My iD.

How do I contact ID out of hours to stop fraudsters stealing all my money after ID mobile let them transfer my number to another SIM? Very angry and lost £9,000 so far, text from ID mobile about the “SIM Activation” 25 mins After the fraudsters had called and duped my bank!!!!!! Action Fraud closed, ID mobile closed, I need help now!!!!!

So I received all info from ID mobile and now all set up it says today - using esim However I cannot make or receive any phone calls Whatsapp and texts all working fine online chat says to wait until 6pm today - is that correct even though I received a text saying all ready to use ?

I have an iPhone 13 Pro and recently switched over to ID Mobile, including porting my number over. My voicemail worked perfectly with this device on my previous network. Since switching to ID my voicemail only works if I manually reject a call. However, if the call is unanswered it does not trip to voicemail but instead just gives a message saying the call cannot be connected. Can anyone help get this working? Live chat have not been any help unfortunately.

Since switching to ID Mobile the signal coverage on my phone is just terrible, & it’s getting worse. It doesn't matter where I am in the country ( inside or outside ), the signal on my phone is so weak, & if I am inside I can pretty much guarantee that the signal on my phone will be so weak that I won’t be able to use the internet, & sometimes it will be so weak that I won’t even be able to make calls, & this from a mobile network provider that claims to use the 3 network, & claims that their network covers 99% of the UK. The only way I can get a slightly better signal with ID Mobile is when I turn my phone to 3G only ( manual not auto ), but again, not without the problems mentioned above, but even if I do this my signal can still be full one minute & dead the next, even when I haven't even moved anywhere. Also, it seems that I’m not the only one with signal coverage issues when it comes to the ID Mobile network as masses of ID Mobile users are complaining about this issue, not only on this forum, but all over the web. Also, mine & my girlfriends phones are identical as I bought them together, however, my girlfriends phone uses a different mobile network & she has excellent coverage everywhere, so you can’t tell me this is not down to ID Mobile’s signal coverage. I'm now thinking of switching to my girlfriends mobile phone provider, as what’s the point of having a phone if you can’t use it 50% of the time because bad signal coverage. It’s great that ID Mobile is a cheep costing mobile network provider, but I suppose you get what you pay for, & I’d rather pay more & have a phone I can use, especially when I have serious health issues so might need to use my phone in an emergency. ☹️

I’m not due for an upgrade for another year but have seen an ID mobile contract for the iPhone 15 pro max that I would like to sign up to. I’m happy to pay off my remaining current contact with ID but I want to keep my number and put it on my new plan. Is this doable? Everywhere which says early upgrade is max of 2 months early even though I’m happy to pay the difference.

I don’t have an active direct debit set up, it happens when a payment fails, I go to pay it but then I am charged again. It’s happened on a couple months resulting in overpayment how do I claim this refund? It says I am still overdue for payment on mobile banking meaning I can’t set up my direct debit

Following this mornings conversation regarding a faulty SIM. Plus a 20 mile round trip to get a replacement SIM from Currys. Talk me through the replacement procedure and activation process so that I don't loose my current phone number

I need to email ID for my to be sent to me Wgo dan give me the email address. Dealing with them has been difficult & i really need proof of this payment I made

Massive catalogue of errors here. I recently took out a contract on a Google Pixel 8. DPD attempted delivery but no one answered the door (my wife was in but didn’t hear them knock). I then knew that no one would be in during delivery hours for the next week, so tried to alter delivery. DPD said they could alter delivery, and ID mobile said the same. They then tried to deliver the phone every day for a week, at a time I knew, and told them, I wouldn’t be in. They finally managed it a week after the order was made - but delivered the wrong phone. An iPhone 15, in a package with my details and address on the front. I contacted IDmobile on text chat - they told me that DPD would collect the phone from me, and I should wait for instructions on this. I waited, and nothing came through. I phoned the complaints line. They told me that they would never organise collection through DPD. I was told to return the phone myself, via Royal Mail Special delivery, and that I would be reimbursed for the delivery. I did so. Today, I got an email saying that they could organise delivery of the Google Pixel 8, because I had returned the wrong phone - not a Pixel 8 but an iPhone. I called the complaint line again, who told me I should email them pictures of the iPhone so the complaint could be escalated to ‘Head Office’. I was told I should wait for ‘Head Office’ to contact me with the next steps of the complaint. While everyone I have spoken to has been polite and professional, this has honestly been the worst consumer experience I’ve had for a long time. I’m currently paying for a phone I don’t have. Always recommended ID to others before - this definitely won’t be the case now.

Although I left ID at the end of November and was told they would issue a final bill the day after I used the PAC number. I have not received one and they have continued to take the next monthly payment and trying to get an an answer from their stupid bot is ridiculous

Hi can you send me a replacement SIM card as my pre pay SIM has not arrived yet please let me know asap as I have cancelled my DD

I have been sent an eSIM but it doesn’t say anywhere that I can e tee my pax code to keep my old number once I scan the QR code, will it ask once scanned?

Requested PAC code, came back wanting another text with word PAC then date of birth, tried texting about 10 times with different date variants but just comes back with having an issue. I guess ID mobile just making it difficult. Any chance I can email or speak with a human… this is ridiculous

How long will it take for ID mobile to process order

My son had his phone stolen overseas. He is unable to access his online account or the app and he has anoutstanding bill to pay. He is also unable to update his payment method (that card was also stolen). The online payment service is also out of service. Has anyone got any ideas on how he can pay please?

The switch to is mobile it is not an easy one and the customer service is a joke. Therefore I decide to cancel the contract while being within the cooling off period. When I clicked at the option to find out the costs for leaving to my surprise I was informed that I’d wants to charge me the whole amount for the rental line (94 pounds)plus the bill for the first month even though I am I’d customer just for a day. How is that possible? anyone had a similar experience? The safest way is to go to the nearest curry’s store and seek for assistance?

How do I transfer my pac number over to you

I changed over from EE to a new ID Mobile account with e-sim. all went well for first day or two until the actual porting date. Was receiving calls and texts on the number I ported over from EE. Now, suddenly, there is no ID Mobile signal to be had on my new iPhone. I see other people have recently reported this problem and have struggled to find a solution. tried all the usual things like turning phone off and on etc.

Hello, Please add my Motorola 200 5G phone to your approved list to receive 5G on the ID network. Thanks

I have followed all the steps advised following switch off of 3G to check status of phone etc & its taken hours, however am still unable to make or receive any calls. I have internet & messaging. Has anyone found a further fix? I am looking for a chatbot, but no luck so far

I wanted to resume my old topic, because the problem turned out to have never disappeared, and recently it’s been pestering me more than ever. It was the topic: Since it’s been archived in the meantime, I had to create a new one. Anyway, the problem is exactly what the title says. Even though I still have well enough credit for calling or whatever, and there’s still long until it expires, the service regularly does not allow me to use it. I really rarely call someone, and when I do, it’s usually urgent. And every time it is urgent, the problem comes up. When trying to call someone, most of the time I just hear “You are currently unable to make calls cos' you are out of calling credits”. Although now there are some differences compared to the occurrences of the problem from the past...1. In the past, with the problem taking place, when calling the automated iD Mobile service to hear how much credit I had, I would instead hear that they were experiencing some technical difficulties. These days, sometimes I hear the same thing but most of the time I hear that I "have no credit available and no remaining allowances". Also, I hear it even when the problem is actually (for a moment!) not taking place.2. This time, with the problem taking place, contrary to the past, I am still able to use mobile data (just the calling is not working). To make it clear, the sufficient amount of credit is there and can always be seen after logging to my iD Mobile account. It's so irritating – someone (me) uses the "calling" function only occasionally, usually in more serious cases and being out of home, and they can't do that! I think it may be the very time to change the provider...

Hi I'm looking at adding another phone for my partner to my contract is this something someone can help me with please?

I’ve just joined iD Mobile, and have 3 SIMs to cover me and my family. My house is in a radio dead spot - We don’t get a signal from any mobile provider. For this reason, we’ve previously used VoWifi when calling from home. This has worked perfectly for all of us using both Three and Lebara (Vodafone) SIMS. Bizarre thing is, that with iD Mobile, my wife’s phone (Motorola G73) and son’s phone (Redmi Note 11) work fine with VoWifi, but mine doesn’t. 😫 I’ve tried resetting the Network, and have prioritised VoWiFi over mobile network. My phone is an (now this is a mouthful) IIIF150 Raptor, running Android 13. To see if my SIM Is dodgy I swapped with my wife’s and then my son’s SIMs into my phone - these also don’t switch to VoWiFi in my phone. My phone is dual SIM and when I fit my iD contract SIM to one slot, and Three a paygo SIM to the other slot then the the Three SIM happily works on VoWifi but the iD module doesn’t. Any thoughts? I thought iD and Three would have used the same protocol implementation? Thanks

I’m currently in the process of switching my family (3 of us) from Lebara to ID Mobile, we’re retaining our existing numbers using PAC. 1 SIM number is planned to change over Monday, the other 2 SIM numbers change over on Tuesday. I received the SIMs today, is there anyway of correlating the new ID mobile SIMs with the old Lebara numbers? There’s nothing in the email chain that tells me which SIM is which. (ID mobile plans were purchased via mobiles.co.uk). Another issue I have is that ID Mobile emailed me a ‘Let’s Get Started’ email for only 2 of the 3 SIMs, these emails includes the new mobile phone number, and a ‘Customer service PIN’. Does it matter that I don’t have Customer service PIN for the 3rd SIM? Thanks!

I will be late paying my bill this month. As I have not been paid. Can I have an extra couple of days or can it be on next months