My iD.

When I bought my ID contract I transferred my previous number using the PAC code. Now I have another PAYG SIM which I have been using as my main number recently and I want to move that number to my ID contract.When I go to the app to give my PAC code i hit a brick wall and it asks if I want to try a different contract as this one has already been switched.Please help asap

i have an existing account with ID, i just got a new cheaper deal with ID but it looks like im still being charged for both contracts, how do i close my old contract

Recently changed to ID Mobile and have had no issues until today when I was trying to call a particular number it refuses to ring and then just says “Call Failed”.I can still call other numbers and other number can call the one I’m trying to contact but both me and my partner’s number on ID mobile cannot. What is the explanation for this and how can I fix it please ?? I have tried the network reset, wifi calling on and off, data roaming on and off and made sure my number was international format (+44)

I am a new customer and have inserted my sim into my iPhone XR. I am unable to send or receive texts and calls. At the top of the screw where the mobile carrier should be is a row of light grey dots.I have created a ID account but I am unable to login as I have to verify my account via a code sent to my phone - I can’t receive text messages.I also think my email address on the account must be incorrect as I have received no emails.please help or I will have no choice but to close the account

I have a bill cap. I reached the cap with roaming charges. I paid over the amount to clear this but ID registered this as a credit , so the bill cap still showed as reached and not paid off. This stopped me making calls to the uk although I also set up an out of contract add on ? Why was the bill not paid to reduce the bill cap ?

Every time we put in Idmobile phone number, last name and date of birth it comes up with the message details do not match

I have an iPhone 17 Pro Max and an iPad Pro 13 M4 for which I purchased sims an the understanding that roaming was available for both so imagine my surprise when I am on my first international holiday since, in Fuertaventura and roaming is not working on the iPad although it’s fine on the iPhone. I am less than impressed by the outcome of a Live Chat session with customer service which has ended with being given the advice that the sim is NOT designed for an iPad and therefore won’t work. Has anyone else had this issue and if so what was the outcome please?

I’ve been trying to get an answer from ID mobile but they just keep repeating terms and conditions/copy & paste type replies. This is just a question about upgrading before the standard upgrade date. Scenario 1:I’ve been on a 24 month contract and I’m a few months off my upgrade date but I want to upgrade today (this is all theoretical). If I want to I can move to a different provider, get a new phone, transfer my phone number and pay the early-exit/contract-termination fee. Say, for example, £100. In this scenario ID Mobile have received £100 and lost a customer.Scenario 2:As above but I ask ID Mobile if I can pay the early-exit fee (£100), stay with them and upgrade my phone.In this scenario ID Mobile have received £100 and kept a customer.Of either of those scenarios, scenario 2 is clearly better from a business perspective for ID Mobil

I recieved my new iPhone 17 from yourselves in march 26 and ever since i activated it i have little to no signal at all times, i have tried turning off, taking sim out and putting it back in, nothing is working.

Hi,  ingot my phone earlier in the year & I can’t make calls, I’m not sure why please can you let me know what I need to do?  thanks 

All emails say login and start the transfer but cannot login as my number remains with current provider for the moment 

My first payment on the app is due on06/01/2026 (American)However there is a payment taken today??

We got our bill receipt for this month to total to £114 in comparison to the roughly £40 we pay a month. When I changed the receipt for it on the app it stated I had used over 99,000 MB of data which is simply not true. After I got my 80% allowance used and then 100% text message, I stopped using my data and did not put my data on once whatsoever as continued to use wifi. I then changed my plan a week before its renewal for unlimited data. I would like an answer of explanation as to how and why this was charged this way and any possibility for a refund as this is simply wrong.

This sim is for my child, for a few months i have been paying the bill and he hasn't been able to make calls or text anyone nor can he use his data, paying for a service that isnt working? 

I have blocked messages from 78484 , ihave sent unsubscribe message and stop message to them, but im still being charges £1.50 each time they send a message by ID mobile. how on earth do i stop this once and for all?

Hi looking to find out if possible to upgrade early 

Hi, I am looking to buy a UK SIM and number (as part of a new contract) but as far as I understand when I go to do so the only options I am given include switching from an old provider, which I cannot do as I do not have one. Is there any way for me to do it? Is there anyone from customer service I could speak to about this? Thank you

I am trying to upgrade from a commonly deal. I am getting one price through the app but can’t apply a bluelight discount code. Online I have bluelight discount code but ai don’t want it to create me a new account and and new number. Can you help me apply my bluelight discount to my current account?

Haye Goodmorning i have plain for monthy 10£last feb you charge me 60£ a month and now that months as well so please can you tell mw why its goes up my monthly is 10£  

I am unable to receive calls or texts while I am in India. I have enabled roaming, international and premier options and also increased my bill cap to £15. Please help so I can receive calls in India from the UK.

Haye Goodmorning i have plain for monthy 10£last feb you charge me 60£ a month and now that months as well so please can you tell mw why its goes up my monthly is 10£  

Hi i am having problems making calls, i can receive calls not make calls , this happens sometimes not all the time . 

Hi. Ive bought 3 sims from id mobile. I have 3 PAC number and am already struggling yo enter these into the app Can you help

Please ignore 

I set my new phone up on the 8th April and changed my direct debit date to the 1st of every month via the app. A payment has come out today but when I try to change the date to the first it says I already have?