Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,029 Topics
  • 8,986 Replies

2029 Topics

S
Civilian
SoniaHCivilian
asked in Device & Phone Support

How to add another mobile to the ID mobile App?

How can I add another 2 mobile numbers to the ID mobile app? Thanks

3
Will
iD Mobile Employee
2 years ago
Joe_bfc98
Rookie
Joe_bfc98Rookie
asked in Device & Phone Support

iMessage and Facetime will not activate

I have recently moved to ID mobile from O2 (around 5 days ago) my number has ported over as i can receive calls and SMS messages, however my phone number will not activate for FaceTime or iMessage. All it keeps saying is “An error occured during activation, try again” I have tried every single step that has been suggested online including the ones suggested by the ID community. I have even been into an Apple store for support but was told that the problem is ID mobile does not support FaceTime or iMessage according to their list of supported carriers but i believe that to be incorrect as many of my family members are on ID mobile and use iMessage and Facetime. I have even been back into carphone warehouse/currys for support but no-one seems interested. Please advise on what to do next as i am currently paying for something that i cannot use

9
Tom
iD Mobile Employee
1 year ago
A
Rookie
ArcticpollenRookie
asked in Device & Phone Support

Another New iD Mobile User Unable to Use Wi-Fi Calling

Have recently ported my number into iD Mobile and have been unable to make or receive Wi-Fi calls on my iPhone 12 Pro.  It used to work on my phone with my previous provider, EE.I’ve tried all the suggestions on here, resetting network settings, removing SIM etc.Seem to be a number of users with similar issues.This was particularly irritating while on holiday in the Scilly Isles over the last couple of weeks.If it matters, my home ISP is Zen on an FttP connection.

47
andewhite
Legend
1 year ago
St199
Newbie
St199Newbie
asked in Device & Phone Support

Where can I find my transaction ID

I have spent 3 hrs trying to get to speak or live chat to someone. I need a transaction ID to transfer my number but don’t have one. It will not allow me to do it in my services without one. How do I get one. I can’t find welcome email etc so no good suggesting that. I am just about ready to cancel contract. Never known a company where you cannot speak to someone

8
Kash
iD Mobile Employee
2 months ago
MyNameIsMatt
Newbie
MyNameIsMattNewbie
asked in Device & Phone Support

SIM stopped working today but will work in other phone. other sim cards work in my phone

Since this morning I've been unable to get my SIM card to work in my phone. When I swapped the SIM card with another phone, the SIM card worked in my other phone and the other SIM worked in my original phone? So I've been able to prove that the SIM works and also my phone's still working too! Not sure what to do? On another forum someone with the same issue thought that potentially their IMEI of their phone was blocked on the network, could this be the case for me too?

2
MyNameIsMatt
Newbie
11 months ago
Epicurus
Newbie
EpicurusNewbie
asked in Device & Phone Support

Temporary number on SIM after PAC transfer

Using Android on a Samsung S23 Ultra.I’ve had a good look through the forum and tried the fixes suggested, but nothing has worked for me and I need some technical advice.After a PAC transfer (from EE) last week, my old number is being used for calls, but the temporary number on the SIM has not changed when I check “About Phone” (also “this phone” in contacts) and when sending text messages it uses the temporary number and not my old number which should have transferred.I’ve tried the following with no success:Switching the phone off for 30 mins with the SIM removed. Resetting the network settings (wi-fi, mobile, and bluetooth). Switching RCS off in Google Messages.Also when looking at Google Messages the temporary number is registered and there’s no way to change it. I’ve been to the Google site mentioned, but the instructions there don’t explain how to change the registered number and I can only assume it’s picking the number up off the SIM.So, how do I update the SIM to my old number

6
Lauren
iD Mobile Employee
11 months ago
becca2003
Rookie
becca2003Rookie
asked in Device & Phone Support

What do I do if I damaged my phones screen?

Hi, my sister has dropped her phone and so here I am asking what do I do to help her sort her phone. She asked me today if i know how we are to sort out her phone but i’m not sure and i cannot get through to ID Mobile helpline.

7
Michelle
iD Mobile Employee
2 years ago
J
Newbie
Johodge24Newbie
asked in Device & Phone Support

selling a phone in contract

I’ve had a contract since aug 21 and still have till aug 23 to go, the contract is in my name but the phone was for my son, he’s now decided to get his own contract but is wanting to sell the phone I have in my name can he sell it even tho I’ve still got £200 to pay ? Thanks 

1
Kash
iD Mobile Employee
1 year ago
Brentstarburst
Rookie
BrentstarburstRookie
asked in Device & Phone Support

Pixel 6 Pro not working with ID mobile?

Pixel 6 Pro arrived today from Google, put my ID Mobile SIM in it....no signal. Put the SIM back in my Pixel 5a, all working.Tried the wife's SIM card, she's also on IDMobile, not working.Tried an EE SIM and a Vodafone SIM in the Pixel 6, all working fine.IDMobile trying to fob me off on that the handset has an issue, that it's network locked. Google saying it's a network issue as it works with the other Sims.Google do not sell network locked phones.Anyone else get this? Or on Three/Smarty? (IDMobile use threes network)

38
M
Civilian
2 years ago
A
Newbie
AlexMichaelsNewbie
asked in Device & Phone Support

Voicemail Number

Hi, I have just purchased a Samsung S23 and am trying to change the voicemail Number from +447782333129 to +447782333123, however it gives the message 'Failed to read data - your voicemail number can't be changed'.Does anyone know if there is a fix for this?Thanks.Alex.

132
T
Newbie
2 months ago
A
Newbie
Alimick2727Newbie
asked in Device & Phone Support

Can I reset my voicemail greeting back to the default?

Hi I want to reset my voicemail to the generic greeting. I do not want it to say my name or use my voice.   

5
Kash
iD Mobile Employee
1 year ago
Debra Mckay
Newbie
Debra MckayNewbie
asked in Device & Phone Support

Have I got a warranty on my phone?

Have I got a warranty on my phone, the motherboard is broke, repair shop told me to check my warranty. Contract June 21 to June 23  Deb

7
Patricia Higgins
Rookie
1 year ago
Hayley Murray
Civilian
Hayley MurrayCivilian
asked in Device & Phone Support

how do I contact someone

Hi how do i speak to someone

13
Mohammed
iD Mobile Employee
11 months ago
P
Newbie
Paul1919Newbie
asked in Device & Phone Support

This number cannot be used by Imessage and Facetime

Hello,Yesterday I removed my monthly rolling sim from an iPhone 12 to a new iPhone 14. Everything was working perfectly fine on the iPhone 12.I am now having problems enabling iMessage and Facetime on the new handset. I have a message which says “This phone number cannot be used by iMessage and Facetime, you must have a sim associated with an apple device to be used for iMessage and Facetime”I have spent 2 hours with apple trying to resolve the issue. Nothing has worked.I have gone through just about every troubleshoot and YouTube video to resolve the issue.If this is a network issue how is this fixed? Has anyone else experienced this issue who can provide some feedback  or resolution  many thanksPaul  

12
Kash
iD Mobile Employee
3 months ago
Hannah Bayliss
Newbie
Hannah BaylissNewbie
asked in Device & Phone Support

chose new contract rather than upgrading, what to do with old contract?

I just purchased a new contract with you via carphone warehouse as this was cheaper than an upgrade and I had a look through the community help forums. I have some questions  1. I know I would have to go through alot of steps to keep my old number, I'm fine with a new one I guess, I was just wondering about confirmation of how you'd go about keeping the old number or not? I've seen about sending a pac code to a sim only payg on a different network then to the new phone on id 2. What do I do about the old contract? The end date is 30th April but in the breakdown it says if I cancelled now the contract would still end on the 30th April, does that mean I'd get charged still for the April billing on the old contract? Thus getting charged twice for both contracts in April? I've also seen the expensive leaving costs for if I cancel now. So should I wait until the 31st March to ensure I'm within the 30 day window? Or is there another way to avoid the leaving costs/paying the April bill since

1
Mohammed
iD Mobile Employee
1 year ago
C
Newbie
CallmeRaivenNewbie
posted in Device & Phone Support

HELP FOR WHEN switching to ID when you have an esim PLEASE READ!

This happened to me , I have an iPhone (13 pro max) it was on EE with an esim and I’d had number number for 17 years so I wanted to bring it with me….. turns out esims cause issues but please read what happened and hopefully if it happens to you you’ll find the help you need here because it’s nowhere else on the entire site as you’ll see!  good luck! (Firstly as side note I didn’t get a welcome email with a number so I couldn’t change PAC code ID had to do it for me, once my messages came through I’d received my welcome message and number via text message! In case anyone wonders where they’re number is to port their number using PAC code)   SO, here goes , if you are switching to ID mobile and you have a dual sim phone (for example an iPhone 13 Pro /pro max and other top end Apple phones some Samsung along with other models now too) AND you are running an esim from your current supplier AND you wish to bring your number across please take note and Read On: The process of porting your n

4
kirstcw
Civilian
5 months ago
P
Newbie
Peroni93Newbie
asked in Device & Phone Support

No data roaming

Hi everyone.  I’m having an issue with data roaming abroad. I’ve tried multiple times with live chat to get it resolved, been promised a ticket raised and a response within 24hrs. That hasn’t happened.  I have an iPhone 14 pro max running the latest apple software. My calls, text and data work fine in the UK. When abroad I can call and text but no data. I have removed the sim and cleaned it, I’ve reset the network settings on my phone. Nothing has worked. As I travel around Europe a lot for work this is extremely disruptive for me.  Data roaming is switched on in the ID app and on the iphone. When I’m abroad I get a message saying could not active cellular data network. I normally have full signal bars and 4G showing available.  I also have plenty of data in my allowance. So far I’ve been to Greece and Italy with the same issues.  Any help would be greatly appreciated.  Best

35
Ian Gray
Newbie
3 months ago
N
Newbie
NairalandNewbie
asked in Device & Phone Support

Why are people able to TEXT my OLD NUMBER. CAN PHONE my NEW NUMBER but CANT TEXT IT

I was given a new phone number by ID a few months ago. Which means I DO NOT USE MY OLD NUMBER AGAIN. However, when people text me on my old phone number I get their messages on my NEW NUMBER, and when I reply to the same messages, I am replying via my OLD NUMBER. You CANT PHONE my OLD NUMBER though, but you CAN PHONE my NEW NUMBER. Its like, people are texting my OLD NUMBER but PHONING MY NEW NUMBER. A wee bit of gremlin moment here.

12
Digg3r
Novice
1 year ago
MartinB
Newbie
MartinBNewbie
asked in Device & Phone Support

iPhone 14 and eSIM

I’ve read that the new iPhone 14 range are eSIM only and I’ve noticed that ID are showing them for pre-order. Does this mean that ID Mobile will be supporting eSIM’s? I will be getting an iPhone 14 pro and was hoping that I will not be forced to move to a different network!

9
andewhite
Legend
1 year ago
KeeleyEva
Newbie
KeeleyEvaNewbie
asked in Device & Phone Support

Transferring Number from One ID Mobile Contract to Another

I’m just brought a new sim as my contract has ended but i brought it on a different account, im unable to transfer my old number onto my new sim because the PAC code only works when transferring to a different provider

11
Jessica Harrison
Newbie
8 months ago
J
Civilian
jamiehenderson1993Civilian
asked in Device & Phone Support

Wrong Number Showing Up On Iphone After PAC code Porting

Hi, I Ported my old number (From EE to Virgin) around a month ago.I have been using my old number (with the new SIM card) successfully for all that time.I received a notification from apple saying that my old number would stop being associated with imessage in a few days. I’ve followed the advice posted in other forum items: Switching off imessage, restart phone, add the new number in the ‘contactable at’. section. I’m having problems with this. When I go into the ‘phone’ section, it is showing my new number (the one I don’t want), but when I edit it to the one I want, it just automatically changes it back. When I later checked the ‘contactable at’ section, they have removed my desired number from here too. I’ve checked my Virgin Account, and it shows the number I want as being associated with my phone, it just seems to be my iphone has not linked up. Please help as I can’t lose the old number!Thank you

4
Kash
iD Mobile Employee
11 months ago
A
Anonymous
asked in Device & Phone Support

no connection in various central london locations

I get really bad connection in central London locations, such as Oxford Street, Covent Garden, Liverpool Street, many City of London areas, Mayfair, Baker Street and many more. I have an iPhone 13. 5G auto is on. I have tried my friends EE sim in those same locations in my phone to test, and the EE works perfectly in every location. The ID consistently (over the past 2 months I’ve had it) absolutely never works in these areas. This is despite often having full bars of 4g or 5g in these areas, but get absolutely zero internet connection when trying to load a website. I have also tried my iD sim in my second phone (S22 5g) and get the exact same results.  

31
Kash
iD Mobile Employee
3 months ago
A
Newbie
Alim-2011Newbie
asked in Device & Phone Support

Live chat not working

How do you actually use the live chat. Everytime I go on to the page it shows I'm not logged in and then the live chat service is not showing.  I need to speak to someone. This no call centre is ridiculous! 

11
Kash
iD Mobile Employee
3 months ago
Sean Cragg
Rookie
Sean CraggRookie
asked in Device & Phone Support

google chat features wrong number

I have ported my number over to ID mobile from Vodafone. My phone is the pixel 7 pro.When I send  messages and it goes through as chat it sends from the old number. I've been into chat feature settings and it shows status connected with the old number showing. So Turned off chat features and turned back on. Status shows trying to verify number. Click button to verify number. Change number to new number. ​​​​​But nothing changes old number still showing. 

5
TP27
Civilian
1 year ago
BigDaveH
Newbie
BigDaveHNewbie
asked in Device & Phone Support

Sim pin

Hi I have just in the last weeks received my new id sim and wanted to put a sim lock on it to prevent sim swapping in case my phone is lost or stolen. It asks for sim pin when I try and set it up but I don’t know what it is.yhe phone is an iPhone and I bought it unlocked direct from apple 2 years ago and have never previously set up a sim pin. I did try 1234 but that wasn’t right. I could try 0000 but then I only have 1 more chance before it locks and I can’t be without my phone connection so need to have some hint planned in advance to unblock it if that happens. can you advise how to proceed please and if I need a puk code jow I get one quickly?thanks

4
T
Civilian
9 months ago
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