Coverage & Network.

In the past few months I've been missing several calls from NHS. They are calling but my phone doesn't ring, calls don't appear as missed calls either. Please help!

My 4G has suddenly stopped working at home, have done a network reset but still no good. Used my SIM card in my partners phone and it worked fine and put her SIM card in my phone and that worked. What’s the issue?

My 4G SIM card is not having a connection on my phone, Blackview 8 Mobile

I am not sure what's going on an ID mobile or 3 nights on the run I about no internet at home in the evening I can't make and receive calls it's a good job I have home Wi-Fi otherwise I will be stuck does anyone know anything about this or is it happening to everyone else.

My service doesnt work properly

For the past month I have no mobile data indoors. Calls don't connect or when they do, people can't hear me. When I move outside and a little away, services resume. I am so tired of this. My husband has the same issue. I managed to connect to ID mobile via chat couple of times and been asked to change some settings which I did, but then the chat always disconnects before reaching a resolution. I tried to file a complaint but it doesn't go through. There is no issue with the signal. I checked online. I also tried to move my SIM in another phone. Same issue. I tried to restart it. Same issue. Please help.

No signal

Please help. I’m a new customer and do not know how to contact ID Mobile. I have 2 bars of 4G signal outdoors around the area where I live but never any data connection. According to ID Mobile coverage checker I should have “excellent service” in and outdoors. According to OFCOM checker I should have “good outdoor” coverage. Why no data here? All apps and speed checkers on my phone consistently agree I have no data connection - they just time out with an error. Help!! (iPhone 16 Pro)

Both myself and my partner are in ID mobile and neither of us has any signal, we can only make WiFi calls. Is there a problem in the SK122EH area?

I’ve recently moved across to idmobile (about 2-3 weeks) and think I may have made a huge mistake!! The signal and network coverage are terrible, I’ve noticed a huge difference from my previous provider. I’ve checked the signal checker etc and although it says coverage, I have 1 bar and cannot load anything. I cannot load anything at London Waterloo despite it saying 4g, can’t even buy my train ticket!!! My handset is new so it’s not that either, just bad coverage. Any ideas as how can I do 2 years never knowing if I’ll have signal??

I've done all the normal things to improve my network connection, but lately it's been really bad, Network tests: Meteor - result poor (ping - 0.0ms, upload - 879Kps, download - 0.0ms). Opensignal - result (latency - 53ms, upload - 624Kps, download - 6.34Mbps) So calls seem ok now and again. Messenger calling, poor. Websites so slow giving up waiting. This is a poor show for ID Mobile. Check the coverage on ID Mobile app and it supposed to be good for indoor and out, but this is not the case. Please advise.

Hello, I cannot send texts on my new contract. My old number says it has switched over, I can use iMessage but SMS will not send. My data is working fine. I have unlimited texts as part of my contract. Do you know what I can do to fix this?

Hi there, I joined ID Mobile a few months ago after upgrading my phone, however I have noticed how horrendous the signal strength and coverage is in my city. I don’t care too much about 4G or 5G, but when I don’t have good enough signal to receive phone calls, I consider this a huge issue. I live in the PE2 8XE area, and others in my family are on ID living in various other areas of Peterborough and all have terrible signal. Are there any signal boosters that ID provides? Or frustratingly I can buy. As I said, I don’t care much about 4G/5G whilst out and about, but all phone networks should be able to provide basic signal for phone calls! TIYA.

I have been having problems with my signal and is now costing me jobs due to using it for work I'm not happy about this at all Can you sort this out please 🙏

Whenever I am making a call or sending a text to any number geographic or otherwise I am getting a message that my service does not allow access to this number. Neither can I send a message. My data services are working just fine. have tried everything on help pages inc restarting the phone. My data plan and subscriptions are all up to date and ok ,, money is also there. please help

Hi I can't make or receive calls on my Sony Xperia xz2. Data and SMS are working fine There's no option in settings for WiFi calling or voLTE. VoLTE provisioning it's greyed out on *#4636 screen. I have found a Id mobile support article saying that the xz2 model is volte supported.. But mine is the compact model. Can anyone help please?

Hi all, Hope you can help! Woke up this morning and my phone has no signal I can only use WIFI calling. The coverage Checker says my area is not affected. I have tried what the Live bot said: move a mile away, put phone in flight mode and turn phone off and back on but this doesn't work. Also Hotspot has randomly been disactivated and now says ‘set up personal hotspot, to enable personal hotspot on this account contact ID’ It worked fine yesterday, I have no outstanding Bills, and I have plenty data left. I cant find away to actually contact ID to help me. Has this happened to anyone before or can anyone help please?

Since Wednesday I have been unable to make and receive normal phone calls. It only works once after I turn my phone off and on again, after this, I can no longer be contacted. This problem has been ongoing for quite a while now. I’m aware of the Three outage but many replies state that it has been resolved however I am STILL having problems. Before I receive the copy and paste messages, yes I have voLTE turned on. When will this issue be FULLY resolved for all.

Had barely any service for days now. Works temporarily, and only very slowly. Life has become painfully tedious because I use my phone to tether my TV and PS5 and I’m unable to right now. You’ve consigned me to the misery of terrestrial TV :(

I have three numbers and this last week they have all struggled to get a signal, in fact most of the time there is no signal. The area is postcode HU17. Is anyone aware of any problems? Is it possible to cancel a contract on the basis that no service is being received anymore?

Dear IDmobile For the past three weeks, I have been unable to make or receive calls. Despite repeated attempts, I haven’t been able to get through to anyone for support, and the issue remains unresolved. This has caused a lot of frustration, and I’m extremely disappointed with the lack of service and communication. If this issue is not resolved immediately, I would like to cancel my contract without penalty. Please treat this as urgent and get back to me as soon as possible. Thank you, Ravinder Joshi

Hi iD, Not all the time, but every now and then, (it seems to be about once a week for a few hours) I am unable to make calls. During these periods, my phone allows me to send and receive text messages as normal and I have 4 bars of signal so I know it is not of or related to signal. With incoming calls, my phone doesn’t even ring and I am told it goes straight to voicemail. With outgoing, it says “connecting” on the screen, before eventually cancelling out. Other users who have written in with this problem are told that their device is not on the approved list and while that is the case, I do not understand why this is only an intermittent problem? I would expect it to be a constant problem otherwise. I am also new to iD so know this isn’t down to an old/worn SIM card. I use a Nokia 8000 4G and although it is 4G enabled, I have this switched off because I only use this phone for calls and texts, likewise with the WiFi capability. I am looking to change my handset, but how can I be sure that doing so is going to solve the issue? I am happy to get a phone that is on the approved handset list, however if I do not have 4G or WiFi enabled, is this likely to continue causing problems because there will be no VoLTE or WiFi calling to supplement? And what, if anything, can you suggest as a remedy to this problem? Thank you

I cannot make or receive calls, I cannot send texts and I cannot use my mobile data. Please fix this issue as a matter of urgency, this is the second time in 6 months I have experienced this issue with ID mobile and I rely on my phone to ensure my ailing parents are not needing support. I have used a troubleshooting ID mobile network website, I Checked the network status in my area & there are no reported problems I have disconnected from the network, chosen another network provider and then re-chosen ID mobile. I have taken my SIM card in and out. Please fix this issue ASAP. Thank you.

Hi my network is not working at my place w69bt now i come to germany even here I don’t get any calls or make calls please would you let me know whats the issue thank you

Without any notification my mobile randomly stops being able to make and receive calls (and text messages), and there is no indication that there is any issue. WhatsApp is fine and other wifi/data apps are ok it just seems that making and receiving calls can stop working. This is even with Wifi calling switched on. When I find out about the problem (i.e. someone contacts me via another method saying they tried to call me) I have to switch on airplane mode and then switch it back off, which seems to reconnect standard calls and messaging. There is no way to know that this is a problem so I could be missing calls etc and not know.