Hi, I could use a hand with payments / Direct Debits please. I have 2 plans on my profile and I tried to move one account over to a new bank account via direct debit. Set it all up just fine, the date of payment comes around, the payment “doesn’t work”. I get threatening emails from the system saying I need to pay immediately or the debt collectors will be around. I logged into the system, it shows a failed payment but immediately shows a successful payment on the same day. Regardless, I settle the bill manually in case it didn’t go out. At this point the system doesn’t register I’ve paid manually and still refuses to let me set up a direct debit. On talking to the live chat, the person I’m speaking to can see and confirms the direct debit details via taking the last 3 digits of the new bank account. So the details ARE on the system, but it won’t show me them and states no DD is in place. What is going on? All the live chat agent could tell me is “how to setup a Direct Debit” which I’v