Coverage & Network.

Hi. I joined iD mobile on 16/07 from 3 using a PAC. However I have only got data service and no network coverage. So I have been unable to make calls or message from my phone except when I have a solid WiFi connection since 16/07. I have contacted iD chat bot before today and was given a number of steps to follow which did not work. I was put through to a live chat with two separate agents. I was told to wait until engineering work was complete in my area and to keep refreshing network settings but this has not worked either.

Several days ago, I checked the service status page and it says there's an issue in my area. Tomorrow will be the 4th day. The service status page doesn't give any indication of when the problem will be resolved. How long is it likely to be out for? Is there going to be a discount on my bill this month given I'm not receiving the service I'm paying for?

I’ve been on holiday in the New Forest and mobile coverage has been really really poor. I’m thinking of moving to a different provider to resolve this. Am I doing the right thing?

i am still having the issue of a delay on calls. This has been happening for several months now. Doesnt matter where I am or how much signal I have, the other person can't hear my voice for 3-5 seconds after I start talking and 70% of the time my calls just drop out.

Attended download festival this year and had no signal for 3 days. Fine at hotel in Nottingham. However ever since going with ID I have to use WiFi calling in Dollar central Scotland where ID say the signal should be fine. Will 100% leave ID at end of my contract. Why is the service so poor?

I’ve just started visiting Winchester town centre on a regular basis (SO237DD). I am not getting a phone signal, my phone just shows the satellite symbol for emergencies. Outside of Winchester the signal is fine. Anybody else experienced this? My phone is a new iPhone 16e.

Had no signal at all for a week, the status tracker says there is a problem in my area but cannot get clear answers from the chat agents on what is going on with it. One told me it would be fixed yesterday and it isn’t, now are telling me there is no known fix date even though it was “planned maintenance”, if planned surely comms should have gone out to tell people - surely unacceptable and the differing stories makes me feel like they are made up/stock answers just to push people away. I’ve also travelled to other areas of country to places that allegedly have signal and still couldn’t get any signal despite resetting network settings etc and trying other troubleshooting options Has anyone else experiences this and what was the solution if you got one? Thanks

I've been with ID mobile for a few months now. I live in the central belt of Scotland near Edinburgh and my coverage is almonst non-existent. On the campus where I work there is zero reception apart from small pockets here and there. The coverage says I should have excellent indoor and outdoor 4G coverage. It says the same for my home address and I have the same problems. The only reliable method of communication is when I'm on a wifi network. Absolutely disgusted with this abysmal service. Unfortunately I have to put up with it for two years but will not renew after that.

Hi all, Been experiencing this after starting a new contract with id mobile, maximum speed in center harrow on the hill st ann road, is around 4mbs, even though the 5g signal is full. I encountered this problem couple of years or so ago when I had a contract and the speed was reaching more than 200mbs in some places was reaching 750mbs, however after few weeks of this good service the speed became less than 3 or 4 Mbs at ha11hl, when I checked the coverage it was saying the network is aware of problems in the network in the local area and that their engineers are on the case to fix, I screened shoted the network coverage status and for nearly 6months was exactly the same message, due to my low income I had to cancel with 3 the contract, because I moved to them from O2 network who had the issue very identical and also for many months the message on their website was the same, one response was that they aware for the network issue and that a mast in area is having issues and that they reported to OFFCOM, as it said they needed permission from the land lord to access the site or something strange like that. Sadly because I moved to another service provider because they were not able to meet their commitment and I didn't have any mobile devices bought with any of the contract, I discovered so many missed up on credit score who would be perfect if it wasn't for the 2 network 3 and o2 wouldn't add bad reports on my credit reports while its them that failed to provide service, im quite sure OFFCOM regulations forbids them from doing so. Any way they did and now in the battle to clear my credit report wich is so frustrating. Any way im facing the same issues now with my new ID mobile contract and really wish for some advices from ID Mobile community Also my other mobile phone which uses lycamobile a cheaper way to get ee services is the same, my both devices are uptodate and both reached a normal and high speed on the same networks before now. Can you please advise as I still can't afford to purchase a new contract and keep this one, as worrying about the impact on my credit report. Can you please advise, able to provide screen shots of the speed test and the coverage checkers messages from both providers if it helps. Kind Regards, Kam Mohamed

Absolute rubbish signals on this network. Both me and my wife changed to this network thinking it was a better deal. But paying for a service that in the main drops out when we’re at home is very expensive. Does anyone else have similar issues? I ask the question thinking I already know the answer.

i cannot make and receive any phone call since June. terrible ID mobile coverage

Let’s start a discussion regarding the merging of Vodafone and Three As I think it would be beneficial to keep people up-to-date on this I assume ID Mobile will continue to operate after the merger has completed, Because as per the merger rules Set by Ofcom they were not allowed to change the prices that virtual mobile operated pay to Harness the network

Very very slow network speed on 4G in TQ14 0BG only a few k < 20 up or down, been like it for a while, status check says its being worked on - any idea on the fix time

I’ve been using a telephone service for a while to call a friend in China - it gives me an 0203 number to use that links to her Chinese number. It has been working fine for ages. I changed my iD plan in December though it was the same service, but since May I’ve been unable to connect. Im not sure that it’s from the other end as the “Sorry, the call cannot be connected at this time” is only in English and it was in English and Mandarin when I’ve had automated messages before. Ive attempted to contact the service I’ve been using, but I’m yet to get a response. Does anyone know where the fault may lie? Thanks

Fairly recently moved to ID Mobile. Had an iPhone 12 and found that in most circumstances and locations I can’t make calls . The phone says it is dialling out, but there is no sound my end or the other person’s end Have reset all settings and now upgraded to a new iPhone which has the same problem. New sentence Have reset all settings and now upgraded to a new iPhone which has the same problem. Please could you advise me how I can fix this?

Hi I am having long term very poor phone signal since joining ID. It’s now at its worst and at times people can’t phone me if I’m away from the house and away from the wifi calling. any advice please?

Will an Id mobile esim work on a Samsung Galaxy 8 Cassic?

I would be grateful for some help and advice please as a matter of urgency. I can receive calls but cannot make any outgoing calls. I am in Guernsey presently and have had no issues previously making calls. However, about 3 weeks ago the problems started. It seems I cannot call any Guernsey mobile numbers, “CALL FAILED” keeps happening. I was over 3 hours last Friday afternoon chatting to Chatbot on ID, I did all the checks and still no success. I have switched my phone on/off 3 times, still no luck. Also I have done a Network Reset, still no luck. Please can someone help me as a matter of urgency, being without my phone is a nightmare. Thank you so much. SAJ. P.S. I can receive phone calls, just cannot make outgoing calls

Is the system down again. I couldn't make or receive calls yesterday, In evening it came back and now it's back to not taking incoming and outgoing calls.

Ive been using this network for just over a month, and i can say without a doubt its the worst network i have ever used. Im consistantly getting below 1mbps data speeds regardless of where i am or what time it is. My job consists of mainly driving for 9-10 hours a day so even hundreds of miles around the country at any time my data speeds are sickening. It interferes with my job as i use google maps to navigate my journey, i have complained so many times about this and still no one has done anything to help. They sent me a new sim card as “that may be the problem” when it obviously isnt, then they say “oh its because a mast is faulty and needs fixing”, despite me being 300+ miles away from that location, then they come up with, “oh its just congestion”. I highly doubt there is congestion across the entire of the country. Its so infuriating having to pay and deal with my service being this tragic. Avoid this network at all costs, it is not worth it.

Hi, phonecalls won't come through to my phone for the last 2 days. I think there was an update just before that. I can make calls, and can send and receive texts. When someone calls it says something like 'conditional forwarding ' on their phone, but it doesn't connect to my or my answerphone. Any suggestions? Thanks

I am new and moved my old number to ID mobile. I keep getting no service and phone calls are interrupted. It works fine for a couple of days then back to normal service again, although it doesn't stay long but quite annoying specifically I changed to this expecting a better service. Any help or advice plz.

Recently took out an ID mobile contract after 10 years with Tesco mobile. I have next to no reception in Edinburgh city centre, voice calls cut off and when using WhatsApp also poor. Is anyone else seen this? Very surprised and disappointed.

Hi, for weeks now as soon as I leave my house and disconnect from my home WI-FI, my phone reception states I have a health service of 4G however if I try to use any internet data it dosent work in the slightest. I have tried resetting phone, trying sim on a new phone and still nothing. The only time my data seems to work is when I leave my home town. area is C010 when running a status checker via ID mobile it comes up with this “We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible. We're sorry for any disruption this may cause and will add any further updates here.” What’s the point in paying for a service if you can’t use it. anyone else experiencing or experienced a similar issue, and if so how or what did you do?

Hello, I recently switched to ID Mobile and am using an esim. I am finding intermittent Internet connectivity issues, particularly when my phone switches from 5g to 4g. At times to get the Internet working I have to either turn off and turn on data back on, switch to another sim and back or flight mode and back. Anyone else experienced this kind of issue? I have requested a physical sim to see if that resolves my issues. I am using a compatible phone, Samsung S24 Ultra. Thanks,