We have 4 phones with ID mobile, all are saying mobile network is not available and we are unable to use them. The site is saying that the call and service status is normal. Is the Network down? Also, I can’t find a help line number to contact.

It's been 8 days since I ordered a new phone.  DPD texted delivery was the 4th December. DPD never deliver on the first is always "sorry we missed you". Then they sent me a text, delivery for the 5th December. They did try to deliver only to the wrong house. The picture they sent of the house, with a different name, is a ¼ mile from my house and I can see it from my garden. I haven't heard anything since.  By the way. I did contact your customer service. The woman hung up on me because she obviously didn't speak English and couldn't understand what I was telling her.  Please cancel the phone so I can actually get hold of phone without relying on DPD.Alison

New phone not delivered and not delivery update

How do I transfer my old ID mobile Number onto my new ID SIM card  TIA

At home I have a very weak to no mobile network signal so I use WiFi calling.Unfortunately it seems that if there is even the slightest mobile signal the phone will use that instead of the WiFi and then the other person cannot hear me.If I go into airplane mode with the Wifi enabled then the call is crystal clear.Is this related to the provisioning of the SIM?It happens with multiple phones and I have tried factory reset the phones and using an esim but none of this fixed it. Jim.

New contract included 3 months free trial Apple Music. Only given 2 months Apple gaming and news - no use to me. How do I get the music allowance? 

New contract included 3 months free trial Apple Music. Only given 2 months Apple gaming and news - no use to me. How do I get the music allowance? 

Contract is ending and the upgrade deals offered to me on the app are not good. However, via comparison website I have found a great deal thats still on ID mobile and is still an upgrade from the phone I currently have.I found a previous thread that said if I were to buy the new deal I would lose my current number,Is there anyway for me to upgrade to the deal I found on the comparison site and keep my number? This doesn’t seem like a difficult thing to do

I have ordered a new sim for my friend. It was not working at his location fine. It was active for 2 days didn't used it. Cancelled the contract. Still it says your bill be generated after one month and you have to pay the charges as the sim was active. Does it makes sense ? How much will be the bill in this scenario please.

So for the last few months the signal has been terrible when I’m in Exeter. I was told this should be fixed but I’ve just been into town and again no signal.when will this be sorted because it’s really frustrating 

I’m trying to upgrade but keep getting an error message asking for an email address . Cannot see where to add this ?

I purchased a id mobile contract and phone with mobiles.co.uk 5 days ago.  The phone arrived the next day but I haven't received an email with QR code for the eSIM.  ID customer services and complaints team directed me to mobiles.co.uk, mobiles.co.uk directed me to id mobile. Neither have helped. I cannot access my account as it sends a welcome text to the new number which is not set up so I have no access to.   How do I remedy or do I just cancel the contract and send back within my 14 day cooling off period?  I look forward to any direction that may help me sort this. Thanks.

I’m thinking of upgrading my sim only account with ID Mobile. But I can’t see any info on whether my new contract will keep the same roaming? I’ve been with ID Mobile for many years, and currently I get free roaming included. But I’m worried if I change to a different sim only contract, the roaming aspect might be deleted, and I’d j=have to buy add-ons whenever I travel abroad. I’m in the UK and being able to ‘roam like home’ when I go on holidays is brilliant. Please could somebody from ID Mobile confirm if I’ll keep ‘Roam from Home’ if I change my contract with you? Many thanks :-) 

I am coming to the end of my contract but I do not want to upgrade. I just want to stay on the same contract and I assumed it would be less a month as I would have paid off the phone.I can’t see an option to do this though when I log in. Any ideas?

I have sent an email before which has come back as the wrong email and tried to cancel my contract as I’ve not used it and couldn’t get the eSIM to work so I have changed to gifgaf so I want my money back!

I bought an ESIM, which does not have a phone number. As a result, I cannot create an ID mobile account as this is a requirement to do so. I want to cancel my plan, and have cancelled the DD, but am wondering if there is anything else I need to do? Thanks 

HiNew ID Mobile customer. I need to register a SIM and to do this, I need the app. The problem I have got is that when I am logging into the app, it wants the phone number, so I enter the number and then it says an SMS has been sent to that number with a code. This is a new contract so in order to get the code to finish setting up the app, I need to be able to access the SMS messages on the phone…, to do this, I need an activated SIM in the phone, which I cannot do without being able to get on the app.Maybe I am being really dumb but I can’t activate the SIM without the app and I can’t activate the app without a SIM. Any assistance would be very much appreciated as I need to sort this as it is a Christmas present for my daughter 

Just to let everyone know, that access to data was extremely patchy in Antalya. Walked about a mile in either direction along the main strip in Lara, Antalya. Extremely patchy connection. I thoroughly recommend you choose another service and NOT ID.  

I added another plan to my account for my wife. On my iD app I now have 2 plans both in my name. Can I rename the wifes plan with her name to make it easier to manage the plans?

Cannot text 79100 from my phone, live chat unable to resolve the issue

Sorry but I am still unable to receive sms from abroad. I have contacted support but they keep contacting me on working hours and when I found a time to be contacted when not working like this Sunday at 12 pm, they fail to call. Will I ever get the help to sort the problem?

I wanted to increase my bill cap above £25, as I am out the country and needed to make call to my bank from my registered no, but as i reached my bill cap i cant make call, I paid £50 on the iDmobile online, but I dont know where that went, as I still cant make any calls, can you please help me on this how to increase that and where my £50 payment went. Thanks

I’m currently with ID & have got a new contract  with ID but NOT via an upgrade, just a new contract.  How do I use my pac code to keep my number?thankyou  

Over the past couple days my phone has been unable to send texts. Instantly the failed to send issue pops up. However I am still able to receive texts, use and receive calls and my mobile data works. I haven’t changed any settings on my phone or ID account. My phone hasn’t been damaged either.  iPhone 15 Plus