My iD.

Hi, I have had awful connection since moving to Wrexham. My data constantly disconnects and when it is connected it struggles to play a 360p video

I purchased Google Pixel 9 29th November 2024 and I have not received my £100 Curry gift card which was promoted as part of the Black Friday deal. Why hasn’t ID Mobile/Currys provided the gift card?

Hi, I have bought a new phone and have been trying to get a replacement eSIM for over a week now. Do you to the nature of my job I work long hours and I am only free during night time which is when the live chat is closed. By the time I managed to get to live chat, one of the agents responded and said that there is maintenance and I need to speak later. This is not very practical. One of the advantages of eSIM is that it should be generated whenever the customer needs a new one at anytime unlike the old physical SIMs where I need to go to the store during working hours. This means that if I lose my phone in an emergency situation at 9pm, I would need to wait 12 hours till I get another SIM. ID should seriously reconsider this otherwise they should have not offered eSIM in the first place which was on of the reasons I switched to ID.

anyone else struggling right now’s myself and my partner are unable to make phone call right now. We can click on the name we won’t and it won’t dial out. We are both with ID mobile

I have just joined ID Mobile and have received an email saying the set up is complete. I haven’t yet received an email with the esim. Please can this be sorted asap as I need to use my phone.

I have noticed over the past few months that although there is a good phone signal in the Keswick area there is no data (claims to be 4G). This appears to be whether you are on the north side or centre, you only get data when you get to the top of Nest Brow when you pick up the signal from Penrith.

Hi there. I've been in Switzerland for three days. I've bought a one day 2g data package for each day. However, each day my account shows the data add on is not used and my monthly plan data is now almost all gone. What can I do?

I ordered a phone wednesday, delivered Thursday, but missed as stuck in traffic, came today my son took a day of work, driver didn't even knock and not delivered.. I need the phone as going on holiday late Saturday and my phone is broken.. Help

Ive been with iD mobile 8 days. Have completed all checks including trying sim.in different phone, getting replacement sim, visiting currys tech dept. Ive had a lot of chat bot interactions with iD Mobile and last one they wanted two mobile numbers I had called with postal codes & time of calling - promised me tech dept would be in touch in 24-48 hrs. I can see this is a common complaint with iD Mobile. It should not be this hard.As an elderly person I rely on my phone and also gps in london. I wanted to give iD Mobile chance to fix this but am losing confidence. Plus they still want to charge me £12+ for first month even though Ive had no service. Does this inability to call or receive calls ever get fixed??

Good afternoon. What’s the best way to report an intermittent signal problem since storm Eowyn? I assume the regular live chat route? Since 24th January - or the immediate days that followed - I’ve had no-to-patchy iD mobile signal indoors and outdoors. 3 other family members are experiencing the same. All 4 of us use the iD (Three) network. With roaming on, I’m typically switched to Ireland’s Eir or Vodafone networks. If I set my device to manually select the mobile network then I might get iD for a time but often just “No network”. It would seem that Three’s mast in my area has become degraded. I live in Kesh, Northern Ireland. Nothing else has changed, just storm Eowyn. If I head into town (20 mins away) I get an uninterrupted iD signal. 5 minutes ago I was roaming on the Eir network, now I’m on iD with 4 bars! Regards. Jonty.

Hi can I put a Bill Capping please

Does roam beyond include calls and texts

Hi, my contract comes to an end in a couple of months, and i am looking to end my contract. I want to minimise what i spend by transferring to a sim only with another supplier, but do not want to pay id moble more than i need. So my understanding is that i have to pay up to the end of the 24 months, and give 30 days notice. So 30 days before the end give my notice and then 30 days later use my pac code on the last day of the contract. Or have i missed something or some way of making this easier with more flexibility?

I lost my phone but managed to retrieve it after someone found it. ID blocked my sim and blacklisted the handset when I reported it lost. I’ve had three live chats with customer support where they assure me the handset is off the blacklist and to restart my phone in an hour. It is still blacklisted more than 48 hours after requesting to unblock it. How do I get this dealt with?

Moved physical SIM to new iPhone 16, completed transfer, issue with iMessage and FaceTime activation error. Have tried all of the help posted here and via Apple, none of which has resolved the problem. When I joined ID mobile I ported my number in about 18 months ago. Funnily enough for a short period of time the mobile number offered on iMessage and FaceTime was that pre ported number. I believe the issue is with the sim yet I cannot get past all the automation to actually speak with a real human being to check. I am losing the will to live. Any suggestions please on best route to contact ID mobile as I’ve exhausted all of the. Upgrade to latest iOS, sign out of Apple account, deselect the iMessage and FaceTime account, force a hard restart, check the mobile number is correct, ensure the time is correct ……….. and the rest.

I’ve been with id mobile for 3 years now and not experienced any issues, until a few days ago I received a message saying I had used 100% of my data. My mobile data stopped working. However, in the app it said I still had 10GB remaining. Despite this I bought a data add on of 1GB hoping for my data would work again, but it hasn’t. My monthly data has now renewed and it still won’t connect, so even when it says I have full bars of 4G service (not 5G like usual though). I’ve tried my SIM card in another phone and still won’t work, and tried resetting and turning off and on things with no luck. id customer service chat bot can’t help at all.

I accepted an upgrade offer which worked perfectly for the remaining two months my original contract I now can’t make outgoing calls although incoming calls are good, also I was issued with a replacement sim which I activated also my direct debit has been increased to reflect my updrade wich has included a two year contract, I have had three live chats but no result this is amounting to taking money for a service I am not receiving.

I am trying to transfer my number over however it is not working.

Why is safe search on although I have deactivated it.. wi fi is fine. Ejected sim card re booted phone etc still no use. No flannel sort it or I will get another supplier It is clearly an id mobile issue. Fix it now. Barry

Hi) i paid for this month on the 8th and you are trying to take another payment from me.

I am trying to switch my old number and its asking me for my 9 digit transaction number yet the transaction number on my invoice is only 7 digits?

why is it cheaper to get out a new contract than it is to upgrade my current contract

I bought a monthly contract and it arrived with my sim yesterday. I've put the sim in my new phone but the sim isn't active and I don't know how to activate it could you please help me.

I am new to ID, I bough a sim only plan and cancelled it with few day and bought another sim only plan. The SIM card which I cancelled has arrived. I’m yet to receive sim for the contract I want. Can the sim be swapped over so that I can start using the sim,

Why is my service awful. For practically my whole 2 year contract I have trouble having a conversation on a phone call. The other person constantly says am breaking up even though I have 5g and full bars. Am using a samsung 23 ultra in L203de postcode. Will definitely not be using id mobile again once contract runs out