Recently active topics.

I added a 5 day America data roaming add-on yesterday to my son's account (account in my name but provided for my son) however he can't get any data. I have followed all the advice on the forum last night, however still not able to connect.(See images of things tried.) I added this data to help him and me feel safe while out there, it is very concerning that this is not working. Looking at the forums this seems to be a regular issue, one that I never had when with 3UK direct. I wish iD Mobile would say upfront if they can't offer the service, it would have made a difference to know this upfront. Please can someone fro iD Mobile assist here?

I am looking to take out a new phone contract with iD mobile and keep my existing number with Vodafone for the next few months until that contract runs out to avoid paying an exit fee. Will iD allow me to port my current Vodafone number over an existing iD number? The idea is to disconnect the new iD number and transfer my old number over, but with a couple months delay to keep my Vodafone account active in the meantime. Thanks in advance.

I seem to have been double charged on my latest bill. Also I am leaving so my bill would have been too much even without the double charge. Who do i contact and how do i do it.

When the transfer is complete will I then have my original mobile number?

I've lost my phone and want to change my address, but I no longer have access to my number to receive the verification code. i want yo upgrade my current plan and have a new sim

Today is my switch day to iD. I got and gave a PAC code during registration last week. I got a different (temporary?) iD number immediately on signup. I have received notification from my old provider that I am leaving them today and from iD that I am joining them today. There has been no mention of my number porting over. Apart from waiting until 10pm tonight is there a way to confirm that my number is to be ported? I want the reassurance as I use my number for business and would be inconvenienced if there were issues. Thank you.

I have been charged £25 to use my phone on a ferry on the 12th April when I literally sent a couple of messages on messenger. I always use my phone on the ferry and never been charged. I actually logged onto the WiFi but I wasn’t informed of any charges until it said I had used all my safety allowance so after but was never informed there could be a charge. I would like this refunded as I certainly did not use that amount

Hello, I have just upgraded my phone and gone on a new plan. I have just tried to make a phone call but it says I am capped. I need to make a payment but it comes out monthly on the 3rd of every month. What do I need to do as cannot ring anyone even though I am unlimited calls?

My son arrived in NYC last night, I have purchased him a 5 day America data roaming pass. (The account is in my name.) However he can not access any data, spent last night following all the advice in the forum, settings are correct, switched off and on, increased spending cap, tried manually connecting. Nothing works. I am unable to contact him unless he is on the hotel WiFi, this does not feel comfortable, I put data on for him so that he could feel safe and 8 could have confidence but instead I am spending my time trouble shooting and failing. I never had this issue when on 3UK direct. Can somebody from ID Mobile please pick this up and help.

Changed my plan to SIM only which included a £25 gift from Currys. The gift was sent via DPD but I was away on business and couldn’t give them the PIN code. The item has been returned to Currys. How do I get it resent or who do I contact? Cheers...

I went through the upgrade process yesterday to increase my plan, as I have done before, but I have just received an email with a new account number and new mobile number. It seems the upgrade has created a new account.

Please advise my next step. Over a week ago, I requested, and received an eSim. I provided the PAC code, and have your Transaction Code. I have not received an email, or text, telling me the Switch has happened. My original, and my new iD Sim, are both showing their respective numbers when I look in IOS Mobile Services. I travel abroad today, and want to be confident my clients can reach me on the eSIM. I really hope to hear from you today. Best wishes, Ali

Hi, I’ve arrived in Dubai today and turned my phone on and received a message 30 seconds later saying I’ve used all my data allowance and I can see I’ve been charged £45 extra on my next bill. I did nothing apart from turn my phone on and then activate airplane mode. How I can get these charges refunded. Or how do I lodge a complaint? Thanks

Roaming has never worked for data had the phone 15 months calls and text work data not I have done all the things suggested on community! I have same phone and plan for son it works, but he is not on holiday with me! Help I need data, many thanks Rebecca

Do I need to reconfigure my phone in anyway when going to France for a couple of weeks?

If I upgrade my SIM only deal will it take effect straight away? I still have data left (20GB) but want to upgrade to a bigger plan before renewal date (16/5/25). Basically wanting to upgrade early before month ends. I’m on a month contract and have been with iD for a long time

I've got a Google pixel 7a, the screen is ultra sensitive to the point where frustration boils over. Constantly have to reset fingerprint recognition and also adds too many letter's/numbers when trying to type. I've had enough of this phone. I'm early into the contract, can I upgrade/swap to a different phone?

I've had some money troubles so can't pay my bill this month but will be able to clear my bill in may 2025 as I've been awarded limited capability for work and work related tasks....I need my phone to be able to make calls as I suffer from mental health and need to be able to call my mental health hub when I'm really down...I've took 2 overdoses in 6 months so they are my lifeline at the moment.

Hi i bought a contract phone on Id network from carphone warehouse yesterday, I have an o2 sim from my old phone, my question is that I want to keep my old number how do I do this please,

Hi al So when i log into the app and go to billing it shows a current balance of £94. My current plan has unlimited everything for £41 per month. However when i call 777 to check my ballance it's telling me that it is at minus £10. I usually pay my bill through the app on the 15th of every month. So I don't understand what this £94 worth of charges are for or why this is being displayed. Problem is that the app is going to assume that this is the amount of money that I want to pay. How am I to pay my phone bill when I can't see an actual proper ballance to pay.

My bank have informed that their number has been blocked. This is stopping me verify credit card transactions and there’s some services I can’t access because they need to call me back. Is there a way to unblock that number?

I’ve switched mine & my kids SIM cards from Sky to ID Mobile. My son’s having issues transferring his old number. He has tried twice & it keeps saying there are issues but all of the details are correct & the PAC code was only generated last week so is still in date. What can we do as he needs his original number? Mine & my daughters have switched with no issues.

I currently don't have access to my phone that is linked with my ID mobile account. This means that whenever I try to sort a new password it sends a message to that number which I have no access to so am unable to change password or even attempt to access the app. Is there a way I can change this or be able to access the account ?

I have tried to get PAC code - it says there is a system fault. Is this likely?