Bills, Payments & Charges.

I have an outstanding bill to pay with ID Mobile. The account relates to a cancelled Ipad data contract. I therefore have no access to the mobile number. I also have an ID Mobile personal contract, when i call the automated service I cannot access the data contract as there is no option to change the account number. How can I pay the outstanding amount?

Hi my phone bill is paid but now it’s saying its not but I have it in my statements

Why is my bill going up the last 2 months it's should be £10.80

I have had a few issues with my payments starting when I accidentally didn’t transfer from my monzo enough into my bank that is connected to ID mobile through direct debit. The amount didn’t come out so I immediately paid this the same day when I got the notification. since then, a payment has come out that I wasn’t aware of and my account got suspended until I paid more and the direct debit stopped. I’m unable to set up a new direct debit because it’s saying that I have an outstanding balance even though you can see that I’ve paid the current amount and any more that I could pay would be paid with the direct debit. The reason I missed the payment following on from the first time wasn’t because I didn’t have enough in my account, it was because I didnt realise that the direct debit had stopped so the amounts just didn’t come out as well as me thinking I had already paid that month because the amount came out on the 8th. But I paid this one on the same day so I don’t really understand what has happened. now I’m under the impression that every time the amount doesn’t immediately come out, then I will be charged double for that month. Because that seems to have happened in December when I was charged on the 8th and on the 28th after missing the payment for less than a day in November. Also not being able to set up a new direct debit because I apparently still owe £29.99 even though I’ve paid all that I think I should owe. Unless it is true that I was charged double again by missing the second payment. Otherwise I don’t understand why I was charged twice in December and why I can’t set up a direct debit again now because I still owe another £29.99 more than I think I should. When I call the customer payments help line it says ‘our records show that you are up to date with your payments’ and then hangs up.

I have ended my plan for a phone number that i use and that doesnt work anymore and we were sent a final demand notice for a bill to pay for that phone but i cant pay through the automated payment line or through online due to the plan no longer being active. ive been calling people for two days trying to get this bill paid and im being sent in circles. Can anyone help?

Hi, my normal monthly phone bill is £24.99, my most recent payment went up to £34.85, and i havent done anything outside of my contract and i paid all previous bills on time, any help with this

My app is saying renewal due 15 days meaning bill in 15 days but on the billing it’s saying due 30/07/24 but that will mean I have not payed this month can any one help

Hi, could one of ID team message me please? Thank you.

Good Morning I have left ID mobile and moved my phone number across to another network. I have overpaid on my ID mobile account and am due a refund. You do not hold bank details for me as I paid manually each month. How can I get my money back please? I Williams

I need to speak to someone about my payments not being accepted

ID have cut off my phone after saying I have no paid my phone bill. Although I have proof from my online banking and their ‘bill’ section of my account shows I have paid everything and I am up to date. I cannot find a phone number to call to sort this out and the AI chat bot aren’t much help.

Hi everyone, hope I can get some clarity and help. I have ID account and pay my bills via direct debit from my own bank account, ilwhuch is in my name only. I want to change my direct debit payments so that it comes out of my wife's and I joint account. Is this possible? When I go into the edit Direct Debit tab, it says the bank account must be in my name 🤷 Any ideas ? Thanks!

Hi guys, so I think I have gotten to the bottom of a conundrum, but ID’s customer support don’t seem able to help. Advice is appreciated! When I first got my ID account, I was given a new phone number. I asked ID if I could transfer my old number over, and they agreed. Fast forward to last week, my dad realises he has two direct debits for ID coming out of his account for years, despite the fact I am the only one in my family who has an ID contract. My dad has been paying since I was a teen and we haven’t had time to sort it since I just graduated uni. After several frustrating rounds dealing with customer service, over the course of a few days, we are finally told there is another ID mobile number we are paying for - one I do not recognise and have never used. We cancel the payments coming out of the bank account, pending further information. Suddenly, my phone stops being able to make calls, and an auto message says that it is because I have an ‘outstanding payment’. Does this mean that ID has accidentally melded two numbers into one instead of just transferring the number, and charged us for two numbers and contracts separately? It seems strange as if you call the other number it doesn’t come through to my phone, but I can’t make calls since the payment cancellation through the bank of the other contract. I have also just noticed on my ID account that next to my gigabytes it says I have ‘120/60 GB’ remaining indicating the total allowance from two plans in one? Our issue is that my account linked to the phone number that is in use is under my name, but the mystery one is under my dad’s name - he has never had an ID account himself and doesn’t recognise the number. Even though he pays for both, customer service won’t accept that the two are linked (even though we share a surname). Backdated he has payed hundreds of pounds without even knowing, and it is going to cost more than a hundred more to cancel both plans and leave ID. Any help is much appreciated, it’s a bit of a web!

As you can see from below screenshot, I’ve been billed x2 in the month of Jan this year. Now I’m being chased for the month of Feb and being threatened with service disruption. Frustrating thing is no one to speak to, to straighten this out. Can anybody @ ID-Mobile take a look and sort this out please? Thanks.

Charging me excessively and why

Hi I today had a text saying my account has been suspended as I owe £14. I have made the payment today as the failure was due to me changing banks even though I entered my new details on you website. I have checked my payments and they show I had a failed payment on 7th Feb, then a payment taken on the 7th Feb and now another payment can you advise if I have been charged twice in February. Thanks Colin

I can’t use my phone because I keep getting unpayed bill amounts for small amounts, currently£3.40 I have paid, but it is not showing on the system. I paid £1 something yesterday.

I have a 14p plus vat fee on my bill under text messages. I checked the number and the date of the message on my phone. The number belongs to my yoga instructor and on the day of the charge she sent me a message which I reacted to with a 🩷. Have I been charged to react to a message?!? If so, can anyone direct me to where this is explained by IDmobile please? And why would this reaction be chargeable but not others?

How to remove bill cap

hi I am really struggling at the moment money wise and was wondering if I could pay double the next time I'm paid on the 23rd of March? can someone help please?

I went through the process of ordering a pay monthly sim, but afterwards I had 0 emails or contact about it and nothing still after many days, I just resubmitted the form today but I’m not sure if i’ve accidentally done it twice?

Hello, I have been having repeated problems with my direct debit, I have receipts from customer support chat that my direct debit is set up and working, however over the last 2 months there has been an issue taking the direct debit, this is becoming a big issue, all my details on my account are correct, could someone please provide some advice of how best to resolve this issue? Thankyou very much

Can I change my direct debit date to 29th of each month

I am looking for a list of phone number prefixes which are expensive to use like 084 type numbers. Is there an up-to-date list somewhere that gives you all of these numbers to avoid - some of these can be pretty hefty on price. Thanks in advance

Hello, I pay my bill manually on my computer every month (long story) & have just paid this month’s bill. However I am still getting the red banner telling me I owe ID £9 by February 21st. Can anyone help with this? Thanks