Your iD Account & App.

Currently on 10gb per month plan and now can't use the phone as it has come up with a 2gb warning limit. How do it get this sorted out.

It's now the following day and my number has not come over to ID. PAC code was used at transfer. I'm getting nervous now. Can someone within ID mobile check what is happening?

Why is my account blocked even though i pay direct debit every month for a service that i cannot access? Yes I live in Thailand but still need this service to access OPT's from the UK.

My sim is in a router so I’m unable to receive a code on it (and I’m not currently in the same part of the country to go and physically take it out and put it into a phone). I have all my account details, how do I access my online account without needing a code sent to my mobile? Thanks.

Can't access to my account probably it was my fault to open 2 accounts with same email address now i can't access the other one i would love to update the email but not getting any options for that need help

A good phrase for iD mobile is "What aload of Marlarkey" Just spent 40 minutes on the phone with 2 representatives explaining numerous times I wanted close my account. I ended the conversation saying how extortionate iD mobile is my contract ends 7July 2026 at a cost of £384.71, which includes the April increase, at the full term. Other companies I've been with O2 , Vodafone have in the past deducted 2 months from the term. But not iD , but also apply the annual increase I left saying that'll cancel my direct debit but now realise I'll have to fork out a lump , Ive set a reminder to cancel on the 7 July 26. I have deleted the esim. the app, so I'll have no messages, no access to the phone number. I half expected a email but no, that's the only method to contact me, I'll probably delete that in couple of months or maybe not. Please delete my details/data Bye Ken

Hi there, is it possible to add a 2nd number to my account?

Iv been trying to turn off my adult content filter and it won’t work can you look into this please as I can access the sites I want to due to it not turning off iv tried several time waited the time it say and longer and still nothing

I took out two sims but now only my wife’s is active though I pay the bill through my account there is no reference to her sim and I need to know how much data she has left as we are travelling. Ps it shows my old number

Hi I am in a new sim only plan with 120 GB of data. Under My plan both on the web and id app it shows my plan has a 1.5 GB data allowance. I reported it via chat but nothing has happened. I found other reports of similar nature here for 7 months or longer and the answer then was that the team were aware of this and working on a fix. Has this not been fixed yet ? What is the problem that has lasted so long and is unfixable ? Anything that can be done about it ? thanks.

I received a txt message yesterday regarding a PAC code and that my phone number is switching even though I didn’t request this. I used ID mobile Chat to speak to an advisor to indicate I did not request this. It appears that my email address has been hacked and someone was trying to control my phone number for Fraud purposes. I was told that the PAC code was cancelled and my number was not changing. However this morning I got another txt saying ID mobile have received my switch request and my final bill will be issued the day after my disconnection. I now have no access to my phone and someone else on a different network is using my number. Firstly I am upset that I have chatted to 3 different individuals on the chat and none were of any help with 2 of them saying the PAC transfer was cancelled when this was not the case. I now need another SIM card so that I can continue to use my phone on the Plan that I am subscribed to. Can anyone help get me a new sim card and number and associate it with my account? I am loathe to try and use the chat again. My compromised number was { REMOVED } Thanks

Hi, I can’t find a human to help me here. I have just joined ID Mobile and transferred my old phone number using PUK etc. So now my original ID Mobile number is gone and I can’t receive phone calls or texts to that number (and I don’t want to). The problem is that I want to set up my account with ID Mobile and that requires a one time passcode to be sent to the original number (that doesn’t work). Can someone in ID Mobile send the OTP to my new number?

I trying making to insurance my phone but I can't

When i attempt to enable it, there is a message pops up saying contact Three to enable Personal Hotspot on this device. I have not been able to find out how to make contact. Hotspot works fine in UK.

My son has got a SIM card from iDmobile but has changed his number. All has been working well but we don't seem to be able to register him to use the iDMobile app because the system doesn't recognise the number he is using. Any advice. We need to get this sorted asap so he can view his data usage while in Italy next week.

I am unable to see any details on my account (app and online), the message is saying, ‘Oops, something went wrong...try again’. It just shows the same message when I try again or reload the page.

I would like to chat with someone

Hi community, When I access the app, I can see the two phone numbers on the account, but one is greyed out and I can't select it to access the account for that number The greyed out number was brought from another network by PAC. The number ported fine for phone calls but the test messages and WhatsApp have remained on the original number and not changed. This is causing me all manner of issues. Can anyone help? Thanks!

Hi all 👋 I'm a bit confused (mind you these days it doesn't take a lot lol) but has anybody else had problems with the id app ? I went to go on the app a couple of days ago and it came up with getting started on the app when I put my email address in it came up with enter which I did but I had to change my password as I forgot my original 1 (yes I'm getting old ! Well that's my excuse lol) bit my question is ... was there a problem with the app itself ? As I found this a bit odd when I've never had this problem before ?

I keep getting the error message "Your details do not match our records." I have tried everything suggested on other posts about this.

When is my contract running out

I require an incoming call log for a DWP tribunal. How do I request this?

I’ve just switched over to iD Mobile whom I bought a new phone from. I was never sent a new SIM card so thought I could just insert my old ‘3’ sim card in my new phone. I have no connection to iD Mobile and have been without any connection to internet, texts or phone calls. I’ve tried to reset the phone after transferring everything over to my new phone. I’ve been with ‘3’ for a number of years and currently feel that I shouldn’t have moved to iD Mobile.

I have newly formed a ltd company, can I move my contract into my business as it's going to be used as a company phone Thanks

I changed my account email address, and now when I log in my mobile number is not showing up in the account. How can I reset this? I have a desired email address I would like my idmobile account to use, and an idmobile phone number. I need to match them.