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Bills & Charges

Everything you need to know about billing, your allowances and charges on your account.

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andrewgc
Newbie
andrewgcNewbie
posted in Bills & Charges

Service Interuption - Do You Claim For Loss of Service?

I work locally and noticed when I was at home the ID service was basically dead. At work, a couple of miles away, I get some service, but not a great signal. Did an Online Chat and was told "yes, there is a fault and it is being looked at" with a date of about 1 week to get it back to normal. Luckily it was back within about two/three days. In the Online Chat I asked if it were possible to get a bill reduction for the loss of service and was told they couldn't do that until it was fixed. Fine. But then I was told I had to get back in touch to do that. So going to try when I get a free moment, but why is this something we have to fight for and chase? Anyone else had a successful way of claiming back for poor signal service?

2
DeliriousMetro
Sidekick
4 years ago
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