely come out of my bank account. Frankly, I’m starting to question how professional this company actually is. You take people’s money but don’t restore the service or even update your system properly. There’s zero communication unless it’s automated messages demanding payment. If anyone from the team sees this, please get this sorted. I’ve paid. I’ve waited. And I’m not going to just sit quietly while you mess people around.

Just got 2 new iPhone 16s for my wife and I and moved from O2 to iD. Wife works in a school and can no longer make/receive phone calls or messages nor browse the internet within school premises. Trying to forward her ID number to another sim but failing when using the normal method. Enable Forwarding, enter number, press back, Forwarding switches itself off. Eventually got calls forwarded using **002*number* but if phone with ID sim is on, it rings there first. If that call is declined it forwards to the other phone. Am I doing something wrong?

I just upgraded my sim only plan via the ID mobile app and I’m unclear how i get/claim the £50 curry’s voucher. Do i get mail with this in it or do i need to redeem it somehow?

Let’s start a discussion regarding the merging of Vodafone and Three As I think it would be beneficial to keep people up-to-date on this I assume ID Mobile will continue to operate after the merger has completed, Because as per the merger rules Set by Ofcom they were not allowed to change the prices that virtual mobile operated pay to Harness the network

Since the beginning of June 2025, iD/Three reception has been horrible here in the Finchley N3 area. To be fair, the reception was already weak, however, I could get by with decent data speeds, but now it’s just zero reception. It has been so bad that our home internet is also Three, and we have no internet at all. My second SIM card is Lebara/Vodafone, and it also has very bad reception. What’s going on? Did anything change that we lost reception all of a sudden? What can I do to avoid changing providers again?

Hi, I live in an area with no signal most of the time. I have had no functionality of WiFi calling since yesterday morning on my ID Mobile number (physical sim) .worked perfectly before. i have an e sim on Vodafone on same phone with WiFi calling working perfectly on that in same WiFi network. i have an IPhone 15 Pro Max with the latest software. i have contacted the broadband provider and apple support at length with everything seeming fine. I have toggled Wi-Fi calling on and off multiple times. I have reset network settings multiple times. I’ve turned off the phone multiple times I’ve used aeroplane mode only.And it works perfectly with the Vodafone Sim but the ID sim when on aeroplane mode comes up with an error message saying please connect to Wi-Fi. i have been to curry’s and got a new physical sim and installed it and still not working.Seems like ID network is not recognising that I am connected to a Wi-Fi network. I have obviously talked to ID customer Support over chats multiple times and they have Said that it is either the Wi-Fi companies’s problem or Apple’s problem. It is neither , given another sim works perfectly on same device and WiFi network i am at a complete loss , really need this to work as I run a business and cannot receive or make calls at home . I will have to leave ID unless they can fix this. Is there anyone out there that can help? thanks!

I am looking a simple answer. Having already spoken to live chat and being informed it would be passed to technical, I have done some research and now have a question. Is 'charge to bill'/'mobile deposit to site' etc available on ID Mobile? After looking into it myself it appears as though any site, game or app I try to use this on it fails, giving various errors relating to operator system or mobile provider. I am assuming this is because they all try to charge it to 3/Three rather than ID. Many thanks in advance for any helpful answers.

I am writing this regarding the failed delivery of a phone ordered for my 89-year-old mother, a Sepsis survivor who urgently needs the device for hospital appointments, consultations, medication orders, and physiotherapy sessions. DPD has failed to deliver the phone on three separate occasions, each resulting in considerable stress and anxiety for her. Delivery Attempt 1 – Saturday 31st May We received a notification from DPD with a tracking number and a delivery PIN. Unfortunately, the person who answered the door was 91 years old and unfamiliar with the concept of a PIN. The delivery driver made no attempt to assist or clarify and promptly left. We spent the rest of the day on the phone and live chat with DPD, Currys, Carphone Warehouse, and iD Mobile. Only by logging into the DPD tracking system on Monday did we discover the parcel had been returned to Currys. Delivery Attempt 2 – Wednesday 4th June The driver arrived without prior notice—no email, no PIN, no tracking update. Again, the delivery was unsuccessful, and we had to repeat the same cycle of contacting multiple customer service teams. Delivery Attempt 3 – Thursday 5th June We contacted the iD Mobile complaints line and arranged for redelivery between 5:30 and 6:30 PM. We were advised that if we didn’t receive a PIN, the driver could either call his office or use his handheld device to send a PIN to our phone.We contacted DPD again but were told they didn’t have our phone number. After returning to iD Mobile's live chat, we confirmed our phone number, email, and address, and were assured we would receive an email notification and that the driver would not turn up unannounced. At 5:45 PM, the driver arrived without any prior notification or PIN. We explained the alternatives provided by iD Mobile, but the driver could neither contact his office nor send us a PIN, claiming he still did not have our phone number. Furthermore, the tracking number on the parcel differed from the first delivery attempt. When checked on the DPD tracking system, it showed that this same tracking number had been used on the second attempt as well. This situation is entirely unacceptable. According to the Consumer Rights Act 2015, Section 29(2): "The goods remain at the trader's risk until they come into the physical possession of the consumer, or a person identified by the consumer, to take possession of the goods." We do not have physical possession of the phone, and it should not be our responsibility to resolve this situation. We require answers to the following: Why was the tracking number changed, and why were we not informed? What contact information (e.g. phone number) was shared with DPD for the new tracking number? Why did the driver not have our phone number? Why did we receive notification for the first delivery attempt but not for the subsequent two? If attempts were made to notify us for the last two deliveries and a phone number was unavailable, why was email not used? What do we do now? We need this phone delivered as a matter of urgency. If it cannot be delivered we request that the order be cancelled immediately so that we can place a new one without further delay.

As title says, checking my eligibility for an upgrade and the date offered is 08/11/25 which seems implausible as the date is after the 24 months of my contract expires. 11th August seems correct but it would be odd for a UK based company to do this?

Dear ID mobile. Your service Is terrible. Your signal is terrible. I can't get through to anyone. I was talking to your robot, then a human, then they transferred me and the connection was terminated after 20 mins saying you had no agents available. Will someone call me immediately! If you can actually get through to me because your signal is just poor poor poor!!!

On Friday I got a text saying a new SIM was on its way. I contacted ID - they cancelled mine and told me to collect a new one from Currys. On Saturday I got text saying new esim was on its way. Told ID, they said they'd put special security in place. Today I got a message saying my account was being closed and my number ported put. Contacted ID but they said they couldn't do anything to stop it. Now the thieves can use my number to receive one time pass codes for my banking. The online help is useless - the agent even shared someone else's details with me by mistake. Advice please.

I’ve several different mobile numbers ringing me telling me they are from ID mobile, one of which sent me an email verification code. Offered me an upgrade and took a deposit but sent the wrong phone. Also said they will wipe my bill of £49! as it was a sim error on they’re behalf. Can someone confirm a number for ID please

Very bad signal wherever I go it's making me think to leave and go with my old network as it's a waste of money when can't use the Internet

My husband and I recently bought iPhone 16s via iD mobile. We can not get call forwarding to work. My husband posted on here and eventually the support team spoke to him via Private Messages. Call Forwarding is now working on his phone. He was told the support team made changes. He asked if they could share the changes they made so we could do the same on my phone but was told that if I want call forwarding to work on my phone, I need to raise a separate request! I am hereby raising a request for someone to make call forwarding work on my phone ASAP as I cannot get an iD mobile signal in the majority of places I currently need one. Thank you!

My wife is currently in Morocco. She purchased a roam beyond add on before but her current bill is showing over £100. Does anyone know what may have happened? She’s trying to use the contact us link but it won’t load.

I moved adress and need to update my billing adress to match this. When I use the App I'm given a message saying that my postcode does not exist. I have tried using the website, but this doesn't even give me the option to view my billing adress for my current plan. How can I get around this?

Worst provider I’ve ever been with. Renewed my contract stupidly as the sales rep said the signal improves with the new phone antenna. Not been able to confirm this as my phone hasn’t been delivered. DPD tried once but never followed my delivery instructions to drop at my neighbours house. When I tried to rearrange a second delivery the DPD website just kept saying something has gone wrong with my parcel. Spoken to ID complaints who said call back In 6 days. Not sure why they couldn’t call me. Got back in touch today to be told from the rep I ordered through a separate company who will deal with it and my phone contract has been longer than 14 days so can’t cancel. But if the goods haven’t ever been delivered I’ don’t see how the 14 days can start to see if I’m happy with the phone? I never leave reviews, good or bad. But if I can save one person from going with ID I’ll be a happy guy. Not sure what I’m doing about my phone as no one is helping. Currently using my old phone 4 weeks into a new contract 😂 Customer service is so poor. All you hear is screaming kids in the background. anyone from management like to call me to try and get to the bottom of this before I post reviews over all forums on the internet. Might sound petty but I’m running out of patience with this poor company. I’ve tried DPD and I’ve spoken to your complains team numerous times. Everyone blames other people. I just want a clear answer other than I won’t be renewing again. WHERE IS MY PHONE? AND I WILL CANCEL MY DD IF NOT SORTED ASAP AS YOU ARE FAILING AS MY PROVIDER. cheers

I went through MSE to gain the £55 Amazon voucher for signing up. However, I never received the email and when I emailed Giftcloud directly they told me I wasn’t eligible ? How do I go about solving this as I’m confident I completed all the steps correctly.

Bill payment extension please

I requested a PAC yesterday, I get it but didn't use it, since I received my service is gone. Can't make calls, can't recive calls, no data. I have spoken to the customer service she couldn't help either. Forwarded my issue to some technical department. She said might take 48hours. Without WiFi I am not able to do anything.

I contacted sales 2 days ago to change my sim provider and opted for an eSIM. No problem so far. A QR code arrived and I downloaded the eSIM. Nowhere did it say I shouldn’t download the eSIM - in fact the message told me to do it when I received it. Two days later I receive a message saying that my transfer will be done in the evening, and that I should now download the eSIM. I eventually found the address for Customer Services but had to go through tons of questions and answers before I could actually speak to a person. All I wanted to tell them was that I had already downloaded the eSIM two days previous, and would I need to do something else. Not a complicated question, but it took more than four hours to get a satisfactory answer. At the end it meant that they had to issue a new QR code with instructions to download it immediately. I had to enter the chat website twice before I got a satisfactory response to my original question. Has anyone else had a similar experience?

I am following the instructions to activate a replacement sim. The activation is in progress and I am supposed to receive a text once it’s complete. Will that come on my new sim or old, in other words should I put the new sim in the phone now or wait for the text?

Your upgrade is cheaper online than when i try to do it via my account with you.