My iD.

Hello, Wondering if anyone can help. I've landed in Marrakech, paid the £20 for 5gb of data for 5 days. Which I'm told I'll connect to a local network. I'm getting nothing!!! I'm using the patchy WiFi of the hotel. Just need it for moving about the old town. I've tried, auto selecting networks, manually selecting, Restarting, turning off and on. Nothing is working. Am I missing something or have I just been sold a dud add on that wouldn't work? Any help would be appreciated G

I require an incoming call log for a DWP tribunal. How do I request this?

Hi everyone, hope I can get some clarity and help. I have ID account and pay my bills via direct debit from my own bank account, ilwhuch is in my name only. I want to change my direct debit payments so that it comes out of my wife's and I joint account. Is this possible? When I go into the edit Direct Debit tab, it says the bank account must be in my name 🤷 Any ideas ? Thanks!

I got a new SIM .I can ring out but no one can call me

Hi guys, so I think I have gotten to the bottom of a conundrum, but ID’s customer support don’t seem able to help. Advice is appreciated! When I first got my ID account, I was given a new phone number. I asked ID if I could transfer my old number over, and they agreed. Fast forward to last week, my dad realises he has two direct debits for ID coming out of his account for years, despite the fact I am the only one in my family who has an ID contract. My dad has been paying since I was a teen and we haven’t had time to sort it since I just graduated uni. After several frustrating rounds dealing with customer service, over the course of a few days, we are finally told there is another ID mobile number we are paying for - one I do not recognise and have never used. We cancel the payments coming out of the bank account, pending further information. Suddenly, my phone stops being able to make calls, and an auto message says that it is because I have an ‘outstanding payment’. Does this mean t

Can i end my contract early as I'm not getting the service I signed up for can use my phone at home as it won't let me ring out and can't get incoming calls when at home

As you can see from below screenshot, I’ve been billed x2 in the month of Jan this year. Now I’m being chased for the month of Feb and being threatened with service disruption. Frustrating thing is no one to speak to, to straighten this out. Can anybody @ ID-Mobile take a look and sort this out please? Thanks.

How can I check the progress of my Trade-In please? The phone was packaged and sent in the envelope provided and I paid extra for special delivery however I have had no acknowledgment of receipt and no way of knowing progress etc.?

Charging me excessively and why

When clicking on the link to redeem the offer, get a URL Can Not be found error message. Could someone from ID Mobile help please?

I switched from EE last week using a PAC code. It all seemed to go ok but I could see both my number and the new ID number on my phone labelled primary (EE) and personal (ID). I realised tonight that I couldn’t make calls. I’ve switched the phone off and on again and now both personal and primary have the same number, the correct number that I transported. I’ve set the personal (ID) line as default and now I can call out but I just wondered if I have done something wrong? And if it will cause me problems having my phone set up like this? when I call someone I’ve previously called it says I cannot use the same line and would I like to use the alternative line!

How do I upgrade my data allowance on a sim only contract

I have paid for data but it does not work, can I have acrefund please?

I’ve just switched over to iD Mobile whom I bought a new phone from. I was never sent a new SIM card so thought I could just insert my old ‘3’ sim card in my new phone. I have no connection to iD Mobile and have been without any connection to internet, texts or phone calls. I’ve tried to reset the phone after transferring everything over to my new phone. I’ve been with ‘3’ for a number of years and currently feel that I shouldn’t have moved to iD Mobile.

Hi. I transferred to ID Mobile, and my aim contract starts tomorrow. When registering, I said I wanted to keep my old number, so I provided my PAC number. On one of the welcoming emails I received, it says I have a new number. Can anyone advise please?? thanks

Hi I today had a text saying my account has been suspended as I owe £14. I have made the payment today as the failure was due to me changing banks even though I entered my new details on you website. I have checked my payments and they show I had a failed payment on 7th Feb, then a payment taken on the 7th Feb and now another payment can you advise if I have been charged twice in February. Thanks Colin

I can’t use my phone because I keep getting unpayed bill amounts for small amounts, currently£3.40 I have paid, but it is not showing on the system. I paid £1 something yesterday.

Good day I am trying to use my phone to make calls it’s says I am put through to the id payment line but my account is not owing anything at the moment

I'm out of contract and away on holiday. I want to go on to a sim only until I get back to UK to reduce my costs. But when I click change plan on the app, it still shows a higher price option?

I bought a £35 Roam beyond. Travelling as a lone female. It’s not working - data roaming is on in phone and the app. Switched my phone on and off again etc. Advice please as I got this so as to feel less vulnerable when out and about, when not inside buildings with wifi

My phone is still not delivered

Looking to upgrade. found better deals with other providers. do you price match for existing customers?

Can't claim Honor Magic pad 2 after buying Honor Magic 7 Pro. What to do?

I have received an e mail suggesting I can switch to a SIM only deal at £6 per month, only to find that the cheapest deal available is £8 when I attempt to do this. Do we know why a plan offered individually to me is not available when I go into my account to secure it? Thank you

I have a 14p plus vat fee on my bill under text messages. I checked the number and the date of the message on my phone. The number belongs to my yoga instructor and on the day of the charge she sent me a message which I reacted to with a 🩷. Have I been charged to react to a message?!? If so, can anyone direct me to where this is explained by IDmobile please? And why would this reaction be chargeable but not others?