Hi, could someone please help me. First I got told my bill will be due on the 8th every month by email, and now on the app it’s saying the 4th every month. I’m confuse by that. And second, it’s saying payment successful was on the 6th but no money has been taken out of my account. What should I do? Please help me. 

I have an outstanding bill, for a ID phone number I cancelled I used the help section on ID I couldn’t use the App as my number had been cancelled, went through chat who redirected m to an Expert service who charged me £1 then gave me the same information I had already tried, be careful folks you get transferred to the Expert For £1 what they don’t say upfront is the £1 is just to get you hooked, if you don’t cancel, it £35 a month straight from your account. BEWARE!!!!!

I ordered a new device on Thursday the 5th of March. On Friday the 6th of March, I received an email from DPD stating that my parcel would be delivered between 15:35 - 16:35. I messaged my mother to ask her if she would be home at that time as I was working, and she sat waiting until 18:00 for a delivery that never came.  I received no notice from DPD about the failed delivery attempt, I had to use the tracking feature on their website to see that the driver had reported that the recipient didn't know the PIN for the delivery. A blatant lie considering that they never showed up and even if they had, my mother was given the PIN by myself.  I submitted a complaint to DPD only to be told that I used the wrong email address. Not sure what they meant by that as the email account that I used was the one that they sent me the delivery time slot to, and I used their online complaints procedure to submit it.  I've received subsequent deliverie

I am not computer litrate I have a new phone I nave had so many problems switching over from 02 to ID they should have checked this in currys.I am not inpressed with id with older people .I had a messge came on my message left a voicemail dont know if a scam447782333123 I tried to listen but it said not setup for vocise mail I am 81 not used to this .I am sick at the moment with my symmertric scierous and raynards disease and cannot ho out.I dont know if a hospital numbet this morning. How to set up voice mail in meeages? 

HiI am unable to make or receive callsI still can't access the app either on my phone or on my PCIt says it will send me a one time passcode by text, but I don't get the textsDo I need a need e-sim to activate my account?Please help, this is my business phone so I need access ASAPswitched over to ID from O2 and used a PAC code to transfer old number over.  

I keep getting calls from people saying they are returning my call. The issue is I have not been calling them. It seems my number is showing up on their caller ID. But its not me, calling. Searching on the internet it seems it is called spoofing,  I have tried reporting it to action fraud, but online there seems to be no way to report it after trying a number of options. So I have given up with that route. The other option is to contact your provider.  I can use my phone and receive calls as normal. It just seems somehow someone is masking their number on caller ID by using my number. What can I do?

Hi, my sim will not connect to the network on my phone. Cant use anything not sure why. I have removed and reinserted it and restarted the phone but still no good 

Do I now cancel my contract after upgrade date, then repurchase, using a PAC to keep my old number. Or do I contact iD Mobile and show them the deal to get a match?  The deal I've found is a double the storage deal, which is ideal, on the new Samsung S26. Not affordable for me on the iD website currently.

Hi there, we cancelled an account around start of Feb & today got an email saying next bill for March 8th to April 8th is due on 22/3. Sadly we can’t find the cancellation email, this is a common thing, as it’s been over 30 days since the contract was cancelled and tried to online chat tonight but only getting a Bot which wasn’t any help. Any suggestions? We will try again during office hours.

My partner and I both have phones but whenever I make or receive a call on my mobile it only stays connected for less than 3mins calls are forever ending yet my partner's is okay we both have to use WiFi calling with airplane mode on as even though your coverage checker states good signal we don't get one here. I have already had a SIM swap and that has changed anything I am extremely frustrated as I have this for another year yet before I can upgrade or change networks

I keep being charged for a phone number that does not exist anymore as i made a switch via pac code. I cannot log on to the id app as the number is no longer active. Please could I stop being charged asap. 

I’m going to Turkey tomorrow. Wasn’t aware that it’s not included in the usual roaming deal, and so now scrapping around trying to sort it! Reading that I need to log into the ID mobile app to turn on roaming and also it’s being suggested that I add a cap to avoid high charges. However, the app isn’t working at the moment (as per the service message at the top of the page), and so how do I do this? Also, if I purchase the roaming now, does it start straight away or just when I turn the phone on in Turkey? 

Hi yesterday I spoke with some of your assistants regarding new contract I wanted to do with ID. He suggested to call me between 5.00-5.30. that is never happened. Way 

Dear sir madam I didn't receive my sim card ihave one week still didn't come Million thanks 

Hi, My QR code doesn’t work. I tried the manual set up and that didn’t work either. It says don’t ask for another QR code and to contat iD immediately but the only way to contact anyone is through this forum so I’m not sure how to proceed.

I recently joined ID mobile, I have had problems with the e-sim not working, it comes up with ‘call failed’ when trying to make a call. I could use the network though for the internet and receive calls. I contacted customer services who have sent a new physical sim. I now have no mobile service whatsoever on my phone. I am only able to use WIFI, I tried to activate the sim following an activation text that come through to say this was in progress, after hours I have nothing. I was advised to try the sim in another phone, it does not work. I have tried resetting network settings, turning WiFi on and off, turning it to aeroplane mode and on and off, there is no sign of me having any mobile network carrier on my phone. Very disappointed, I have 4 children and a partner with medical needs. I am paying £22.99 a month and cannot use my phone. Very disappointed, I have spent days and  hours on the phone to customer services online service and also managed to speak to someone and this is st

Hii need my number back 

I’m looking to buy two additional phone contacts for my children.  I found an iPhone 16 deal under the Share the Love ad but the next day there are no iPhones available at all under this section. Where have the deals gone?

I'm looking to upgrade my phone. However the phone (samsung s25 fe) is £27.99pm plus £29 up front cost, compared to £25.99pm with no upfront cost if I was a new customer. This is for 100GB dataCan you not give me this deal instead?

I suffer with a cognitive disability and I'm appalled at how the I.D. Customer/Tech services treat it's communities. To explain, I have recently moved over to I.D. and upon transferring, found myself connected. I submitted a PAC request and transferred my number over into an eSim, and an issue with the provisioning then occured.Since then, it's been absolute torture. Their accessibility helpline to support those with cognitive disabilities had in some cases a 35 minute wait. This is excruciating for somebody with my condition as I would keep forgetting key details, information, or simply find something else to do which meant I'd missed it when a handler finally picked up. When I got through, the handler, who was already provided with key information, didn't listen to any of the steps that I'd already confirmed I'd taken online - and provided them with specifics on what my device was doing, and telling them simply that the eSim would need reporivisoning as this was not

Any help…I purchased a 120gb sim-only contract for a good monthly cost, only issue is I’ve found the 120gb data not enough - my device uses way more.So, rather than worrying about remaining data allowance & be without internet in the interim change/rectification, I do the sensible thing and purchase another 12 month contract but for unlimited data. When the physical sim arrives…I swap that in my device and cancel the original 120gb sim contract (which is still within the 30-day cancellation period).Unfortunately…iDmobile throws a spanner into the works so what should be easy isn’t - I “fail” a credit check…despite 1)being an iDmobile customer already, 2) having no credit issues, 3)being in the highest rate tax bracket…they subsequently cancel the unlimited data sim…I’m told I cannot buy another contract??!Over an hour on the phone speaking to UK carphonewarehouse (guy can’t help), iDmobile customer complaints (who transfers me over to customer s

Not getting mobile deta after monthly payments 

I have way to much data - I use very little unless I’m travelling and now have nearly 80gb of data… if I switch to a lower plan (will only save a £1 a month lol) would I keep my rollover data?I presume if I am abroad then even with 80gb of data I can only use 30?

The date of the direct debit shown in the app and the wesbite is a month out! It says April instead of March. Its been out every month. The actual PDF bill shows the correct date and it debits my account on the correct day as per the bill but this is a little annoying and clearly something that just needs correcting somewhere.  Does this affect others? Thanks

Why has my line rental increased by £25!?