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Coverage

Everything you need to know about your iD Mobile coverage. Check your signal strength and see if your home postcode is covered.

330 Topics
1,231 Replies

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Nikhil P

started this topic

Wi-Fi Calling & 4G Calling

What is Wi-Fi Calling (VoWIFI)? Wi-Fi Calling is a great iD feature on selected handsets. It lets you use the power of Wi-Fi to make better...

iD Mobile

started this topic

How to check coverage

How to check your coverage We’ve got a handy online coverage checker that lets you find out the signal strength in your area. You can sea...

330 Topics

Most replies

Recently active Most views Newest first

PaBloX Civilian

Unable to send text messages using WiFi Calling

Question

I can receive calls and texts using WiFi Calling + able to make outgoing calls using WiFi Calling. But unable to send texts - immediate message states "Not Delivered". However, if I text my own phone - text is immediately delivered. Apple iPhone SE (iOS 12.0), iD Mobile SIM, BT Home Hub 6 Advice...

0 2968 30

1 month ago

Nikhil P iD Mobile Employee

F.A.Q. Wi-Fi Calling & 4G Calling

What is Wi-Fi Calling (VoWIFI)? Wi-Fi Calling is a great iD feature on selected handsets. It lets you use the power of Wi-Fi to make better calls, and smash through indoor blackspots. Indoor blackspots can stop you getting connected, but with Wi-Fi Calling, that's not a problem. It gives you cleare...

0 10297 28

2 months ago

evhargreaves Civilian

Not registered on network

Solved

I've been an ID customer for about 3 years, after about 18 months I started to have some issues with mobile data (being unable to connect to 4G, having to restart phone 3 times to use data for about 10 minutes before it went again) but was told this was because of the handset/poor signal. I upgraded...

1 3139 26

7 months ago

spenners Civilian

Wifi Calling No Service

Solved

I’m new to Id Mobile and cannot make WiFi calls when there is no Id service (signal). It works in my living room where the is an Id signal but not in the bedroom where there isn’t. I’m using an iPhone SE on IOS 11.4. My understanding was that WiFi calling worked regardless of Id signal strength. Am...

0 6363 26

1 year ago

lawrence

Call failed when I try to call out?

Everytime I make a call i get a message saying call failed call back. Anybody got an idea as to why please

0 599 19

7 months ago

Tash Civilian

unable to send text messages

Its been over a week I am unable to send any text messages. I was told by your support team that I need to switch to 4g as the network in my area " apparently "is "down" or "under repair" God knows. My phone is an Android phone the model is a One plus 3T. Please give some solution to this as I am...

0 220 18

4 months ago

Solfer Civilian

Slow 4G last 2 days

Question

Been a happy customer for 3 years now, never had any speed issues.. But for the past 2 days, I barely get 5 mbps, and it's often less than 1 mbps. Network status suggests that all is ok, so I'm stumped why my speeds have suddenly dropped off?

0 654 17

10 months ago

Fuzzy Dunlop Civilian

Pixel 3 xl wifi calling and volte

Solved

The pixel 3 xl is capable of of wifi calling and volte. Typing this into the dialer *#*#4636#*#* shows its disabled on id mobile. Can you please whitelist it, I have crappy signal where I live and wifi calling is a must.

1 567 16

1 month ago

Stumuzz Civilian

Refund for no service

Solved

Hi all, My wife and i went abroad for several weeks starting on the 8th of September. As soon as we left the UK we both were unable to make calls or receive calls. Luckily I had a sim card for a different network which worked as soon as it was put into either phone. My wife's phone when she tried to...

2 1923 15

9 months ago

Timo

I'm having Signal Issues

Question

As you cant help me on chat or telephone maybe here I will get help. My service not working as it should. Cant make a call, text or use data at home

0 306 15

9 months ago

Crazyfox69 Civilian

Can make WiFi calls but can't receive them?

Question

I can make wifi calls but I can't receive them. Please help.

0 149 15

1 year ago

kai Civilian

London Underground WiFi

Solved

Does iD work with Virgin Media WiFi at London Underground?

0 4224 14

1 year ago

Starkey93 Civilian

Bad signal/not what ID Mobile promised

Question

Since I have been an ID Mobile Customer I ha e had poor signal, extremely poor 2-3 bars I have not had any 4G signal at all all the time i have had the sim, I feel hard done by ID Mobile and feel I was offered a service that I am not receiving is there any rules about offering a great service then g...

0 1897 13

2 months ago

gs1956_2000

No signal in "Very good service" area.

Question

Hello, I have practically no service at home (except occasionally in some rooms upstairs). According to the Coverage & Network status page I should have "very good service" in my area (OX2 7TG), and that's why I changed to iD in the first place. I see, however, the following announcement on the sa...

1 585 13

6 months ago

Cassabells Civilian

cannot dial out or receive calls?

Solved

Sonce this morning I have not been able to dial out just says dialling when ring someone then cuts off and I have not had any incoming calls. I work from home , is there an issue in BL5 area. Also no live web chat.

0 274 12

2 days ago

Swannie Civilian

WiFi Calling not working?

Question

i used to get WiFi calling at home but this has now stopped. I can still get it at work. I have reset the router and have tried resetting the Network settings in my iPhone.

0 909 12

5 months ago

JessR091102 Civilian

Signal Issues

I have recently had a new phone (iPhone XS max) and I am using the same sim as what I did in my old phone (iPhone 6) after it recieving perfect signal for the 4 days of having this phone the signal has been cut out and can’t receive anything, do I need a new sim?

1 337 12

10 months ago

Lea51 Civilian

No signal or Wifi Calling - Samsung S8 Plus

Question

I moved over to ID last week , porting my number from EE. My phone is unlocked but I cannot get any signal where I live and my Wifi calling no longer works since changing from EE.

2 185 12

3 months ago

Tyluild Civilian

Wifi call not working

Question

I am not quite sure when my wifi calling stopped worked however, it no longer is. When I’m in an area with signal my 3g 4g or whatever works fine but in an area where I have no signal and only wifi nothing appears for the wifi calls. I have an iphone7+ all with the correct iOS update so I’m unsure...

0 386 12

1 year ago

ewalker

No incoming communications

Solved

Hi, just wondering whether anyone can help with this! Just realised that my phone is not receiving any incoming telephone calls or text messages but I can make phone calls and sent texts. When people try and call me it says number is not recognised. Has anyone come across this before? Thanks

0 1754 12

1 year ago

Spikeyman Civilian

How to cancel call forwarding?

Question

Idmobile is the most complex provider I have ever used for getting settings and 4g data. Does anyone know how to cancel ALL call forwarding to voicemail which I have managed to turn off? So far in the north east of England non of us has managed to get a 4G data connection only H+ The call centr...

0 1259 11

1 year ago

LauraTurner Civilian

no service in BN10

Question

No Service in BN10 area for two days now. Any idea when the problem will be fixed please?

0 54 11

1 month ago

juliandee Civilian

Phone not receiving otps

Question

I've seen the previous topic and I don't have a problem with Santander OTPs but do with online credit card purchases with both M&S Bank and HSBC. Can anyone advise? Many thanks, Julian

0 146 11

2 months ago

Ina Civilian

Network down

Question

Is network down again? When network will be up and running please?

0 193 10

2 months ago

DeliriousMetro Hero

VoLTE support for OnePlus 6?

Solved

Hi there, The current supported list for 4G Calling is limited to quite a few handsets. The OP 6 has a modem capable of the VOLTE capability but it is not provisioned by the network. I would be very happy if you support this I cannot see any negatives to this. Thanks, Henri

0 2480 10

1 year ago

Page 1 / 14

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