My iD.

hi! it took around 5 days for my phone order to be processed, the estimated delivery was for tomorrow and i only just received the email that it’s been processed this morning .. does this mean the phone itself may be dispatched / delivered late? usually i wouldnt mind but my current phone is breaking and becoming more unusable, so i was really hoping to get my new one asap 😩 will i have to wait till next week? its the s25, is that why processing is delayed due to being a pre-order and i dont have to worry it should still be dispatched this evening / arrive tomorrow?

Hi My final bill is £50 when I have been paying just over £30 for my whole contract. Can you advise why this is so high? What are the additional charges?

i need to make and receive calls in the US shortly, whats the best option, eSiM or Roaming Top Up

I've deleted my esim off my phone as I was told by an agent that I would be able to reinstall it again after I've deleted it. This was after a discussion about network issues I was having. He advised me that reinstating the esim can improve network problems. I contacted live chat and because they can't send the OTP to my phone, they won't provide me with a new esim. This means I now have to go to a Currys store or wait for a new physical SIM to be delivered. Is there any other way around this without having to go to a store or wait for a SIM to be delivered? Thanks.

Hey everyone, I wanted to share my recent experience with iD Mobile to warn others about how they handle disputes when things go wrong. If you're thinking of ordering from them, be aware of your consumer rights before doing so! For context on the situation: I pre-ordered a Google Pixel 9 Pro from iD Mobile. When my package arrived, instead of the Pixel 9 Pro, I found an iPhone 15 Pro inside. I immediately contacted iD Mobile, but they refused to help and told me to contact DPD (the courier) instead. DPD told me to go back to iD Mobile—so I was stuck in a loop. Despite providing photographic evidence, iD Mobile insisted they sent the correct phone. I escalated to the Ombudsman, who sided with iD Mobile based on their warehouse footage, even though I never received the correct device and their “warehouse footage” was two cropped screenshots of their CCTV. Under the Consumer Rights Act 2015 (Section 28(2)), the retailer (iD Mobile) is responsible for ensuring the correct product is delive

I joined ID on Tuesday 11 Feb, (three days ago) my old number is still not ported across…..how long before I submit a complaint/query?Thank you

Please let me know when I rerun my phone and when you are refund me as per the ombudsman

I've got a contact with you but I'd like to see if I can get an additional phone and sim with you please

Hi , I have no connection, can not call or receive . It’s not a first time I have this issues so fed up. I need the replacement sim .

How can ID not have a telephone line to speak with someone and it's online chat only which takes so long just to discuss an issue. Cost cutting and adding frustration for their customers. I'm out after contract ends..

3 Network has to be the worst network out there. After signing for a 12 month contract, I lost the ability to send and receive phone calls, roughly 4 months into the contract, apart from on WhatsApp. I have finally left and I am glad to see the back of this network. I can't even pay my final bill, on my account as it won't let me. I think for the appaulling service over the last 11 months. This final bill of 15 pound odd, should be waived. Never again

Landed in Beijing yesterday, cannot get WeChat, WhatsApp or messages to work. I had a message from ID mobile on power on saying I’ve used 80% of my bill cap. I added £10 but still nothing. What do I need to do to be able to send/receive messages from my UK ID mobile SIM card in Beijing? 🤔

I have an ID sim only deal for my eldest child... he's now turned 18 and wants his own contract, the deal he wants is an ID contract also... how do I keep the the mobile number from the ID sim only and transfer to a new ID contract?

My services were suspended due to non payment. Iv paid the bill but my services are still not back on. Any help would be appreciated

How do I actually get some help with this rather than just search a series of notice boards? I want to at least speak to a chat bot

I’ve found a monthly sim only deal on a price comparison site, that is slightly cheaper with a slightly better allowance than my current plan (also a monthly sim only plan) I looked at available plans to upgrade to in my app/account and that deal is more expensive. Is there anyway I can switch to this better plan directly? Or do I need to get a PAC and transfer as if I were a new customer?

The Network quality is poorer than expected for my postcode. I thought 02 was bad with drop outs, but the signal strength is definately weaker with 3. It is supposed to the 2nd best in my postcode area in terms of signal strength (behind Vodafone). Very disappointing.. I used to be with 3 many years ago and they were ok at first. Haven't times changed. I'll be off to another provider as soon as my contract ends. See you ID.. 👋🏼

Hi When i signed up to iD mobile i had the offer of 3 months free of Apple TV but never received anything to set it up, i have also checked my junk box. Please can it be re sent

My old number should of been transferred on 7/5/24. It's still not transferred

Will i get TEXT while in China and Vietnam ?? i will use Esim and keep my ID sim on. will it let me get Texts because i want to get some verifications texts from UK. I have selected Bill Cap to be Zero (0)

I want to change from a sim to a Esim

My son has just arrived in france and is unable to use Data roaming. It is enabled on the app. He has an iPhone 13. Any suggestions please

my wife lost her phone and so i got a new sim and registered it, but i used my number instead of her number. so i have my information on both phones. should i just get another sim and start over again?

How do I fix activating my iMessages,nothing at all is working…never had no issues before with other networks.. I’ve done all the usual things like resetting network settings…thanks

Hi I have a reno8 pro 5g I'm upgrading how do I unlock the phone so I can sell it on? Thanks Pete