Getting started with iD.

I have lost my phone, how can I transfer the phone number from my old phone to my new phone without my old SIM? Both my old phone and my new one are with ID mobile.

Hi I need a SIM card for use in my tablet to use data only, would I be able to use an ID Mobile Sim Only deal sim in one?

I paid my bill nearly 6hrs ago & still ive no service why??

I have provided my PAC no. so I can keep my old number. However an error message comes up saying there’s an issue! I’ve attached a screenshot of the message

Can’t make calls or texts (SMS’s). But can receive them. No idea what’s happened with my daughter’s phone. I set up the transfer online so have no idea what’s happened. And I’m currently being charged by both ID and my previous supplier. Can anyone help? I’m disappointed I can’t pick up the phone and speak to someone.

I have recently ordered a pixel 8a which should have come with the Google buds but I haven't received them and there is no option to claim them as gift. Can someone help?

My new sim and phone came with no welcome email or phone number. Sim does not work in the phone ….looks like sim has not been activated but can’t activate it as don’t have the phone number for the sim

I’ve turned off the safe search button and waited 24 hours and it still blocking my search

I gave my PAC code and was given today between 8am-6pm to transfer but nothing has happened yet. I also haven’t had an email confirmation that I submitted my PAC code, but I can’t resubmit as it says it’s already been used. Please can you help? I don’t want to be paying for 2 contracts.

I'm new to IDMobile. Had no welcome. Have no number. Old number not transferred. No way of logging in without a number No way of contacting IDMobile (live chat, email, phone or anything). Paying for contract with no number, or access to messaging, data or calls. No way of getting help for 72 hours. Just managed to create login for hub, now. PLEASE WILL SOMEONE ACTUALLY HELP!

so basically I’ve got my wife to transition her phone and old number over to ID Mobile on a Sim only deal. Now she needs her phone constantly working as she gets loads of business calls through all day long. I recommended to her on the day of transition (with her phone number being temporarily unavailable) that we do call forwarding on her phone over to my own mobile number. That way she can just pick calls up from my phone while she is being transitioned over. Does that sound like a sensible possibility…or am I getting into a mess here because presumably I cannot “un-forward “from the old provider…as she will be with ID Mobile. 😵‍💫😵‍💫 thanks in advance pete

I have just set up a contract and started up my phone and done the initial set up and it says I am not allowed to connect to this number with every number I try to ring including your customer service number, this also applies with texts

I have just ordered a sim only deal as my current contract has ended. When ordering it did not ask me for the pac code to keep my old number and end my contract with old provider. Are you able to submit this for me order number is ...

I’ve tried to submit a PAC code using different networks and different devices always I get the error message The requested URL was rejected. Please consult with your administrator. Your support ID is: 10294647463011408358 Can anyone tell me what I’m doing wrong? Thanks

Hi. I am at a loss. Last week from the Carphone Warehouse online, I bought a new sim-free Galaxy S24. In the same order I bought an ID sim-only monthly contract. The sim card was delivered but somehow the phone has gone missing. For this reason, ID will not transfer my EE number to my new ID sim card, even though they have set up the direct debit, etc. The sim card and the phone are two separate things, not linked. If my number isn’t transferred by Thursday of this week I will lose my number. I have spent several hours, three separate times over the last two days talking to ID mobile online help, but they are next to useless, with one disconnecting me after 90 mins. I have had this number for nearly 20 years and do not want to lose it because of work etc. Can someone give me advice on what to do? The last person that I was talking to on ID mobile online chat, told me that I couldn’t speak to a manager. I read a lot of bad reviews about ID and I am starting to wish that I had paid atten

i am looking to get my old number activated my id sim arrived today and it is not my old number it is a new number can you please add my old number

Hi When I click the Apple TV free trial link in the email I received, it takes me to a separate page to redeem it. When I click the Redeem button, nothing happens - it doesn’t load up anything for me to actually sign up to the trial. Clicking the banners in my order confirmation email doesn’t work either - please can you advise how I can access this trial? Thanks

Every time I make a call to any number in my phone it diverts to a recorded message on the ID Mobile Customer Payment Helpline - this is happening which ever number I dial so I cant make any phone calls. I can receive calls though. But I cant send texts. There is no amount outstanding on my bill - I have tried switching my phone on and off etc. PLEASE HELP

Hi I’m trying to transfer my number across to ID but on my emails there is no transaction ID

Hi,received my new phone and contract don't know the new phone number!no service so I can't phone someone to find out new number so stuck with new phone I can't use.joke

I am trying to put in my PAC code from 3 but it is saying it will run out before it can be transferred. I've rung 3 and they have confirmed it is still in time for use and won't give me another PAC code.

I ordered a SIM card for my wife on the 29th May 2024 still hasn’t been delivered (10th June) and I can’t find a way of checking if it has been sent? and appears to be no way to speak to anybody at ID mobile and Chat bot is rubbish

I am wondering if anyone can help. I have set my voicemail up, but Imy phone has been rung 3 times from family members and my voicemail doesn't pick it up? Thanks in advance.

Gave my PAC code when taking out my new contract and selected a switch date of 07/06/2024. Haven’t had my number switched and I haven’t had the “Welcome to ID email, that contains the transaction number to request a switch now.

Hi My account was switched yesterday to ID Mobile and since then i cannot receive calls or texts. I am desperate as I need my phone for work and this is causing me lots of problems. I have messaged on Facebook and Twitter but haven’t yet got a response. If i knew that there was no phone number to actually speak to somebody I wouldn't have signed up to this account. Can anybody please help? Thanks