Hi I need a proof of usage please email me to { removed }{ removed }

Not a question… just some feedback.I’ve just spoken to Jaron in the Sales department to try and sort an upgrade. I’ve been with you 2 years and wanted to get better deal than I was being offered. Jaron was super helpful, polite and efficient. I wasn’t on the phone for half an hour (like I have been in the past with other providers) and I ended the call not only staying, and getting a deal I was really happy with, but I then passed the phone to my partner who Jaron continued to help and upgrade him too. It was also quite late on a Friday afternoon and there was much merriment going on behind him clearly (which I have no issue with, we’ve all been there!). It must have been tricky for him to concentrate.. but he remained professional and completely focussed on us. A lovely chap who deserves a bit of recognition for representing your company so well! Thank you Jaron!

I’m passed the date for upgrade.  I’ve chosen Iphone Air base model with 100gb data.  Via the upgrade options on my phone app that comes in at £45.99pm with £199 upfront (total £1302.76) OR £54.99 with £29.00 upfront (£1348.76).However I’ve had an email land in my inbox directing me to a the same plan at ID mobile, exact same phone, via Uswitch at £39.99 with £129 upfront.  Total cost £1127.76That’s £200+ difference.  There’s also a very similar offer on the same site via a different network (but I’d really like to stick with ID Mobile).Surely I can access the cheaper deal via ID Mobile directly?  Surely I don’t have to go via Uswitch?   

I am an existing customer, how do I get onto the double data plans that are currently being offered? They dont show up as an option in the app.

I get a message saying I have 7 oicemails. It plays the first message but I don't get a prompt to say keep it, delete or next one.I can't hear the rest of messages. I have switched voicemail off because of this and I don't get a message saying missed call. Also recent calls doesn't say missed calls just a number.  How do I fix these? Thanks   

My Vodafone number was due to be ported today, Vodafone have ended the number on my old handset and I have had a text on my ID mobile to say that my number has been switched over. However, I my handset is still only showing the ID mobile number. I have switched the phone on and off again etc but it still hasn’t updated. Do I need to just wait and give it more time, or is there something else that needs to be done?

 First time eSIM number not received      How do i get my eSIM number without activating it first ? Trying to create my account but it asks for my number which i dont have it. 

My mobile data doesn’t work well and only have good internet when connected to Wi-Fi and my signal is fine. 

I need a new eSIM code my PAC has transferred 

How do i get my eSIM number without activating it first ?Trying to create my account but it asks for my number which i dont have it. 

Hi, I recently travelled to Greece and whilst on my trip I checked that roaming was enabled on my plan which it was. However, on returning home I have received a nearly £40 roaming charged added to my bill and I’m just wondering why as I was within a roaming area for my whole trip. I’m extremely concerned as I simply cannot afford the bill this month and don’t want to loose access to to my mobile. 

Hi everyone, I have just bought a sim and didn't add my pac code. How do I add it now please before the sim arrives so I can keep my number?

Complainti have been trying to address an issue with an upgrade with ID Mobile for weeks. I contact the live chat numerous times, which is pointless, extremely unhelpful and given all different information. Finally I logged a complaint with customer service where I received a message confirming they would resolve the issue within 7 working days, which it all states in there complaints procedure.this time has passed and I still have no been contacted, the overall service is extremely poor!!

I bought an esim PAYG plan in March 2025. I have just bought an £8 top-up which now shows on my account. However I have had a text stating  I’ve started using chargeable services and my plan is still showing as inactive. Is there something I need to do? I am in the Isle of Man.

Hello, I accidentally paid twice for this month’s iD Mobile bill, not knowing it would also come out of my direct debit in lieu of using what credit I put in. I've tried for a few days straight to get in contact with an agent for this credit to return to my account but nobody has been available. Any advice?Thanks.

First it says:  From 1 October 2024 and until further notice, all customers can use their full UK data allowance in Roam Free destinations*, at no extra cost! We’ll notify you when the promotion ends and when the 30GB Roaming data limit is reinstated. Have a great trip! Then it says you are limited to 30GB if you purchased or upgraded after June 2023. Then it has a clickable arrow pointing up for people who bought prior to June 2023 and a clickable arrow pointing down for people who joined after June 2023. If you click on either of the arrows nothing happens.Then there is a list of charges for people who roam for more than 63 days in 4 months, but immediately below that is notice saying:Our open data fair usage policy no longer applies, meaning customers who joined iD or upgraded on or before 20th June 2023 can use their full data allowance in ou

how early can i upgrade my contract ?

I ordered a phone for my daughter and she did not use the ID mobile sim it came with as she wanted to go with another provider. My most recent direct debit failed, I do not know why as there was money in my account to take it, it failed a second time, now I have had an email from ID mobile stating my direct debit has been cancelled and threatening with debt collection, I just want this money paid, I cannot pay via phone as it wants the ID mobile number, it is impossible to get through via online chat, I am clicking on the right section and nothing is happening. This is making me very worried and anxious, surely there is a way to pay without ID mobile number this is getting ridiculous now.

Hi,I have been using ID mobile for a very long time, when I started as a customer, I never created an ID mobile account as far as I remember.Recently I relocated to the United States, closed my ID mobile account, and canceled my ID mobile direct debit through the barclays app (big mistake). I no longer have my ID mobile SIM card.I realised that I probably still need to pay my final bill.I cannot log into my ID mobile account. I cannot create an ID mobile account as that requires me to recieve an activation code by text. I dont have my SIM card and cannot have it sent to the US, and even if I did my account is closed. I cannot call the number to pay my bill by phone. I cannot reactivate a SIM or use an eSIM as I am abroad (tried that already).  The live chat hasn’t been too helpful. How can I do the following:Do I owe money to ID mobile, if so, how much? How do I pay? 

I have found that my tablet is not compatible with making calls with my second new ID sim only plan, and so would like to cancel the contract. 

Received repeated error messages while trying to transfer my old number 

Hi there is a charge of £2.49 for the above and I don’t understand why. Can you help?

Hello, I recently transferred my mobile number from O2 to iD Mobile and received confirmation that the porting process was completed successfully. However, I am still unable to activate iMessage and FaceTime on this number. The issue appears to be network-related, as I was able to successfully activate iMessage and FaceTime within minutes using a different SIM card. I have confirmed the following: My number is correctly set in iPhone settings (Phone > My Number). I can send and receive regular SMS and calls. I can send an SMS to Apple’s activation number without issues. I’ve tried all standard troubleshooting steps, including resetting network settings and reactivating iMessage/FaceTime.  It seems the problem might be related to the provisioning of my number on your network, particularly regarding Caller Line Identity (CLI) or SMS routing. Could you please verify:

Hi iD Mobile Team,I’ve accidentally deleted my eSIM from my iPhone, which means I can no longer receive text messages to verify my login.I need to reinstall my eSIM and restore service as soon as possible. Unfortunately, I can’t log in to my iD account, as it requires an SMS code to the deleted SIM.Could you please: Reissue my eSIM QR code (or reactivate my existing eSIM) and Send the QR code or activation link to my registered email address on file? I’m happy to verify my identity using account details, billing address, or payment method if required.Thank you for your help — I’d appreciate it if this could be expedited, as I currently have no mobile service.Kind regards,James ParryP.S. I tried the live chat and that just sent me to the app, in a never ending loop.

Paid my bill 2 days ago. Money was taken and bill was not settled. I have had to pay again to settle the bill but there is no way to contact this useless company for a refund. Thankfully my contract is ending soon and I can be rid of you!