Skip to main content

My iD.

Everything you need to know about iD Mobile.

10000 Topics
A
Community Member
asked inBills, Payments & Charges.
i need to speak to an advisor
I need to speak to an advisor
164511
Siân
Tim Kemp
New
 Contributor
asked inBills, Payments & Charges.
unexpected larger bill
My bill is inexplicably almost double for the last payment period with no extra charges incurred. ID mobile have offered no explanation for this and have charged my account regardless. How do I raise issue with this and have a review of my transactions?
537
Tyler
L
Active Contributor
asked inCoverage & Network.
No Signal in Heavitree, Exeter – What’s Going On?
Hi there, I live in the Heavitree area of Exeter and have been having major issues with my signal. As soon as I leave the house, I can’t send messages and phone calls are basically impossible - either the person sounds robotic or they can’t hear me at all. It’s incredibly frustrating. I only get a signal when I’m connected to my home Wi-Fi. Is anyone else experiencing the same problem? Is there an actual issue in this area at the moment? And if so, is it being looked into or due to be fixed? It’s been going on for a while now and I’m seriously considering switching providers if it doesn’t improve. Thanks in advance.
10013
Tyler
G
Community Member
asked inFraud, Security & Lost or Stolen.
I get text messages about my voicemail from this number
Is this a legit number for messages about my voicemail? +447782333123
212
Tyler
R
New
 Contributor
posted inPlan Changes & Upgrades.
sim only upgrade
Hi, my plan is today eligible for an upgrade, I have looked at the offers available to me both a new handset and a SIM only deal however the only SIM only deal offered is £17 per month. ID mobile offer a SIM only deal at £5 per month which suits my needs so can I upgrade to this plan? Many thanks Rob.
506
Tyler
G
Community Member
asked inPlan Changes & Upgrades.
New phone order
I made an order for a new phone for my daughter and received an email saying the order was cancelled as you need 60 days of payment on the account but I've been with you since may 2024 is this a mistake? Thanks Grahame
482
Tyler
J
Community Member
posted inPlan Changes & Upgrades.
cancel contract
I need to cancel my contract but can't log into the app or online
1793
Tyler
N
Community Member
asked inYour Phone & SIM.
Transfering eSIM to another iPhone using Apple’s built in feature
Hi, I noticed that Apple offers a built-in feature to transfer eSIMs between iPhones using Bluetooth (Transfer from Nearby iPhone). I was wondering — does iD Mobile support this type of eSIM transfer between devices, or would I always need to request a new QR code if I want to move my eSIM to another iPhone? Just asking to know what the process should be in future and it would be very helpful for me. Thanks!
463
Tyler
J
Community Member
asked inCoverage & Network.
Jason Sanders
My contract states I have 99.2GB of data left. However my phone states its maxed out at 2GB.?? Why is this ??
212
Tyler
S
New
 Contributor
posted inPlan Changes & Upgrades.
sim only deals
Hi team, Please call me about Sim only deals
123
Tyler
M
New
 Contributor
asked inCoverage & Network.
When will outage be fixed PO14
I woke up to no service today — when will my “issue” be fixed? Travelled around my local area and no signal anywhere. Usually have great service. PO14 area
413
Tyler
B
Community Member
asked inCoverage & Network.
No 5G connection since joining
I joined ID mobile around 9 months+ ago, and since joining I've had no connection to 5G whatsoever. I have a Samsung 20+ and can never seem to get 5G connection anywhere, even when going for days out etc and going to other areas. I have checked the coverage map and my home area does have 5G connection, but I can't work out why I can't get the service on my phone? Any support you guys can offer would be great because I think I'll be moving away from ID mobile if I can't access the full service. Many thanks in advance!
152
Tyler
I
Community Member
asked inYour iD Account & App.
not recognising email address
Cannot login. Apparently my email address is not recognised.
202
Tyler
L
Community Member
posted inBills, Payments & Charges.
Problem With my Account
hello, im writing to let you know that my data and credit has not been on. you have received payment from me and i still havent had it on, please respond as soon as possible so we can resolve this.
182
Tyler
C
New
 Contributor
posted inCoverage & Network.
Outage
Into the 3rd day of no signal in EX8 3LF. All other areas of EX8 are OK, tested my phone there. My 5G phone has data only no call signal. My wife's 4G phone has nothing. This is a bank holiday weekend so I doubt it will be fixed for days. I'll make a formal complaint. This is affecting all Three network users including idmobile, Smarty and Three. Coincidentally Open Reach were doing overhead cable works the day it went down. Help please. I have reported it, been "escalated" but nothing so far from that Team. Network checker shows no reports for my postcode!!! How come, what about my own report!!!
796
Tyler
Brian Rabbett
New
 Contributor
asked inCoverage & Network.
network
I have no network coverage in my entire city the last 2 days
102
Tyler
H
Community Member
posted inBills, Payments & Charges.
i want something sorted now
I have paid so mich money for no reason! I want someone to call me now
253
Tyler
Damien Nash
New
 Contributor
asked inCommunity Archive.
proof of purchase for free gift
How do I get proof of purchase so I can claim the free samsung fe buds
3029
Tyler
A
Community Member
asked inCoverage & Network.
WiFi
any ideas what the WiFi speed is on the mobile
143
Tyler
Vanessa66
Active Contributor
posted inGetting started with iD.
message/ring out problem
Primary says no service & won’t ring out & I can’t text message on my new iPhone with eSIM, any suggestions please?
4316
Tyler
S
Community Member
asked inGetting started with iD.
missing ID mobile number
I just signed up to a SIM only contract last night and received my welcome email. Including the TRANSACTION NUMBER but no mention of a ID MOBILE NUMBER. According to iD Mobile “You can find your iD Mobile number on the receipt you received with your plan or in the welcome email we sent you the day after joining iD.” I tried downloading the app hoping it would be there - but it’s not. And… I need the iD mobile number to complete setting up my account. I really want to transport my old number across and I have a PAC code but I cannot complete the transaction until I determine the iD mobile number. Thank you for any suggestions…Question to iD Mobile.. why do you not display the new mobile number as your Easy To Transfer information says…?
467912
Tyler
V
Community Member
asked inCoverage & Network.
mr
Hi I eant to leave id when my contract finishes
334
Tyler
Mercian Courtney
New
 Contributor
asked inPlan Changes & Upgrades.
cancel my plan that isbdue to run out
My plan is due to run out on 25/05/2025 I wish to CANCEL it
193
Tyler
James Reynolds
Community Member
asked inPlan Changes & Upgrades.
how much will it cost to upgrade my contract
Hi how much will it cost to upgrade or cancel my contract
122
Tyler
Donnabk
New
 Contributor
asked inDelivery & Returns.
inquiry
I recently joined id mobile I firstly brought a sim only plan for myself unlimited for £15 a month and then purchased another plan for my son unlimited for £17 we was away on holiday so expected the sims to be delivered by the time we got home but I've only received 1 sim (mine) I've been charged but still not the second sim I've waited but it's been a week and still hasn't arrived could you please check for me. Thank you so much
143
Tyler
Terms & Conditions