My iD.

When I disk a number it’s not dialing, sometimes the person I have dialed have answered and I can’t tell if they’re are there or not!

I have finally bought a plan with ID and bought an eSim , but now I realise my phone doesn't support eSim. What do I do

My payments are showing as two being taken in Feb one on the 7th then I paid another payment on the 12th as my direct debit failed due to changing banks

I’m very just entered Netherlands and my phone is telling me roaming data used?

Hi I've recently taken out a new contract (ID) my old contract ends in February (1pmobile) can I still get a pac code in February and change the number on my new contract phone to my old phones number?

It’s just becoming a bit of a joke now, at the point now where I cannot make a phone call all day due to the lack of service from ID mobile. No sound at all for outgoing calls, we have three contracts with ID mobile in the house and all three of them have been having this issue for months now and we are getting nowhere with trying to sort it. some days we aren’t even receiving incoming calls, no notification of a missed call either

Hello my contract is due to terminate soon, how can I just switch to a sim only contract? And what are my options.

Hi there I received my new phone last week but no SIM card came with it , I was keeping my old number and my pac code was enter before the sim was supposed to be here , but still no SIM card , it is not an upgrade it’s a brand new phone , please can you help ??

I have been charged twice

Good day! I’ve tried to buy a phone with a SIM contract. I’ve passed all checks, provided card details, bank account, etc., and then came to the final page, but nothing happened. I’ve received the agreement, but no confirmation email, and the amount wasn’t deducted from my account. The page reloaded and showed an empty basket. I’ve repeated my purchase from scratch, and the same result occurred. What should I expect now? Will my account be deducted twice, and/or will I receive a letter?

Hi. I've been with idMobile for months and successfully using voicemail but today I am unable to access it. If I phone the voicemail number it says it's calling but doesn't connect. I have tried 123, holding down 1 to connect and the actual voicemail number and it's not connecting. All my settings appear to be fine. The idMobile app also doesn't appear to be working. Any ideas anyone?

Hi at the moment I've been having some financial issues and would I be able to pay my bill on the 26/02/2025 by debit card and I'll set up a direct debit yours sincerely Kristopher Kerr

Hi I contacted ID on live chat to discuss an upgrade they put me through to sales who said they would call me back today I have redo a call from this number 08000490250 just wanted to check it is a ID customer service number and not a scam

I bought a roaming pack to Morocco before leaving UK. I received a text saying it's activated, and my ID Mobile account shows the pack as active. I turned on data roaming in my iPhone settings and also in the ID app. when I arrived in Marrakech, I switched on the phone and soon received a text warning me that I'm connecting to the Morocco network and that I will be charged unless I've bought a roaming pack. However I don't get any connection on phone, sms or data networks.I've tried all the suggestions including iPhone network reset. Nothing works. I can connect via WiFi and that's what I'm using now to write this. Help please!

Just transferred number from EE and never a problem . Id mobile sim isn’t allowing iMessage to work . Won’t even let me add my number . Think I need a new sim with the number on rather than the transfers??? Any help would be appreciated. How do I get to the live chat ????

I was sent a refurbished iPhone 15 today as part of an upgrade but I’ve been sent a lightning cable charger with it instead of the new USB-C. Am I able to be sent the correct one?

Changed to id from 3 yesterday not sure if set up correctly can you check please I cannot do anything on my phone unless I am on WiFi

Since I got my plan I put that I would not like to expend more than my plan. For the past almost 2 years I was charged 24.99 my plan. This month I just got a 90£ bill..how come?

I had a call from a number 01164890016 offering upgrade had all my details and did not want bank details just said they would take all details from my account and update the direct debit they said they were carphone warehouse but doing a search of number it relates to Fuse 2 communications scam or not?

I joined iD 2 weeks ago using an eSIM. Others cannot hear me when I call them (normal voice call) and every person tells me that my line is very bad. I already checked the network and coverage status in my area and my phone VPN settings

I received final bill of £5.33 but cancelled nefore delivery so did not receive a sim card

How can I unlock sim slot 2

I recently upgraded and am massively in credit can I get some money put into my bank account?

I am still waiting for my old number from previous network Giffgaff to be ported. I was told today but still has not been transferred over onto my new network? What can i do? I provided the pac code when i initially took out the contract

Hi, posting on here in the hope that someone from ID Mobile sees it… I purchased a Roam Beyond add-on for Morocco yesterday, I can see it on my account. It is not working; though I appear to have a strong 4G signal most of the time, I am completely unable to connect to the internet (except over wifi as I am now). I was previously in Spain and roaming was working fine so there’s no general problem with roaming per se. I’ve tried restarting my phone in the hope that would fix it (3 times!) but it made no difference. Can someone from ID mobile investigate and fix please? I wanted to use live chat but couldn’t get it to work 😡