My esim QR code has mistakenly been activated on my friends phone. How can i transfer it to my phone please? 

Switched to ID hoping for great service but I am unable to get a signal in my workplace, which I desperately need. I've tried the postcode search and it says the signal should be excellent 

Hi,I have ordered a new SIM card. After placing the order, I received an email with eSIM registration steps and other details. However, I noticed that the phone which will use this number is not compatible with the eSIM function. How can I check if a physical SIM will be delivered, or do I need to request a physical SIM separately?

Just got my new ID mobile sim, how do I activate it?

Thinking of leaving I'd how long do I have to give notice as my network is crap going elsewhere I left my order network for the same reason 

Hi,I got back from holiday a month ago and since then i have had reception issues. it shows i have reception 5g/4g but there is no internet connection and i am not able to make calls or receive text without wifi. Sometimes it just comes up emergency calls only. My husband is on ID too and his signal is fine. I have changed to eSIM but that hasnt helped.  Can someone help me with this please? Thanks

HelloI Ordered for an id mobile sim since 5th of January and till today I’m yet to receive my SIM card. My old sim has been disconnected and I can’t make or receive calls. Please what do I do?

Thinking of leaving I'd how long do I have to give notice as my network is crap going elsewhere I left my order network for the same reason 

Hi,A scam program has highlighted scams whereby the scammer ports your mobile number by fraudulently contacting your network provider and using stolen information to get your mobile number ported to a SIM card under their controlThis can then allow the scammers to receive codes sent over text messages, which many banks still do. How do ID Mobile protect customers from this? Thanks

Switched to ID hoping for great service but I am unable to get a signal in my workplace, which I desperately need. I've tried the postcode search and it says the signal should be excellent 

Can I use an eSIM from a different company, would like to use one that provides good cover in Asia at a lower cost than adding on. Any views? 

This has been a 2 week long process from getting my phone to changing numbers which sadly is still not completed. I did the triangle port as id mobile do not offer number transfers to another contract within id mobile, I set the date as a week ago today for my old number to be transferred to my new contract got the message to say it’s been completed which I thought was all fine. Messaged a friend and they asked who is it, when I call someone my number is my new number but not on messages it is the number that came with my new phone. I’ve tried to change it in settings on my phone, won’t allow me! Then also I’ve tried to cancel my old contract but it also won’t allow me as the line has been disconnected. I’m really out of options now and it’s really frustrating spending all my free time trying to sort a ‘simple’ thing out!!

I recently switched from Three to ID MOBILE and am so sorry that I did. Is really bad levels of service normal for ID Mobile?The ordering process went fine, i ordered the phone on a Thursday got an email saying it would be delivered on the Friday however the phone did not arrive. With the holidays decided t wait and the tracking did not update. On the Tuesday tried online chat with no success eventually managed to speak to someone on the phone to be told that phone was lost or stolen and they would have to start an investigation that would take a minimum of 7 working days. the next day the phone arrive, great i thought but that was only the start of my issues.The sim card sent didn’t work, tried online chat spoke to multiple people on the phone and nobody could help. Eventually got through to someone who said they thought that I had been sent the wrong sim card. They suggested travelling to a Currys store to get a blank one. As Currys would mean a bit of a journey I as

This has been a 2 week long process from getting my phone to changing numbers which sadly is still not completed. I did the triangle port as id mobile do not offer number transfers to another contract within id mobile, I set the date as a week ago today for my old number to be transferred to my new contract got the message to say it’s been completed which I thought was all fine. Messaged a friend and they asked who is it, when I call someone my number is my new number but not on messages it is the number that came with my new phone. I’ve tried to change it in settings on my phone, won’t allow me! Then also I’ve tried to cancel my old contract but it also won’t allow me as the line has been disconnected. I’m really out of options now and it’s really frustrating spending all my free time trying to sort a ‘simple’ thing out!!

A few nights ago I had a lengthy chat with one of your live assistants, I was hoping to get a new sim and do an internal number transfer, they explained I Can not do this so I just went and upgraded my current sim on the same deal. I Explained the Sim package that I had purchased on a 12 month contract had not been used and was within the cooling off period and as I no longer need it can I cancel it. The insisted this had been actioned, however today I have gone on my account and I can still see the package is active, they did no cancel it and I would like to speak with someone to have this cancelled. The live chat is hard for me to get the time to speak with someone due to working hours, I was unable to find a support email so have come here for an async discussion to see if I can please have this sim cancelled as I do not want to be paying for it for 12 months and requested termination during the cooling off. Thank you

Hi im wanting to pay my phone bill but it won't let me

I have been trying for a week to get a pac code to keep my id mobile number when my contract ends next week. I tried everything, through the app, using the shortcode and dob, and live chat - where I was basically lied to after being on chat for half an hour and told it was resolved and would come through shortly, only for the same error message! Message as follows: Hi JAMES, we've encountered an issue processing your PAC request. This could be due to required maintenance or an unexpected system issue. Please try again later. We apologise for any inconvenience - iD Mobile ID mobile, please assist urgently, I need this PAC code sorted! Regards

hi, I activated the roaming service by mistakes, is there anyway I can cancel and get a refund please? 

I am writing to formally complain about the persistent no signal/network issue on my mobile phone. For the past few days, my phone has been showing “No Signal,” making it impossible to make calls, send messages, or use mobile data.

I am writing to formally complain about the persistent no signal/network issue on my mobile phone. For the past few days, my phone has been showing “No Signal,” making it impossible to make calls, send messages, or use mobile data.

I activated my new eSIM and ported my number from Vodaphone last week to find the ID signal in my area is poor to non existant, dispite the coverage checker showing no issues and a supposedly strong 4G signal.  Never had an issues with Vodaphone.

I've been having problems with losing signal for several months now. I switched to an eSIM card and the problem is still the same. I've never had this problem with other networks. The problem occurs in different locations.

I have a Pixel 6 and voice over WiFi is not working for me. Voice over Wifi setting is turned on My number appears correctly under sim settings RCS chat works fine and my number also appears correctly there Dialling #*#*INFO#*#* lets me see the IMS settings where voice over WiFi is ‘Unavailable’ I have just spent over an hour on live chat to someone who offered 0 help and disconnected meAs far as I understand, this setting is on the ID mobile side. Can you advise how I can get someone from ID mobile to look at this issue for me? I will be cancelling and complaining if this is not resolved, as I pay for the advertised calling over WiFi. 

During a call the call cuts out. When I start again it cuts out usual within 3 mins. How can this be fixed? 

Wish to change direct debits in payment to another bank