My iD.

Hello, my phone number from my sim is { REMOVED } however when I text people it is coming from the number { REMOVED } which was the number given with the phone contract but I switched numbers with a pack code 

My iMessage and FaceTime won’t activate. I can see the number as option for iMessage but it keeps toggling. Software is up to date. I have tried resetting my network and putting my phone in airplane mode with no success.

My wife and I are both with ID mobile. We've moved to the Essex coast where only 4G is avaliable.  Despite the ID mobile signal checker suggesting an excellent signal,  it's really not.  1 bar at most! We keep missing important calls! Tried all the ID mobile tips and none work. Is the signal checker just a lie to attract customers? Other than changing network provider, any other suggestions?

How come the bill on the app and the bill from email aren't matching?

I’ve been going round in circles for months trying to get my iD Mobile number fixed. I’ve never been able to get a strong mobile signal indoors (thick walls). However, I’m now certain that my Android phone (moto g(6), Model Number (SKU): XT1925-5) which used to work (and has my contacts list on it) is now unable to connect to iD at all, even outside. I also know that phone isn’t on iD’s list of supported models, so I’ve borrowed a device (Google Pixel 3a) that is supported from my father (it still has his contacts, apps etc. on it (not mine)). When I put my iD Mobile SIM in the borrowed Google phone:I can send and receive SMS messages (when outside) I can use 4G Mobile Data (when outside) I’m unable to make or receive calls anywhere, signal or no signal WiFi Calling option does

Is anyone else having the same problem 

I'm out of a 24 month contract with ID mobile...happy with my phone which is now mine so I've ordered a sim only 30 day rolling deal. What do I do to keep my number ? Thanks people

I live in Winchester, Hampshire and am having poor signal at home and literally nothing in the town centre- which is a pain. Is there an issue with a mast?

iPhone 15 switched over on Tuesday I get no 5g when not connected to the internet. I only get texts or calls when connected to WiFi. can you advise 

My android phone calls are not connecting to anybody. Not even 4444.  What's app is connecting with calls and getting messages. Tried everything that's been suggested. SIM out SIM in. Bluetooth reset. Wife has just checked hers and same. Checked online and it says no problems. 

Hi, I’ve having issues with receiving calls ever since I joined ID mobile. E.g. some calls don’t show up when they ring and then I get a text message informing me of missed calls. This issue only occurred when I switched to this provider

So with data rollover Month one I only used 10 gb of my 40gb allowance Month two 30gb was rollovered so I had 70gb So Month three I know any unused  data from Month one doesn't rollover but If I haven't used any of my 40gb allowance from Month two does that rollover to Month three? I.e. I would have 80gb 

Hello,  im looking to change my plan. On my id mobile app it is £6 for 4gb a month and unlimited texts/calls. However on your website online it is £6 for 25gb of data and unlimited texts/calls. I was wondering if you could match that and change my plan please as I dont use the amount I have. 

Why is my phone bill so high 

Been contacted by a friend who was sent a message from someone pretending to be me asking for money, how can I stop this happening 

I purchased a SIM only 1 month plan on 7/4/26. Despite the coverage map showing good results at my work and home address, the signal at my work is terrible inside and outside and hardly able to make calls or go online. My 14 day cooling off period would end 21/4/26, if I return and cancel my monthly sim only plan how can I  retain my mobile number as I would not be able to transfer out in time for the 21st? I don’t want to lose my number, but also don’t want to pay for another month due to the signal issues!

I do not understand how to use this sim can I exchange for a real SIM card 

I’ve recently moved across to idmobile (about 2-3 weeks) and think I may have made a huge mistake!!The signal and network coverage are terrible, I’ve noticed a huge difference from my previous provider. I’ve checked the signal checker etc and although it says coverage, I have 1 bar and cannot load anything.I cannot load anything at London Waterloo despite it saying 4g, can’t even buy my train ticket!!!My handset is new so it’s not that either, just bad coverage.Any ideas as how can I do 2 years never knowing if I’ll have signal??

Im just wondering im a whole bill infront on my contract I paid my bill on 6/3 but then on 16/3 they took another payment  why is this ??? Im new to id so I don't know what's going on 

New to ID but finding coverage dreadful (dropped calls & no data) in Central Scotland. I have a 5G phone and previously used Three and Smarty with a mich better signal and no dropped calls, but apparently ID use the same network.I tried the customer service bots to check if I have all the settings in my phone correct and it didn't have a clue.

iPhone 15 switched over on Tuesday I get no 5g when not connected to the internet. I only get texts or calls when connected to WiFi. can you advise 

i am out of comtract, i have paid for my device, how do i reduce my bill? 

I have a PAC code but not sure how to use it

Currently have 2 contracts need to cancel old contract and transfer old number to new one but have an esim 

Data isn’t working at all