My contract ends 10/10. I have paid my last bill by direct debit in 25/9 covering the period up to the contract end date. I've requested my PAC code. I'm being told if I pass it to a new network provider before 10/10 and switch that I'll be charged £14.78 termination fee. Is this correct if I've already paid up to the end of my 24 month contract?

I need help

Why have I been charged for roaming add on when it didn't work and shows i didn't use any of it as couldn't get it working in Turkey at all.. 

Hi can anyone help, I've made a payment today as I had an email saying my payment was over due, made the payment then decided to check on past payments noticing that this month's payment had been taken already (so now I've double paid) and also noticed my direct debit was also taken twice in April so I'm owed 2 months payments back. 

I accidentally went over my cap while travelling and iD have stopped my internet access - l can access some WiFi but it's not guaranteed and l can't find any way to contact them. I upped the cap amount on the app but there's no acknowledgement and now l've realised l can't set the alarm because the  phone still thinks it's in England while l've just arrived in Peru. The time difference is not helping either - l want to live chat with a real customer service person to sort this out but l can't! It's too complicated for the AI support and this is negatively impacting on my travels. How do l quickly get in touch with someone who can restore my internet access? Thank you 

Hi.i been charged twice this month on 14.09.25 and again 22.09.25

I am 10 days away from my 24mth contract end and I wanted to move to a sim only deal. I have paid for and downloaded an eSIM. Am I now paying for both or will the eSIM cancel the monthly contract?

Inadvertently added the same roam beyond add on twice, I can see this in the bill. This shouldn't be possible surely? Can 1 be cancelled or will it run from the end of the first one

I have paid my bill, the money has left my bank, but my id account is still telling me i have an outstanding balance 

I have paid my bill, the money has left my bank, but my id account is still telling me i have an outstanding balance 

I had a sim only plan at £8 a month. And became eligible for a mobile. I took out the iphone 14 at £28 a month. And yet my bill has come out at £45. I’m still paying the £8 a month but a little confused 

I have been charged extra bill since last two months without any explanation could you please help me out this 

I no longer have access to my online account and have a final bill to pay.I’ve attempted to pay using the automated phone line however I’m not even asked to input my account number or phone number, instead I’m told I owe £0!In fact I owe over £700 as I’ve moved provider and sold my handset to pay off my iD mobile account 12 months early.There isn’t any helpful information on the rear of my final bill.Can anyone help?

I paid for additional roaming for Turkey. £20 for 10gb but  could not get this to work so therefore not used it. The £20 is on for the next bill but i need this taking off. 

Not the first time this has happened.  I received notification that my latest bill was ready several days ago however I’m still unable to download it.  The other links still work however when I click the Download as PDF link for Sept 2025, I get the Oops… something went wrong. Please try again message.  

Hello they went to take my initial payment out but I had no money in my account because it was in my other account I now have it in there, will they try to re take the money or cancel my order ?

Hi,I want to download my recent bill to submit for proof of address, currently the service is not working from mobile app or online. Can you please email me the recent bill? Thanks

Good morning I want to change my plan and transfer my number to another provider, but I can't because I have to pay a high termination fee. Please let me know when I can do this free of charge.

Good morning I want to change my plan and transfer my number to another provider, but I can't because I have to pay a high termination fee. Please let me know when I can do this free of charge.

I want to leave and get my final bill

Why have I been charged a mms when I only sent 2 text messages to the number, no emoji or picture and the recipient is also using an I phone?

Hi, can’t open my latest bill that was generated yesterday, tried the app and website but get error 

I think im paying too much on my bill. There seems to be more than one payment a month on average. 

I keep getting texts from ID saying my direct debit has been cancelled by my bank. My bank deny it, ID reinstates it, and the whole process starts again.  I don't know what to do? 

Hi, I'm unable to add another mobile number to my account, to view bill etc. After entering number, surname and DoB, it states 'Sorry your details do not match our records'. Extremely frustrating. I've tried adding via app & online, same message. Obviously something must match as ID are debiting my bank every month.