My iD.

Hello ID , I have been trying to reach you for quite a while to no avail I want to cancel my contract and yet it is not allowing me to access the (7777) number and I am also logged out of the app. it is also not allowing me to add my direct debit to this phone which means every 21 days I have to manually pay for it and it is £41.94 which is not affordable as I am a student! could I please get someone to contact me by my email. kind regards

Could someone help me please

Is there anyway I can cancel my contract without incuring costs. I don't mind paying the remaining cost of my device put not the calls or net as I would be changing to another provider. I've missed 2 hospital phone appointments now because of the service been down. Today's one was for my daughter and we have been waiting 3 months for. I'm very disappointed with the service always having signal problems

On the page explaining how to raise a complaint https://www.idmobile.co.uk/help-and-advice/complaints-procedure it says you need to “Click on the button below and fill out a simple form” The button does not exist It’s almost like ID don’t want to know when things go wrong...

Hi, I have just moved from another network to ID. I used ID for my daughter a few years ago but left after the contract was up due to some iffy customer service issues. I went to ID again to give them the benefit of the doubt but, once again, I have been promised a lot but given little. My number was due to be ported across today, I received an email early morning telling me that this would happen sometime today, no later than 10PM. My old network disconnected me at 11:00am, telling me that the transfer is taking place. Waited until 4PM and contacted Live Chat where I was told that the transfer WAS taking place and this would be completed by 18:00 so I needed to reboot my phone after 18:00. This time went by and nothing happened so I contacted Live Chat again to be told that the transfer has still to be done but would definitely be completed by 22:00. It is now 22:10 and several reboots later, manually inputting APN settings, this still hasn’t worked. I’ve also reset the network setting but all to no avail If anyone could help then this would be appreciated Many thanks Jason

Hello! I had ID for many years with both phone plan and just sim. I am going to leave the country and I’d like to keep the number in case the government or banks try to contact me for whatever reasons. I could cancel the plan but if there’s a way to switch to a PAYG that is not too elaborate I would do that! I liked ID and I don’t mind a PAYG with them!

I've taken 2 contracts and got 2 phones constantly having network issues do better ID Mobile I've just cancelled one contract

I am unable to find out when my contract ends so I can leave id. I'm glad id went bust in Ireland and I hope it goes bust in uk too. This is a shoddy, skanky company

No ID Mobile service in Lancashire. What is happening? NOT HAPPY 🤬

Belfast signal terrible When is this being fixed please? What is the plan its been since February.

More services are down with ID now their website, live chat, even mobile app. All down ! It's been down since 8am

As of this morning,I’ve no longer been able to make calls or connect to the internet while not on wifi I’ve switched airplane mode on and offer I’ve restarted the phone Nothing has helped

Can you advise please. I have no ability to phone out or receive calls at the moment and its disrupting my work. This has been over 3 hours now

What's the FUCK wrong ID again

As many of us can’t even use our phones for basic communication will there be some pro-rata compensation. I pay for a service you are unable to provide, therefore you have failed to live up to your contractual obligations, the same way I would fail to live up to mine if I failed to pay you. I’d no compensation is possible then I will be looking to switch networks as having a usable network is what I pay for and I need to make actual voice calls not via any apps

Changed from Vodafone yesterday the signal on this network is terrible keeps dropping out doesn't matter where I am changed from from 5g 4g 3g auto then on 3g 2g and lte works OK when I'm on WiFi wish I'd never changed

I am definitely switching networks today, because this happens all the time and I'd recommend everyone do the same , awful network!!

Hello, Over the past 2 weeks I’ve been experiencing very poor network coverage (including data connection) at my location. Until recently the signal was OK, not 5G but usable. But now it’s either extremely slow or drops out completely. This is causing real issues, especially with calls and mobile data. The location hasn’t changed, neither has my phone or SIM. The problem seems to be with the network itself. Could someone please check if there’s a fault, maintenance or reduced coverage in my area? The postcode is: WV10 7FH. Would appreciate a response and a fix. Thank you.

I received a phone call this morning that when I answered disconnected and since then haven’t been able to make calls to any number or receive phone calls. I am still receiving text messages to say that I’m missing calls but they aren’t coming through. I have 5G signal and I’m at home where I normally have no problems. I’ve tried toggling aeroplane mode on and off and tried restarting my phone but it hasn’t helped. I’ve checked the service status page and it doesn’t report that there are any service issues in my area.

What is the customer telephone number please i need to speak something Regards

I have missed important calls, job offer and probably the most important calls of my life as my house is under repair due to a flood now I can not even receive it make calls and my life vis ruined

I’m unable to do my work since today morning as my work essentially based on phone calls so I need to leave ID mobile as am loosing revenue every hour without work so how can I leave and how to escalate?

Over the last few weeks im dropping calls and then today the network is down . This is not good enough and the service is shocking. The service I was sold is not fir for purpose and as such anyone with the same issues should be allowed to leave free of charge . Total shambles im loosing work because of this . Complaint incoming and a email to OFCOM regarding these ongoing issues we are all facing.

Can’t make calls or receive

No calls out no calls in . I have a son with a disability in supporting living and no contact what the hell is going on this is outrageous. I hope ur compensation for the absolute shocking service and the distress u have caused to me this morning I will be leaving this network unreliable service 😡😡😡