My iD.

Hi) i paid for this month on the 8th and you are trying to take another payment from me.

I am trying to switch my old number and its asking me for my 9 digit transaction number yet the transaction number on my invoice is only 7 digits?

why is it cheaper to get out a new contract than it is to upgrade my current contract

I bought a monthly contract and it arrived with my sim yesterday. I've put the sim in my new phone but the sim isn't active and I don't know how to activate it could you please help me.

I am new to ID, I bough a sim only plan and cancelled it with few day and bought another sim only plan. The SIM card which I cancelled has arrived. I’m yet to receive sim for the contract I want. Can the sim be swapped over so that I can start using the sim,

Why is my service awful. For practically my whole 2 year contract I have trouble having a conversation on a phone call. The other person constantly says am breaking up even though I have 5g and full bars. Am using a samsung 23 ultra in L203de postcode. Will definitely not be using id mobile again once contract runs out

Paying £50 a month and can’t receive calls are you joking this is the second month

Oh my god I can’t receive calls again from today what’s wrong with you guys

If I text people it's my new id number otherwise it's my old phone number.

I’m trying to update my plan and when I go through to pay, it won’t accept my card and I can’t get any further

Don't get how these companies can offer this and use ID but ID can't offer the same?

I placed an upgrade order on the 29th of December and on the website it states the delivery date is 31st of December. In the confirmation email I was sent it was written that the delivery date is 23rd of January!! Would anyone know why??? https://www.idmobile.co.uk/help-and-advice/product-delivery

I returned my phone to the warehouse and can see that DPD have marked it as delivered yesterday morning. How long before I get an update from ID to confirm they have the phone and when should I expect my contract to be cancelled please? I have the transaction number. The photo that DPD gave as proof of delivery isn’t exactly great, it looks like they’ve taken a picture of a tool box, not the parcel, which is a bit worrying!

Last night I bought the monthly £9 60gb sim only deal and I selected to get it as an e sim, however I have not received any email following up on the order and I can’t find the order or reference numbers anywhere

Hi, I could use a hand with payments / Direct Debits please. I have 2 plans on my profile and I tried to move one account over to a new bank account via direct debit. Set it all up just fine, the date of payment comes around, the payment “doesn’t work”. I get threatening emails from the system saying I need to pay immediately or the debt collectors will be around. I logged into the system, it shows a failed payment but immediately shows a successful payment on the same day. Regardless, I settle the bill manually in case it didn’t go out. At this point the system doesn’t register I’ve paid manually and still refuses to let me set up a direct debit. On talking to the live chat, the person I’m speaking to can see and confirms the direct debit details via taking the last 3 digits of the new bank account. So the details ARE on the system, but it won’t show me them and states no DD is in place. What is going on? All the live chat agent could tell me is “how to setup a Direct Debit” which I’v

I have used the straight forward keeping my number using the PAC and its not working

Get my service up and running

I am currently looking into upgrading and I have an idea what I want but was just looking through my options when I noticed that on contracts offered for each handset there are 2 exactly the same except they cost £50 more upfront for example one was £47.99 a month, £49 upfront for 10gb of data and unlimited texts/minutes, just under that option was one for £47.99 a month but £99 upfront for 10gb of data and unlimited texts/mins on the same exact device with the same memory and colour and everything, why would you pay £50 more for the exact same thing?

My calls keep dropping out. I have also activated wifi calling in my settings but it doesn't change to this when I don't have coverage. My 4G and 5G connection is super slow when browsing or non existent when our and about

Hi, I bought few days ago add ons roaming in turkey, however it’s never worked, could you please refund £20. regards.

For several days I have only been able to make calls intermittently. Is there a problem?

Ever since I have switched my mobile phone contract to my ID mobile account I have been having issues with my new sim. This is because when I signed up for the new contract I forget to kept my old mobile number and was given a new one. Once I had realised this error I contacted ID mobile to have it changed to my old number but this was not converted properly and I have been issues with this ever since that have recently worsened. For months whenever I ever send I text message through my old number it although it actually delievers states Message Send Failure. This also caused issue since the ID Mobile phone app recognises my old number as my current number but phone settings recognises my new number as my mobile number. Recently starting a few days ago because I appear to exist in some phantom mobile zone I have been unable to recieve mobile texts through my old number yet still recieve calls through it and when I text through my new mobile number it still states Message Send Failure a

I have just received my PAC code to move from iD mobile and it says my final bill is - 335 . What does this mean please ?

Hi, I have roaming activated in id and phone settings, but have been in India for 3 hours now and still am not able to access the internet (other than by WiFi from my hotel)

I've changed my mind on the phone I've chosen for upgrade I'm wondering if I could change please