My iD.

I want to keep my old number but haven’t added my pac code at checkout 

Hi I have an Iphone 15. My number port appears incomplete. Data works but calls fail. Please refresh the routing and reprovision my eSIM. Anyone know how I can get this sorted. I switched over a few weeks ago but all calls fail. Thank you 

My data allowance is showing as used up completely, plus £50 of additional charges. When I upgraded a couple months ago I had 90+GB in the bank too.  Which means I've used 150+ GB in a couple of months when I use very little data.  This cannot be right.  My phone says I've used approx 4GB and 9Gb for the previous 2 months. The charges to my account are completely wrong and need to be removed.

No internet- and I was interrupted during the call - now it shows that I am not registered on the network and there is no area!!!

Yesterday I got a message from ID mobile:We are sorry to see you go - in case you still want your number, your SIM is now activate on Pay As You Go. Use the ID mobile app or My account online to view your account.I havent requested to leave ID mobile, why did i receive this message??? and I lost connection after 3 hours of that message, couldn’t access my Maps, nothing due to no internet!!!How come such thing happen, and when i contacted the chat they couldnt connect me back? I need to contract a new contract? thats what they said…I have paid my bill, so I still should have some days available to use. and now its all gone!ANYBODY HAD SAME ISSUE? CAN I GET SUPPORT FROM ID MOBILE ? A MANAGER OR SOMETHING, THIS IS HORRENDOUS

I don't know the account I put mu id mobile account on.

Please inform me why my bill has been so high last month and this month?! We were in USA and the phone didn’t even work over there!!!

My ported number is not showing as “My number” in iPhone 17 settings. I cannot physically change it, but have tried network reset to no avail.The problem is that I cannot recover my Apple Account as it wants to send the verification code to the original number given by ID Mobile before my old number ported.What are my next steps and, in a worst case scenario, is there the possibility of having an e-sim with the original number so that I can at least receive the verification code?Thank you in advance for your assistance.

You’ve bilked mexwrongI need to speak to someone 

Cant find a link to set up 2FA on my mobile eSim in the UK.  Can somebody help please  with details if it's possible.  Thanks  Andrew

I have experienced the worst customer service and care. This has been going on 6 days. The chat breaks down, agents end chat without resolving and I still can't make or receive calls or texts.  want this reolved  

My number has successfully ported using a PAC, but my account is still linked to the temporary number, so I can’t receive verification codes.

Hii have 2 numbers already registered with you for a sim only account- these are for my kidsid like to switch from my current provider to you (for my phone)thanks

Iv been told in letters I owe money for an account. Iv only ever had e accounts so don't know how I owe money when 3 DD are going out each month 

Speak with human

Hi, I am a new customer, I ordered a phone no problem it was delivered without issue (great service I thought). I realised that I had ordered the incorrect version of the phone so I wanted to return it, I got a return number from customer service and the phone was  returned completely unopened & untouched, by FedEx the very next day. Customer service said I could order a new phone straight away, that was not the case as the returned contract was still showing on the system so my new order was rejected. After contacting customer service to confirm everything was cancelled I could now order a new phone but again it was rejected this time stating I didn’t meet the credit check criteria. to top it all I get a bill for £11.19 as my final bill! I believe my credit score has been wrecked by multiple credit checks in rapid succession.Now I can’t even go to another supplier until I recover my credit score. My advice don’t listen to a word customer service tell you & unbelievab

I’ve been trying to top up for the past week with no luck and Curry’s said they can’t help either  terrible service I had to buy another sim just so I could work,  why can I not top up anywhere?

I’ve been trying to top up for the past week with no luck and Curry’s said they can’t help either  terrible service I had to buy another sim just so I could work,  why can I not top up anywhere?

I ordered on Sunday it’s Thursday now when is my SIM card coming the address it should be delivered too is { REMOVE }I haven’t received it can you check why my original number is { REMOVE } the port has been done but need sim card to activate the number to be used 

Already have contract with iD mobile. Have just bought new contract with iD mobile, want to activate new esim and transfer number across. I'm having difficulty activating esim first on my oneplus 15. Qr code and activation code both not working 

Can I speak to someone urgently. When purchasing my new contract it was agreed that id have unlimited data calls and text but ive just received a text saying ive run out. 

I’m trying to change my plan as my contract has ended but it won’t let me it says oops there is a problem 

I was looking online and there is an offer of 108GB and unlimited texts and calls for £9. However when i try to find the deal to switch to it via the app it’s not available. Please can you let me know how i can change.

Hi,  Have just come to the end of my first 24 month contract with id mobile. Am a little amazed that if I look at my upgrade options for a honor magic 5 to upgrade and stay will be more expensive than someone joining as a new customer. I am quoted 55.99 with a 49 pound upfront fee as a new starter, but my upgrade is 59.99 with the same fee. Same data, term length etc.Surely this can't be right. I was very happy to stay but clearly I will just need to move. How is this a good deal for me?  Thanks,  Joey3

I bought the data roaming add on for 10 days use in USA. On arrival the phone has connected to network and has service and is all settings set up correctly but will not connect to anything on mobile data. So basically been left without any data and have been ripped off paying for a service that doesn’t work. After now reading other post on the forum I see this is a common issue. ID Mobile, I will be expecting a refund on the add on! Please contact me asap and don’t suggest I try all the troubleshooting tips as I have checked all them!