Bills, Payments & Charges.

Why am I getting a text for adding bank account when I have just paid off my phone, surly bits my choice.

I am up to date with my payments but have just been onto my account as all my signal has gone and it says I have an outstanding balance to be paid by 01/08/2025. Why has this happened? My bill is normally paid on 1st of the month but now this. I'm not double paying when everything has been fine. Can someone please contact me to discuss urgently as I need my phone services back on.

Hello I have changed my data plan which is £12 months 100GB data and unlimited calls and messages, but why am I still paying my old bills?why am I still paying £68 for no reason

Hi , Other than live chat and phone number does ID have an email address for customer service? I can't access my account as I don't have access to the phone for recieving a code for completion of registration so can't use live chat and I'm in a really bad signal area. Many thanks

HOW MANY OTHER PEOPLE ARE BEING SCAMMED BY ID MOBILE. THEY SOMETIMES PUT THE DIRECT DEBIT THROUGH TWICE & I DID ANOTHER CONTACT WITH THEM FOR TWO YEARS BEGINNING OF MARCH SO THE NEXT BILLING DATE WAS APRIL 20th .BUT IM SO USED TO THEM JUST TURNING THE PHONE OFF FOR NO REASON . I MANUALLY PAID THE PAYMENT EVEN THO IT WASNT DUE TILL THE NEXT MONTH, THE VERY NEXT DAY THEY TOOK A PAYMENT THEN ANOTHER ONE 10 DAYS LATER. THEN IN APRIL I GOT A BILL FOR £138 !! TOLD ME I MISSED A PAYMENT IN MARCH . I TOOK A SCREENSHOT OF THE BANK PAYMENT, THEN TO BE TOLD IT WAS FEBRUARY. WHICH WHEN I LOOKED TO SCREENSHOT THAT AGAIN THERE HAD BEEN 2 PAYMENTS TAKEN . THIS WAS A NEW CONTRACT IN MARCH , I WOULD HAVE HAD TO PAY IF THERE WAS ANYTHING OUTSTANDING .. THEY JUST DISCONNECT THE PHONE & WILL NOT PUT IT BACK ON UNTILL YOU PAY WHATEVER THEY SAY YOU OWE. MY DUE DATE IS THE 19 / 21st BUT THIS MORNING I WOKE UP TO THE PHONE AGAIN NOT WORKING . THEY DIDNT PUT THE DIRECT DEBIT THROUGH I WAS TOLD IT WAS INACTIVE SO AGAIN I DID A SCREENSHOT TO SHOW IT WAS ACTIVE TO BE TOLD NO FROM OUR END IT ISNT ACTIVE 🤷‍♀️ . I EXPLAINED MY SON WAS IN GUYS HOSPITAL IN THE CANCER UNIT HAVING THE CANCEROUS TUMOUR WHICH WAS ALOT BIGGER THAN ORIGINALLY THOUGHT SO IS HAVIBG HIS KIDNEY REMOVED ALSO UNTILL THEY THEY OPEN HIM UP THEY DO NOT KNOW IF ITS CONTAINED TO THE KIDNEY .OR HAS SPREAD TO HIS BONES AS THIS HAS BEEN VERY QUICK . IT WAS FOUND DOING AN MRI SCAN FIR SOMETHING EKSE WHEN IT WAS DETECTED !! 6 DAYS LATER HES LAYING THERE RIGHT NOW HAVING SURGERY. I EXPLAINED THIS & SAID IT IS ACTIVE JUST PLEASE CONNECT MY OHONE . MY REPLY WAS I HAVE NOW PUT IN A COMPLAINT FOR YOU SO YOU WILL HAVE TO WAIT FOR 3 DAYS …THIS COMPANY IS DISGUSTING. THEY HAVE ALWAYS BEEN VERY RUDE . THEY NEED A NEW ACCOUNTANT !!! THAT CAN DO FIGURES !!!! II HAVE A BUSINESS PHONE WITH THEM ALSO WHICH HAS WORKED 3 WEEKS IUT OF THE 18 MONTHS I HAVE BEEN PAYING IT HAS CAUSED ME SO MANY PROBLEMS AS THAT IS MY MAIN NUMBER , I HAVE LIST SO MUCH BUSINESS . II AM NOW GOING TO HAVE TO SUE THEM !!! AFTER THEIR BEHAVIOUR TODAY NO COMPASSION THESE PEOPLE ARE SCUM !!!!!! HAS ANYONE HAD ANY BAD EXPERIENCES ??? PLEASE LET ME KNOW AS IM GOING TO NEED SOME BACK UP . ON WHAT THEY ARE DOING . I HAVE CONTACTED RIP OF BRITTON & WHEN MY SON COME OUT I WILL BE TAKIBG THIS AS FAR AS I CAN !!! PLEASE KET ME KNOW IF ANY BAD EXPERIENCES I WIULD REALLY APPRECIATE IT .. I THINK THIS IS A GAME TO THEM , AS OTHER TIMES THEY DONT TAKE THE MONEY BUT WHEN THATS DONE OBVIOUSLY I DONT LOOK TO SEE IF THEY HAVE TAKEN THE MONEY , SO I DONT KNOW THE MONEY WASNT TAKEN , AS THEY KEEP THE SERVICE RUNNING BUT AFTER 2 DAYS THE BILL IS IN A COLLECTION AGENCY !!! THEY MUST BE WORKING TOGETHER GETTING A KICK BACK , THEY STILL DONT DISCONNECT THE SERVICE BUT I GET A TEXT OWING DOUBLE FROM THE COLLECTION AGENCY . THIS HAS HAPPENED A COUPLE OF TIMES .

Hi, has anyone successfully downgraded their plan to a cheaper one and if so, how did they do it? I’m currently paying £8 per month and have around 8 months left on my 12 months contract. I’m sick of poor coverage, slow speeds and calls not connecting or dropping. So I’d like to leave but begrudge paying for 8 months at full price that I don’t want. Other networks seem to have plans from £3/£4 per month but not iD. When I check other plan options, it’s only possible to upgrade, not drop it and then leave. I realise if anyone has managed this, they’re unlikely to be here to help but you never know. Thanks

I have had an ID mobile plan for my son's phone since December and was recieving email bill notifications up until I decided to join id mobile too a few months ago. I have both plans on my id mobile app but only ever receive a bill notification for my bill now not my son's. This is especially frustrating since he failed to tell me he was out of data on holiday and ran up a £112 bill! I have raised it multiple times with ID and still getting no resolution. Yes I know I can look on the app for the bill amount and date but he email notification is there for a reason, to prompt me to look in the app and ID mobiles preferred way of billing. The email address and settings are correct in the app.

Hi I paid twice last month I should be in credit but I am receiving emails that I have to pay again sort it out ASAP please

Hi is there any chance I can upgrade my monthly deal to £7 for 40gb please ? I have seen this on uswitch

I have unrecognised payments on my account

I was in turkey earlier year and ended up with quite a big bill...I'm now going to Spain and cannot find roaming charges bolt on for Spain? Please help

Hi. Recently I have changed my plan with iD but I received two bills with diffrent amounts to pay. I got an email with £50 to pay but on an app bill is £3CR. I deleted my direct debit to not pay that. What I can do as when I called iD helpline number there were no option to talk with anyone. Any ideas how to contact with them or how to solve this problem? Thanks

I have received a final demand notice. i took out a sim only contract which ended up in error due to the fact i already had a contract with id mobile. To move to that contract, id have had to have changed my phone number. So i cancelled it within the 14 day cooling off period. i have been receiving texts saying that i need to pay but when i call id mobile, the automated system says im up to date. help! What do i do?

Waiting for proof of purchase. Money has been taken but I haven’t received any further information.

I have just spent 15mins with the live chat bot, trying to talk to a human, your system isn’t fit for purpose as it keeps telling me to add a valid postcode even though I have . So I cannot get through to talk to someone. I need to add my sons ID mobile account to my apps plans but every time I try I get an error. my son is now on his way to France with the school and is being charged roaming charges, and I don’t understand why so need to ‘log in’ to his account to see what’s happening. Please help.

Hi, I keep having phone calls about reducing my monthly plan. is there a trail of people try to contact me in regards to reducing my monthly payments? If so I do want to do this however, the people I have been talking to rush to ask for me email adress which makes me uncomfortable and not want to give out any details. if this is legit then I would like to reduce my monthly plan please. many thanks Sammy

My plan includes unlimited minutes and text and yet I am receiving messages to say I have ran out of minutes. Why?

My bill is payed but still saying emergency calls only why

Can you please give me an extension for my bill for the next two weeks I am struggling at the moment due to living costs so I would much appreciate it if you could not terminate my line until two weeks from today and I will promise to pay thank you

Please send a log of my most recent chat with Sisanda.

For the last 10 years I have had an ID mobile account where my son is the user of the phone. As he is now 20, I want to keep the account but would like it in his name and with his bank details. how do I do this? I would rather not close account, but will do if need be.

For the last 10 years I have had an ID mobile account where my son is the user of the phone. As he is now 20, I want to keep the account but would like it in his name and with his bank details. how do I do this? I would rather not close account, but will do if need be.

Hello! I found out the amount I’m paying to ID Mobile Limited, is not recognizable! Started £19.99, now £23.77! I thought I’m paying off a mobile phone but it’s not! What is this payment? Can’t recognize! Help me, to contact someone who can tell me what is this payment!

Hi I need to apply for a payment holiday due to moving house. I haven’t had internet installed yet so have needed to buy data add ons. Can someone contact me to arrange this if possible. Thanks

My one year mobile plan (SIM only) expires in 13 days. Can I leave ID mobile without any penalty? What will be my charges if I leave before 10 days of my plan expires. Will there be any termination charges if leave ID mobile, before the plan expires. I only have 13days left for completion of one year contract.