My monthly payment of £15 went out today to id mobile for unlimited data for a month.  Since I'm going away, I switched to the £6/month 4gb package.  I expected, since I already paid the £15 that I'd have a month ahead of unlimited and then the following month it would drop to 4gb. This flexibility is why I signed up with ID mobile.  But it seems I've been switched to the 4gb package immediately and that data is used up already. What happened to my month of unlimited I just paid for? Getting to talk to anyone to sort it out seems impossible so I think I'll just have to find a new provider. Support from this company is non existent.

I ordered a separate SIM without signing into my ID account. It arrived and I put it into my daughter’s phone. I then created an account for her with name, number and DOB. When it all finished it somehow was already logged into my account. So now I’ve ended up being logged into both devices on the same account but with different numbers. can someone please help me correct this?

I have recently purchased a s25 from ID. Unfortunately at the time things were going through, Vodafone couldn't supply a PAC  code to me. ID gave me a new number with the phone via e-sim, I have not yet activated it. I have now recieved the PAC from Vodafone today and was wondering if I can get it transfered to e-sim for the new phone?Any advise appreciated.

My wife swapped her number and service and phone number from Three yesterday and she’s had the confirmation the swap has happened but it’s still showing no network on the physical sim and the network provider is still Three. What do we do? We’ve tried removing the sim and reinstalling it and most suggestions offer to send a sms message so she can access it, but she can’t access sms….nut stuck and need some help

People are telling me my phone is cutting in and out of reception when I am talking to them and they are only getting half the conversation . What can I.D mobile do to fix it ? 

Hello. I am traveling to America (Seattle). From 29th of June to 13th of July. What Will my mobile data allow whilst I'm there before getting additionally charged. Is there any way I can get unlimited US data fir that two week period? If so what woukd be the cost? Thank you.

Why is signal strength very poor especially 4/5G when out with friends in local pub they all can use data but I can’t connect at all. 

I purchased roam beyond for Morocco  20gb I have been here 1 day and my bill is saying £122 how can this be 

How do I pay off the phone part of my contract to bring my monthly payment down? 

Hi. I bought a phone from three and I wanted to change it to the phone number I have from the ID but I still have a year left on the contract so I wanted to give it to my daughter and change it to her phone number is that possible

Subject: Paid My Balance – Still No Service & Conflicting EmailsI’m posting here out of frustration with how this company handles billing and support. I missed a payment recently because I changed banks and my direct debit didn’t transfer correctly – fair enough, that was my error.As soon as I received the ban notice, I paid the full balance immediately. That was over 24 hours ago, and yet I still don’t have access to the service.To make things worse, I’ve just received another email saying I still owe the money – even though the payment has definitely come out of my bank account.Frankly, I’m starting to question how professional this company actually is. You take people’s money but don’t restore the service or even update your system properly. There’s zero communication unless it’s automated messages demanding payment.If anyone from the team sees this, please get this sorted. I’ve paid. I’ve waited. And I’m n

I just upgraded my sim only plan via the ID mobile app and I’m unclear how i get/claim the £50 curry’s voucher. Do i get mail with this in it or do i need to redeem it somehow? 

Since the beginning of June 2025, iD/Three reception has been horrible here in the Finchley N3 area. To be fair, the reception was already weak, however, I could get by with decent data speeds, but now it’s just zero reception. It has been so bad that our home internet is also Three, and we have no internet at all. My second SIM card is Lebara/Vodafone, and it also has very bad reception. What’s going on? Did anything change that we lost reception all of a sudden? What can I do to avoid changing providers again?

Hi,I live in an area with no signal most of the time. I have had no functionality of WiFi calling since yesterday morning on my ID Mobile number (physical sim) .worked perfectly before. i have an e sim on Vodafone on same phone with WiFi calling working perfectly on that in same WiFi network.i have an IPhone 15 Pro Max with the latest software. i have contacted the broadband provider and apple support at length with everything seeming fine. I have toggled Wi-Fi calling on and off multiple times. I have reset network settings multiple times. I’ve turned off the phone multiple times I’ve used aeroplane mode only.And it works perfectly with the Vodafone Sim but the ID sim when on aeroplane mode comes up with an error message saying please connect to Wi-Fi.i have been to curry’s and got a new physical sim and installed it and still not working.Seems like ID network is not recognising that I am connected to a Wi-Fi netw

I am looking a simple answer. Having already spoken to live chat and being informed it would be passed to technical, I have done some research and now have a question. Is 'charge to bill'/'mobile deposit to site' etc available on ID Mobile?  After looking into it myself it appears as though any site, game or app I try to use this on it fails, giving various errors relating to operator system or mobile provider. I am assuming this is because they all try to charge it to 3/Three rather than ID. Many thanks in advance for any helpful answers.

 I am writing this regarding the failed delivery of a phone ordered for my 89-year-old mother, a Sepsis survivor who urgently needs the device for hospital appointments, consultations, medication orders, and physiotherapy sessions. DPD has failed to deliver the phone on three separate occasions, each resulting in considerable stress and anxiety for her.Delivery Attempt 1 – Saturday 31st MayWe received a notification from DPD with a tracking number and a delivery PIN. Unfortunately, the person who answered the door was 91 years old and unfamiliar with the concept of a PIN. The delivery driver made no attempt to assist or clarify and promptly left. We spent the rest of the day on the phone and live chat with DPD, Currys, Carphone Warehouse, and iD Mobile. Only by logging into the DPD tracking system on Monday did we discover the parcel had been returned to Currys.Delivery Attempt 2 – Wednesday 4th JuneThe driver arrive

As title says, checking my eligibility for an upgrade and the date offered is 08/11/25 which seems implausible as the date is after the 24 months of my contract expires. 11th August seems correct but it would be odd for a UK based company to do this?

Dear ID mobile. Your service Is terrible.  Your signal is terrible. I can't get through to anyone.  I was talking to your robot, then a human, then they transferred me and the connection was terminated after 20 mins saying you had no agents available.Will someone call me immediately! If you can actually get through to me because your signal is just poor poor poor!!!

On Friday I got a text saying a new SIM was on its way. I contacted ID - they cancelled mine and told me to collect a new one from Currys.On Saturday I got text saying new esim was on its way. Told ID, they said they'd put special security in place. Today I got a message saying my account was being closed and my number ported put. Contacted ID but they said they couldn't do anything to stop it. Now the thieves can use my number to receive one time pass codes for my banking. The online help is useless - the agent even shared someone else's details with me by mistake. Advice please.

I’ve several different mobile numbers ringing me telling me they are from ID mobile, one of which sent me an email verification code. Offered me an upgrade and took a deposit but sent the wrong phone. Also said they will wipe my bill of £49! as it was a sim error on they’re behalf. Can someone confirm a number for ID please

Very bad signal wherever I go it's making me think to leave and go with my old network as it's a waste of money when can't use the Internet 

My husband and I recently bought iPhone 16s via iD mobile.We can not get call forwarding to work. My husband posted on here and eventually the support team spoke to him via Private Messages.Call Forwarding is now working on his phone. He was told the support team made changes. He asked if they could share the changes they made so we could do the same on my phone but was told that if I want call forwarding to work on my phone, I need to raise a separate request!I am hereby raising a request for someone to make call forwarding work on my phone ASAP as I cannot get an iD mobile signal in the majority of places I currently need one.Thank you!

My wife is currently in Morocco. She purchased a roam beyond add on before but her current bill is showing over £100. Does anyone know what may have happened? She’s trying to use the contact us link but it won’t load.

I moved adress and need to update my billing adress to match this. When I use the App I'm given a message saying that my postcode does not exist. I have tried using the website, but this doesn't even give me the option to view my billing adress for my current plan. How can I get around this?

Worst provider I’ve ever been with. Renewed my contract stupidly as the sales rep said the signal improves with the new phone antenna. Not been able to confirm this as my phone hasn’t been delivered. DPD tried once but never followed my delivery instructions to drop at my neighbours house. When I tried to rearrange a second delivery the DPD website just kept saying something has gone wrong with my parcel. Spoken to ID complaints who said call back In 6 days. Not sure why they couldn’t call me. Got back in touch today to be told from the rep I ordered through a separate company who will deal with it and my phone contract has been longer than 14 days so can’t cancel. But if the goods haven’t ever been delivered I’ don’t see how the 14 days can start to see if I’m happy with the phone?  I never leave reviews, good or bad. But if I can save one person from going with ID I’ll be a happy guy. Not sure what I’m doing about my phone as no one is helping. Currently using my old