My iD.

Hi can you tell me why I can't get an upgrade when I pay my bill every month, this phone I currently have had a smashed screen and I really need a phone for work etc

switch hasn’t worked properly don’t know what to do with Settings

I want to upgrade to the samsung s25 256gb on a 10GB deal advertised on the website for £27.99 pm with £129 upfront. When I click upgrade this does not come up as an option, only S25’s with 100GB plans, help please!

Had number changed over I can send text and make phone calls but I'm not receiving either

Hi guys, I purchased a Google pixel 8 Pro in December of 23 on a 2-year contract. I will be going to New York very soon and wondering if I can use an e-sim like holifly without having to unlock the phone Thanks in advance. Have a great day

I need to speak to someone about my payments not being accepted

Good morning, I’m in California for business and I have purchased the package to let me roam (USA 5 days roam beyond). I’ve followed the troubleshooting tip and it still doesn’t work. I need internet for navigation and am going to have to get a eSIM. Could I get a refund of the roam pack please as it doesn’t work. Thanks, Stu

I’m having trouble with network coverage past couple of weeks. Is there a problem in Wigan WN6 area?

Good morning, I placed an order last night for a new phone and sim and I haven’t had a confirmation email so I’m not sure how to track my order or give a pin if one is necessary, can you help? thank you

ID have cut off my phone after saying I have no paid my phone bill. Although I have proof from my online banking and their ‘bill’ section of my account shows I have paid everything and I am up to date. I cannot find a phone number to call to sort this out and the AI chat bot aren’t much help.

For the last three days I have not been getting any signal/service at home in Bishops Waltham. Is there a problem ? As if this continues I want out of this contract as I am supposed to be working from home next week and can not if this continues. I have screenshot everyday to show no service is available. I used your coverage checking which indicates I should be getting 4G. Not so at the moment

How can we upgrade a sim only contract we got last week

Have just moved over to ID from EE and have been unable to make calls or send text messages. Returned to store and was given a replacement SIM card but still having same issues. Grateful for any assistance before returning to the store again. Thanks

Trying to talk to someone about an issue that ID is at fault for is like talking to a brick wall. I feel that all the customer service people I’ve spoken to on the phone aren’t relaying my issue properly, which has taken even longer me to get a response. I’m now waiting on a reply back from the documents email, where I sent multiple screenshots of all the evidence they need. It’s been over a week now and absolutely nothing. I’m quite a patient person but as they will undoubtedly continue to take two bills out each month, I’m feeling pretty irritated. Even if they needed extra time to investigate everything, I expected to have some kind of response by now. I’ve been a loyal customer for years but after my contract is up I’m leaving. I’ve been made to feel like I am worth nothing to this company.

i AM with ID now just 10 days and have had to ask for a PAC Code to leave as a message is played that ‘I AM REFUSING TO TAKE CALLS’. everything else works fine and after 3 lengthy Chats i am no further on. CAN ANYONE HELP ??

Recently moved my wife and I to ID from Vodafone and the network sped for mobile network is dire. Status/coverage is good but we get total rubbish mobile internet. Have I made a mistake joining ID??

I still have no coverage & I am a vulnerable adult that needs access to my phone at all times. I need the contact number to call Idmobile. I spoke to them about 3 wks ago & they said the problem was resolved. I can't find the number i spoke to them on as my phone was set back to factory settings. Can someone please help me.

Hi 👋 could somebody help pls ? I've been with id mobile since October 2024 now if I paid my phone off would I be able to get another phone put on my contract or would it be a case of taking out a new contract entirely? ..many thanks

Hi all 👋 I'm a bit confused (mind you these days it doesn't take a lot lol) but has anybody else had problems with the id app ? I went to go on the app a couple of days ago and it came up with getting started on the app when I put my email address in it came up with enter which I did but I had to change my password as I forgot my original 1 (yes I'm getting old ! Well that's my excuse lol) bit my question is ... was there a problem with the app itself ? As I found this a bit odd when I've never had this problem before ?

I keep getting the error message "Your details do not match our records." I have tried everything suggested on other posts about this.

When is my contract running out

Rejected sim only application

I’m in Tenerife at present and my data roaming isn’t working. I have 4 bars connectivity but no 3g / 4g symbol. I’ve tried doing a network reset, turn data roaming back on, turned phone off then on. (All twice) but nothing has worked. Roaming is also enabled on my ID account. Im using an iPhone 15 Pro on iOS 18.2

Hi please can I find out how much it will cost to use my mobile while on holiday tomorrow in Spain , Andorra, and also France. Thank you

I live in the UK but am on holiday in the Maldives. I’m on 5g and never have problems connecting to WiFi in UK. However, here in the Maldives when I try to connect it connects successfully but, a few seconds later, I get the message “no internet connection” This has occurred everyday for the last week. In my room I also have an iPad and laptop and my wife has her mobile - all 3 devices connect without problems. My roaming is switched off. Please advise what I should do.