My iD.

I have operated fine with ID network for 3 years. Suddenly today my phone won’t let me make calls, it just stays dead. Any suggestions?

Hi I cannot make or receive mobile phone calls. I use 5G network, my number is showing perfectly fine and I am able to only use mobile data.

Been working fine and now this morning not working, unable to make calls or receive them

5th day and still no contact or resolving complaint, I would like to know how this is being sorted please

I'm in Keswick on holiday. My pixel 9 pro has excellent 4g signal strength but no internet connection (unless on WiFi). I have plenty of data allowance left, so I must assume it's a local mast issue?

I have an unlocked 4g EE Wifi mini hub which is very convenient as a data hotspot when roaming in Europe. However, whilst my iD mobile sim works happily in the Wifi mini in the UK, it refuses to connect to the network in France. Sims from other providers have previously worked fine when used in the mini hotspot in Europe - and my iD mobile sim works happily in Europe in a Xiaomi phone. I have looked at the settings available by logging in to the mini but other than the ‘Profile’ they are few and far between. The profile defaults to ‘Three’ which I understand to be the network used by iD. Can anyone offer any help?

Hi I have been considering getting a light phone 3. It's compatible with 3 so will I be okay to use one?

i am getting a payment missed but cant find it or pay , this is ridiculuos

I’ve been with ID for 6 months or so now, I think the coverage checker is not fit for purpose. I went on holiday to Portugal and the data and phone service was brilliant. Here where I live however it is absolutely abysmal despite the coverage checker saying it’s good. Nobody can hear me most of the time on phone calls and the data is dreadful. So disappointed, looking to move to EE as my work phone is absolutely fine. Just need ID to release me from the contract as it’s not fit for purpose.

I'm new to ID Mobile and I'm having a problem trying to view a website. I gave a dual SIM phone and my current Giffgaff SIM allows me to view these sites but my new ID mobile SIM in the same phone, does not. I have the adult content filter set to view adult sites, although the site in question isn't exactly adult. It's my local libraries log in page. Is there another setting I need to turn on or off please?

How do I find my delivery order number so I can track it and what does it begin with

My connection went down on Friday and we’re getting no updates. I had already raised a complaint about patchy service before it went down completely. So I asked my case handler and he said they aren’t getting any updates from tech either. Apparently it has to do with the merger with Vodafone. It seems Vodafone were using too much bandwidth and taking it from ID/THREE mobile. I suspect that’s why I’ve had awful connectivity for a while now. The person I spoke to said they had to shut down the network until they get that issue fixed. I was horrified when he mentioned the possibility of months!! Obviously, if it isn’t up & working by a full week, I’m looking at another supplier. Hubby is with THREE and has the same issue with no service. ID said they’ll let me leave the contract with no early exit fees due to this issue. If I choose to leave I’ll have to call and quote my complaint number to request that free exit. So if you want to leave, raise a complaint first. As per our rights under the code ID/THREE are signed up to, I asked for compensation and received 2 months credit. I bought ID mobile’s sim because my WiFi is a ridiculous 12mbps and 0.3 upload. At first I got 95mbps via ID which after a while dropped to 65 then 55 and now no service at all. Ironically, I switched from Vodafone! I rely on this service. I have no landline since it went digital and I’m housebound. It’s also affecting my work massively. Essentially, for me, ID/THREE have withdrawn service that I’m paying for. Anyone else having this problem? ID: If you see this, I Need Updates and an ETA of when I’ll receive any connection ASAP. Thanks Etsu

I have been trying since Friday 13th June 2025. We have tried on app, online and live chat. Nothing works. Under Ofcom regulations, I am entitled to receive my PAC code within one working day. It's literally in the law. Seems like delay tactics. Has anyone found a solution to this. I will be reporting this to the Ombudsman.

I’ve checked this thread and tried all the suggestions but wifi calling is still not working for me. I have another id mobile iphone and that is working fine. I switch on airplane mode and switch on wifi to force the phone to use wifi calling and it works just fine. However, on the first if mobile iphone I cannot get wifi calling to work. This is a relatively new id mobile account / sim and I don’t think it has ever worked. One difference I can think of is that it is using a esim so I don’t know if that has something to do with the problem. It seems that the phone *thinks* is has wifi calling set up. You dial a number and it calls as normal but does not ring. After about 20s saying calling it says ‘call failed’.

I’ve been trying to redeem apple offers Tv/music/arcade, but like others on this forum im getting error UID Missing or Incorrect when i click the links on the welcome email. The TV Link was missing from the email and instead Mcafe for 90 days (Which i wont be redeeming) I’ve tried to resolve with chat, however they’ve not been able to help and im quite shocked at their responses. Firstly they said they cant help and that i need to try and resolve this issue with Apple The second option was that they will cancel my contact and will refund what i’ve paid since joining. The third option was that they will give me 1 month credit on my contact, and not give me the offers. Does anyone know how i can get some help to get the working links for apple offers? I have tried the links on different browsers and different devices - Same issue.

Been for a walk alone the beach in Lincolnshire tonight and received messages about roaming. Charges. This can’t be right can it?

I use an iD Mobile sim in my router and I am frequently getting a ‘No internet’ warning. I have access to another router, on a broadband connection, which if I connect to I have no issues. So it is not my laptop. I have just been travelling around north Yorkshire with it for the last 10 days with the router and no problems. Now I am home, in Hadlow Kent, I am having problems again. If I reboot the router it reconnects ok for a while and then stops. I have checked the profile and that is correct. The website shows no issues in my area - so what is going on. Could it be congestion on the transmitter as it used to slow down on football match days, now it just stops. The router shows an upload speed but no download speed and it shows a full signal strength.

Caller cannot hear me on 4G but fine on WhatsApp

My phone was scheduled to switch yesterday, my old provider cut me off and I'm still waiting on your end to switch me over with my old number

Hi i bought an eSIM and the mobile data wouldn’t work. Online it said to delete the eSIM and re add it. Which I promptly did, however now I can re add it because the qr code is no longer available for use. I can’t request a new qr code because I don’t know the phone number attached to the eSIM, I can’t access live chat without the number and I can’t get through to an advisor on the support number without the eSIM number and now I’m signed up to a contract I can’t use because I can’t contact anyone. What do I do?

I bought roaming data for 10 days first time 8th of June till 18 th of June and did work, but again I charged it foe next 10 days, and doesn't work at all. I had in live chat but you didn't help me. I look forward to hearing from you due course.

My son has used all his data this month. He turned his data off yesterday after receiving a text to say he'd used 100% but the bill went up from £35 to £72! If I change his plan from the 10gb to 25gb today will that take affect straight away and will it reduce the bill?

Hi, When passing through the area around Ock Street in Abingdon (example postcode in the middle of the area = OX14 5DH) either in a vehicle or on foot, the 4G signal displays 1-bar at best and my mobile phone barely connects to apps such as WhatsApp and Pokemon Go. However, the 4G network connection checker (see image below) indicates that the signal is “excellent” both indoors and outdoors, which is blatantly not the case. I originally had this problem with an iPhone SE 2020 and it continues with an iPhone 12 Pro. I first noticed it in March 2024. There is no 5G coverage in this area (see image below), although 5G coverage is available very close by. Is it possible to report this substandard 4G coverage to 3, or are they channelling all their efforts into rolling out 5G rather than improving 4G coverage? Many Thanks, PWL

Since i transferred to id movile i have been having network issues. They are peak during particular hours. But since 2-3 days it’s gotten much worse. I did all the steps i found here on the community like updating phone, removing, sim, airplane mode, turning phone off etc.. but nothing worked.

My Samsung A13 5G doesn't allow me to use roaming data above EDGE. I paid for 10 days of data in the USA and it is barely functional but when I go through the customer support live chat the person either ignores or disconnects me when I ask for a refund. When I put the sim into an iPhone, it had 4G service. Roaming is enabled, the APN settings are correct and I have tried to connect to T-Mobile and AT&T, the latter of which does not work. It is set to LTE/3G/2G (auto connect). I have restarted my phone about 10 times, taken out the sim, cleaned it and put it back about the same amount. I am here for a month so would like to be able to go places alone. If I am unable to use my phone to its full extent, I would like a refund.